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FireHydrant has been a key part of our incident maturation process
What do you like best about the product?
FireHydrant offers a tremendous amount of flexibility for incident automation and visibility. We've had a seamless transition onto the platform and responsive support when small quirks emerged.
FireHydrant has been effectively adopted by the entire engineering org, and initial internal satisfaction has been high.
There are a ton of additional incident process and platform improvements that previously felt pie in the sky, but FireHydrant's flexible runbooks, integrations and webhook capabilities make them actionable to us.
FireHydrant has been effectively adopted by the entire engineering org, and initial internal satisfaction has been high.
There are a ton of additional incident process and platform improvements that previously felt pie in the sky, but FireHydrant's flexible runbooks, integrations and webhook capabilities make them actionable to us.
What do you dislike about the product?
We are still figuring out how to map many discrete systems in our technology stack to the right unlocks in FireHydrant. This includes things like how to keep the catalogs and teams fresh. Thus far, hasn't been a major pain point though.
What problems is the product solving and how is that benefiting you?
We use FireHydrant for incident coordination and analytics.
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Great company with a great product!
What do you like best about the product?
FireHydrant teams listens to feedback and makes lots of improvements to their products via feature requests. Their customer support responds quite quickly.
What do you dislike about the product?
Sometimes you need to use workarounds to make certain integrations work.
What problems is the product solving and how is that benefiting you?
When an issue arises, being able to have everyone on the same tool, following the same process in a standardized way. Having integrations with Zoom and Slack and the ability to kick off an incident very quickly to investigate allows us to focus on mitigation.
Reliable Incident Response Product
What do you like best about the product?
It streamlines the Incident response process by automating cumbersome tasks like creating a slack channel, audio bridge, and adding responders to a triage. It is also easily integrated.
What do you dislike about the product?
No downside. Maybe some features regarding stakeholder communications would be a possible enhancement
What problems is the product solving and how is that benefiting you?
Its used as our main incident response tool. It enables the team to focus on driving incidents rather than going through mundane manual processes of creating channels and audio bridges. More attention can be paid to the task at hand
Great service for incident&problem management
What do you like best about the product?
-Runbook automation
-UI is easy to use
-Number of features
-UI is easy to use
-Number of features
What do you dislike about the product?
Analytics can be improved. However, new features are being added consistently.
What problems is the product solving and how is that benefiting you?
Saves time on MTTR
The best solution for incident management software
What do you like best about the product?
Very easy to use, works natively with Slack/Teams, and many other integrations.
Very customizable and can be easily tailored to each company's specific needs
Very easy and straightforward implementation process
Customer Support/Account Managers are top notch, and the company as a whole is "client friendly" and open to suggestions/improvements.
Very customizable and can be easily tailored to each company's specific needs
Very easy and straightforward implementation process
Customer Support/Account Managers are top notch, and the company as a whole is "client friendly" and open to suggestions/improvements.
What do you dislike about the product?
To get the best out of the tool you'll need to purchase seats for every user who interacts with incident management
What problems is the product solving and how is that benefiting you?
Coordinating and communicating during incidents, controlling the flow of information during incidents, and ensuring that the right people are working on solving the problem. FireHydrant does all of that while using existing tools (Slack/Teams, OpsGenie/Page Duty) but augmenting them in a way that helps the organization better control and coordinate incidents. This has enabled us to improve "time to resolution," improve efficiency in incidents and reduce burnout of people involved in incidents.
Minimizes Stress, Maximizes Productivity
What do you like best about the product?
Firehydrant has filled nearly every cap that we experienced in the past with incident management. From day one transitioning to FireHydrant, they have proved to be a great investment and improvement over our previous product. Firehydrant has freed my team to spend time on improving processes rather than fighting the incident process itself.
What do you dislike about the product?
I wish Firehydrant had a better maintnenace product. We have not moved our organization to Firehydrant for our maintenances because there is no way to plan and dicscuss in a dedicated channel prior to the start of the maintenance. This makes planning for such events much more difficult to the point where we still use an in-house built tool to run our maintnance.
What problems is the product solving and how is that benefiting you?
Before FireHydrant we were using a house-built tool. Since implementing the product, I have been able to focus more on our processes rather than bug squashing or feature requests. Our incident processes have improved immensly as an organization now that we can focus on the important tasks.
Standardized and Improved our Incident Response Process
What do you like best about the product?
We've been using FireHydrant for a little over a year. Just recently, one of my teammates told me they couldn't imagine not having FireHydrant. This speaks to how impactful is has been in our organization. With our automation, we are able to collect incident response details in a single place (incident Slack channel), report updates to key stakeholders for compliance purposes, and, because the incident details are all in one place, it makes retrospectives much easier to perform. FireHydrant gets used regularly for responding to incidents and for retrospectives.
We are trying out Signals now and are excited about using an on-call rotation and scheduling product that's still being actively developed. Our current provider has not made significant updates in years and has settled into maintenance mode.
FireHydrant's Customer Support has been extremely helpful. Shoutout to Sydney who regularly fields questions we have and helps us accomplish some workflows that were complex.
We are trying out Signals now and are excited about using an on-call rotation and scheduling product that's still being actively developed. Our current provider has not made significant updates in years and has settled into maintenance mode.
FireHydrant's Customer Support has been extremely helpful. Shoutout to Sydney who regularly fields questions we have and helps us accomplish some workflows that were complex.
What do you dislike about the product?
A lot of automation exists, but we still find ourselves limited by some of the constraints in what triggers an automation step. We are also working with our Business Intelligence team to pull data into our data warehouse so that we can analyze it better. The reporting in FireHydrant isn't as good as we needed, but at least they make it easy to get to the data.
What problems is the product solving and how is that benefiting you?
It helps us automate our incident response and makes completing retrospectives easier than the manual process we had before.
Easy, Effective, and now better than ever with Signals
What do you like best about the product?
Firehydrant has been a game changer for our teams for creating a culture of blameless incident response. The interface (Slack) is easy to use, easy to set up, and now with Signals, brings a revolutionary approach to on-call life.
What do you dislike about the product?
The web UI has left a bit to be desired - especially in the realm of analytics. This is an area where new features coming out now are bringing some improvement but our teams have had to invest in building some robust data pipeline tools to create our own analytics tooling on the data from Firehydrant.
What problems is the product solving and how is that benefiting you?
Bringing relevant team members together in a focused workspace to solve an immediate issue with a critical system
Good Automation but scope for improvement
What do you like best about the product?
Its automactic tools are superb giving somegood metrics to work upon.
Easy to setup
Easy to setup
What do you dislike about the product?
It needs to understand the market better along with the voice of its customers
What problems is the product solving and how is that benefiting you?
Alert system
Mechamism for our use case
Mechamism for our use case
I like firehydrate
What do you like best about the product?
Tracking and conclusion function. It could track the progress of issues. And it is very convenient to write the retro.
What do you dislike about the product?
I like it, really nothing for me to dislike.
What problems is the product solving and how is that benefiting you?
It tracking the progress clearly, so during the triage, you could bring more people anytime and do not need to explain again and again. It saves all records, make it easier for write a retro afterwards.
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