MSG91-SMS
MSG91Reviews from AWS customer
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Exceptional Support, Smooth Integration
What do you like best about the product?
I appreciate MSG91's support system as the team is always ready to help and find solutions for issues quickly, which means I don't have to wait long for resolving problems. Integrating MSG91 into multiple applications has been very easy, and I am satisfied with the process. The setup was pretty straightforward, despite minor issues that weren't noticeable at first. I'm satisfied with the service where the Pratyaksh Yadav have helped a lot where he made the onboarding service smoother for me.
What do you dislike about the product?
I was facing an issue with the onboarding to MSG91. In the guide, it was missing where we have to approve from the smartping, and the error code was a little bit confusing.
What problems is the product solving and how is that benefiting you?
MSG91 makes it easy to integrate OTP verification in our app. Their support is great, always ready to help, and resolves issues fast. It's easy to set up despite some minor unnoticeable issues.
Comprehensive WhatsApp API with Stellar Support Ft: Shruthi Jaiswal
What do you like best about the product?
I like the service and pricing of MSG91. I find their customer support really helpful. For instance, Shruti Jaisawal from the sales team was very attentive and fast in assisting me. The initial setup felt like a cakewalk because of their excellent customer support.
What do you dislike about the product?
Maybe it's, UI and UX. And also their monthly pricing for WhatsApp services ( like its being rigid on payment from 1 St 1 St )
What problems is the product solving and how is that benefiting you?
I use MSG91 for accessing WhatsApp APIs and running campaigns.
Top-Tier Service with Reliability, High-Value Customer Support
What do you like best about the product?
MSG91 provides top-tier service and exceptional support, resolving every query with impressive speed. Their proactive communication ensures we stay fully informed and compliant with all government regulations regarding API-driven customer communications
What do you dislike about the product?
Nothing really, MSG91 has been with us on every step of our business
What problems is the product solving and how is that benefiting you?
MSG91 enables us to scale our outreach to a vast customer base, maintaining a consistent flow of communication that would have otherwise been a significant operational hurdle.
Great Coordination and Availability Overall
What do you like best about the product?
coordination and availability of the team who are consistent to fix things
What do you dislike about the product?
Nothing much, the team should have been well-trained about the product and requests
What problems is the product solving and how is that benefiting you?
For promoting
Perfect message delivery with excellent support
What do you like best about the product?
I like the speed of support at MSG91, as well as the fact that all countries are supported and different sending channels are provided. This greatly helps the users of my application to go through authorization. The setup was very easy, and tech support, especially Karan Chandwani, also helped with this.
What do you dislike about the product?
I would like to improve the personal account with support for the mobile version, so that managing it from the phone would be easier.
What problems is the product solving and how is that benefiting you?
I use MSG91 to send OTP messages, which helps users of my app to go through authorization. The advantages include support for all countries and different sending channels, as well as the responsiveness of support.
Great service
What do you like best about the product?
Prompt customer support and step by step helping
What do you dislike about the product?
Some time 20 mnt slot looks not sufficient and in that case next slot is generally not available.
What problems is the product solving and how is that benefiting you?
Otp and other communications for our Ecomerce website
Feature-Rich but Documentation Needs Improvement
What do you like best about the product?
I like using MSG91 for creating IVR flows because it has a lot of features. I can create templates and choose from different voices available, which is really helpful. I also appreciate the team collaboration features, and I find setting conditions in the IVR flow very useful. The ability to set ring groups and forward calls to specific agents is very beneficial. Overall, these features are what I like most about MSG91.
What do you dislike about the product?
I haven't explored much, but the voice service can be upgraded a little bit. The dashboard is not clearly explained, and it can be tricky to configure it. You have to contact their support team because the documentation isn't very great right now. The initial setup wasn't that easy, and the documentation could have been much clearer, but after calling their support team, everything was explained well.
What problems is the product solving and how is that benefiting you?
MSG91 provides a reliable customer support number for my app with IVR flows, allowing me to handle the support team efficiently. Its features like creating templates, choosing voices, and team collaboration are really helpful.
Quick Resolution, Excellent Support for SMS Issues
What do you like best about the product?
I appreciate the support from Damini Bharthare. She was very helpful, professional, and responsible in resolving my SMS delivery issues quickly and efficiently. Her efforts ensured that everything worked smoothly, making my experience with MSG91 really good.
What do you dislike about the product?
I was facing SMS delivery issues, but they were resolved quickly.
What problems is the product solving and how is that benefiting you?
MSG91 resolves my SMS delivery issues efficiently with excellent support, especially from Damini, making processes run smoothly.
Reliable, Easy-to-Use Platform with Strong API and Responsive Support
What do you like best about the product?
The platform is highly reliable and user-friendly, making onboarding and setup quick and hassle-free. It offers strong and well-documented API support, which allows seamless integration with our systems, and message delivery is consistently timely and dependable. The dashboard is intuitive and easy to navigate, enabling us to monitor and manage communication efficiently. Additionally, Karan and the support team are proactive, responsive, and helpful, ensuring that any queries or issues are addressed promptly and smoothly.
What do you dislike about the product?
Some advanced features and reporting options could be more detailed, and pricing can become a bit high as volumes scale. Occasional delays in delivery reports could also be improved.
What problems is the product solving and how is that benefiting you?
MSG91 helps us streamline and automate customer communication through reliable SMS and OTP delivery. It ensures timely order updates, authentication, and transactional notifications, which improves customer experience, reduces manual effort, and builds trust through consistent and secure communication.
Reliable Communication Platform with Stellar Support
What do you like best about the product?
I've been using MSG91 for our communication workflow, and the platform has been really reliable. I really appreciate their support team, who are always available and quite quick to respond. It's easy to connect with them whenever needed. MSG91 also helps me integrate WhatsApp with my website. The initial setup was quite easy, which was great.
What do you dislike about the product?
nothing
What problems is the product solving and how is that benefiting you?
I use MSG91 for our communication workflow. It helps me integrate WhatsApp with my website, and the platform has been really reliable.
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