Sold by: incident.io
AWS Free Tier
Incident management for modern engineering teams, bringing on-call scheduling, incident response, and status pages into one platform. Trusted by 1500+ teams, including Netflix, Etsy, Intercom, and Skyscanner.
4.8
Overview
incident.io is an all-in-one incident management platform built for modern engineering teams. It brings on-call scheduling, incident response, communications, and follow-up work into a single system of record, helping teams run incidents clearly, consistently, and with less manual coordination.
With incident.io, teams can:
- Declare and coordinate incidents quickly with clear severity, ownership, and context from the start
- Assign roles and run response with less chaos, so responders know who is leading, investigating, and escalating
- Keep stakeholders aligned with structured updates and status pages connected directly to incident activity
- Automatically capture a real-time incident timeline as decisions and actions happen
- Track follow-ups and learn from incidents over time with reporting and trends
incident.io integrates with the tools engineering teams already rely on, including Slack, Microsoft Teams, Jira, PagerDuty, Datadog, and cloud infrastructure providers. It is designed to support both fast-moving incidents and large-scale outages, while scaling across teams and organizations.
Whether you're responding to day-to-day incidents or managing critical outages, incident.io provides a consistent system of record for incident response - from alert to resolution and beyond.
Highlights
- Centralize incident response, on-call, communications, and follow-up work in one platform so incidents run consistently every time.
- Coordinate responders in Slack or Microsoft Teams with clear roles, ownership, and structured updates that keep stakeholders aligned.
- Integrate with the tools you already run on AWS like Jira, Linear and Datadog, while keeping a complete audit-ready incident timeline.
Details
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Deployed on AWS
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Buyer guide
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
This product is available free of charge. Free subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimensions summary
This listing offers one pricing option: the Basic Plan. You pay per user each month. Pricing scales with the number of users you add, so your cost grows as your team grows. There are no separate tiers or add-ons to choose from on the Marketplace. The Basic Plan gives you incident management tools your team runs directly in your messaging workspace.
Top-of-mind questions for buyers
You pay for each person who uses the Basic Plan in your messaging workspace. Every active user account counts as one unit. As you add or remove people from your team, the number of billed users adjusts to match.
The Basic Plan bills per user each month, so your total moves with your headcount. Adding users raises your monthly charge; removing them lowers it. There are no tiers to cross, so the per-user rate stays the same regardless of team size.
The Basic Plan includes incident response run directly in your messaging workspace. You get single-team on-call, a status page, and essential incident automation. These tools help your team declare, coordinate, and communicate during incidents without leaving the chat platform.
incident.io
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All fees are non-cancellable and non-refundable except as required by law.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
We provide multiple resources for customers to get help and support with our product. Users can browse our help centre (help.incident.io), join our community (incident.io/community), or get in touch via email (support@incident.io ).
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Incident Declaration and Severity Management
Ability to declare and coordinate incidents with clear severity levels, ownership assignment, and contextual information from initiation.
Role-Based Response Coordination
Support for assigning specific roles to responders with defined responsibilities for leading, investigating, and escalating during incident response.
Real-Time Incident Timeline Capture
Automatic capture and maintenance of incident timelines documenting decisions and actions as they occur, with audit-ready records.
Multi-Platform Integration
Integration with third-party tools including Slack, Microsoft Teams, Jira, Linear, PagerDuty, Datadog, and cloud infrastructure providers.
On-Call Scheduling and Status Page Management
Built-in on-call scheduling capabilities with connected status pages that provide structured updates to stakeholders based on incident activity.
