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Feature rich platform for incident response integrations and automations
What do you like best about the product?
Runbooks and automations via third-party applications that allow us to streamline our incident process. Slack commands and module allow users to stay within slack during incidents. Command Center is what I use most because it is a central view with information organized for quick access and edits. New features like the AI summary is a time-saver!
What do you dislike about the product?
I wish we could toggle features in our settings or have more freedom to customize our experiences, both for the company and specific departments. Would like to see more advance settings for third-party applications we can integrate with, and more specific conditions that we can trigger in runbooks (ex. labels).
What problems is the product solving and how is that benefiting you?
It is a platform that allows us to build out our incident response process and integrate third-party tools in one central place. We can auto-declare incidents based off alerts, declare different types of incidents, page different teams, have runbooks perform different steps based off certain conditions, and gather metrics. We can also track betterments and lessons learned from the PIR.
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Incident Management simplified
What do you like best about the product?
From my perspective, FireHydrant is a really solid incident management tool. What impresses me most is how it brings order to chaos and helps incident commanders instill calm in a reactive situation. I really dig how it guides you through the whole incident process, from the initial alert to the final post-mortem, which is super helpful in expediting root cause analysis to senior leadership. I love the automated runbooks; they basically take the guesswork out of responding, which saves a ton of time and stress. Although we have just begun to scratch the surface with their usefulness i look forward to going deeper.
When it comes to teamwork, it's fanfriggintastic – everyone can collaborate easily within the platform. Plus, the post-mortem features are continually evolving and generally helpful for learning and improving. It really pushes for a blameless culture, which I appreciate.
For alert management, it integrates smoothly with our monitoring tools. Overall, I find FireHydrant to be a powerful and user-friendly platform that makes incident response much more manageable.
When it comes to teamwork, it's fanfriggintastic – everyone can collaborate easily within the platform. Plus, the post-mortem features are continually evolving and generally helpful for learning and improving. It really pushes for a blameless culture, which I appreciate.
For alert management, it integrates smoothly with our monitoring tools. Overall, I find FireHydrant to be a powerful and user-friendly platform that makes incident response much more manageable.
What do you dislike about the product?
Setup Can Be Tricky: Integrating it with existing systems requires time and effort.
It Can Get Pricey: The cost might be a concern for smaller teams.
It Can Get Pricey: The cost might be a concern for smaller teams.
What problems is the product solving and how is that benefiting you?
For us, at the moment:
* Brings order to chaos.
* Speeds up response times.
* Improves communication.
* Ensures consistent responses.
* Facilitates learning from incidents.
* Automates retrospective creation.
* Brings order to chaos.
* Speeds up response times.
* Improves communication.
* Ensures consistent responses.
* Facilitates learning from incidents.
* Automates retrospective creation.
FireHydrant is a great solution for incident response and alerting.
What do you like best about the product?
FireHydrant is a great solution for incident response and alerting. The incident response runbooks are flexible and customizable for each team to tailor their experience for how their services are supported. Their Signals on-call, escalations, and alerting features allow for many applications to aggregate into the system providing a solution to have all alerting in one spot while not having to use the same monitoring tools. The FireHydrant team are great partners to work with when a new need arises, we work together to create effective solutions.
What do you dislike about the product?
Every system has different features and they are not all the same. Why would they be? Managing users and expectations is always the hardest part of administering a solution.
What problems is the product solving and how is that benefiting you?
FireHydrant allows for the organization to have a foundational incident response framework while allowing for teams to customize their usage as well.
Highly configurable and top quality product for incident management
What do you like best about the product?
- configurable alert routing
- configurable how alert is displayed on your communication device/app.
- easy to create/manage incidents from alerts (all in one shop for incident management and alerting)
- Best customer support experience in whole IT industry, they listen to your bug/feature requests and deliver them at amazing speed.
- configurable how alert is displayed on your communication device/app.
- easy to create/manage incidents from alerts (all in one shop for incident management and alerting)
- Best customer support experience in whole IT industry, they listen to your bug/feature requests and deliver them at amazing speed.
What do you dislike about the product?
None. I can't think of any issues/problems with this product.
What problems is the product solving and how is that benefiting you?
- ease of creating/managing incidents
- ease of managing/routing alerts to SREs/Service teams via Firehydrant signal product
- ease of managing/routing alerts to SREs/Service teams via Firehydrant signal product
Firehydrant
What do you like best about the product?
