Sold by: FireHydrant
Sound the alarm, assemble the team, and work the problem. FireHydrant is the only all-in-one incident management platform that helps teams manage incidents from the moment something seems off until you've learned from the retro.
Companies like DocuSign, LaunchDarkly, 1Password, Duo, Snyk, and many more use FireHydrant to reduce manual work, get everyone on the same page, and improve time to resolution.
Team-based alerting and on-call scheduling
You built it, you own it, and now you can design the schedules, rules, and escalation policies you need for it. Get ultimate control over on-call management.
Automated, unified incident response
Confidently move from declared to resolved in a shared workspace that brings your team and tools together in Slack without all the context switching.
Actionable learnings and analytics
Automatic data capture, guided retrospectives, and built-in metrics on everything from alert-to-noise to MTTX cement insight-driven improvement in your culture.
Sold by: FireHydrant
Overview
Team-based alerting and on-call scheduling You built it, you own it, and now you can design the schedules, rules, and escalation policies you need for it. Get ultimate control over on-call management.
Automated, unified incident response Confidently move from declared to resolved in a shared workspace that brings your team and tools together in Slack without all the context switching.
Actionable learnings and analytics Automatic data capture, guided retrospectives, and built-in metrics on everything from alert-to-noise to MTTX cement insight-driven improvement in your culture.
Checking the boxes? We've got you covered:
- API-first
- 25+ integrations with tools like PagerDuty, Slack, DataDog and more
- Terraform provider
- Slack-first and web UI with feature parity
- Soc II compliant
- Meaningful AI roadmap
We're all in on commercial incident management tooling -- even if it's not ours. But there are a few things that make FireHydrant the right fit over other solutions.
- Native alerting and on-call help you consolidate tools
- Built-in service catalog that rapidly reduces assembly time
- The most powerful and customizable Runbook engine on the market
- Things us devs love: Terraform, open API, 25+ integrations, Slack native
- Enterprise-grade scalability, reliability, and security
Highlights
- FireHydrant is the only incident management platform driven by deep insights into your services and the people who run them. Built atop a fully-integrated service catalog, FireHydrant allows you to instantly add service owners and experts to incidents, find recent deployments and relevant resources about every application in your stack, and prepare for operational readiness.
- FireHydrant is founded and built by developers who carried the pager. That's why it easily integrates with tools you rely on (like PagerDuty, Jira, and OpsGenie), is fully API-first, includes robust documentation, and can be easily managed with Terraform.
Details
Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/12 months |
|---|---|---|
Pro - 20 Seats | For teams that view reliability as essential to their business | $6,000.00 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Product Documentation API Documentation Chagelog Contact Support System Status https://support.firehydrant.com/hc/en-us/requests/new support@firehydrant.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Financial Services
FireHydrant has been a key part of our incident maturation process
Reviewed on Mar 05, 2024
Review provided by G2
What do you like best about the product?
FireHydrant offers a tremendous amount of flexibility for incident automation and visibility. We've had a seamless transition onto the platform and responsive support when small quirks emerged.
FireHydrant has been effectively adopted by the entire engineering org, and initial internal satisfaction has been high.
There are a ton of additional incident process and platform improvements that previously felt pie in the sky, but FireHydrant's flexible runbooks, integrations and webhook capabilities make them actionable to us.
FireHydrant has been effectively adopted by the entire engineering org, and initial internal satisfaction has been high.
There are a ton of additional incident process and platform improvements that previously felt pie in the sky, but FireHydrant's flexible runbooks, integrations and webhook capabilities make them actionable to us.
What do you dislike about the product?
We are still figuring out how to map many discrete systems in our technology stack to the right unlocks in FireHydrant. This includes things like how to keep the catalogs and teams fresh. Thus far, hasn't been a major pain point though.
What problems is the product solving and how is that benefiting you?
We use FireHydrant for incident coordination and analytics.
Leave a comment0 comments
Jennifer L.
Great company with a great product!
Reviewed on Mar 04, 2024
Review provided by G2
What do you like best about the product?
FireHydrant teams listens to feedback and makes lots of improvements to their products via feature requests. Their customer support responds quite quickly.
What do you dislike about the product?
Sometimes you need to use workarounds to make certain integrations work.
What problems is the product solving and how is that benefiting you?
When an issue arises, being able to have everyone on the same tool, following the same process in a standardized way. Having integrations with Zoom and Slack and the ability to kick off an incident very quickly to investigate allows us to focus on mitigation.
Christopher R.
Reliable Incident Response Product
Reviewed on Mar 01, 2024
Review provided by G2
What do you like best about the product?
It streamlines the Incident response process by automating cumbersome tasks like creating a slack channel, audio bridge, and adding responders to a triage. It is also easily integrated.
What do you dislike about the product?
No downside. Maybe some features regarding stakeholder communications would be a possible enhancement
What problems is the product solving and how is that benefiting you?
Its used as our main incident response tool. It enables the team to focus on driving incidents rather than going through mundane manual processes of creating channels and audio bridges. More attention can be paid to the task at hand
Michael Y.
Great service for incident&problem management
Reviewed on Feb 29, 2024
Review provided by G2
What do you like best about the product?
-Runbook automation
-UI is easy to use
-Number of features
-UI is easy to use
-Number of features
What do you dislike about the product?
Analytics can be improved. However, new features are being added consistently.
What problems is the product solving and how is that benefiting you?
Saves time on MTTR
Asaf G.
The best solution for incident management software
Reviewed on Feb 28, 2024
Review provided by G2
What do you like best about the product?
Very easy to use, works natively with Slack/Teams, and many other integrations.
Very customizable and can be easily tailored to each company's specific needs
Very easy and straightforward implementation process
Customer Support/Account Managers are top notch, and the company as a whole is "client friendly" and open to suggestions/improvements.
Very customizable and can be easily tailored to each company's specific needs
Very easy and straightforward implementation process
Customer Support/Account Managers are top notch, and the company as a whole is "client friendly" and open to suggestions/improvements.
What do you dislike about the product?
To get the best out of the tool you'll need to purchase seats for every user who interacts with incident management
What problems is the product solving and how is that benefiting you?
Coordinating and communicating during incidents, controlling the flow of information during incidents, and ensuring that the right people are working on solving the problem. FireHydrant does all of that while using existing tools (Slack/Teams, OpsGenie/Page Duty) but augmenting them in a way that helps the organization better control and coordinate incidents. This has enabled us to improve "time to resolution," improve efficiency in incidents and reduce burnout of people involved in incidents.