Key service benefits This service will provide you with the following key benefits: • Alignment of business and IT goals and objectives. • Recommended measurable KPIs to track improvement and define success. • Plan for lower costs of operations, improved efficiency, and path to return on investment. • Identification of high-level architectures and strategies to achieve and support desired performance management and operational future state. Deliverables The following deliverables are provided at the conclusion of the engagement: • NTT Visibility Performance Advisory Workshop Deck • A high-level presentation covering findings, recommendations, and general roadmap to achieve short- and long-term performance management goals. • Presentation and team review of the findings and recommendation

The workshop plan is based on an assessment of your current state, desired future state, a gap and overlap analysis of organization, process and technology, and expert recommendations. Typical topics will cover the following areas: Business goals and objectives • Technology transformation, competitive advantage, initiatives, risks, KPIs and other measurements Organization and process • Operational workflow, organizational structure, roles and process maturity and execution • Architecture and integrations Monitoring technologies • Instrumentation and streaming – Application Performance Management • Synthetic user experience – Path visualization Customer responsibilities We ask for an adequate work environment for our consultants, as well as appropriate access to materials, data, personnel (e.g., subject matter experts such as systems administrators) and facilities, as required. In addition, we ask for the following, as applicable: • Providing a designated representative to act as the focal point for our consultants to coordinate and deliver the engagement. • Providing information related to application and infrastructure systems. • Access to any existing performance management product dashboards, as required, to assess the operational health of the existing solutions. • Digital experience monitoring – Device and real user experience • Logging – Application, performance and SEIM • Full packet capture and flows • Traditional infrastructure status and performance.