Sold by: FireHydrant
Sound the alarm, assemble the team, and work the problem. FireHydrant is the only all-in-one incident management platform that helps teams manage incidents from the moment something seems off until you've learned from the retro.
Companies like DocuSign, LaunchDarkly, 1Password, Duo, Snyk, and many more use FireHydrant to reduce manual work, get everyone on the same page, and improve time to resolution.
Team-based alerting and on-call scheduling
You built it, you own it, and now you can design the schedules, rules, and escalation policies you need for it. Get ultimate control over on-call management.
Automated, unified incident response
Confidently move from declared to resolved in a shared workspace that brings your team and tools together in Slack without all the context switching.
Actionable learnings and analytics
Automatic data capture, guided retrospectives, and built-in metrics on everything from alert-to-noise to MTTX cement insight-driven improvement in your culture.
Sold by: FireHydrant
Overview
Team-based alerting and on-call scheduling You built it, you own it, and now you can design the schedules, rules, and escalation policies you need for it. Get ultimate control over on-call management.
Automated, unified incident response Confidently move from declared to resolved in a shared workspace that brings your team and tools together in Slack without all the context switching.
Actionable learnings and analytics Automatic data capture, guided retrospectives, and built-in metrics on everything from alert-to-noise to MTTX cement insight-driven improvement in your culture.
Checking the boxes? We've got you covered:
- API-first
- 25+ integrations with tools like PagerDuty, Slack, DataDog and more
- Terraform provider
- Slack-first and web UI with feature parity
- Soc II compliant
- Meaningful AI roadmap
We're all in on commercial incident management tooling -- even if it's not ours. But there are a few things that make FireHydrant the right fit over other solutions.
- Native alerting and on-call help you consolidate tools
- Built-in service catalog that rapidly reduces assembly time
- The most powerful and customizable Runbook engine on the market
- Things us devs love: Terraform, open API, 25+ integrations, Slack native
- Enterprise-grade scalability, reliability, and security
Highlights
- FireHydrant is the only incident management platform driven by deep insights into your services and the people who run them. Built atop a fully-integrated service catalog, FireHydrant allows you to instantly add service owners and experts to incidents, find recent deployments and relevant resources about every application in your stack, and prepare for operational readiness.
- FireHydrant is founded and built by developers who carried the pager. That's why it easily integrates with tools you rely on (like PagerDuty, Jira, and OpsGenie), is fully API-first, includes robust documentation, and can be easily managed with Terraform.
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/12 months |
|---|---|---|
Pro - 20 Seats | For teams that view reliability as essential to their business | $6,000.00 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Product Documentation API Documentation Chagelog Contact Support System Status https://support.firehydrant.com/hc/en-us/requests/new support@firehydrant.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Sports
Killer Next Gen Incident and Alerting Platform
Reviewed on Feb 19, 2025
Review provided by G2
What do you like best about the product?
At it's core a solid Incident Management platform that now has great alerting capabilities.
What do you dislike about the product?
There are some features missing from the platform due to it being younger than other ones like Pager Duty. But the company is moving fast and new features are coming all the time.
What problems is the product solving and how is that benefiting you?
Providng a consistent way for our organization to manage manage technology related incidents.
Leave a comment0 comments
Gandhi Mathi Nathan K.
Holistic Incident Management Tool
Reviewed on Feb 18, 2025
Review provided by G2
What do you like best about the product?
One stop shop for all incidents management needs.
What do you dislike about the product?
Lack of complete customization and flexibility
What problems is the product solving and how is that benefiting you?
Integrating everything for our incident management needs and making our TTX faster
Information Technology and Services
Using Blameless to help run incidents
Reviewed on Mar 12, 2024
Review provided by G2
What do you like best about the product?
Integration with Slack is a huge plus as it helps notify our teams that an incident has started and pulls them in quickly. The Comms Flow feature is a nice way to prompt teams during incidents to keep the incident moving along. The flexibility of configuring and using tags to capture important information our company needs for incidents is also a nice feature that we use a lot. Customer support is great and quick to answer our questions.
What do you dislike about the product?
Reporting and gathering information concerning the whole picture of an incident (basic incident information and retrospectives specifically) is challenging. We use Reliability Insights but the 10 field limit makes it very difficult to build the reports that we want to build for analyzing our incidents month to month. We have built a manual export process to google sheets to fill the gaps. This is an area in which we struggle the most.
What problems is the product solving and how is that benefiting you?
Assisting with the running of an incident and gathering the right people in to a centralized place (Slack) to handle the incident. Blameless helps us to centralize our incident processes and information in one place which is helpful to our company.
Ryan L.
Integrating Blameless into my workflows has changed the game for Support managing incidents.
Reviewed on Mar 12, 2024
Review provided by G2
What do you like best about the product?
For context, I've built a Slack Bolt App which utilizes data from Blameless to keep both Engineering and Support in-sync during an incident. The triggers were easy enough to setup to kick off the app and seamlessly start pulling data from Blameless. Long story short; my app uses Blameless for everything.
The API documentation overall was pretty easy to read and integrate into my app and I feel like that's saying a lot since I've been coding for less than 6 months and am self taught.
Also, the support I received from the Blameless team (especially Kim!) was incredible. The response time from the team has been exceptional and the attention to detail was outstanding!
I also appreciate the fact that querying exists in Blameless. It has been helpful for the Support team to measure our time costs while managing incidents.
The API documentation overall was pretty easy to read and integrate into my app and I feel like that's saying a lot since I've been coding for less than 6 months and am self taught.
Also, the support I received from the Blameless team (especially Kim!) was incredible. The response time from the team has been exceptional and the attention to detail was outstanding!
I also appreciate the fact that querying exists in Blameless. It has been helpful for the Support team to measure our time costs while managing incidents.
What do you dislike about the product?
While querying previous data for incidents is helpful for the Support team, I will say that the experience querying hasn't been the easiest. Moreso that using SQL querying isn't as straightforward about limitations and the documentation also seems a bit sparse.
I've been using ChatGPT to help build out some query statements, but most of the time Blameless isn't aware of the function so sometimes I feel like I have to take that data with a grain of salt if something is returned.
With that said, I still regularly utilize the Insights Dashboards I've created and we do consider them accurate.
I've been using ChatGPT to help build out some query statements, but most of the time Blameless isn't aware of the function so sometimes I feel like I have to take that data with a grain of salt if something is returned.
With that said, I still regularly utilize the Insights Dashboards I've created and we do consider them accurate.
What problems is the product solving and how is that benefiting you?
Blameless is providing an accessible platform allowing our Support Team to stay aligned with Engineering on all incidents requiring customer support. It drives our IncidentBot Slack app which tracks our incident work in real time. Without it, we'd probably have to rebuild an entire system just to keep our Support Team on the same page.
Computer Software
Easy to work with
Reviewed on Mar 07, 2024
Review provided by G2
What do you like best about the product?
The people dedicate hans-on time to help onboard and continually support your incident management configuration needs.
What do you dislike about the product?
There are some additional features that we would like to see built into the product but their product team has been really receptive to these feature requests.
What problems is the product solving and how is that benefiting you?
Centralized incident managment. It benefits us by streamlining processes and improving efficiency.