Sold by: Rootly
Deployed on AWS
Manage incidents on Slack. The only enterprise-grade incident management platform loved by 100's of leading companies such as Cisco, NVIDIA, Figma, Squarespace, Canva, and more. Learn more on G2: https://www.g2.com/products/rootly-manage-incidents-on-slack/reviews
4.8
Overview
Rootly is an incident management platform on Slack that helps automate manual admin work during incidents. The only enterprise-grade incident management platform loved by 100's of leading companies such as Cisco, NVIDIA, Figma, Squarespace, Canva, and more.
Some things you can automate with Rootly:
- Creating dedicated incident channels, Zoom rooms, and Jira tickets
- Looping in the right teams/responders and assign roles (e.g. Commander)
- Setting reminders and tasks (e.g. updating executive team every 30min)
- Communication with stakeholders (e.g. Statuspage, Slack, Email)
- Automated postmortem timeline generation and action item tracking
- Paging on-call via PagerDuty / Opsgenie without leaving Slack
- Tracking and visualizing metrics such as MTTR and incident causes
- Write postmortems in tools you use like Confluence, Google Docs, and more ...and much more!
Will Rootly work with my existing process? Yes!
- Workflow builder lets you customize Rootly (e.g. page Infra and email leadership when incident > SEV1)
- 40+ integrations across PagerDuty, Opsgenie, Jira, GitHub, Datadog, Zendesk, and API for custom requests
Highlights
- Creating dedicated incident channels, Zoom rooms, and Jira tickets
- 40+ integrations across PagerDuty, Opsgenie, Jira, GitHub, Datadog, Zendesk, Terraform, and API for custom requests
- Top rated in G2: https://www.g2.com/products/rootly-manage-incidents-on-slack/reviews
Details
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Financing for AWS Marketplace purchases
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months | Overage cost |
|---|---|---|
Enterprise | $4,800.00 | |
Incident Response - Essentials | $240.00 | - |
Incident Response - Enterprise | $456.00 | - |
Rootly On-Call - Essentials | $240.00 | - |
Rootly On-Call - Enterprise | $456.00 | - |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Rootly offers enterprise-grade support. - 24/7 around the globe coverage - Dedicated shared Slack Connect channels - Self-service Product, API, and Terraform documentation - Ability to page an on-call Rootly engineer 24/7 for urgent issues - In app support via Intercom Learn more:
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
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Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Incident Channel Automation
Automated creation of dedicated incident channels, Zoom rooms, and Jira tickets during incident declaration
Workflow Customization
Workflow builder enabling customization of incident response processes including conditional logic for severity-based actions and team notifications
Multi-Platform Integrations
40+ integrations with incident management tools including PagerDuty, Opsgenie, Jira, GitHub, Datadog, Zendesk, Terraform, and custom API support
On-Call Management
On-call paging capabilities via PagerDuty and Opsgenie with role assignment and responder coordination
Incident Metrics and Analytics
Tracking and visualization of incident metrics including Mean Time To Resolution (MTTR) and incident cause analysis with automated postmortem timeline generation
Alert Noise Reduction
Machine learning-powered functionality that reduces alert noise by up to 98% through adaptive models based on user behavior patterns
Incident Response Orchestration
End-to-end incident management with service ownership model that mobilizes appropriate team members and automates infrastructure workflows
Runbook Automation
Managed cloud service enabling creation and delegation of automated operational tasks including service provisioning, CI/CD, configuration management, and incident remediation
Multi-Platform Integration
Over 700 integrations, APIs, and applications supporting integration with AWS services including CloudWatch, GuardDuty, CloudTrail, EventBridge, Security Hub, and DevOps Guru
Event Detection and Diagnosis
Automatic detection and diagnosis of disruptive events with machine learning-powered AIOps functionality leveraging over 10 years of data ingestion
On-Call Management and Scheduling
Customizable on-call schedules, rules, and escalation policies with team-based alerting capabilities
Service Catalog Integration
Built-in service catalog that enables rapid incident assembly by identifying service owners, experts, recent deployments, and relevant resources
Incident Response Automation
Unified incident response workspace with Slack integration that consolidates team and tools to reduce context switching
API-First Architecture with Integrations
API-first design with 25+ integrations including PagerDuty, Jira, OpsGenie, DataDog, and Terraform provider support
Runbook Engine
Customizable runbook engine for incident response automation and operational procedures
Standard contract
No
No
Customer reviews
Lindsay H.
Incredibly Helpful, Receptive Support and Engineering Teams
Reviewed on Jul 23, 2026
Review provided by G2
What do you like best about the product?
