incident.io

What do you like best about the product?

I like that it's built around slack and very flexible for modern workflows and processes.

What do you dislike about the product?

The platform can be a little complex in the beginning and there is a learning curve, but it's more of a testament to how many feature sets there are available so it's a positive thing imo!

What problems is the product solving and how is that benefiting you?

On call rotations and escalations in our company

What do you like best about the product?

I really appreciate the depth of customization available, and the fact that most of it can be managed through Infrastructure as Code.

The incident experience on Slack is also top-tier.

What do you dislike about the product?

Setup can feel overwhelming at first, mainly because there are so many settings and customization options available.

What problems is the product solving and how is that benefiting you?

incident.io automates a fair chunk of our incident response workflow. It takes care of some of the usually tedious parts, like managing rotas, merging multiple alerts into a single incident, and generating reports so we can track our incident rate and how effective our responses are.

What do you like best about the product?

The UI is polished and is clear. The @incident Slack bot helps a lot in incidents by taking vague direction and understanding what I need. Scribe for incident calls helps keep teams in sync. The AI generated incident summaries and updates saves a lot of time. Yes, it is the best in the industry.

What do you dislike about the product?

Sometimes the Scribe misunderstands things, AI written incident summaries occasionally gets things wrong. The Insights functionality is very limited, you have to use their prebuilt modules, there is no way to build custom queries or graphs.

What problems is the product solving and how is that benefiting you?

The primary problem it solves is tracking and managing incidents in a seamless and easy way. It also aids in incident summary generation, transcribing calls and providing reporting.

What do you like best about the product?

The configurability and AI "Scribe" bot that helps document an incident as its happening have been massive time savers for our team, especially in stressful time-sensitive situations. The deep integration with Slack is also useful for our organization as its fast to alert engineers, as well as the wider business to any incident, and its current status.

There have been no performance issues, and the UI is easy to use and understand.

We received a very hands-on onboarding experience, with our representative from incident running multiple simulations for us and tailoring our demos to our specific use case. We found a pricing tier that worked for us, and may consider expanding it wider in our organization in the future.

What do you dislike about the product?

The range of options for configuring the account and setting up routing rules can feel overwhelming at first. A few settings are also difficult to fine-tune for our use case until we’ve worked through a couple of real incidents and seen how everything behaves in practice.

What problems is the product solving and how is that benefiting you?

Replacing multiple tools (PagerDuty/Datadog Incident management) with one tool for both on-call, incident response, status pages, and post-mortems.

Having the single place to go has been great at improving our incident response time, and keeping good records so we continue improving our processes.

What do you like best about the product?

I like incident.io for solving our incident management flows effectively. The team is amazing and easy to deal with. I appreciate the good pricing and how the product solves our issues while evolving with the world. The solution is pretty solid, and the initial setup was super easy and self-serviced.

What do you dislike about the product?

It's being working well so far, I have no concerns

What problems is the product solving and how is that benefiting you?

I use incident.io for managing incidents, monitoring, postmortem, and escalation for teams. It solves our incident management flows.

What do you like best about the product?

I find that incident.io is incredibly helpful for organizing our incident management and review processes. The Slack integration is the best feature, allowing us to keep discussions centralized, which is essential for effective incident response. The incident review dashboard helps us easily review historical incidents, enhancing our knowledge organization. Additionally, the IIO AI SRE tool is very useful as it integrates well with our knowledge base. Setting up incident.io was very easy, making it straightforward for our team to adopt. Overall, it's our defacto incident platform for small-medium teams.

What do you dislike about the product?

We find it problematic to manage communication with vendors or Slack channels that aren't default managed by Incident.io. Our platform is built on many cloud vendors, and we have individual Slack channels with each for incident communication. We would benefit if Incident.io could integrate these channels for better incident management with vendors.

What problems is the product solving and how is that benefiting you?

I use incident.io for incident management, tracking, and collaboration. It organizes our process with a channel per incident, maintains discussions in one place, integrates well with Slack, and makes reviewing historical incidents easy.

What do you like best about the product?

We like the user interface. The options for customizing different things can be quite detailed, which is really nice. I appreciate the amount of time it saves for old manual processes and the integrations into a lot of our tools. The automations make it really easy for the team to get through incidents, automatically assigning them to the correct teams, nudging people, and using different flows. It's all in one channel, making it very clear who is in charge of what. The summary features help us a lot by automating the process at the end, which used to take a long time manually. It's very straightforward and easy to set up.

What do you dislike about the product?

We've had slight issues with the out of office hours scheduling and swapping of shifts. Nothing major, but I did see that there was some new information about that released, so maybe they've updated that already.

What problems is the product solving and how is that benefiting you?

We use incident.io automations to make incident management easy, assigning tasks clearly without confusion. The summary feature saves time by automating the process we used to do manually, all in one place, integrating with Slack and other tools.

What do you like best about the product?

Modern tool that’s highly automated and AI-enabled. It handles incident work well, and there are plenty of configuration options to tailor it to what you need.

What do you dislike about the product?

It can become too noisy, and it can also end up being misconfigured.

What problems is the product solving and how is that benefiting you?

Company level incidents, and remediation of problems via post mortems

What do you like best about the product?

I find incident.io much easier to manage incidents compared to our previous provider, PagerDuty. It's all organized in one Slack channel, the paging settings are smart, and it significantly reduces overhead, allowing me to focus on the incident while keeping stakeholders informed. I really appreciate their attention to detail, with little things like notifications to auto-merge alerts during busy incidents or prompts for cover after tough nights. The Slack-based incident management and the investigation bot are very cool, and it's incredibly easy to set up. I also love that whenever we talk to the incident.io team about smaller features, they quickly implement them.

What do you dislike about the product?

I sometimes wish there was even more oncall schedule management. What they have is already expansive, there's just little things I'd like to see, but every time we talk to the incident.io team about smaller features they quickly implement them, so I'm sure this answer will be out of date very shortly.

What problems is the product solving and how is that benefiting you?

I find incident.io makes incident management easier, with smart paging and efficient Slack channels. It reduces overhead, keeps stakeholders informed, and lets me focus on incidents. Their attention to design and user needs is impressive, with features like auto-merging alerts and scheduling help.

What do you like best about the product?

Ease of use, the Slack integration and the embedded incident call link

What do you dislike about the product?

I do not like how seats are assigned to be honest

What problems is the product solving and how is that benefiting you?

We appreciate the fact that we can create reports about incidents across the business