Sold by: Twilio Segment
Twilio Segment is the world's leading customer data platform (CDP) that collects, cleans, and federates first-party data to AWS and hundreds of additional sources.
Sold by: Twilio Segment
Overview
Twilio Segment is the world's leading customer data platform (CDP). Our platform democratizes access to reliable data for all teams, and offers a complete toolkit to standardize data collection, unify user records and route customer data into any system where it's needed. More than 20,000 companies like Intuit, FOX, Instacart, and Levi's use Segment to make real-time decisions, accelerate growth, and deliver compelling user experiences.
With Twilio Segment & AWS leading organizations
- Build fast with a reliable, performant, and compliant stack
- Enable customer-first decisions with data you can trust
- Personalize the customer experience without sacrificing privacy
For more information, visit https://segment.com .
For custom pricing, EULA, or a private contract, please contact bd@segment.com , for a private offer.
Highlights
- Twilio Segment is powered by AWS
- Collect and leverage first-party data to understand customers, redirect spend, and deliver real-time personalized experiences at scale
- Twilio Segment supports numerous AWS customers across all verticals to provide personalized experiences at scale
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Dimension | Description | Cost/12 months |
|---|---|---|
Segment CDP | Segment Connections - up to 1M MTUs/year | $108,000.00 |
Dimension | Cost/unit |
|---|---|
Additional Overages As Defined In The Order Form | $0.01 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Twilio Segment has a wealth of additional features and capabilities to support your use case. For additional questions and support, check out our product, Segment University, and full documentation. bd@segment.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
10
In CRM, ELT/ETL, Data Integration
Top
25
In Data Warehouses
Top
10
In Contact Center, CRM
AI generated sentiment from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Data Collection
Collects, cleans, and federates first-party data across multiple sources and systems
Data Unification
Standardizes data collection and unifies user records for comprehensive customer profiles
Real-time Data Processing
Enables real-time data routing and decision-making capabilities across integrated platforms
Data Integration
Supports integration with hundreds of additional data sources and systems
Customer Data Management
Provides toolkit for comprehensive customer data management and profile standardization
Data Integration
Collects, unifies, and enriches customer data from offline and online sources across web, mobile, offline, and IoT devices
Machine Learning Capabilities
Includes customer data platform with integrated machine learning for advanced data processing
Multi-Source Data Connectivity
Supports flexible integrations with AWS services like EventBridge, Firehose, Redshift, SQS, and S3, along with 1,300+ other technologies
Customer Data Unification
Builds a single, comprehensive customer view ready for activation across multiple use cases
Real-Time Data Processing
Enables real-time data delivery and processing of comprehensive customer data
Microservices Architecture
Cloud-native platform built with microservices-based architecture enabling modular and scalable design
Omnichannel Communication
Supports unified customer interactions across multiple channels including voice, chat, email, and social platforms
AI-Powered Analytics
Integrated artificial intelligence capabilities for customer journey analytics and sentiment analysis
API-First Development
Open API development approach allowing flexible integration and customization of communication systems
Experience Orchestration
Advanced platform for connecting contextual interactions and delivering proactive, predictive customer engagement across marketing, sales, and service touchpoints
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
No security profile
-
-
Standard contract
No
No
No
Customer reviews
Robert B.
Segment Review - Data
Reviewed on Mar 03, 2025
Review provided by G2
What do you like best about the product?
How we can query our data warehouse within segment.
What do you dislike about the product?
How there HAS to be a unique user_id or email for some traits.
What problems is the product solving and how is that benefiting you?
We had little to none data in our platform and there was not a great way to get it there. Segment solved defining events on our site and ease of use of piping it to our CRMs
Leave a comment0 comments
Financial Services
Its fine
Reviewed on Feb 25, 2025
Review provided by G2
What do you like best about the product?
Segment does make integrations pretty quick, and most of it can be done without an engineer. That is pretty incredible.
What do you dislike about the product?
Support was only ok. And we definitely had some integration issues...they may very well have been our fault, but our engineering team was pretty incredible so tough to say.
What problems is the product solving and how is that benefiting you?
Segment helped us with a few things: integrating platforms without engineers, identity resolution and with the ability to make custom audiences. This allowed our marketing team to move a lot faster, without always needing to steal engineering resources to set up new tools.f
DeShawne W.
Great tool for product analytics
Reviewed on Dec 03, 2024
Review provided by G2
What do you like best about the product?
I like the ease of integration with tools like Mixpanel.
What do you dislike about the product?
There is a prior understanding of data collection through on-site event tracking necessary for use.
What problems is the product solving and how is that benefiting you?
It is giving us insight to the on-site actions our users are taking which ultimately is influencing our future product decisions and ultimate company goals.
Giovany R.
Very complete for integrate most of our other tools with the work done with Segment
Reviewed on Nov 28, 2024
Review provided by G2
What do you like best about the product?
That has a lot of integration with other tools: OneSignal, UXCam, AppsFlyer, Adjust, etc. That help us leverage the development time just to do this one and then mapped between the applications without coding.
What do you dislike about the product?
High learning curve for our development team for the implementation. I'm not sure why, but our development team have had a lot of issue with the tracks, in comparisson with other tools. Maybe a better onboarding with our devs.
What problems is the product solving and how is that benefiting you?
Tracking all the events that occur in our app, so we can understand how our users are interacting with the app. Also, it helps us with the integrations with other platform, so we don't need to implement each platform to our devs.
Information Technology and Services
Segment Review
Reviewed on Nov 12, 2024
Review provided by G2
What do you like best about the product?
Segment is a very user friendly tool and is affordable for small businesses
What do you dislike about the product?
Segment isn't great for scalability and will become expensive over time
What problems is the product solving and how is that benefiting you?
Segment was connecting various data sources in our environment to Amplitude making analysis easier on the team