Sold by: Rootly
Deployed on AWS
Manage incidents on Slack. The only enterprise-grade incident management platform loved by 100's of leading companies such as Cisco, NVIDIA, Figma, Squarespace, Canva, and more. Learn more on G2: https://www.g2.com/products/rootly-manage-incidents-on-slack/reviews
4.8
Overview
Rootly is an incident management platform on Slack that helps automate manual admin work during incidents. The only enterprise-grade incident management platform loved by 100's of leading companies such as Cisco, NVIDIA, Figma, Squarespace, Canva, and more.
Some things you can automate with Rootly:
- Creating dedicated incident channels, Zoom rooms, and Jira tickets
- Looping in the right teams/responders and assign roles (e.g. Commander)
- Setting reminders and tasks (e.g. updating executive team every 30min)
- Communication with stakeholders (e.g. Statuspage, Slack, Email)
- Automated postmortem timeline generation and action item tracking
- Paging on-call via PagerDuty / Opsgenie without leaving Slack
- Tracking and visualizing metrics such as MTTR and incident causes
- Write postmortems in tools you use like Confluence, Google Docs, and more ...and much more!
Will Rootly work with my existing process? Yes!
- Workflow builder lets you customize Rootly (e.g. page Infra and email leadership when incident > SEV1)
- 40+ integrations across PagerDuty, Opsgenie, Jira, GitHub, Datadog, Zendesk, and API for custom requests
Highlights
- Creating dedicated incident channels, Zoom rooms, and Jira tickets
- 40+ integrations across PagerDuty, Opsgenie, Jira, GitHub, Datadog, Zendesk, Terraform, and API for custom requests
- Top rated in G2: https://www.g2.com/products/rootly-manage-incidents-on-slack/reviews
Details
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Features and programs
Trust Center
Access real-time vendor security and compliance information through their Trust Center powered by Drata. Review certifications and security standards before purchase.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months | Overage cost |
|---|---|---|
Enterprise | $4,800.00 | |
Incident Response - Essentials | $240.00 | - |
Incident Response - Scale | $456.00 | - |
Rootly On-Call - Essentials | $240.00 | - |
Rootly On-Call - Scale | $384.00 | - |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Rootly offers enterprise-grade support. - 24/7 around the globe coverage - Dedicated shared Slack Connect channels - Self-service Product, API, and Terraform documentation - Ability to page an on-call Rootly engineer 24/7 for urgent issues - In app support via Intercom Learn more:
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
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Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Incident Channel Automation
Automated creation of dedicated incident channels, Zoom rooms, and Jira tickets during incident management
Multi-Platform Integration
Supports 40+ integrations with tools like PagerDuty, Opsgenie, Jira, GitHub, Datadog, and Zendesk
Workflow Customization
Configurable workflow builder enabling custom incident response processes and notification triggers
Metrics Tracking
Tracking and visualization of incident management metrics including mean time to resolve (MTTR) and incident causes
Postmortem Management
Automated postmortem timeline generation with action item tracking and support for documentation in tools like Confluence and Google Docs
Event Detection and Diagnosis
Advanced machine learning-powered system that automatically detects and diagnoses disruptive events across digital operations
Incident Response Automation
Comprehensive incident management framework that orchestrates end-to-end response with intelligent team mobilization and escalation
Integration Ecosystem
Extensive integration support with over 700 integrations, including native AWS service connections like CloudWatch, GuardDuty, and EventBridge
Runbook Automation
Managed cloud service enabling DevOps teams to create, delegate, and automate operational tasks and workflows across IT and development processes
AIOps Noise Reduction
Machine learning-driven alert management system capable of reducing operational noise by up to 98% through adaptive learning and context-aware filtering
Service Catalog Management
Built-in service catalog that rapidly reduces incident assembly time and provides comprehensive service information
Integration Ecosystem
Supports 25+ integrations with tools like PagerDuty, Slack, DataDog using an API-first approach
Incident Response Automation
Unified incident response platform with automated workflows and shared workspace for team collaboration
Runbook Engine
Powerful and customizable runbook engine for standardized incident management processes
Compliance and Security
SOC II compliant platform with enterprise-grade scalability, reliability, and security features
Standard contract
No
No
Customer reviews
Jason N.
Effortless Incident Management with Seamless Integrations
Reviewed on Jan 14, 2026
Review provided by G2
What do you like best about the product?
I like that everything is stored in one place and integrates easily with all our existing tools. The workflow feature enables the automation of many tasks, eliminating manual steps, helping us ensure consistency of our processes, and allowing us to quickly respond to changes. The setup was very easy, and I was able to get up and running in about 2 hours and have the majority of the configuration for our needs in a day or less.
What do you dislike about the product?
There have been a couple of minor issues with integrations but the support team was quick to respond to our issues and fix them in the platform.
What problems is the product solving and how is that benefiting you?
Rootly helps coordinate incident resolution efforts, tracks items, supports compliance reporting, and integrates with existing tools. It stores everything in one place, automates tasks, and eliminates manual steps, ensuring process consistency and quick response to changes.
Computer Software
Delightful setup
Reviewed on Jan 14, 2026
Review provided by G2
What do you like best about the product?
It was so easy to set up. We got our entire engineering team onboarded to an on-call schedule in a single day!
What do you dislike about the product?
I can't say there's anything that jumped out as negative.
What problems is the product solving and how is that benefiting you?
An easy-to-manage on-call rotation is a hard requirement for our org. Rootly made it so easy to set up and manage. Thanks Rootly!
Information Technology and Services
Effortless and Responsive Integration with Slack
Reviewed on Jan 12, 2026
Review provided by G2
What do you like best about the product?
Very easy to use and responsive, connects with Slack
What do you dislike about the product?
Often nagging behavior and inability to understand certain tasks - templates would make this better
What problems is the product solving and how is that benefiting you?
They are enabling us to create and resolve incidents much faster and cohesively as a team - it also increased discoverability through Slack integration
Electrical/Electronic Manufacturing
Effortless On-Call Management at a Great Price
Reviewed on Nov 10, 2025
Review provided by G2
What do you like best about the product?
Rootly has been a simple on-call alerting platform that meets many of our needs, all at a very competitive price compared to competitors. What I like best is how easy it is to use and get going out of the box - the platform is intuitive and does exactly what we need. Customer support / relations has been fairly engaged and happy to work with us on feature requests - even with being a relatively small team and small customer. It was quick and seamless to get up and running, especially with popular integrations that are supported and well documented.
What do you dislike about the product?
Being a simple platform, some features and complex use cases (such as automatic scheduling) is where Rootly falls behind the competitors . Although, this has not been a dealbreaker for us as the platform is quite simple, easy to use and sits at a very competitive price.
What problems is the product solving and how is that benefiting you?
On-call alerting and shift scheduling
Computer Software
Effortless Incident Management
Reviewed on Oct 24, 2025
Review provided by G2
What do you like best about the product?
Rootly is an exceptional incident management platform that helps teams resolve issues faster and more effectively. Its seamless Slack integration and automated workflows make incident response feel effortless and organized. It's clearly been built with performant engineering teams in mind.
What do you dislike about the product?
The only downside is that Rootly can feel a bit complex to set up initially, especially for smaller teams without dedicated DevOps resources.
What problems is the product solving and how is that benefiting you?
Incident Management