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Simple, fast, customizable
What do you like best about the product?
Slack integration and guided process is so great and customizable, so easy to onborad new responders.
What do you dislike about the product?
Some good features requireement the top tier plan
What problems is the product solving and how is that benefiting you?
Guided workflow during incident management and post-incident really helps onbording anyone in this really rapidly, very customizable. Helps focus on solving incidents without forgeting/missing important side-tasks or information gathering.
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Fantastic Product
What do you like best about the product?
Too many to list - it's a one stop shop for incident management (not just on call rotations like many competitors. Built in and custom automations, great slack integration, automated post mortem generation, jira ticket creation, followup and actions creation, post incident workflows. It takes all the pain out of incident management and lets you focus on working the incident itself.
What do you dislike about the product?
I can't think of anything that's worth mentioning.
What problems is the product solving and how is that benefiting you?
incident management and on call
Flexible solution for handling incidents across teams
What do you like best about the product?
Incident.io is incredibly flexible and integrates smoothly with the tools we rely on. It makes it easy to collaborate at key moments, which helps us maintain SLAs and fix things quickly. Workflows, notifications, and forms are highly customizable, making incident.io a key tool across different areas of our business.
What do you dislike about the product?
I don't dislike anything, Incident.io covers the bases I need and is easy to set up and work with.
What problems is the product solving and how is that benefiting you?
Alerting on call teams of an incident, facillitating cross functional communcation, and tracking progress through resolution.
Makes Incident Management a breeze
What do you like best about the product?
Huge fan of the usability of the Slack commands and how it's helped us improve our incident management workflows. The AI features really reduce the friction of incident management. Also the Customer support has been fantastic. It's easy to set up, and easy to integrate with our existing tooling/platform. Wish my company had more incidents so I could play with the features more. Also love the built-in Statuspages
What do you dislike about the product?
There have been a few UI bugs, but the support team has been prompt to respond to feedback and help us resolve or work around them.
What problems is the product solving and how is that benefiting you?
Solves the problem of how to make incidents easy to report, how to coordinate the resolution of incidents, and how to handle communication of the incident with internal and external stakeholders
Intuitive, fast and embedded where people are anyway (Slack)
What do you like best about the product?
To me incident.io strikes just the right balance between not getting in the way while still providing structure, process and data gathering to incident management.
I deal with incidents both as lead, supporter or just observer multiple times a week and during incidents things need to go fast and I like that I can launch and manage incidents right from Slack via shortcuts without having to keep some other tab open and switching back and forth.
It's great that numbers like the frequency of incidents and MTTX metrics are available out of the both and visualised in nice-looking dashboards.
I deal with incidents both as lead, supporter or just observer multiple times a week and during incidents things need to go fast and I like that I can launch and manage incidents right from Slack via shortcuts without having to keep some other tab open and switching back and forth.
It's great that numbers like the frequency of incidents and MTTX metrics are available out of the both and visualised in nice-looking dashboards.
What do you dislike about the product?
No complaints about the core use-case. Creating overrides for escalation scheuldes could be easier (just by drag and drop on the timeline or by making the text input a little smarter - it doesn't seem to be able to identify people just by their first name.)
What problems is the product solving and how is that benefiting you?
Providing structure while not getting in the way during time-sensitive incidents.
Elegant, innovative and adaptive - what a gem of a product (and company)
What do you like best about the product?
The intuitive design, overall ease of use and stellar customer relationship experience has made me an avid fan of this product (and company)
While most companies these days are boasting about their use of AI, incident.io to me stands out about how deliberately they use AI. The suggested follow up actions and suggested incident summaries based on the context gathered in the incident channel are spot on most of the times and the way these are surfaced to the user to either accept, modify or decline is absolutely seamless.
As mentioned by many others, the customer experience has been beyond anything I've seen in enterprise software. Issues are incredibly easy to raise and are responded to and sometimes even fixed within hours. Even feedback on existing features or suggestions for new ones are acknowledged, discussed, catalogued and also diligently followed up on once a suggestion has been released.
While most companies these days are boasting about their use of AI, incident.io to me stands out about how deliberately they use AI. The suggested follow up actions and suggested incident summaries based on the context gathered in the incident channel are spot on most of the times and the way these are surfaced to the user to either accept, modify or decline is absolutely seamless.
As mentioned by many others, the customer experience has been beyond anything I've seen in enterprise software. Issues are incredibly easy to raise and are responded to and sometimes even fixed within hours. Even feedback on existing features or suggestions for new ones are acknowledged, discussed, catalogued and also diligently followed up on once a suggestion has been released.
