Smarttech247 MDR is a fully managed detection and response program, aimed at mitigating cyber risks and scaling security operations while reducing cost, risk and complexity. Serving every environment and infrastructure, our global 24x7 MDR Service provides customers access to 24x7 human-led Monitoring and Detection, Advanced Threat Hunting and Mature Incident Response. Our service helps you level up your SOC capabilities with our integrated MDR visualisation platform - VisionX, powered with leading technologies and providing a single pane of view for your security operations in real-time. With a dedicated SOC team supported by a dedicated MDR Single Platform - VisionX, we enable fully managed round-the-clock expert monitoring, incident response and threat intelligence.

As part of our MDR Program, you get: 

Customer Onboarding - Get a dedicated team of SOC experts and a Service Management team who can onboard you in days and partner with you on your cybersecurity journey.

Fully managed 24x7 SOC - Get access to 24/7 monitoring and detection capabilities, threat and vulnerability management and real-time incident response, while keeping Data Security at the core of it. Delivered with a lifetime customer relationship, our dedicated team enables seamless integration with our technologies at scale and we serve every environment, from the cloud  (AWS/ Azure/ GCP and more) to on-prem. We power your SOC, 24/7/365 and reduce complexities.

Threat Monitoring and Detection - We monitor over 500 log sources and 80+ integrated intelligence sources to deliver advanced threat intelligence in real-time. With our Advanced SIEM (IBM QRadar, Splunk, SentinelOne) and SOAR Capabilities, our customers get a full picture of risks and vulnerabilities in real-time.

Advanced Threat Intelligence - Backed by hacker-mindset algorithm implementations, we incorporate advanced threat hunting and implement reliable threat intelligence to minimise alert fatigue and prioritise risks efficiently.

Proactive Threat Hunting - Get advanced security assessments and penetration testing with our industry-certified team members who are Certified Ethical Hackers (CEH) holding Offensive Security Certified Professional (OSCP) Certifications.

Incident Response and Investigation - Resolve critical incidents and isolate affected systems in under 30 minutes by limiting false positives to <1%. Our MDR Service provides a risk-focused incident response with an under 5 min MTTD and under 15 min MTTR, notifying you of critical security incidents in real-time. Our customers also get a workable remediation plan with in-depth forensic analysis following  NIST and ISO industry standards.

Reporting and Visualisation - MDR Platform VisionX gives our customers high confidence in the integrity of their security operations.

We help our customers really understand their cyber risks and scale their security operations, reducing cost, risk and complexity. Your data is at the core of what we do, we are a partner who puts you, the customer, first!

Read more about our security service offering in our offering details under ‘additional resources’ or contact one of our security experts today for a tailored service request.