Sold by: WalkMeÂ
Deployed on AWS
WalkMe Digital Adoption Platform (DAP) (NASDAQ: WKME) sits on top of your tech stack, providing visibility into software usage at every level. Pinpoint and resolve digital friction across applications and workflows. Create engaging, people-centric experiences using personalized guidance and automation, boosting adoption, improving efficiency, reducing risk, and enhancing productivity. Manage constant change, onboard faster, and maximize the value of your software investments with WalkMe.
Overview
Pinpoint and resolve digital friction, manage future change, and achieve the software ROI you expect.
WalkMe Digital Adoption Platform (DAP) (NASDAQ: WKME) sits on top of your tech stack, giving you visibility into software usage at every level. With WalkMe, create people-first, frictionless experiences across apps and workflows, improving software adoption, saving money, reducing risk, boosting productivity, and enhancing employee engagement.
Manage constant change better. Adapt to new processes, software, and shifting business priorities with ease. Onboard people faster. And prove the value of your software investments while maximizing ROI.
Features: Data Application usage analytics: Monitor software usage and adoption at the application, department, and user level. Workflows analytics: See how apps are used, in what context and where users are experiencing friction. Guidance analytics: Understand how users engage with WalkMes interactive on-screen guidance. License optimization: Compare software investments to actual usage to optimize your software spend. Form analytics: Uncover actionable insights into where users get stuck, waste time, or abandon processes. Report customization: Track and measure user engagement and digital adoption projects.
Action Content creation: Design personalized workflows using a self-service editor. Process automation: Easily automate repetitive, tedious, and complex processes within and across applications. Manage and scale workflows: Resolve building issues in real time. Automate testing and maintenance processes for fast, reliable deployment. Seamlessly integrate the look and feel of your brand across all WalkMe elements.
Experience In-app guidance: Provide contextual guidance and support on key workflows with tooltips, visual cues, onboarding task lists, and on-demand resources. Notifications and surveys: Deliver key information, gather feedback, and activate your users with pop-up notifications and surveys. Conversational interface: Leverage a natural language chat interface to find information, automate processes, and complete tasks faster. Employee hub: Drive employee efficiency and engagement with a unified gateway to work on desktop and mobile.
About WalkMe WalkMe is cloud-based digital adoption platform (DAP) enables organizations to measure, drive, and act to ultimately accelerate their digital transformations and better realize the value of their software investments. Our platform leverages proprietary technology to provide visibility to an organization Chief Information Officer and business leaders, while improving user experience, productivity and efficiency for employees and customers. Alongside walkthroughs and third-party integration capabilities, our platform can be customized to fit an organization needs.
Highlights
- Deliver frictionless, people-first software experiences with the worlds leading Digital Adoption Platform. Get full visibility into the software running in your organization and whether its being used as intended, all in the context of the jobs your people are trying to get done.
- Instantly deliver personalized, automated experiences at the point of friction. Manage change effectively as you implement new processes, software, and business priorities.
- Show software ROI with clear and measurable adoption and efficiency KPIs by application, workflow, or business process. WalkMe DAP is purpose-built with security in mind, using a robust approach to protect data privacy and adhere to compliance regulations. This enables global customers to accelerate digital adoption with peace of mind.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months |
|---|---|
WalkMe for Employees | $150,000.00 |
Vendor refund policy
Non-refundable
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
community@walkme.com , 1-855-4-WALKME (925563)
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By WalkMe
By Contentsquare
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
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AI generated from product descriptions
Application Usage Analytics
Monitor software usage and adoption across applications, departments, and user levels with detailed tracking capabilities
Workflow Automation
Automate repetitive, complex processes within and across applications using a self-service editor and seamless integration
Contextual Guidance
Provide interactive on-screen guidance with tooltips, visual cues, onboarding task lists, and on-demand resources for users
Conversational Interface
Leverage natural language chat interface to find information, automate processes, and complete tasks efficiently
Performance Insights
Generate comprehensive analytics on user engagement, workflow friction, form interactions, and software license optimization
Data Capture Mechanism
Tagless architecture that automatically captures 100% of user interactions across web and mobile applications without manual configuration
Cross-Platform Support
Comprehensive insights across mobile apps, web applications, single page applications, and major frameworks including React Native and Flutter
Privacy and Compliance Framework
Automatic masking of sensitive data types including PII, PCI, PHI, and NPI to ensure regulatory compliance and data security
Deployment Flexibility
Support for hybrid, single tenant, and multi-tenant deployment environments to meet enterprise-specific operational requirements
Anomaly Detection Capability
Advanced system for identifying digital friction, detecting fraud risks, and uncovering behavioral anomalies across digital platforms
User Interaction Visualization
Advanced heatmap and journey tracking technology that captures user clicks, hovers, and scrolling behaviors across digital platforms
Session Replay Technology
Comprehensive user journey recording system that captures mouse movements, clicks, taps, and swipes with precise replay capabilities
Performance Analytics
AI-powered analytics platform that evaluates content element performance using metrics like attractiveness, engagement, click rate, and conversion
Digital Experience Intelligence
Machine learning-driven platform that provides deep insights into user progression from entry to exit across digital interfaces
Impact Measurement Framework
Advanced quantification system that correlates user experience metrics with key business performance indicators like conversion rates and revenue
Standard contract
No
Customer reviews
0 ratings
0 AWS reviews
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505 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Moin V.
