Crayon’s “GenAI Contact Center”

Revolutionize your customer service with GenAI Contact Centre, a state-of-the-art solution that harnesses the power of generative AI. From development to production and ongoing maintenance, we provide end-to-end AI solutions tailored to take your customer service to the next level. Our suite of advanced features, driven by generative AI, transforms the traditional contact centre experience into a seamless and intelligent interaction. Crayon’s AWS Gen AI Professional services equips businesses with knowledge, expertise, and hands-on experience in leveraging Generative AI for their organization's needs a though an outcome driven assessment phase.

Request private offer

Overview

Transform your customer service landscape with Crayon’s “GenAI Contact Center” - an advanced solution that utilizes the capabilities of generative AI. Covering the entire spectrum from development to production and continuous maintenance, we offer comprehensive AI solutions crafted to elevate your customer service. Our array of sophisticated features, fuelled by generative AI, reshapes the conventional contact center experience into a smart and seamless interaction.

Crayon's AWS Gen AI Professional Services empowers businesses to unlock the transformative potential of Generative AI. Through an outcome-driven XX weeks of assessment phase, our experts conduct a comprehensive analysis of your organization's requirements, identifying and prioritizing high-impact use cases. We then design a tailored roadmap, incorporating interactive sessions, expert-led discussions, and hands-on labs. This immersive experience equips your team with comprehensive knowledge, practical expertise, and a strategic action plan to seamlessly integrate AWS Gen AI services into your business strategy. With Crayon's guidance, you'll gain a competitive edge by leveraging the power of Generative AI to drive innovation, enhance operational efficiency, and deliver exceptional customer experiences.

Potential AWS Services Supported: Bedrock, Sagemaker, S3, Glue, Lambda, DynamoDB, Athena etc.

Why GenAI Contact Center?

Comprehensive AI Solutions: We cover the entire spectrum of AI-driven customer service, ensuring a holistic approach from concept to implementation.

Generative AI Excellence: Our solutions are powered by cutting-edge generative AI, guaranteeing advanced capabilities in text summarization, speech-to-text transformation, and conversational AI experiences.

Actionable Insights: AI Speech Analytics provides actionable insights from customer interactions, enabling data-driven decision-making and continuous improvement.

Enhanced Agent Productivity: The Agent Assist Bot equips your agents with the tools they need for efficient, informed, and customer-centric interactions.

Personalized Customer Experience: The Customer Assist Bot ensures personalized and engaging interactions, fostering customer loyalty and satisfaction.

Elevate your contact center experience with GenAI Contact Center — where advanced AI meets customer service excellence.

Highlights

AI Speech Analytics: Leverage the full spectrum of AI-driven speech analytics, including compliance detection, sentiment analysis, transcription & summarization, and handover classification. Uncover valuable insights from customer interactions, ensuring compliance, understanding sentiment nuances, and streamlining information for actionable intelligence.
Agent Assist Bot: Empower your agents with real-time support through our Agent Assist Bot. This intelligent assistant is designed to enhance agent productivity by providing instant access to relevant information, and facilitating smoother interactions. The Agent Assist Bot is your team's invaluable ally in delivering efficient and informed customer service.
Customer (End-User) Assist Bot: Transform the end-user experience with Customer Assist Bot. This AI-powered bot engages customers in natural and meaningful conversations, addressing queries, providing information, enhancing overall satisfaction. Personalized assistance to swift issue resolution, Customer Assist Bot ensures a seamless experience. Answering most of the end-user requests, the Customer (End-User) Assist Bot significantly reduces the amount of tickets created for the support agents.

Details

Sold by

Crayon

Pricing

Custom pricing options

Request private offer

Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

Legal

Content disclaimer

Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

Support

Vendor support

Maintenance and Support Package incl Technical Updates Bug Fixing Solution Monitoring Change Management
Ticketing system, support emai and hotline to submit requests - 2nd and 3rd level support.
Support during business hours in country of operations
Premium Support on demand

Email Support: Reach out to us at DL.APAC.Crayon.DAI_Sales@crayon.com for prompt assistance. Our support team monitors this email address closely and ensures timely responses to your inquiries.

How Crayon works with you

Crayon Consultancy Team - SA, Data Scientist, ML Engieer, Data Engineer
The MVP solution implementation-4 weeks
4 Week Trial Period
Prove the solution value and identifying the production requirements

Deliverables

Exploratory Data Analysis to identify patterns, etc
LLM trained on customer’s data
MVP solution installed on customer’s tenant, one data source connected

Outcomes

Business value validated, presented to the relevant stakeholders
Production scope identified
Roadmap and efforts for production deployment are clarified