Commit’s Managed Services division is essentially a multi-disciplinary, 24/7 operation that utilizes our top experts to oversee, manage and respond to various cloud activities and incidents on an ongoing basis.

**Our Managed Services **

• NOC as a Service: 24/7 Event monitoring, Customer support, Operational reports, Technical account manager

• SOC as a Service: 24/7 cyber monitoring, Cyber incident response, Threat intelligence feeds, SIEM optimization & enrichment

• FinOps as a Service: Cost optimization, Cost analysis & reports

• Backup as a Service: Restore from backup, Restore drill, Backup review

• DR as a Service: Migrate to DR site, DR drill for infrastructure, DR maintenance, DR procedure update

• DevOps as a Service: App deployments, Create software & OS update levels, Update deploy scripts, Maintain deploy tools, Creating containerized environments

• DBA as a Service 24/7 DB monitoring & support, Database improvements, Code review and version upload support

• SecOps as a Service: Patch management, Security compliance, Global vulnerability assessment, Risk management, Endpoint protection

Our Commitments:

• SLA-driven technical operations
• Monitoring availability and performance during off-hours, holidays and vacations
• Maintaining highly secured environments, to be regulation-compliant
• Creating and supporting fully automated IT environments
• Tracking resource consumption to keep environments cost-efficient
• Creating service intelligence by collecting business-relevant information
• Implementing and maintaining continuity plans

**Our Added Value of Commit’s ProActive Service Cloud: **

• Cost Optimization & Control

  • Provides you the visibility, control and insights that will help you to optimize your cloud environment and save money
  • Increased visibility through collected data, workflow automation, and policy management
  • Custom reports through user-friendly dashboards
  • Cost optimization recommendations
  • Anti-Bill Shock alerts according to Commit’s predefined best practices criteria
  • Cost and Trend monitoring, anomaly detection, usage changes
  • Hidden costs alerts
  • On-Boarding Cost-Optimization review

• Security Alignment

  • Receive alerts about gaps, including a periodic recommendations report aligned with leading security best practices to maintain AWS environments’ security
  • Monthly Security Gaps Report according to Commit’s best practices (based on AWS policies/ AWS CIS Foundation)
  • Our periodic recommendations provide severity-based security gaps inspected by CloudHealth monitoring in your AWS environments
  • Remediation Monitoring: You remediate the gaps, and CloudHealth provides an on-demand report to estimate your remediation success 
  • Critical Severity GAPs Alerts: Automatic security alerts update you if critical gaps are discovered in accordance with leading security best practices

• Production Monitoring

  • Our monitoring capabilities are tightly coupled with your production cloud environments, providing you with visibility into your cloud infrastructure and ensuring constant and reliable service through our best-in-class monitoring processes and tools
  • Infrastructure dashboard and alerts, including free access to Datadog
  • Best practice metric-based alerts
  • Monthly available reporting
  • Free Access to web-based ticketing system
  • Incident response according to client’s playbook, performed by NOC analyst
  • 15 minute response time for critical incidents

• Special Care Advisory Service

  • Closely managed nurturing with guidance, consulting and reviews to ensure your cloud journey will be as smooth as possible with minimal bumps along the way
  • Appointed TAM (Technical Account Management) will be your focal point to assist you with design and architecture consulting of new or existing cloud-native applications, implementation guidance and more
  • Interactive whiteboarding sessions: Use our experience and knowledge by meeting our top experts for consulting sessions in order to overcome your challenges and meeting your business goals.
    • Example topics: SaaS, IoT, Cyber, Data (migration/analytics/pipeline/ etc.) and more
  • Quarterly Business Reviews
    • Design and architecture review, with roadmap exploration and recommendations 
    • Security architecture review, status, gaps and remediation recommendations
    • Cloud Financial review, trends and recommendations / opportunities to save money