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    Twilio Segment

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    Sold by: Twilio Segment 
    Twilio Segment is the world's leading customer data platform (CDP) that collects, cleans, and federates first-party data to AWS and hundreds of additional sources.
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    547 external reviews
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    Listing Thumbnail

    Twilio Segment

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    Sold by: Twilio Segment 
    View purchase options

    Overview

    Twilio Segment is the world's leading customer data platform (CDP). Our platform democratizes access to reliable data for all teams, and offers a complete toolkit to standardize data collection, unify user records and route customer data into any system where it's needed. More than 20,000 companies like Intuit, FOX, Instacart, and Levi's use Segment to make real-time decisions, accelerate growth, and deliver compelling user experiences.

    With Twilio Segment & AWS leading organizations

    • Build fast with a reliable, performant, and compliant stack
    • Enable customer-first decisions with data you can trust
    • Personalize the customer experience without sacrificing privacy

    For more information, visit https://segment.com .

    For custom pricing, EULA, or a private contract, please contact bd@segment.com , for a private offer.

    Highlights

    • Twilio Segment is powered by AWS
    • Collect and leverage first-party data to understand customers, redirect spend, and deliver real-time personalized experiences at scale
    • Twilio Segment supports numerous AWS customers across all verticals to provide personalized experiences at scale

    Details

    Sold by
    Twilio Segment 
    Categories
    Data Integration 
    ELT/ETL 
    CRM 
    Delivery method

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases
    View financing details

    Pricing

    Twilio Segment

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    View purchase options
    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.

    12-month contract (1)

     Info
    Dimension
    Description
    Cost/12 months
    Segment CDP
    Segment Connections - up to 1M MTUs/year
    $108,000.00

    Additional usage costs (1)

     Info

    The following dimensions are not included in the contract terms, which will be charged based on your usage.

    Dimension
    Cost/unit
    Additional Overages As Defined In The Order Form
    $0.01

    Vendor refund policy

    All fees are non-cancellable and non-refundable except as required by law.

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

     Info

    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    Twilio Segment has a wealth of additional features and capabilities to support your use case. For additional questions and support, check out our product, Segment University, and full documentation. bd@segment.com 

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Get support

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    Ratings and reviews

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    547 external reviews
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    Information Technology and Services

    Segment Review

    Reviewed on Nov 12, 2024
    Review provided by G2
    What do you like best about the product?
    Segment is a very user friendly tool and is affordable for small businesses
    What do you dislike about the product?
    Segment isn't great for scalability and will become expensive over time
    What problems is the product solving and how is that benefiting you?
    Segment was connecting various data sources in our environment to Amplitude making analysis easier on the team
    Leave a comment0 comments
    Computer & Network Security

    Poor Implementation Documentation

    Reviewed on Nov 12, 2024
    Review provided by G2
    What do you like best about the product?
    The debugger is pretty great; it allows you to search through API calls extremely quickly.
    What do you dislike about the product?
    The documentation for setting up Segment is awful. For comparison, I setup the same infrastructure for Rudder Analytics and had only 1 issue that was resolved with a single call to support. Segment, on the other hand, has offered support and many, many meetings have happened but we are still running into the same issues time and time again.
    What problems is the product solving and how is that benefiting you?
    The goal is to be able to stitch user journeys together in a meaningful way to
    Leave a comment0 comments
    Entertainment

    Connecting pipelines

    Reviewed on Aug 26, 2024
    Review provided by G2
    What do you like best about the product?
    Very easy to connect the different components of the business with Segment. Used across almost all of our different technologies.
    What do you dislike about the product?
    To be honest, do not really have a bad experience with segment.
    What problems is the product solving and how is that benefiting you?
    Reverse ETL the different facets of our business and tracking data across different teams.
    Leave a comment0 comments
    Blake R.

    Great software for every industry

    Reviewed on Apr 03, 2024
    Review provided by G2
    What do you like best about the product?
    Really solid UI/UX. Great to Implement. Good Customer Support.
    What do you dislike about the product?
    There's not a lot to dislike. It seems to be usable for all roles.
    What problems is the product solving and how is that benefiting you?
    Managing customer data
    Leave a comment0 comments
    Phani K.

    This is good experience for me in cdp

    Reviewed on Mar 26, 2024
    Review provided by G2
    What do you like best about the product?
    Easy way of learning and gaining knowledge and upgrade the skills
    What do you dislike about the product?
    Nothing specific but need some specific description
    What problems is the product solving and how is that benefiting you?
    It is benifiting for tracjing the data of a user interaction in way more simpler terms which is useful to categorise the user by the type of activity done by him/her
    Leave a comment0 comments
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