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As the complexity of modern database deployments increases, more and more enterprises are deploying MySQL, MariaDB, and PostgreSQL within Database as a Service (DBaaS) environments like Amazon RDS and Aurora - but DBaaS environments require support and expert know - how to guarantee the best performance. Percona Support helps you successfully navigate that complexity even within the cloud. In the cloud, it is easier than ever to chase reliability and performance by scaling up to more powerful instances. However, this can simply delay resolution of underlying problems, while dramatically increasing your costs. Percona Support helps you maximize resources while minimizing costs. Our support team is accessible 24x7x365 online or by phone to:

  • Ensure you have a safe and optimal database configuration
  • Assist you with using new features and technologies
  • Work with you to identify and resolve performance problems caused by your queries, schema definitions, and indexing strategies
  • Implement best practices for high availability, performance, and security
  • Successfully use and deploy best-of-breed open source software beyond just the database server.
  • Augment your existing team so you can focus resources on business-oriented initiatives

You don't have to do it alone, and with Percona you don't have to question whether support is worth the cost - we'll prove that it is. Percona offers two support options:

  • Advanced - 24x7x365 support with 30-minute emergency response time, consultative support, Multi-AZ high availability and failover support, with optional Technical Account Manager and an assigned Customer Success Manager.

  • Premium - 24x7x365 support with a 15-minute emergency response time and ongoing response time commitments. Includes everything in Advanced Support plus liability and copyright indemnity options and 20 support users.

Sold by Percona LLC
Fulfillment method Professional Services

Pricing Information

This service is priced based on the scope of your request. Please contact seller for pricing details.


Percona Support staffs technical experts 24x7x365, with options for real-time online and phone support access, so you can always reach an expert, not just an answering service.