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Exceptional Support that Goes Above and Beyond
What do you like best about the product?
Being a founder of Digital Edze and Builder Edze companies, I would like to share an amazing experience today about msg91..!
What truly sets MSG91 apart, beyond its simple, easy-to-access, and affordable platform, is the outstanding support they provide. Their customer service is nothing short of exceptional, and it wins hearts every time.
Recently, I had the pleasure of working with Mr. Anurag Upadhyay from the MSG91 team, and I cannot speak highly enough of the support I received. Mr. Upadhyay helped me connect my WhatsApp API, and his dedication was truly extraordinary. He went above and beyond to resolve my issue, taking additional time and putting in extra effort to get to the root cause. His determination impressed me the most; he didn’t rest until the issue was resolved.
But it didn’t stop there. His follow-up after the successful resolution was equally impressive, ensuring everything worked smoothly. Such commitment to customer satisfaction is rare and deserves to be recognized.
If you're looking for a platform that not only delivers on its promises but also provides unparalleled support, look no further than MSG91. They have a customer for life in me!
Raja Pantham
https://rajapantham.com
What truly sets MSG91 apart, beyond its simple, easy-to-access, and affordable platform, is the outstanding support they provide. Their customer service is nothing short of exceptional, and it wins hearts every time.
Recently, I had the pleasure of working with Mr. Anurag Upadhyay from the MSG91 team, and I cannot speak highly enough of the support I received. Mr. Upadhyay helped me connect my WhatsApp API, and his dedication was truly extraordinary. He went above and beyond to resolve my issue, taking additional time and putting in extra effort to get to the root cause. His determination impressed me the most; he didn’t rest until the issue was resolved.
But it didn’t stop there. His follow-up after the successful resolution was equally impressive, ensuring everything worked smoothly. Such commitment to customer satisfaction is rare and deserves to be recognized.
If you're looking for a platform that not only delivers on its promises but also provides unparalleled support, look no further than MSG91. They have a customer for life in me!
Raja Pantham
https://rajapantham.com
What do you dislike about the product?
Nothing in particular... May be some tutorials or know how about all the apps they have..
What problems is the product solving and how is that benefiting you?
My communication an automation is being solved by Msg91
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Appreciation for Your Outstanding Communication Platform Services
What do you like best about the product?
I am writing to express my sincere appreciation for the exceptional services provided by MSG91, particularly the Helo, SMS, and WhatsApp platforms. The versatility and reliability of these communication tools have been instrumental in enhancing our ability to connect with our audience effectively.
The Helo service has proven to be an invaluable asset, offering a seamless and intuitive way to manage our communications. The SMS service, with its robust delivery and impressive reach, has consistently met our expectations for reliability and efficiency. Additionally, the WhatsApp service has enabled us to engage with our customers in a more personalized and interactive manner, which has been greatly beneficial for our outreach efforts.
Your commitment to developing and maintaining such high-quality services does not go unnoticed. The user-friendly interface, coupled with the comprehensive support you provide, reflects the dedication and expertise of your team. It is clear that MSG91 is focused on delivering excellence and fostering strong customer relationships. Your Services support is better to solve any query.
Thank you for your continued innovation and for providing us with tools that significantly enhance our communication strategies. We look forward to the ongoing success of our partnership and to exploring future opportunities with MSG91.
The Helo service has proven to be an invaluable asset, offering a seamless and intuitive way to manage our communications. The SMS service, with its robust delivery and impressive reach, has consistently met our expectations for reliability and efficiency. Additionally, the WhatsApp service has enabled us to engage with our customers in a more personalized and interactive manner, which has been greatly beneficial for our outreach efforts.
Your commitment to developing and maintaining such high-quality services does not go unnoticed. The user-friendly interface, coupled with the comprehensive support you provide, reflects the dedication and expertise of your team. It is clear that MSG91 is focused on delivering excellence and fostering strong customer relationships. Your Services support is better to solve any query.
Thank you for your continued innovation and for providing us with tools that significantly enhance our communication strategies. We look forward to the ongoing success of our partnership and to exploring future opportunities with MSG91.
What do you dislike about the product?
We have no words for dislike MSG 91.
What problems is the product solving and how is that benefiting you?
The Helo service has proven to be an invaluable asset, offering a seamless and intuitive way to manage our communications. The SMS service, with its robust delivery and impressive reach, has consistently met our expectations for reliability and efficiency. Additionally, the WhatsApp service has enabled us to engage with our customers in a more personalized and interactive manner, which has been greatly beneficial for our outreach efforts.
Your commitment to developing and maintaining such high-quality services does not go unnoticed. The user-friendly interface, coupled with the comprehensive support you provide, reflects the dedication and expertise of your team. It is clear that MSG91 is focused on delivering excellence and fostering strong customer relationships. Your Services support is better to solve any query.
Thank you for your continued innovation and for providing us with tools that significantly enhance our communication strategies. We look forward to the ongoing success of our partnership and to exploring future opportunities with MSG91.
Your commitment to developing and maintaining such high-quality services does not go unnoticed. The user-friendly interface, coupled with the comprehensive support you provide, reflects the dedication and expertise of your team. It is clear that MSG91 is focused on delivering excellence and fostering strong customer relationships. Your Services support is better to solve any query.
Thank you for your continued innovation and for providing us with tools that significantly enhance our communication strategies. We look forward to the ongoing success of our partnership and to exploring future opportunities with MSG91.