Easy to use, Robust Solution and has integration with most popular Software tools, Firehydrant team is also very supportive.
What do you dislike about the product?
As teams grow and need advance features across the board, pricing can escalate quickly
What problems is the product solving and how is that benefiting you?
Major Incident Handling
Killer Next Gen Incident and Alerting Platform
What do you like best about the product?
At it's core a solid Incident Management platform that now has great alerting capabilities.
What do you dislike about the product?
There are some features missing from the platform due to it being younger than other ones like Pager Duty. But the company is moving fast and new features are coming all the time.
What problems is the product solving and how is that benefiting you?
Providng a consistent way for our organization to manage manage technology related incidents.
Holistic Incident Management Tool
What do you like best about the product?
One stop shop for all incidents management needs.
What do you dislike about the product?
Lack of complete customization and flexibility
What problems is the product solving and how is that benefiting you?
Integrating everything for our incident management needs and making our TTX faster
Using Blameless to help run incidents
What do you like best about the product?
Integration with Slack is a huge plus as it helps notify our teams that an incident has started and pulls them in quickly. The Comms Flow feature is a nice way to prompt teams during incidents to keep the incident moving along. The flexibility of configuring and using tags to capture important information our company needs for incidents is also a nice feature that we use a lot. Customer support is great and quick to answer our questions.
What do you dislike about the product?
Reporting and gathering information concerning the whole picture of an incident (basic incident information and retrospectives specifically) is challenging. We use Reliability Insights but the 10 field limit makes it very difficult to build the reports that we want to build for analyzing our incidents month to month. We have built a manual export process to google sheets to fill the gaps. This is an area in which we struggle the most.
What problems is the product solving and how is that benefiting you?
Assisting with the running of an incident and gathering the right people in to a centralized place (Slack) to handle the incident. Blameless helps us to centralize our incident processes and information in one place which is helpful to our company.
Integrating Blameless into my workflows has changed the game for Support managing incidents.
What do you like best about the product?
For context, I've built a Slack Bolt App which utilizes data from Blameless to keep both Engineering and Support in-sync during an incident. The triggers were easy enough to setup to kick off the app and seamlessly start pulling data from Blameless. Long story short; my app uses Blameless for everything.
The API documentation overall was pretty easy to read and integrate into my app and I feel like that's saying a lot since I've been coding for less than 6 months and am self taught.
Also, the support I received from the Blameless team (especially Kim!) was incredible. The response time from the team has been exceptional and the attention to detail was outstanding!
I also appreciate the fact that querying exists in Blameless. It has been helpful for the Support team to measure our time costs while managing incidents.
The API documentation overall was pretty easy to read and integrate into my app and I feel like that's saying a lot since I've been coding for less than 6 months and am self taught.
Also, the support I received from the Blameless team (especially Kim!) was incredible. The response time from the team has been exceptional and the attention to detail was outstanding!
I also appreciate the fact that querying exists in Blameless. It has been helpful for the Support team to measure our time costs while managing incidents.
What do you dislike about the product?
While querying previous data for incidents is helpful for the Support team, I will say that the experience querying hasn't been the easiest. Moreso that using SQL querying isn't as straightforward about limitations and the documentation also seems a bit sparse.
I've been using ChatGPT to help build out some query statements, but most of the time Blameless isn't aware of the function so sometimes I feel like I have to take that data with a grain of salt if something is returned.
With that said, I still regularly utilize the Insights Dashboards I've created and we do consider them accurate.
I've been using ChatGPT to help build out some query statements, but most of the time Blameless isn't aware of the function so sometimes I feel like I have to take that data with a grain of salt if something is returned.
With that said, I still regularly utilize the Insights Dashboards I've created and we do consider them accurate.
What problems is the product solving and how is that benefiting you?
Blameless is providing an accessible platform allowing our Support Team to stay aligned with Engineering on all incidents requiring customer support. It drives our IncidentBot Slack app which tracks our incident work in real time. Without it, we'd probably have to rebuild an entire system just to keep our Support Team on the same page.
Easy to work with
What do you like best about the product?
The people dedicate hans-on time to help onboard and continually support your incident management configuration needs.
What do you dislike about the product?
There are some additional features that we would like to see built into the product but their product team has been really receptive to these feature requests.
What problems is the product solving and how is that benefiting you?
Centralized incident managment. It benefits us by streamlining processes and improving efficiency.
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