Great tool for driving user adoption and simplifying onboarding
Reviewed on Aug 29, 2025
Review provided by G2
What do you like best about the product?
WalkMe makes it easy to guide users through complex processes with in-app walkthroughs, tips, and automation. It reduces training time, improves adoption of new tools, and provides helpful analytics to track user behavior and continuously optimize the experience. The platform is very user-friendly once you get the hang of it.
What do you dislike about the product?
The setup can take time, especially when building advanced flows. Some features have a bit of a learning curve, and it may require support from the WalkMe team or community to unlock its full potential. However, once configured, it runs smoothly.
What problems is the product solving and how is that benefiting you?
WalkMe helps us solve the challenge of onboarding users to complex enterprise applications by providing clear, step-by-step in-app guidance. It reduces the need for lengthy training sessions, improves user adoption, and minimizes errors in critical processes. With WalkMe Insights, we can also track user behavior, identify where people struggle, and quickly optimize workflows. This has saved time, boosted productivity, and increased overall user satisfaction.
Ayushi S.
WalkMe (DAP Tool)
Reviewed on Aug 25, 2025
Review provided by G2
What do you like best about the product?
It is easy to use and implement. Helps the users to get training on any system without the hassle to go back and forth to the documents. It saves time of the users through automation. It helps in rectifying the errors which users can make. It provides customer support as a training tool. It helps to reduce support tickets. It provides on screen guidance and training whenever users need it.
What do you dislike about the product?
The maintenance part of it is tough and is required from time to time.
What problems is the product solving and how is that benefiting you?
error handling, reduce support tickets, save users time and user efficiency.
Robert H.
Seamless Guidance That Drives Real Results
Reviewed on Aug 21, 2025
Review provided by G2
What do you like best about the product?
The most helpful aspect of WalkMe is its ability to guide users through complex processes in real time, reducing the need for extensive training and support. The upsides include faster user adoption, fewer errors, and valuable insights from analytics that help us continuously improve the user experience. The whole experience is seamless and allows us to build solutions that blend in with the platform.
What do you dislike about the product?
Initial setup and build can be time-consuming, especially for more complex processes. Ongoing maintenance can occur, but you are given the tools and AI options to make this easy to maintain, and most WalkMe solutions remain intact after app updates, and the value outweighs the effort.
What problems is the product solving and how is that benefiting you?
WalkMe is helping us solve challenges with user adoption, onboarding, and process compliance by providing in-app guidance, validation, and automation. We initially turned to WalkMe to take place of our Salesforce live training, but it's provided us with so much more in therms of reducing training costs, minimizing errors, and ensuring employees can complete complex workflows accurately and efficiently.
Banking
WalkMe – A Game Changer for Digital Enablement
Reviewed on Aug 21, 2025
Review provided by G2
What do you like best about the product?
I like how WalkMe reduces training time by offering in-app support and self-service learning, which improves efficiency and productivity.
What do you dislike about the product?
Complex use cases often need additional support or advanced configurations, which can be challenging for new users.
What problems is the product solving and how is that benefiting you?
WalkMe is helping bridge the gap between users and complex systems by simplifying processes. The key benefit is improved productivity, fewer errors, and faster onboarding, which saves both time and effort for end-users as well as administrators.
Shraddha B.
Digital Adoption Specialist
Reviewed on Aug 19, 2025
Review provided by G2
What do you like best about the product?
Powerful Features: Offers a wide range of tools like interactive walkthroughs, pop-ups, and tips to guide users.
Reduces Support Tickets: Helps users solve their own problems, lowering the burden on support and IT teams.
Detailed Analytics: Provides strong insights into user behavior and engagement, helping to optimize workflows.
Effective for Onboarding: Excellent for training new employees or users on complex software.
Reduces Support Tickets: Helps users solve their own problems, lowering the burden on support and IT teams.
Detailed Analytics: Provides strong insights into user behavior and engagement, helping to optimize workflows.
Effective for Onboarding: Excellent for training new employees or users on complex software.
What do you dislike about the product?
Steep Learning Curve: Can be very complex and difficult to master, often requiring a dedicated team.
What problems is the product solving and how is that benefiting you?
For - User adoption and Positive Business impact through user engagement and time saving