What do you dislike about the product?
As much as the team is very open and responsive to questions or ideas about the product roadmap, a more structured overview on what features to expect when would be nice (bonus points if customers would even get a chance to vote on roadmap priorities)
The setup/configuration of escalation paths can be a bit confusing (e.g. the differences between working hours of a paths vs. notification urgency vs. schedule)
The UI of the web dashboard changes quite frequently - some (more) tool tips on first visit would be nice to explain what has changed
I'd like some more configuration options for some features - e.g. I'd love to opt out of using the "Pause an incident" feature and would like to choose to only post a final call summary but not continously post call updates
Maintentance announcements on internal status pages - pretty please?
The setup/configuration of escalation paths can be a bit confusing (e.g. the differences between working hours of a paths vs. notification urgency vs. schedule)
The UI of the web dashboard changes quite frequently - some (more) tool tips on first visit would be nice to explain what has changed
I'd like some more configuration options for some features - e.g. I'd love to opt out of using the "Pause an incident" feature and would like to choose to only post a final call summary but not continously post call updates
Maintentance announcements on internal status pages - pretty please?
What problems is the product solving and how is that benefiting you?
It removes most of the overhead that is holding people back to create "proper" incidents, which lowers the barrier and in turn increases visibility on the true amount and types of incidents that do occur but were previously not captured anywhere.
Amazing tool for all things incident management
What do you like best about the product?
ease of configuration and implementation
What do you dislike about the product?
AI features are only availble in English
What problems is the product solving and how is that benefiting you?
Taking the pain away from managing incidents, from detection to resolution. The tool is opinionated enough to help us improve our incident management practices at the same time.
Great Product, Fantastic Service
What do you like best about the product?
Incident.io is a great product that allowed us to easily port our existing manual processes into the tool with very little training or configuration, and has allowed us to iteratively improve the ways we use the tool as our process matures. It's so flexible that we are now starting to use it for other use-cases besides just incidents.
The team at incident.io is incredibly responsive. Every time I have a question, I can just throw it in our shared slack channel and someone from their team responds very quickly. I've seen bugs fixed in a couple of hours, and feature requests implemented in days, and if the issue is user error, they're always very nice about it!
I'm excited to start using their OnCall product in 2025.
The team at incident.io is incredibly responsive. Every time I have a question, I can just throw it in our shared slack channel and someone from their team responds very quickly. I've seen bugs fixed in a couple of hours, and feature requests implemented in days, and if the issue is user error, they're always very nice about it!
I'm excited to start using their OnCall product in 2025.
What do you dislike about the product?
I honestly have no real complaints about the tool. The integration with ClickUp is a little clunky, but I believe that's more down to ClickUp than an issue with Incident.io.
What problems is the product solving and how is that benefiting you?
Incident.io has taken a very manual, time-consuming, and error-prone process and made it easy for the team to keep up with.
Fantastic and versatile product that makes managing incidents a breeze!
What do you like best about the product?
The velocity of development and integrations is second to none. Having the ability to manage an incident through raising - triage - resolution - post-mortem all from Slack is wonderful. Anyone in our business is able to interact and contribute to incidents frictionless-ly, which allows for better feedback loop on issues and fixes.
What do you dislike about the product?
I cannot think of single dislike, the people at incident.io are wonderful and from the top down we see engagement in our shared slack channel regularly. Always easy to raise a bug / issue and great SLAs for getting back to us.
What problems is the product solving and how is that benefiting you?
- Cadence of incident management
- Ease of collaboration across the business for feedback loops and incident creation
- Integrations with key third-party providers and an open product request away from bidding on another to be introduced
- 360 incident management in Slack fostering
- Ease of collaboration across the business for feedback loops and incident creation
- Integrations with key third-party providers and an open product request away from bidding on another to be introduced
- 360 incident management in Slack fostering
Great tool and support
What do you like best about the product?
Incidentio has always been very responsive to our requests, open to feedback and quick reaction. It didn't happen only once when we reported some type of issue in the process to Incident.io support and in matter of hours the fix was released. That shows their commitment, which is very much appreciated.
What do you dislike about the product?
A few little inconsitencies in the documentation and examples, which were promptly fixed once reported.
What problems is the product solving and how is that benefiting you?
Incident Management in overall from receiving the Alert until paging the Oncall, it allows us to have all the features into one place
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