Overview
"The Connect QuickStart package deploys an environment in 4-6 weeks with the following parameters: • Up to 100 agents • Up to 5 call flows and 5 queues • Up to 20 total menu items • Announce Estimated Wait Time in the Queue • 100% call recording • Implement AWS ContactLens for transcription, sentiment analysis, and call categorization • Text-based Lex bot for FAQs (up to 10 intents or 20 responses) • Live chat with agents • Refinement and Training of the out-of-box reports for Real-Time and Historical data • Knowledge Transfer session to equip your administrator(s) with the operational details • Integration with ServiceNOW, Zendesk, or Salesforce
NOTE: This solution does not require a PBX infrastructure. "
Sold by | A&T Systems, Inc. |
Categories | |
Fulfillment method | Professional Services |
Pricing Information
This service is priced based on the scope of your request. Please contact seller for pricing details.
Support
Dedicated design, pre and post deployment support. Private Offer and Pricing Contact Email: Sales@ats.com