Incident Management
Unified platform for automating and managing incident response processes with integrated workflows
On-Call Alerting
Automated on-call escalation and alert routing capabilities for incident response
Service Level Objective Tracking
SLO and error budget tracking functionality for monitoring service reliability metrics
SRE Workflow Automation
Site Reliability Engineering workflows integrated within a single platform for continuous improvement
Incident Learning and Analysis
Continuous learning from past incidents to refine service expectations and improve response processes
Incident Channel Automation
Automated creation of dedicated incident channels, Zoom rooms, and Jira tickets during incident declaration
Workflow Customization
Workflow builder enabling customization of incident response processes including conditional logic for severity-based actions and team notifications
Multi-Platform Integrations
40+ integrations with incident management tools including PagerDuty, Opsgenie, Jira, GitHub, Datadog, Zendesk, Terraform, and custom API support
On-Call Management
On-call paging capabilities via PagerDuty and Opsgenie with role assignment and responder coordination
Incident Metrics and Analytics
Tracking and visualization of incident metrics including Mean Time To Resolution (MTTR) and incident cause analysis with automated postmortem timeline generation
Standard contract
No
No
Customer reviews
reviewer2888304
Automation has saved incident creation time and supports fast AI-driven postmortem reports
Reviewed on Aug 16, 2026
Review provided by PeerSpot
What is our primary use case?
My main use case for incident.io is for incident creation, its postmortem, and the on-call feature of incident.io.
What is most valuable?
The best feature that incident.io offers is postmortem creation automatically using the AI which reads the data from the Slack channel.
The AI-driven postmortem creation helps my team because it saves time.
incident.io has positively impacted my organization as it helps to save time for incident creation, allowing people to create incidents via the Slack channel, and multiple teams have access to create incidents for P3 and P4 issues.
Since using incident.io, my team has saved at least 15 minutes, specifically 10 to 15 minutes.
What needs improvement?
incident.io can be improved by having more features in the AI of incident.io.
The AI feature that would be most helpful would involve more capability in finding the root cause of an issue based on the existing incident reports.
For how long have I used the solution?
I have been using incident.io for one year.
What do I think about the stability of the solution?
incident.io is stable.
What do I think about the scalability of the solution?
The scalability of incident.io is scalable, and we have multiple incident data stored in incident.io.
How are customer service and support?
The customer support is good.
Which solution did I use previously and why did I switch?
We previously used PagerDuty, but incident.io's on-call feature is much cheaper than PagerDuty.
What was our ROI?
I have seen a return on investment with incident.io, as time-wise, you can save at least 10 minutes for creating an incident.
Which other solutions did I evaluate?
Only incident.io was evaluated before we chose it.
What other advice do I have?
My advice to others looking into using incident.io is to create incidents via the Slack channel and use the postmortem feature of incident.io where it automatically writes the report of the incident. I would rate this product 9 out of 10.
Anonymous
Flexible, User-Friendly Solution for SRE Challenges
Reviewed on Aug 04, 2026
Review provided by G2
What do you like best about the product?
I like the flexibility and ease of use of incident.io. The alerting and AI on-call completion features are particularly valuable to me.
What do you dislike about the product?
Not alot to dislike on my end
What problems is the product solving and how is that benefiting you?
I use incident.io for SRE related issues. I like the flexibility and ease of use. The alerting and AI oncall completion features are valuable.
Marketing and Advertising
Highly Configurable Platform with Strong Slack/Teams Integration and AI
Reviewed on Aug 04, 2026
Review provided by G2
What do you like best about the product?
The services that form the core of the platform are highly configurable, which lets you set things up in a very specific way. It performs well with Teams integration, and especially with Slack. That said, the menu navigation can be a bit tricky at times, with certain settings tucked away in places you wouldn’t expect.
The site itself performs quickly, occasionally you are waiting for a few seconds if there's a lot to load - but this isn't often.
In contrast, the incident and alert pages themselves are laid out very sensibly, so everything is easy to find and feels intuitive. The support we received during onboarding was excellent as well; whenever issues came up, they were identified quickly and resolved ASAP, usually within 24 hours.
The AI features are also very useful. The scribe provides notes from calls, and the AI then pulls from those notes, along with Teams/Slack chats, to put together post-mortems for you. Like the rest of the platform, it’s extremely configurable—right down to the prompts the AI uses for specific tasks, and even the individual sections of the report.
