Rootly
RootlyReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
64 reviews
from
External reviews are not included in the AWS star rating for the product.
Standardized Incident Management in Slack with Fast, Reliable Escalations
What do you like best about the product?
Rootly has helped us standardize our incident management practices within Slack, which is our primary means of communication. It reduces context switching and lets operations engineers stay focused on the actual issue, rather than bouncing between multiple tabs trying to find the right one. It’s also easy to use and enables quick, reliable escalations when we need them.
What do you dislike about the product?
Rootly does not have as many out of the box integrations as some of its competitors. You are able to work around this using webhooks, but the native integrations are more powerful and feature rich.
What problems is the product solving and how is that benefiting you?
Rootly provides a single pane of glass for incident management. It’s an all-in-one solution for managing incidents from initiation through retrospectives. Rootly makes it easier to stay focused on the active problems themselves, rather than getting bogged down in the constructs used to frame the problem.
Rootly Makes Incident Declaration Fast and Low-Stress On-Call
What do you like best about the product?
Rootly helped me reduce my cognitive load while on-call recently. Declaring an incident and getting the basics clearly defined upfront (severity, owner, roles, conference bridge) is quick, and the prompts are actually helpful without being really annoying.
What do you dislike about the product?
Some workflows took a couple iterations to match how we actually operate (not a dealbreaker).
What problems is the product solving and how is that benefiting you?
Rootly helped me reduce my cognitive load while on-call recently. Declaring an incident and getting the basics clearly defined upfront (severity, owner, roles, conference bridge) is quick, and the prompts are actually helpful without being really annoying.
Engineering manager view: consistency + visibility
What do you like best about the product?
From an engineering manager’s perspective, the biggest value of this product is the consistency and visibility it brings. It helps me stay aligned with the team and quickly understand what’s happening across the group, without having to chase down updates.
What do you dislike about the product?
Easier, more automatic shift changes linked to the Outlook calendar.
What problems is the product solving and how is that benefiting you?
As an engineering manager, Rootly has improved my visibility into incidents without requiring me to constantly chase down context. The incident pages and timelines are easy to read, and it’s much simpler to spot recurring themes across services.
Effortless Incident Management with Seamless Integrations
What do you like best about the product?
I like that everything is stored in one place and integrates easily with all our existing tools. The workflow feature enables the automation of many tasks, eliminating manual steps, helping us ensure consistency of our processes, and allowing us to quickly respond to changes. The setup was very easy, and I was able to get up and running in about 2 hours and have the majority of the configuration for our needs in a day or less.
What do you dislike about the product?
There have been a couple of minor issues with integrations but the support team was quick to respond to our issues and fix them in the platform.
What problems is the product solving and how is that benefiting you?
Rootly helps coordinate incident resolution efforts, tracks items, supports compliance reporting, and integrates with existing tools. It stores everything in one place, automates tasks, and eliminates manual steps, ensuring process consistency and quick response to changes.
Delightful setup
What do you like best about the product?
It was so easy to set up. We got our entire engineering team onboarded to an on-call schedule in a single day!
What do you dislike about the product?
I can't say there's anything that jumped out as negative.
What problems is the product solving and how is that benefiting you?
An easy-to-manage on-call rotation is a hard requirement for our org. Rootly made it so easy to set up and manage. Thanks Rootly!
Effortless and Responsive Integration with Slack
What do you like best about the product?
Very easy to use and responsive, connects with Slack
What do you dislike about the product?
Often nagging behavior and inability to understand certain tasks - templates would make this better
What problems is the product solving and how is that benefiting you?
They are enabling us to create and resolve incidents much faster and cohesively as a team - it also increased discoverability through Slack integration
Effortless On-Call Management at a Great Price
What do you like best about the product?
Rootly has been a simple on-call alerting platform that meets many of our needs, all at a very competitive price compared to competitors. What I like best is how easy it is to use and get going out of the box - the platform is intuitive and does exactly what we need. Customer support / relations has been fairly engaged and happy to work with us on feature requests - even with being a relatively small team and small customer. It was quick and seamless to get up and running, especially with popular integrations that are supported and well documented.
What do you dislike about the product?
Being a simple platform, some features and complex use cases (such as automatic scheduling) is where Rootly falls behind the competitors . Although, this has not been a dealbreaker for us as the platform is quite simple, easy to use and sits at a very competitive price.
What problems is the product solving and how is that benefiting you?
On-call alerting and shift scheduling
Effortless Incident Management
What do you like best about the product?
Rootly is an exceptional incident management platform that helps teams resolve issues faster and more effectively. Its seamless Slack integration and automated workflows make incident response feel effortless and organized. It's clearly been built with performant engineering teams in mind.
What do you dislike about the product?
The only downside is that Rootly can feel a bit complex to set up initially, especially for smaller teams without dedicated DevOps resources.
What problems is the product solving and how is that benefiting you?
Incident Management
Smooth incident management with strong automation capabilities
What do you like best about the product?
Rootly makes incident management simple and efficient. I really like how easy it is to integrate with existing tools like Slack, Jira, and PagerDuty. The automated workflows save a lot of manual overhead and ensure our team follows consistent processes during incidents. The interface is clean, and setup was straightforward, even for a relatively small IT team like ours.
What do you dislike about the product?
Occasionally, some of the deeper customizations require a bit of trial and error, and documentation can be improved in a few places. It’s not a blocker, but more real-world examples for advanced workflows would help us unlock even more value quickly.
What problems is the product solving and how is that benefiting you?
Rootly helps us standardize and automate our incident management process. Before Rootly, our workflows during incidents were scattered across multiple tools and depended heavily on manual steps. With Rootly, we’ve automated incident creation, escalation paths, and notifications directly in Slack and Jira, which has saved us time and reduced human error. It’s also made postmortems much easier to generate, ensuring we can learn from each incident quickly.
Seamless, Smart, and Stress-Free Incident Response
What do you like best about the product?
What I like best about Root.ly is how seamless it makes the incident management process. It brings structure and automation to what can otherwise be a chaotic and stressful situation, and the intuitive workflows help keep everyone aligned. I also really appreciate how well it integrates with the tools we already use, which makes adoption painless and ensures it fits naturally into our existing processes. Overall, it creates a sense of confidence that incidents will be handled consistently and efficiently, without adding unnecessary overhead.
What do you dislike about the product?
There are so many options that it can feel overwhelming at first, but the flexibility is worth it.
What problems is the product solving and how is that benefiting you?
Root.ly is solving the challenge of coordinating incident response quickly and consistently. Before, incidents could feel scattered across different tools and teams, but Root.ly centralizes everything into one streamlined workflow. It reduces confusion, automates repetitive tasks, and ensures everyone is aligned from start to finish. The benefit is faster resolution times, less stress during high-pressure situations, and clear documentation afterward that helps us learn and improve for the future.
showing 1 - 10