What do you like best about the product?

Very easy to use, works natively with Slack/Teams, and many other integrations.
Very customizable and can be easily tailored to each company's specific needs
Very easy and straightforward implementation process
Customer Support/Account Managers are top notch, and the company as a whole is "client friendly" and open to suggestions/improvements.

What do you dislike about the product?

To get the best out of the tool you'll need to purchase seats for every user who interacts with incident management

What problems is the product solving and how is that benefiting you?

Coordinating and communicating during incidents, controlling the flow of information during incidents, and ensuring that the right people are working on solving the problem. FireHydrant does all of that while using existing tools (Slack/Teams, OpsGenie/Page Duty) but augmenting them in a way that helps the organization better control and coordinate incidents. This has enabled us to improve "time to resolution," improve efficiency in incidents and reduce burnout of people involved in incidents.