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incident.io
Incident management for modern engineering teams, bringing on-call scheduling, incident response, and status pages into one platform. Trusted by 1500+ teams, including Netflix, Etsy, Intercom, and Skyscanner.
Reviews (237)
reviewer2888304
Automation has saved incident creation time and supports fast AI-driven postmortem reports
Reviewed on Aug 16, 2026
Review provided by PeerSpot
What is our primary use case?
My main use case for incident.io is for incident creation, its postmortem, and the on-call feature of incident.io.
What is most valuable?
The best feature that incident.io offers is postmortem creation automatically using the AI which reads the data from the Slack channel.
The AI-driven postmortem creation helps my team because it saves time.
incident.io has positively impacted my organization as it helps to save time for incident creation, allowing people to create incidents via the Slack channel, and multiple teams have access to create incidents for P3 and P4 issues.
Since using incident.io, my team has saved at least 15 minutes, specifically 10 to 15 minutes.
What needs improvement?
incident.io can be improved by having more features in the AI of incident.io.
The AI feature that would be most helpful would involve more capability in finding the root cause of an issue based on the existing incident reports.
For how long have I used the solution?
I have been using incident.io for one year.
What do I think about the stability of the solution?
incident.io is stable.
What do I think about the scalability of the solution?
The scalability of incident.io is scalable, and we have multiple incident data stored in incident.io.
How are customer service and support?
The customer support is good.
Which solution did I use previously and why did I switch?
We previously used PagerDuty, but incident.io's on-call feature is much cheaper than PagerDuty.
What was our ROI?
I have seen a return on investment with incident.io, as time-wise, you can save at least 10 minutes for creating an incident.
Which other solutions did I evaluate?
Only incident.io was evaluated before we chose it.
What other advice do I have?
My advice to others looking into using incident.io is to create incidents via the Slack channel and use the postmortem feature of incident.io where it automatically writes the report of the incident. I would rate this product 9 out of 10.
Anonymous
Flexible, User-Friendly Solution for SRE Challenges
Reviewed on Aug 04, 2026
Review provided by G2
What do you like best about the product?
I like the flexibility and ease of use of incident.io. The alerting and AI on-call completion features are particularly valuable to me.
What do you dislike about the product?
Not alot to dislike on my end
What problems is the product solving and how is that benefiting you?
I use incident.io for SRE related issues. I like the flexibility and ease of use. The alerting and AI oncall completion features are valuable.
Marketing and Advertising
Highly Configurable Platform with Strong Slack/Teams Integration and AI
Reviewed on Aug 04, 2026
Review provided by G2
What do you like best about the product?
The services that form the core of the platform are highly configurable, which lets you set things up in a very specific way. It performs well with Teams integration, and especially with Slack. That said, the menu navigation can be a bit tricky at times, with certain settings tucked away in places you wouldn’t expect.
The site itself performs quickly, occasionally you are waiting for a few seconds if there's a lot to load - but this isn't often.
In contrast, the incident and alert pages themselves are laid out very sensibly, so everything is easy to find and feels intuitive. The support we received during onboarding was excellent as well; whenever issues came up, they were identified quickly and resolved ASAP, usually within 24 hours.
The AI features are also very useful. The scribe provides notes from calls, and the AI then pulls from those notes, along with Teams/Slack chats, to put together post-mortems for you. Like the rest of the platform, it’s extremely configurable—right down to the prompts the AI uses for specific tasks, and even the individual sections of the report.
The site itself performs quickly, occasionally you are waiting for a few seconds if there's a lot to load - but this isn't often.
In contrast, the incident and alert pages themselves are laid out very sensibly, so everything is easy to find and feels intuitive. The support we received during onboarding was excellent as well; whenever issues came up, they were identified quickly and resolved ASAP, usually within 24 hours.
The AI features are also very useful. The scribe provides notes from calls, and the AI then pulls from those notes, along with Teams/Slack chats, to put together post-mortems for you. Like the rest of the platform, it’s extremely configurable—right down to the prompts the AI uses for specific tasks, and even the individual sections of the report.
What do you dislike about the product?
