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Overview

Overview

  • Increase customer purchases, and decrease FAQ and other informative content integration with the use of Generative AI. Elevate customer interactions and product knowledge using Generative AI. Venture into a new era of customer support with Trek10's "Retail Product Q&A Assistant", now available on the AWS Marketplace as a proof of concept. Tailored for the bustling world of retail, this innovative chatbot prototype harnesses your extensive product documentation to forge an initial, user-centric Q&A assistant. Say farewell to customers scouring through lengthy product pages or being placed on endless holds. With this POC, both online shoppers and in-store visitors can benefit from immediate answers to their product-related queries. From elucidating product specifications to offering usage recommendations, the chatbot provides a glimpse into its capabilities by delivering precise responses and actionable guidance. Seamlessly integrated with AWS, this solution prioritizes security and dependability, ensuring your product information remains safeguarded during this evaluation phase.
  • Yet, this POC isn't solely about the chatbot; it's also a gateway to enhancing staff skills. Collaborating with Notre Dame University, Trek10 presents a specialized training program, especially for your retail company's IT personnel. This instruction is crafted to empower them with the skills to innovate and further refine the chatbot's potential.
  • Kindly note: This proof of concept only offers an introductory peek into the tool's capabilities. A fully developed, polished product solution would require further data optimization and GenAI adjustments to align with specific retail nuances. Embark on the next phase of retail customer support with Trek10's POC, where cutting-edge innovation aligns with actionable insights and IT proficiency.

Key Technologies + AWS Services

  • Amazon Marketing
  • Amazon Bedrock GenAI
  • Amazon SageMaker
  • Amazon Q for Business

Outcomes

  • A GenAI Chatbot that can answer product questions based on consuming 1 to 2 internal data sources and minimal tuning.
  • A basic secure website to demonstrate the GenAI Chatbot.
  • A simple set of APIs which can be integrated into apps, POS systems, and websites.
  • The ability to set a GenAI Persona, allowing the chatbot the ability to use the company’s tone in interactions.
Sold by Trek10
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Fulfillment method Professional Services

Pricing Information

This service is priced based on the scope of your request. Please contact seller for pricing details.

Support

To proceed now to sign up for the Assessment, fill out the secure order form by clicking continue.  

Here's What to Expect:  

  1. Submit the AWS Marketplace Order Form by clicking "Continue" above.
  2. A Trek10 Cloud Engineer will reach out to you within 2 business days to schedule an onboarding call with your AWS Administrator to configure account access.
  3. Following onboarding, Trek10 engineers will begin our discovery process (Phase 1) that will include interviews with your technical team, reviewing documentation you have provided, and reviewing findings from our scan of your environment. Anticipated timeline for these activities is 8-10 weeks.
  4. After discovery, Trek10 engineers will assemble our findings into a report and presentation and walk you through the results in a live virtual session (Phase 2).  

By clicking Continue and submitting the form above with your AWS Account ID and contact information, this service and the respective rights and obligations of the parties hereto, shall be subject in all respects to and shall be governed by the terms and conditions set forth in Trek10’s Standard Terms and Conditions, which can be accessed at www.trek10.com/terms and which are hereby incorporated by reference and shall have the same force and effect as if fully set forth herein.  

For any questions or issues with the AWS Marketplace Order Form or any other questions please contact support@trek10.com and a Trek10 Team Member will get back to you shortly.