Very Disappointed
What do you like best about the product?
One of the best thing I like that is low pricing of their services.
What do you dislike about the product?
They not have user friendly dashboard.
For WhatsApp Business API; sending a template or any other message through msg91 is very complicated thing. Beacuse they do not have dashboard like any other platforms like aisency, interakt to send directly from portal. In msg91 we have to send messages one to one by using postman api. Bulk broadcasting and Campaign should have to improve. Their OTP verification service is best but disappointed with WhatsApp business.
For WhatsApp Business API; sending a template or any other message through msg91 is very complicated thing. Beacuse they do not have dashboard like any other platforms like aisency, interakt to send directly from portal. In msg91 we have to send messages one to one by using postman api. Bulk broadcasting and Campaign should have to improve. Their OTP verification service is best but disappointed with WhatsApp business.
What problems is the product solving and how is that benefiting you?
For any other services like user verification through OTP and other is best problem solving features in low cost. But their WBA service should be improved. Beacuse not having any Direct message sending dashboard for WhatsApp is very complex for us. Beacuse we have to send directly through postman api . No bulk broadcasting available.
Painful
What do you like best about the product?
BEST? It sucks at the best! When it works, it bounces your emails and the team as usual how an Indian support works - has no clue about their own software.
What do you dislike about the product?
Clueless support, illogical UI, non-"navigatable" portal design, wrong messages on UI. The failure logs can appear cluelessly anywhere which even their team has no clue about. You cant automate anything using their service, you need to babysit their service to catch the bounced email message and clear it yourselves, else they wont deliver the next email to that domain it seems. You may not have even heard about such archaic product that brings your service down every second day.
What problems is the product solving and how is that benefiting you?
None! They cant solve anybody's problems, let them solve their own product's logic and support issues first. Resolving others' problems is a far cry!!
Very Supportive
What do you like best about the product?
I am very much happy with the way you and your team supported me to get this done, and also understanding my suggestion of adding an option for the Shipping mobile Address to the phone number. Rest, I am very much happy with how patiently you heard me and understood my issues, Guided me through every step. Kudos to Arushi and MSG 91 team.
What do you dislike about the product?
I did not find anyting to dislike, i am very much impressed with the service.
What problems is the product solving and how is that benefiting you?
Integrating with our store, all basics to advances, creating campaigns, flow, everything you need to know.
Best service for Startups
What do you like best about the product?
Client and technical support from team is awesome.
What do you dislike about the product?
Nothing as such as we're using for more than 2 years without any issue.
What problems is the product solving and how is that benefiting you?
We've been using MSG91 for our startup Sportsthat for more than 2 years now. Our app mobile registrations and e-commerce transactional SMS are using MSG91 services.
Good Job.
What do you like best about the product?
Like the services. Neeraj from the team has been a great help. Thank You so much
What do you dislike about the product?
Liked everything. Nothing that we disliked.
What problems is the product solving and how is that benefiting you?
SMS services
Most Unprofessional Company I have ever dealt with
What do you like best about the product?
overall an extremely bad experience. I am yet to receive a reply from sales or support in over 2 weeks
What do you dislike about the product?
worst communication ever, no replies in more than 2 weeks.
What problems is the product solving and how is that benefiting you?
Trying to use it for OTP and SMS notifications. However, after 2 months, I am still trying to get the account set up. I have submitted all the required papers and until now I am trying to chase the Sales or Support team to give me an update but no one is replying. LThe lastreply didn't include an answer to my question and that was more than 2 weeks ago. I have emailed them daily since but no reply at all.
Recommendations to others considering the product:
I DO NOT recommend MSG91!!! Once I created an account, I was assigned an account manager who holds a generic email address (sales@msg91.com). I have been informed that I need an approved sender ID to allow me to send SMSs for my company. I have submitted the required documents MSG91 asked for and have been told that it takes 2 weeks for approval. It has been more than 2 months since I submitted my documents but I haven't heard back from them yet. I have been emailing MSG91 every other day for the last 2 weeks but I have yet to receive a reply. I have added 100 USD credit to test the platform but unfortunately, I am unable to test without an approved sender ID nor can I get my money back.
Decent Messaging provider to go with
What do you like best about the product?
API response time is decent and also reliable
What do you dislike about the product?
API response schema is messed and have to manage DLT templates on own
What problems is the product solving and how is that benefiting you?
Sending GSM messages to customers
MSG 91 reliability of service is pathetic and support is almost non-existent
What do you like best about the product?
In their early days, MSG91 was good and it felt as if they understood the pains of building a startup. Their tech support was more responsive and engaging. They offered a reasonably attractive alternative to more expensive but popular vendors.
What do you dislike about the product?
Since our business started to grow overseas MSG91 has turned into a nightmare. It has become truly unreliable and we have been losing an awful lot of business. The last straw for us was when the OTP service stopped abruptly. When enquired, we were asked to renew our DTL approval. There was absolutely no warning, no helpful reminders or any sort of support from MSG91. It was as if this is 'all your stuff'. How could a business ignore a process that is core to their service and functioning, even if the action is on their customer? It just shows how MSG91 has become apathetic to its customers. We will take this issue to the next level as it has affected our business significantly.
What problems is the product solving and how is that benefiting you?
MSG91 supports our need for transactional OTP verification and SMS services. These are core to our functional flows and as such is a fundamental necessity. Our performance has in fact been affected due to lack of reliability of MSG91 services.
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