**Observability Maturity Assessment **

The Observability Maturity Assessment provides clients with the expertise and knowledge to improve their performance management and operational maturity. Assessment phase ensures alignment of business and IT goals, measurable KPIs to track continuous improvement, and identify "as-is" and "to-be" architecture. Key highlights of the outcome are:

• Analysis of gaps and overlap between current and future state
• Strategies for people, processes, and technologies to operate, adopt, and support your future state

Technical Design Workshop

During this phase, technical stakeholders from both the client and NTT will layout a comprehensive architecture and technology stack needed to monitor the agreed list of business-critical applications. Key highlights of the outcome are:

• Defined Use-cases and success criteria
• Defined roles and responsibilities and timeline for technology deployment

**Implementation Services **

Implementation is initiated with the relevant stakeholders. Project is executed, regularly reported on and delivered with a handover. Key highlights of the outcome are:

• Iterative delivery via sprints
• Planned education and drive adoption.

**Operate and Optimize **

Our managed services ensures superior visibility into business-critical applications and end user experience. Key highlights of the outcome are:

• Regular platform health checks & upgrades
• Monitoring and alert customization
• Business-value dashboard creation