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    WFM Subscription

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    Sold by: Playvox 
    Built from the ground up for digital-first, omnichannel contact centers and supports the workflows required today. Intelligently forecast, schedule, and monitor your workforce without the need of specialized resources or data analysts.
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    WFM Subscription

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    Sold by: Playvox 

    Overview

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    We understand that customer interactions are often complex, requiring multiple steps and/or staff outside of customer service to solve particular issues. Playvox WFM enables you to plan, forecast, and schedule agents for multi-step interactions with AI-powered foresight, helping you keep your budget on track. Elevate employee engagement and agent scheduling by supporting shift swaps within the team, as well as time off requests. Give agents access to real-time data so they have a clear understanding about their performance metrics, and where they need to adjust to provide exceptional experiences. With Playvox, you can step away using a system built for a phone world that is increasingly disappearing and leverage a WFM solution designed for the complex and omnichannel world of today.

    Highlights

    • Automate forecasting and scheduling efforts that are done in spreadsheets or other subpar system
    • Real-time data and self-adjusting/self-learning AI lets you continuously improve forecast accuracy, so you only schedule the staff needed
    • Get a real-time view of planned vs actual for every location and work type to communicate with your customers on the channels they prefer

    Details

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    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    WFM Subscription

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    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    12-month contract (1)

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    Dimension
    Description
    Cost/12 months
    WFM Subscription
    User Software License
    $432.00

    Vendor refund policy

    No Refund Policy

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    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

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    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    Ready to use Playvox's powerfully simple Workforce Engagement Management solutions? Let's transform your customer teams today.

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Ratings and reviews

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    127 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Shahzad S.

    Playvox review

    Reviewed on Dec 17, 2024
    Review provided by G2
    What do you like best about the product?
    3rd party integrations with talk desk is great.
    What do you dislike about the product?
    They dont have a mobile app and it is , hard to sync with Google
    What problems is the product solving and how is that benefiting you?
    Time tracking, scheduling.
    christine r.

    Very accurate and professional

    Reviewed on Dec 16, 2024
    Review provided by G2
    What do you like best about the product?
    Keeps me up to date with my schedule....
    What do you dislike about the product?
    Nothing at the moment. I think it is a very good.
    What problems is the product solving and how is that benefiting you?
    Benefits me by having an area I locate everything.
    alfred h.

    Very Accessible

    Reviewed on Dec 13, 2024
    Review provided by G2
    What do you like best about the product?
    I love how Playvox keeps up with my schedule. It's very useful, when I forgot about my break and lunch times.
    What do you dislike about the product?
    There's no dislikeable features about Playvox.
    What problems is the product solving and how is that benefiting you?
    It provides us with our scheduled. So it's very helpful with reminding us with break and lunch hours.
    tyanna l.

    Playvox Review.

    Reviewed on Dec 09, 2024
    Review provided by G2
    What do you like best about the product?
    It helps me remeber the times and breaks that have through out the day so i check it multiple times while working through out the day!
    What do you dislike about the product?
    Its in military time but i still undestand the times.
    What problems is the product solving and how is that benefiting you?
    My playvox is letting me know what my schedule is and allowing me to put in overtime. check my scores etc.
    omar v.

    I think is a good tool to follow the schedule

    Reviewed on Dec 05, 2024
    Review provided by G2
    What do you like best about the product?
    that it help me to follow my shedule with no problem and make me be on time is a Ese of use
    What do you dislike about the product?
    nothing at all since is a very good tool
    What problems is the product solving and how is that benefiting you?
    make be on time during my jurnay
    View all reviews