Sold by: incident.io
AWS Free Tier
Incident management for modern engineering teams, bringing on-call scheduling, incident response, and status pages into one platform. Trusted by 1500+ teams, including Netflix, Etsy, Intercom, and Skyscanner.
4.8
Overview
incident.io is an all-in-one incident management platform built for modern engineering teams. It brings on-call scheduling, incident response, communications, and follow-up work into a single system of record, helping teams run incidents clearly, consistently, and with less manual coordination.
With incident.io, teams can:
- Declare and coordinate incidents quickly with clear severity, ownership, and context from the start
- Assign roles and run response with less chaos, so responders know who is leading, investigating, and escalating
- Keep stakeholders aligned with structured updates and status pages connected directly to incident activity
- Automatically capture a real-time incident timeline as decisions and actions happen
- Track follow-ups and learn from incidents over time with reporting and trends
incident.io integrates with the tools engineering teams already rely on, including Slack, Microsoft Teams, Jira, PagerDuty, Datadog, and cloud infrastructure providers. It is designed to support both fast-moving incidents and large-scale outages, while scaling across teams and organizations.
Whether you're responding to day-to-day incidents or managing critical outages, incident.io provides a consistent system of record for incident response - from alert to resolution and beyond.
Highlights
- Centralize incident response, on-call, communications, and follow-up work in one platform so incidents run consistently every time.
- Coordinate responders in Slack or Microsoft Teams with clear roles, ownership, and structured updates that keep stakeholders aligned.
- Integrate with the tools you already run on AWS like Jira, Linear and Datadog, while keeping a complete audit-ready incident timeline.
Details
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Delivery method
Deployed on AWS
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Buyer guide
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
This product is available free of charge. Free subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimensions summary
This listing offers one pricing option: the Basic Plan. You pay per user each month. Pricing scales with the number of users you add, so your cost grows as your team grows. There are no separate tiers or add-ons to choose from on the Marketplace. The Basic Plan gives you incident management tools your team runs directly in your messaging workspace.
Top-of-mind questions for buyers
You pay for each person who uses the Basic Plan in your messaging workspace. Every active user account counts as one unit. As you add or remove people from your team, the number of billed users adjusts to match.
The Basic Plan bills per user each month, so your total moves with your headcount. Adding users raises your monthly charge; removing them lowers it. There are no tiers to cross, so the per-user rate stays the same regardless of team size.
The Basic Plan includes incident response run directly in your messaging workspace. You get single-team on-call, a status page, and essential incident automation. These tools help your team declare, coordinate, and communicate during incidents without leaving the chat platform.
incident.io
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Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
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Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
We provide multiple resources for customers to get help and support with our product. Users can browse our help centre (help.incident.io), join our community (incident.io/community), or get in touch via email (support@incident.io ).
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By incident.io
By Squadcast Inc.
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Incident Declaration and Severity Management
Ability to declare and coordinate incidents with clear severity levels, ownership assignment, and contextual information from initiation.
Role-Based Response Coordination
Support for assigning specific roles to responders with defined responsibilities for leading, investigating, and escalating during incident response.
Real-Time Incident Timeline Capture
Automatic capture and maintenance of incident timelines documenting decisions and actions as they occur, with audit-ready records.
Multi-Platform Integration
Integration with third-party tools including Slack, Microsoft Teams, Jira, Linear, PagerDuty, Datadog, and cloud infrastructure providers.
On-Call Scheduling and Status Page Management
Built-in on-call scheduling capabilities with connected status pages that provide structured updates to stakeholders based on incident activity.
Incident Management
Unified platform for automating and managing incident response processes with integrated workflows
On-Call Alerting
Automated on-call escalation and alert routing capabilities for incident response
Service Level Objective Tracking
SLO and error budget tracking functionality for monitoring service reliability metrics
SRE Workflow Automation
Site Reliability Engineering workflows integrated within a single platform for continuous improvement
Incident Learning and Analytics
Continuous learning from past incidents to refine service expectations and improve response processes
AI-Powered Root Cause Analysis
Automated root cause analysis with pattern identification and repeat incident detection capabilities
Multi-Platform Integration
100+ integrations including PagerDuty, Opsgenie, Jira, GitHub, Datadog, Zendesk, Slack, Microsoft Teams, Confluence, Zoom, Backstage, plus Terraform provider, API, CLI, and webhooks
Workflow Automation and Customization
Customizable workflow builder for automating incident channel creation, on-call paging, stakeholder communications, and postmortem generation with role assignment and task management
Enterprise Security and Compliance
SOC2, GDPR, CCPA, and BAA compliance with SSO (SAML and SCIM), role-based access control, audit logs, native secrets management, and custom data retention policies
Flexible AI Model Support
Support for multiple AI providers including OpenAI, Anthropic, Google Gemini, Azure OpenAI, and Mistral AI with bring-your-own-key capability
Standard contract
No
No
No
Customer reviews
Computer Software
Sleek UI/UX and Fantastic Slack Integration
Reviewed on Oct 29, 2026
Review provided by G2
What do you like best about the product?
slack integration is great, UI/UX pretty sleek, slack commands also fantastic
What do you dislike about the product?
slack outage notifications really suffer in comparison to atlassian's product
What problems is the product solving and how is that benefiting you?
streamlined / centralised incident process
Tufva L.
Clean, Easy Setup and Use with a Great Support Team
Reviewed on Oct 28, 2026
Review provided by G2
What do you like best about the product?
clean system, easy to set up and use. GOOD support team
What do you dislike about the product?
there are more features than I have had time to explore
What problems is the product solving and how is that benefiting you?
directing
Kanchana G.
Easy Integration and a Reliable Tool
Reviewed on Oct 27, 2026
Review provided by G2
What do you like best about the product?
Ease of integration. Useful tool for reliability.
What do you dislike about the product?
NA. Would love to see more features dealing with unstructured data
What problems is the product solving and how is that benefiting you?
Agentic interface handling incident management
Scott N.
Intuitive, Integrated Incident Management with Exceptional Support and Rapid Updates
Reviewed on Oct 26, 2026
Review provided by G2
What do you like best about the product?
incident.io is an integrated platform that provides all the tools necessary to run an incident program within the modern company. The UI/UX are extremely intuitive and take little or no upfront training to make immediate use of the product. Integrations are plentiful and cover the wide variety of expected tools. The support, onboarding, and ongoing development velocity are highlights. Our questions are answered transparently and honestly within hours/days, not weeks. It is surprising and refreshing how often the weekly changelogs include previous asks and even great things we didn't ask for yet. The basic agent that comes with the Response platform is helpful and cuts down on time needed for basic docs/help interactions or other supporting functions.
What do you dislike about the product?
There hasn't been one thing I can call out. They are responsive and have addressed any concerns or issues that have come up.
What problems is the product solving and how is that benefiting you?
We need a flexible and reliable set of incident tooling to allow us to move quickly. That flexibility allows us to customize the tooling for our business and drive a consistent incident response program that evolves as we learn and grow our business. We had struggled with minimal features with our previous tooling and vendors - and incident.io has provided a great set of tools that work seamlessly together. We make use of the Response, Oncall, Status Site, and Catalog products and they allow us to move quickly when incidents happen.
Gambling & Casinos
Excellent Incident Timeline Preview and Effortless Post-Mortems
Reviewed on Oct 20, 2026
Review provided by G2
What do you like best about the product?
Full preview of incident timeline and easily generated post-mortem and follow-up tasks
What do you dislike about the product?
Limited actions on which workflows can be triggered
What problems is the product solving and how is that benefiting you?
Making sure teams are responsible for their products and are responding to issues