Their customer support and engineering teams have been incredibly helpful and receptive to any feedback we’ve shared. They’ve made sure we can use the platform to the best of our ability, and they’re always eager to help as we roll out new features.
What do you dislike about the product?
The startup was very challenging, and we ended up having to explain our process multiple times to different team members. Although our on-call system is a bit nuanced, some promises were made by team members that weren’t entirely doable, which ultimately led to a very delayed go-live date.
What problems is the product solving and how is that benefiting you?
Our on call system and managing alerts for power outages
Mariana N.
Rootly’s Slack Integrations Make Incident Response Seamless
Reviewed on Jul 23, 2026
Review provided by G2
What do you like best about the product?
As an IMOC, I find Rootly’s integrations extremely useful. They enable seamless integration with Slack, creating a centralized hub for coordinating and managing incident response activities.
Initially, I didn't find the AI feature very useful because the output wasn't appropriate for incident response. However, it has improved significantly over time. The responses are now much more accurate, context-aware, and aligned with incident response needs, making the AI feature genuinely helpful in my day-to-day work.
Initially, I didn't find the AI feature very useful because the output wasn't appropriate for incident response. However, it has improved significantly over time. The responses are now much more accurate, context-aware, and aligned with incident response needs, making the AI feature genuinely helpful in my day-to-day work.
What do you dislike about the product?
There are a lot of noisy notifications in Slack when I’m handling incidents. When they come in, they can disrupt the flow of the chat while we’re dealing with an incident.
What problems is the product solving and how is that benefiting you?
resolving incidents faster and getting metrics
Johann N.
Auto-Generated Postmortems and Smooth On-Call Handoffs
Reviewed on Jul 23, 2026
Review provided by G2
What do you like best about the product?
The retro/postmortem doc auto-generation is what I lean on the most, it pulls the incident timeline and key Slack context automatically, so nobody's stuck reconstructing what happened from memory the next day. On-call rotations and paging are simple to set up and. handoffs actually stick, we stopped dropping shifts the way we did with our old spreadsheet schedule
What do you dislike about the product?
Having to manually add and remove people from schedule rotations is a pain. I’ve also had issues with some Slack/Rootly commands before, but the team addressed them quickly.
What problems is the product solving and how is that benefiting you?
Rootly cuts down time to resolution by keeping paging, rotations, and incident response in one place, rather than having to chase people down manually. It also encourages a repeatable process instead of ad hoc firefighting, and the auto-generated retro docs build in accountability—there’s always a clear record of what happened and who owned what.
Information Technology and Services
Comprehensive, Customizable Incident Management with Responsive Support
Reviewed on Jul 23, 2026
Review provided by G2
What do you like best about the product?
Rootly offers comprehensive incident management capabilities across the entire incident lifecycle, along with strong AI-powered features. It provides a wide range of out-of-the-box integrations with status pages, AI platforms such as OpenAI and Claude, and various monitoring tools, making it easy to integrate into an existing ecosystem.
One of Rootly's biggest strengths is its highly customizable workflows, which provide the flexibility to automate and tailor processes to meet specific organizational needs.
Another aspect I really appreciate is their responsiveness. The team communicates effectively, promptly acknowledges feature requests, and actively works on implementing valuable improvements. That level of customer engagement and commitment to continuous enhancement is something that truly stands out.
One of Rootly's biggest strengths is its highly customizable workflows, which provide the flexibility to automate and tailor processes to meet specific organizational needs.
Another aspect I really appreciate is their responsiveness. The team communicates effectively, promptly acknowledges feature requests, and actively works on implementing valuable improvements. That level of customer engagement and commitment to continuous enhancement is something that truly stands out.
What do you dislike about the product?
I don't have anything right now that I dislike in rootly. Going really good so far.
What problems is the product solving and how is that benefiting you?
Rootly enables us to manage the entire incident management lifecycle end-to-end, with seamless integrations to Slack and Atlassian Statuspage. We rely extensively on Rootly's customizable workflows to streamline and automate our incident management processes. Going forward, we're also looking to leverage its AI capabilities, particularly for postmortem generation and analysis, to further improve our incident response and learning process.
Information Technology and Services
Customizable Incident Response That Helps Us Mature Over Time
Reviewed on Jul 22, 2026
Review provided by G2
What do you like best about the product?
It’s customizable enough to align with our existing incident response process, while still adding enhancements that help us mature and improve over time.
What do you dislike about the product?
It doesn’t always provide full Terraform support, so I can’t manage everything entirely through code.
What problems is the product solving and how is that benefiting you?
I’m impressed with Rootly’s approach to AI. The AI-enabled features feel thoughtful and genuinely provide real value.