While the services are highly configurable, that flexibility also makes initial setup more complicated. It isn’t always clear how services should be configured to work effectively across the system—for example, how they should appear and behave on status pages. A tutorial, or clearer in-platform guidance on what’s required, would be very helpful.
The status pages themselves also feel a bit too rigid. The layout isn’t really changeable beyond switching between dark and light mode. Even then, it’s just a manual toggle: there’s no option to respect the user’s OS setting, or to let each user choose their own preference. That leaves you having to pick between forcing people who struggle with light pages to use them, or doing the opposite.
Finally, status pages only support automation for the single-page variant. There’s currently no automation available for the sub-page variant (for example, for regions), although this is under review and may change in the future.
The status pages themselves also feel a bit too rigid. The layout isn’t really changeable beyond switching between dark and light mode. Even then, it’s just a manual toggle: there’s no option to respect the user’s OS setting, or to let each user choose their own preference. That leaves you having to pick between forcing people who struggle with light pages to use them, or doing the opposite.
Finally, status pages only support automation for the single-page variant. There’s currently no automation available for the sub-page variant (for example, for regions), although this is under review and may change in the future.
What problems is the product solving and how is that benefiting you?
They’ve streamlined what used to be a very manual workflow for us. We previously had to raise incidents by hand and keep track of everything ourselves, logging the investigation as we went. Now we can rely on incident.io’s scribe and integrations to capture those notes for us, which lets us pre-generate incident reports and status updates. As a result, we can focus much more on actually resolving the issue and spend far less time on the related admin work.
Jérémy C.
Seamless Slack Integration enhances Incident Management
Reviewed on Aug 04, 2026
Review provided by G2
What do you like best about the product?
I love that incident.io is fully integrated with Slack, which feels like having a peer that guides you during incidents. It removes all friction and lets engineers focus on the incident while the integration handles updating the status page and taking notes for post mortems. I appreciate how it is much more integrated, simpler, and aligned with our modern workflow, being fully within Slack. The basic setup was trivial and the available Terraform module and documentation are nice. I would definitely recommend it as this tool is amazing.
What do you dislike about the product?
A lot of features are included, some of which we don't use, and it would be great to have the ability to disable them from the Slack integration. This could help avoid overwhelming young engineers. For example, we only have one role for incidents since we are a small company with just four people.
What problems is the product solving and how is that benefiting you?
I use incident.io for incident management, integrating fully with Slack. It removes friction, allowing engineers to focus on incidents and handle on-call tasks, paging, and status updates efficiently. It's simpler and more aligned to our workflow compared to PagerDuty.
Gualter A.
Streamlined Incident Management with Stellar Support
Reviewed on Jul 30, 2026
Review provided by G2
What do you like best about the product?
I use incident.io to manage our incidents at n8n, including customer-facing events, cloud infrastructure, or general Sev 1 tickets. I really like that it makes all teams work under the same structured process with a clear intake incident process. The support is great, very responsive through Slack. The UI and web app are well polished, and their AI features show promising returns.
What do you dislike about the product?
Nothing to highlight here to be honest
What problems is the product solving and how is that benefiting you?
I use incident.io to have all teams follow a structured process for managing incidents, ensuring a clear intake process with AI assisted handling and post-mortem generation.
Guilherme R.
Phenomenal Support, Powerful AI Features, and Tons of Integrations
Reviewed on Jul 29, 2026
Review provided by G2
What do you like best about the product?
We really value the number of available integrations (e.g., Calendar Feeds, Confluence, Jira, Emails, Incoming Calls, Prometheus, Cronitor, Vanta, and Zendesk). Our team also appreciated the AI features, such as postmortem generation, incident interactions that help manage the full lifecycle, and the integration with the Scribe agent. Lastly, the support we received throughout pre-sales, onboarding, and post-go-live has been phenomenal.
What do you dislike about the product?
The Insights dashboard still feels pretty limited, with only a handful of options for building a custom dashboard. License management also isn’t very straightforward, since there’s no way to get notified when a new Response seat is assigned or when someone is offboarded from Okta and loses their on-call seat.
