incident.io

My main use case for incident.io is for incident creation, its postmortem, and the on-call feature of incident.io.

The best feature that incident.io offers is postmortem creation automatically using the AI which reads the data from the Slack channel.

The AI-driven postmortem creation helps my team because it saves time.

incident.io has positively impacted my organization as it helps to save time for incident creation, allowing people to create incidents via the Slack channel, and multiple teams have access to create incidents for P3 and P4 issues.

Since using incident.io, my team has saved at least 15 minutes, specifically 10 to 15 minutes.

incident.io can be improved by having more features in the AI of incident.io.

The AI feature that would be most helpful would involve more capability in finding the root cause of an issue based on the existing incident reports.

I have been using incident.io for one year.

incident.io is stable.

The scalability of incident.io is scalable, and we have multiple incident data stored in incident.io.

The customer support is good.

We previously used PagerDuty, but incident.io's on-call feature is much cheaper than PagerDuty.

I have seen a return on investment with incident.io, as time-wise, you can save at least 10 minutes for creating an incident.

Only incident.io was evaluated before we chose it.

My advice to others looking into using incident.io is to create incidents via the Slack channel and use the postmortem feature of incident.io where it automatically writes the report of the incident. I would rate this product 9 out of 10.

The main purpose of incident.io in my work is configuring the on-call team's response to incidents triggered by alerts.

A specific example of how incident.io helped my on-call team respond quickly to an incident is that we set up a convenient schedule for responding to incidents. Incidents are tied to the criticality of alerts. We were able to conveniently build the on-call schedule thanks to the built-in functionality of incident.io and we successfully continue working with it.

Regarding the main use of incident.io, I would add that it involves running post-mortems, convenient automation of workflows tied to incidents, and creating tasks in Jira.

The incident.io features I consider the most useful for my work are incident.io's reaction to alerts and calling the on-call engineer, and the order of support and guidance for the on-call engineer during an incident. Additionally, it has good integration with Slack.

The Slack integration helps my team respond to incidents by allowing incident.io to create channels in Slack for an incident. It invites the right people into this channel during the incident, and incident.io guides the on-call engineer through the workflow. It highlights what needs to be done and gives reminders during the work. When closing an incident via Slack, we redirect to conducting a post-mortem.

Incident.io has positively affected my organization by closing the issue of incident response, setting up on-call schedules, and calling on-call staff. This area was covered thanks to it.

I believe everything is functioning well in incident.io, so I do not see anything that could be improved.

If I had the opportunity to add or change something in incident.io, I would choose to enhance the flexibility, customization, and convenience that it already offers.

I have been using incident.io for about a year and a half.

incident.io is stable in operation, and there have been no outages; everything works well.

I rate the scalability of incident.io as easy because it is simple to expand the use of the tool as the company grows or the number of incidents increases, though it is a paid subscription that extends the capabilities.

I would rate the work of incident.io's support service as needing improvement since we contacted them via a Slack channel, but their response leaves something to be desired. I would like it to be faster.

I would give the support service a rating of seven.

I have not used any other incident management solution before.

We have not measured the return on investment from using incident.io, so I cannot provide details on time savings or resource savings.

My experience with incident.io's pricing, implementation cost, and licensing is still in progress, so I cannot provide an answer yet.

Before choosing incident.io, I only considered incident.io and did not evaluate any other solutions.

My advice to those who are just considering implementing incident.io is to use the demo version and click through the UI functionality. I would rate this review as an eight.