"The Connect QuickStart package deploys an environment in 4-6 weeks with the following parameters: • Up to 100 agents • Up to 5 call flows and 5 queues • Up to 20 total menu items • Announce Estimated Wait Time in the Queue • 100% call recording • Implement AWS ContactLens for transcription, sentiment analysis, and call categorization • Text-based Lex bot for FAQs (up to 10 intents or 20 responses) • Live chat with agents • Refinement and Training of the out-of-box reports for Real-Time and Historical data • Knowledge Transfer session to equip your administrator(s) with the operational details • Integration with ServiceNOW, Zendesk, or Salesforce

NOTE: This solution does not require a PBX infrastructure. "