What do you like best about the product?

Rootly Team frequently checks in and provides required support at every stage, this enhances our experience positively. Communication is easy via the Slack support channel.

Product Workflows - Workflows are made easy for everyone to easily understand, providing great UX.

Feature requests shared are taken seriously and they ensure they meet the expectations. Collaboration with the team is great. The best part is - Direct support from the founders when necessary.

We were handling everything manually earlier, once we onboarded with Rootly, our team saved at least 2 hours a day. There is not even one day without using Rootly. Integration with multiple tools is simplified, especially JIRA.

Given these points, adapting to Rootly was made easy, and moving to another similar tool was made unthinkable.

What do you dislike about the product?

I would say NOTHING! Given the fact we are using Rootly after handling everything manually, our experience with them is amazing.

What problems is the product solving and how is that benefiting you?

- Incident Management.
- Oncall Escalations.
- Oncall tasks.
- Manage multiple Bugs within the product.
- Easier Reporting.
- Easy to collaborate.