Sold by: PolyAI
Deployed on AWS
Customer-led conversational assistants that accurately resolve customer enquiries and unlock data-driven operational improvement. PolyAI conversational assistants understand every caller regardless of accents, dialects, language, how they speak or what they say. Our unique platform and collaboration model allows us to deliver production-grade, customized solutions in 6 weeks or less.
Overview
PolyAI is an AWS ISV-Accelerate partner, part of the APN Global Startup program and an official technology partner for Amazon Connect.
Past attempts at voice automation have forced callers to guess keywords and repeat themselves over and over in an attempt to be understood. PolyAI specializes in customer-led conversational assistants that allow callers to speak naturally, interrupt, ask questions and dive in and out of different topics. This means more accurate resolution of customer service issues, higher levels of caller engagement and satisfaction, and deeper operational insights for continuous improvement.
Born from the University of Cambridge, PolyAI is powered by the best spoken language technology on the market built specifically to understand people regardless of factors such as accents, dialects and background noise. Unlike most general purpose conversational platforms, our proprietary Large Language Model - ConveRT - has been trained specifically for customer service applications, enabling the deployment of production-grade, customized conversational assistants in just 6 weeks.
We help accelerate customer service transformation with a unique developer and dialogue design support model. As standard, our team of dialogue systems scientists, machine learning developers and linguists work with our clients and partners to manage, maintain and continuously improve each conversational assistant.
To learn more about our capabilities, pricing options and private offers please email: awsmarketplace@poly.ai
Highlights
- Voice AI agents that speak to people as people speak to each other, in any language, accent or dialect
- Market-leading Natural Language Understanding model, developed in-house and pre-trained specifically for customer service applications
- Powered by the best Spoken Language Understanding technology on the market to enhance speech recognition and accurately capture information in conversation
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Dimension | Description | Cost/12 months |
|---|---|---|
500K Minutes - 12 Months | Minimum annual commitment for 500,000 minutes of usage | $175,000.00 |
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By Accenture
Top
100
In Natural Language Processing
Top
25
In Speech Recognition
Top
100
In Natural Language Processing
Sentiment is AI generated from actual customer reviews on AWS and G2
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Natural Language Understanding
Proprietary Large Language Model (ConveRT) pre-trained specifically for customer service applications enabling accurate understanding of customer inquiries
Spoken Language Recognition
Advanced speech recognition technology designed to understand callers regardless of accents, dialects, background noise, and variations in speech patterns
Conversational Interaction Model
Customer-led dialogue system allowing callers to speak naturally, interrupt, ask questions, and navigate between different topics without keyword guessing
Multi-language Support
Support for multiple languages and linguistic variations enabling deployment across diverse customer bases
Robotic Process Automation Integration
RPA design and execution modules integrated within the platform for automating business processes
Pre-built Industry Templates
Over 80 industry cartridges available out of the box that can be customized for organizational requirements
Multi-channel Conversational Interfaces
Support for building virtual agents, chatbots, voice assistants and other conversational AI solutions
Analytics and Performance Monitoring
Analytics modules for tracking and monitoring conversational AI solution performance and interactions
Enterprise System Integration
Ecosystem of integrations with customer relationship management software and other enterprise platforms to connect legacy, hybrid and cloud elements
Multilingual and Multi-Channel Support
Pre-trained AI agents capable of supporting 100+ languages across 30+ voice and digital channels with over 100 prebuilt integrations
Multi-Model LLM Orchestration
Support for multiple large language model vendors including Amazon Bedrock, OpenAI, Azure OpenAI, Anthropic, Cohere, Google, and Aleph Alpha
AI-Powered Knowledge Management
Semantic search and Generative AI-based knowledge management system for delivering contextual and accurate answers to customer inquiries
Conversational and Generative AI Integration
Integration of Conversational AI and Generative AI technologies to create Agentic AI capabilities for autonomous agent operations
Industry-Specific Pre-trained Skills
Pre-configured AI agents with industry-specific skills and common service processes ready for deployment
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