Sold by: Salesforce, Inc.
Salesforce Communications Cloud, enhanced with Agentforce, delivers a suite of industry-specific applications, a unified industry compliant data model and APIs, and AI-powered automation for Communications Service Providers. Built on the #1 AI CRM, the solution streamlines middle office and front office operations, reduces operational costs, and enhances the overall customer experience.
Sold by: Salesforce, Inc.
Overview
Transform your business and operations from marketing and sales to order fulfillment and customer service with Salesforce Communications Cloud, now enhanced with Agentforce. Increase ARPU, reduce churn, and streamline the quote-to-order process with industry-standard integrations, built-in AI, and purpose-built applications.
Agentforce, the agentic layer of Communications Cloud, empowers organizations with a library of pre-built skills to automate tasks, boost efficiency, and elevate customer experiences, and also includes Agent Builder, a low-code tool for creating and deploying custom agents tailored to unique business requirements.
Key features include: *Communications-Specific Data Model: Accelerate time-to-value with an out-of-the-box data model designed for the unique needs of Communications companies. *Industry Configure Price Quote (CPQ): Simplify complex pricing and quoting for accurate, efficient order processing. *Churn & Fallout Predictions: Reduce churn risk by empowering service reps with an intelligent snapshot of customer interactions and indicators. *Omnistudio: Build engaging customer interactions with clicks, not code. *Business Rules Engine (BRE): Improve accuracy and consistency across sales, service, and customer interactions. *Enterprise Product Catalog (EPC): Centrally manage commercial and technical products, offers, and bundles, accelerating time-to-market. *Digital Commerce: Empower your customers with a modern, intuitive online buying experience. *Order Management: Streamline order fulfillment and improve accuracy with automated workflows. *Self-Service Agent Console: Save service agents time with guided flows for verification, improve productivity with simple configuration of frequently performed actions, and boost efficiency with a consolidated view of each customer and their activity built directly into the self-service agent console. *CRM Analytics for Communications: Gain AI-powered insights to optimize operations and enhance customer understanding.
Highlights
- Scale service operations and boost agent productivity with Agentforce, featuring AI-powered automation and pre-built skills.
- Streamline BSS processes and reduce overall IT costs.
- Simplify the product-to-cash workflow and empower sales with Agentforce-guided selling and quoting
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
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Delivery details
Software as a Service (SaaS)
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CloudHesive, an Amazon Connect Service Delivery partner, brings significant expertise in Salesforce to assist customers in implementing Service Cloud Voice solutions.
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