What problems is the product solving and how is that benefiting you?
We now have a single, unified platform to manage our incidents end-to-end. Incident.io is fully integrated with Slack, allowing our teams to handle the entire incident lifecycle directly in Slack. Previously, we had to juggle three different applications to do the same work.
Hei Jing T.
Intuitive UI and Native Integrations Make Onboarding a Breeze
Reviewed on Jul 29, 2026
Review provided by G2
What do you like best about the product?
The UI is easy to use and very intuitive, which makes the onboarding process simple. There are also lots of native integrations available right out of the box.
What do you dislike about the product?
Workflow configuration feels quite limited right now. I’d like to see more customizable features added, such as the ability to build a string using variables.
What problems is the product solving and how is that benefiting you?
It’s much easier to know who to reach out to and who to escalate to when there’s an issue, so I no longer have to maintain a huge spreadsheet of contacts. The AI features used in meetings also help speed up the documentation process, both during the incident and afterward.
Henrique P.
Easy Integration, Smooth Daily Use, and Great Support
Reviewed on Jul 28, 2026
Review provided by G2
What do you like best about the product?
Easy integration with current tools, good support during the project phase and after, easy daily operation on the UI and with slack integration.
What do you dislike about the product?
The reporting tool (Insights) that is provided doesn't offer much customization.
What problems is the product solving and how is that benefiting you?
A centralized way to handle with incidents and tracking the post-incident actions. The capacity to keep anyone informed about what is happening related to incidents across the company. Just few months after the implementation of the tool we saw a huge improvement of our Incident Management process.
Jade L.
Intuitive and customer-centric product
Reviewed on Jul 28, 2026
Review provided by G2
What do you like best about the product?
The product is very intuitive and easy to use. Their support team is always helpful and when we need some new feature they are eager to understand our needs and at some point we know it'll be delivered.
The AI is very helpful for handling incidents on a daily basis and the performance is usually great. Something that never tires to amaze me is how their engineering team is aware of when we have problems before we even contact them (we receive notifications from them saying they have noticed we have had problems and they're on the fix beforehand).
The pricing is fair although the new AI features will probably be more pricy than we'd want.
For integrations I think the team has a lot of improvements to make, specially with SalesForce where the integration is right now basic and doesn't allow us to bring that many customizations.
The AI is very helpful for handling incidents on a daily basis and the performance is usually great. Something that never tires to amaze me is how their engineering team is aware of when we have problems before we even contact them (we receive notifications from them saying they have noticed we have had problems and they're on the fix beforehand).
The pricing is fair although the new AI features will probably be more pricy than we'd want.
For integrations I think the team has a lot of improvements to make, specially with SalesForce where the integration is right now basic and doesn't allow us to bring that many customizations.
What do you dislike about the product?
The product wasn't created thinking in organizations that require regional customizations. Also, the dependency on some external services (for Insights and escalation voice calls for example) are a downside. I trust IncidentIO, and not their partners.
What problems is the product solving and how is that benefiting you?
IncidentIO helps us provide a clear incident response process in our company.
Computer Software
Fun, Easy-to-Use Tool with a Streamlined Slack Workflow and Helpful AI Agent
Reviewed on Jul 27, 2026
Review provided by G2
What do you like best about the product?
Easy to use, with a strong post-incident process and sensible defaults. The Slack integration provides a streamlined, intuitive workflow. The catalog also makes it easy to automate flows, and the AI agent helps me get what I need done without having to hunt for the right command.
It’s genuinely fun to use.
It’s genuinely fun to use.
What do you dislike about the product?
Nothing major comes to mind. The pricing was a bit high, but it was worth every penny. Our sales rep was very flexible and worked with us to reach the price point we were targeting.
What problems is the product solving and how is that benefiting you?
Our incident management process used to be a mess, with a mix of ticket automations, a sub-par on-call solution, and far too many manual steps. incident.io is helping us move toward a more efficient, streamlined, and automated incident response.
On top of that, the clear post-incident process helps us learn from what happened and be more reliable going forward.
On top of that, the clear post-incident process helps us learn from what happened and be more reliable going forward.