MSG91-SMS

What do you like best about the product?

Being a founder of Digital Edze and Builder Edze companies, I would like to share an amazing experience today about msg91..!

What truly sets MSG91 apart, beyond its simple, easy-to-access, and affordable platform, is the outstanding support they provide. Their customer service is nothing short of exceptional, and it wins hearts every time.

Recently, I had the pleasure of working with Mr. Anurag Upadhyay from the MSG91 team, and I cannot speak highly enough of the support I received. Mr. Upadhyay helped me connect my WhatsApp API, and his dedication was truly extraordinary. He went above and beyond to resolve my issue, taking additional time and putting in extra effort to get to the root cause. His determination impressed me the most; he didn’t rest until the issue was resolved.

But it didn’t stop there. His follow-up after the successful resolution was equally impressive, ensuring everything worked smoothly. Such commitment to customer satisfaction is rare and deserves to be recognized.

If you're looking for a platform that not only delivers on its promises but also provides unparalleled support, look no further than MSG91. They have a customer for life in me!

Raja Pantham
https://rajapantham.com

What do you dislike about the product?

Nothing in particular... May be some tutorials or know how about all the apps they have..

What problems is the product solving and how is that benefiting you?

My communication an automation is being solved by Msg91

What do you like best about the product?

I am writing to express my sincere appreciation for the exceptional services provided by MSG91, particularly the Helo, SMS, and WhatsApp platforms. The versatility and reliability of these communication tools have been instrumental in enhancing our ability to connect with our audience effectively.
The Helo service has proven to be an invaluable asset, offering a seamless and intuitive way to manage our communications. The SMS service, with its robust delivery and impressive reach, has consistently met our expectations for reliability and efficiency. Additionally, the WhatsApp service has enabled us to engage with our customers in a more personalized and interactive manner, which has been greatly beneficial for our outreach efforts.

Your commitment to developing and maintaining such high-quality services does not go unnoticed. The user-friendly interface, coupled with the comprehensive support you provide, reflects the dedication and expertise of your team. It is clear that MSG91 is focused on delivering excellence and fostering strong customer relationships. Your Services support is better to solve any query.

Thank you for your continued innovation and for providing us with tools that significantly enhance our communication strategies. We look forward to the ongoing success of our partnership and to exploring future opportunities with MSG91.

What do you dislike about the product?

We have no words for dislike MSG 91.

What problems is the product solving and how is that benefiting you?

The Helo service has proven to be an invaluable asset, offering a seamless and intuitive way to manage our communications. The SMS service, with its robust delivery and impressive reach, has consistently met our expectations for reliability and efficiency. Additionally, the WhatsApp service has enabled us to engage with our customers in a more personalized and interactive manner, which has been greatly beneficial for our outreach efforts.

Your commitment to developing and maintaining such high-quality services does not go unnoticed. The user-friendly interface, coupled with the comprehensive support you provide, reflects the dedication and expertise of your team. It is clear that MSG91 is focused on delivering excellence and fostering strong customer relationships. Your Services support is better to solve any query.

Thank you for your continued innovation and for providing us with tools that significantly enhance our communication strategies. We look forward to the ongoing success of our partnership and to exploring future opportunities with MSG91.

What do you like best about the product?

One of the best thing I like that is low pricing of their services.

What do you dislike about the product?

They not have user friendly dashboard.
For WhatsApp Business API; sending a template or any other message through msg91 is very complicated thing. Beacuse they do not have dashboard like any other platforms like aisency, interakt to send directly from portal. In msg91 we have to send messages one to one by using postman api. Bulk broadcasting and Campaign should have to improve. Their OTP verification service is best but disappointed with WhatsApp business.

What problems is the product solving and how is that benefiting you?

For any other services like user verification through OTP and other is best problem solving features in low cost. But their WBA service should be improved. Beacuse not having any Direct message sending dashboard for WhatsApp is very complex for us. Beacuse we have to send directly through postman api . No bulk broadcasting available.

What do you like best about the product?

BEST? It sucks at the best! When it works, it bounces your emails and the team as usual how an Indian support works - has no clue about their own software.

What do you dislike about the product?

Clueless support, illogical UI, non-"navigatable" portal design, wrong messages on UI. The failure logs can appear cluelessly anywhere which even their team has no clue about. You cant automate anything using their service, you need to babysit their service to catch the bounced email message and clear it yourselves, else they wont deliver the next email to that domain it seems. You may not have even heard about such archaic product that brings your service down every second day.

What problems is the product solving and how is that benefiting you?

None! They cant solve anybody's problems, let them solve their own product's logic and support issues first. Resolving others' problems is a far cry!!

What do you like best about the product?

I am very much happy with the way you and your team supported me to get this done, and also understanding my suggestion of adding an option for the Shipping mobile Address to the phone number. Rest, I am very much happy with how patiently you heard me and understood my issues, Guided me through every step. Kudos to Arushi and MSG 91 team.

What do you dislike about the product?

I did not find anyting to dislike, i am very much impressed with the service.

What problems is the product solving and how is that benefiting you?

Integrating with our store, all basics to advances, creating campaigns, flow, everything you need to know.