The site itself performs quickly, occasionally you are waiting for a few seconds if there's a lot to load - but this isn't often.
In contrast, the incident and alert pages themselves are laid out very sensibly, so everything is easy to find and feels intuitive. The support we received during onboarding was excellent as well; whenever issues came up, they were identified quickly and resolved ASAP, usually within 24 hours.
The AI features are also very useful. The scribe provides notes from calls, and the AI then pulls from those notes, along with Teams/Slack chats, to put together post-mortems for you. Like the rest of the platform, it’s extremely configurable—right down to the prompts the AI uses for specific tasks, and even the individual sections of the report.
What do you dislike about the product?
While the services are highly configurable, that flexibility also makes initial setup more complicated. It isn’t always clear how services should be configured to work effectively across the system—for example, how they should appear and behave on status pages. A tutorial, or clearer in-platform guidance on what’s required, would be very helpful.
The status pages themselves also feel a bit too rigid. The layout isn’t really changeable beyond switching between dark and light mode. Even then, it’s just a manual toggle: there’s no option to respect the user’s OS setting, or to let each user choose their own preference. That leaves you having to pick between forcing people who struggle with light pages to use them, or doing the opposite.
Finally, status pages only support automation for the single-page variant. There’s currently no automation available for the sub-page variant (for example, for regions), although this is under review and may change in the future.
The status pages themselves also feel a bit too rigid. The layout isn’t really changeable beyond switching between dark and light mode. Even then, it’s just a manual toggle: there’s no option to respect the user’s OS setting, or to let each user choose their own preference. That leaves you having to pick between forcing people who struggle with light pages to use them, or doing the opposite.
Finally, status pages only support automation for the single-page variant. There’s currently no automation available for the sub-page variant (for example, for regions), although this is under review and may change in the future.
What problems is the product solving and how is that benefiting you?
They’ve streamlined what used to be a very manual workflow for us. We previously had to raise incidents by hand and keep track of everything ourselves, logging the investigation as we went. Now we can rely on incident.io’s scribe and integrations to capture those notes for us, which lets us pre-generate incident reports and status updates. As a result, we can focus much more on actually resolving the issue and spend far less time on the related admin work.
Jérémy C.
Seamless Slack Integration enhances Incident Management
Reviewed on Aug 04, 2026
Review provided by G2
What do you like best about the product?
I love that incident.io is fully integrated with Slack, which feels like having a peer that guides you during incidents. It removes all friction and lets engineers focus on the incident while the integration handles updating the status page and taking notes for post mortems. I appreciate how it is much more integrated, simpler, and aligned with our modern workflow, being fully within Slack. The basic setup was trivial and the available Terraform module and documentation are nice. I would definitely recommend it as this tool is amazing.
What do you dislike about the product?
A lot of features are included, some of which we don't use, and it would be great to have the ability to disable them from the Slack integration. This could help avoid overwhelming young engineers. For example, we only have one role for incidents since we are a small company with just four people.
What problems is the product solving and how is that benefiting you?
I use incident.io for incident management, integrating fully with Slack. It removes friction, allowing engineers to focus on incidents and handle on-call tasks, paging, and status updates efficiently. It's simpler and more aligned to our workflow compared to PagerDuty.
Gualter A.
Streamlined Incident Management with Stellar Support
Reviewed on Jul 30, 2026
Review provided by G2
What do you like best about the product?
I use incident.io to manage our incidents at n8n, including customer-facing events, cloud infrastructure, or general Sev 1 tickets. I really like that it makes all teams work under the same structured process with a clear intake incident process. The support is great, very responsive through Slack. The UI and web app are well polished, and their AI features show promising returns.
What do you dislike about the product?
Nothing to highlight here to be honest
What problems is the product solving and how is that benefiting you?
I use incident.io to have all teams follow a structured process for managing incidents, ensuring a clear intake process with AI assisted handling and post-mortem generation.