RentAssistIQ™ is a modern, web-based solution including application intake, eligibility determination, payment calculation, and payment processing functionality for rental assistance programs. With functionality to support rental property owners/landlords, tenants and utility providers, the system cohesively collects all party information tying it to a single property-level application. We host it in the secure cloud – providing infinitely scalable server capacity to handle high loads. The software can be downloaded by applicants on their mobile phones using Google or Apple stores and provides each applicant their own Landing Page to see their progress and payments.

IEM is currently using this system for City of Fayetteville and Cumberland County, North Carolina to for Emergency Rental Assistance Program Administration ($12.8 Million). In order to manage the unprecedented numbers of applications that are anticipated, and to quickly and effectively move individuals through the process, an efficient software is required to ensure those in need receive funds before it is too late. RentAssistIQ™ is being utilized for application processing for this Program. RentAssistIQ™ is powered by Appian—a low code, secure platform. Appian technology is already a trusted partner for the U.S. Treasury, the agency administering the ERA program, and is used by the Department to track applications, coordinate and assess reports, and integrate internal strategies. IEM’s incorporation of this technology in RentAssistIQ™ ensures its processes and systems fully align with Treasury’s standards and can seamlessly process rental assistance applications. RentAssistIQ™ technology is capable of processing large volumes of applications and documents accurately and efficiently while employing fraud detection capabilities.