Rootly - AI Native OnCall and Incident Response Platform

What do you like best about the product?

Better UI than PagerDuty, also the automation setups are easy to do

What do you dislike about the product?

So far having good experience, sometimes the clicking on some UI buttons can be tricky but overall good

What problems is the product solving and how is that benefiting you?

On Call is more easier with the calendar view which they have

What do you like best about the product?

I like that rootly has User friendly UI and integrations with many popular software such as slack

What do you dislike about the product?

The notifications page and setting up different notifications (email, call, etc) was a bit confusing

What problems is the product solving and how is that benefiting you?

On call management and rotation, paging mechanisms, integration with popular Software

What do you like best about the product?

Rootly’s On-call and Incident Response platform helped us consolidate several disparate platforms into one unified solution. Previously, we had to stitch an incident’s lifecycle across separate tools—one for alerting and paging, another for coordinating the response, and others for status updates and retrospectives. Now we can run that entire path end to end in a single, modern system.

Beyond the product itself, Rootly’s support has been exceptionally responsive. When we need help, we get quick, knowledgeable answers, which made rolling out features like Advanced Alert Routing feel much lower-risk.

What do you dislike about the product?

The main area with room to grow is the documentation. At times it has lagged behind the product, and I’ve had to confirm a detail directly in the API instead of finding it clearly written down. That said, it’s improving every day and the gaps are closing quickly, so it feels more like a fast-moving product than a genuine pain point.

What problems is the product solving and how is that benefiting you?

Rootly solves the fragmentation that used to define our incident response. Alerting, on-call paging, and incident management previously lived in separate tools, which led to lossy handoffs and multiple integrations to maintain. With Rootly, it all comes together in one platform: an alert fires, our rules route it to the right on-call responder, and it moves straight into incident response with the context intact. The result is faster response and far less tool-wrangling when it matters most. The AI companion keeps improving, and speeds our ability to quickly and effectively respond to incidents with each iteration.

What do you like best about the product?

I use Rootly to automate war room creation, which really helps streamline processes. I like how it creates dedicated Slack or Microsoft Teams channels to keep incident-related communication organized in one place. One aspect I like most is the fast responder mobilization, which greatly improves efficiency. The setup was quick, simplifying the onboarding process.

What do you dislike about the product?

I think the AI recognition in Rootly could be more precise. Continuing to improve AI suggestions so that recommended actions are highly relevant to the specific service would be beneficial.

What problems is the product solving and how is that benefiting you?

I use Rootly to automate war room creation, creating dedicated Slack or Microsoft Teams channels for incidents. It keeps our communication organized and helps with fast responder mobilization.

What do you like best about the product?

the support - consistent meetings with real people

What do you dislike about the product?

have not come across anything that I dislike

What problems is the product solving and how is that benefiting you?

Rootly is used to keep all aspects of incident management organized and in one location;

What do you like best about the product?

Just works. App integration and phone calls

What do you dislike about the product?

Nothing. It all seems to work, no complaints

What problems is the product solving and how is that benefiting you?

Allows us to notify the team when alarms fire because the site is down

What do you like best about the product?

I use Rootly for dynamic responders mobilization. I like its powerful workflow automation feature, which allows repetitive tasks such as paging responders, creating channels, and sending reminders to be automated. The initial setup was smooth.

What do you dislike about the product?

I think it could use better alert noise reduction.

What problems is the product solving and how is that benefiting you?

I use Rootly to route incidents to the correct team, preventing wrong contacts, and I automate tasks like paging responders, creating channels, and sending reminders.

What do you like best about the product?

alerts are easily discoverable and it makes life easier.

What do you dislike about the product?

nothing. i think it's a great tool compared to competitors.

What problems is the product solving and how is that benefiting you?

making on-call smoother.

What do you like best about the product?

I like that Rootly automatically creates incidents when critical alerts meet predefined conditions, which reduces manual response time. I also appreciate the Slack/Team first incident response because it allows my team to manage incidents where they already collaborate, reducing unnecessary tool switching. Additionally, the initial setup of Rootly was quick.

What do you dislike about the product?

I think this platform could improve with simpler workflow configuration.

What problems is the product solving and how is that benefiting you?

I find that Rootly reduces my manual response time by automatically creating incidents when critical alerts meet predefined conditions. It addresses my issue of slow incident declaration. Plus, it allows my team to manage incidents directly within Slack, reducing unnecessary tool switching.

What do you like best about the product?

The app is excellent - intuitive, loud; I also like integration with Apple Watch

What do you dislike about the product?

A bit pricey, but they have discount programs for small startups like ours, which is very helpful

What problems is the product solving and how is that benefiting you?

Incident reporting/paging