Overview
PolyAI is an AWS ISV-Accelerate partner, part of the APN Global Startup program and an official technology partner for Amazon Connect.
Past attempts at voice automation have forced callers to guess keywords and repeat themselves over and over in an attempt to be understood. PolyAI specializes in customer-led conversational assistants that allow callers to speak naturally, interrupt, ask questions and dive in and out of different topics. This means more accurate resolution of customer service issues, higher levels of caller engagement and satisfaction, and deeper operational insights for continuous improvement.
Born from the University of Cambridge, PolyAI is powered by the best spoken language technology on the market built specifically to understand people regardless of factors such as accents, dialects and background noise. Unlike most general purpose conversational platforms, our proprietary Large Language Model - ConveRT - has been trained specifically for customer service applications, enabling the deployment of production-grade, customized conversational assistants in just 6 weeks.
We help accelerate customer service transformation with a unique developer and dialogue design support model. As standard, our team of dialogue systems scientists, machine learning developers and linguists work with our clients and partners to manage, maintain and continuously improve each conversational assistant.
To learn more about our capabilities, pricing options and private offers please email: awsmarketplace@poly.ai
Highlights
- Customer-led conversational assistants which speak to people as people speak to each other, in any language, accent or dialect
- Market-leading Natural Language Understanding model, developed in-house and pre-trained specifically for customer service applications
- Powered by the best Spoken Language Understanding technology on the market to enhance speech recognition and accurately capture information in conversation
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
500K Minutes - 12 Months | Minimum annual commitment for 500,000 minutes of usage | $175,000.00 |
Vendor refund policy
no refunds
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
