What do you like best about the product?

FireHydrant offers a tremendous amount of flexibility for incident automation and visibility. We've had a seamless transition onto the platform and responsive support when small quirks emerged.

FireHydrant has been effectively adopted by the entire engineering org, and initial internal satisfaction has been high.

There are a ton of additional incident process and platform improvements that previously felt pie in the sky, but FireHydrant's flexible runbooks, integrations and webhook capabilities make them actionable to us.

What do you dislike about the product?

We are still figuring out how to map many discrete systems in our technology stack to the right unlocks in FireHydrant. This includes things like how to keep the catalogs and teams fresh. Thus far, hasn't been a major pain point though.

What problems is the product solving and how is that benefiting you?

We use FireHydrant for incident coordination and analytics.