Rootly

What do you like best about the product?

There are lots of integrations available, which can help automate incident management workflows and make it easier to report and manage incidents directly within the collaboration tools I use most, like Slack or Teams. The UX is user friendly, AI has helped with root cause analysis and retrospectives and summaries. Support during roll-out and ongoing support from our Customer Success Manager has been exceptional.

What do you dislike about the product?

It's feature-rich, so it can be overwhelming at times to learn all the different tools and configurations available.

What problems is the product solving and how is that benefiting you?

Standardizing our incident response process and improving our awareness of incidents has made our overall approach stronger. In turn, this has helped us track metrics like MTTD and MTTR, so we can actively work to reduce them over time.

What do you like best about the product?

It's modern, active development and include most features required to do incident management. The slack bot in particular is very useful

What do you dislike about the product?

While it being a newer product means it's modern and up to today's standards, it also means it falls behind a little in terms of customization and other small details that come from a longer time in the market

What problems is the product solving and how is that benefiting you?

We use the Slack bot for incident management and on-call, and it makes the whole incident lifecycle much easier to run. It also helps streamline workflows and makes retrospectives easier to put together afterward.

What do you like best about the product?

I like Rootly for its organized incident management and internal alerting, making the process simple and smooth. I appreciate having two different status pages for our American and Australian customers. The software feels modern, with a very simple UI and straightforward setup that just works without any issues. I value the ability to add almost any alert source and the use of the generic webhook, which we use a lot. Rootly's MCP feature is great as it helps us analyze the data effectively. Additionally, the initial setup was pretty straightforward; we were live within two weeks.

What do you dislike about the product?

There's not much really. Rootly covers everything that we need. So that's why it's hard for me to tell what should be improved. We had some small challenges with the UI, but I know that it's just a matter of time because Rootly is already addressing them.

What problems is the product solving and how is that benefiting you?

Rootly is part of Pepper's incident management and on-call process. It makes managing multiple status pages simple and smooth. The alert setup allows adding nearly any alert source, making it valuable for our team.

What do you like best about the product?

I like how it encompasses all the parts needed for incident response and the incident management lifecycle in a single system; on-call, tracks timelines, role assignment, houses incident metrics and root cause data, you can visualize data with dashboards, incident reports can be built and stored in Rootly. It has rich integrations that allow us to plug it into our incident response workflow, on-call experience, and the different tools and vendors we use. We use it to integrate with Datadog, Slack, Zendesk, Zoom, and our homegrown tools. It has a workflow engine that allows us to build custom automations and reduce manual work during an incident when time and focus is crucial. It has the APIs, MCP, and UI we need to get our work done effectively. It performs and is reliable to our expectations. It is priced very well when looking at competing vendors. The account team is super helpful and available when we need them. They're very helpful with onboarding new features and functionality when asked and they're always offering to help. They have good AI functionality that allows for things like summarizing an incident to catch someone up that has joined an incident.

What do you dislike about the product?

The dashboard building isn't intuitive and requires time investment to understand and build dashboards. I haven't found a way to build in enforcement to make sure incident hygiene meets our needs and requires follow up at times. I'd like to see more automation built there so I don't need to build custom solutions.

What problems is the product solving and how is that benefiting you?

We didn't have a formal incident process or toolset prior to Rootly. Rootly gave us the tooling and guidance we needed to mature our incident management and incident response processes. We now have a formal incident response process and the tooling we need to deliver on that process.

What do you like best about the product?

Rootly is the perfect balance of full featured incident management platform, without all the bloat and complications. Easy to set up, integrates with all the tools our team already uses, great UI, excellent support staff.

What do you dislike about the product?

Custom workflows allow for full integration, even with smaller, less popular ticketing systems and other tools. Not a bad thing about it.

What problems is the product solving and how is that benefiting you?

Rootly makes tackling alert fatigue easy for the whole team with alert grouping. Quick and easy user adoption with it's native slack integration for all incident management features.