Sold by: WalkMe
Deployed on AWS
WalkMe Digital Adoption Platform (DAP) (NASDAQ: WKME) sits on top of your tech stack, providing visibility into software usage at every level. Pinpoint and resolve digital friction across applications and workflows. Create engaging, people-centric experiences using personalized guidance and automation, boosting adoption, improving efficiency, reducing risk, and enhancing productivity. Manage constant change, onboard faster, and maximize the value of your software investments with WalkMe.
4.6
Overview
Pinpoint and resolve digital friction, manage future change, and achieve the software ROI you expect.
WalkMe Digital Adoption Platform (DAP) (NASDAQ: WKME) sits on top of your tech stack, giving you visibility into software usage at every level. With WalkMe, create people-first, frictionless experiences across apps and workflows, improving software adoption, saving money, reducing risk, boosting productivity, and enhancing employee engagement.
Manage constant change better. Adapt to new processes, software, and shifting business priorities with ease. Onboard people faster. And prove the value of your software investments while maximizing ROI.
Features: Data Application usage analytics: Monitor software usage and adoption at the application, department, and user level. Workflows analytics: See how apps are used, in what context and where users are experiencing friction. Guidance analytics: Understand how users engage with WalkMes interactive on-screen guidance. License optimization: Compare software investments to actual usage to optimize your software spend. Form analytics: Uncover actionable insights into where users get stuck, waste time, or abandon processes. Report customization: Track and measure user engagement and digital adoption projects.
Action Content creation: Design personalized workflows using a self-service editor. Process automation: Easily automate repetitive, tedious, and complex processes within and across applications. Manage and scale workflows: Resolve building issues in real time. Automate testing and maintenance processes for fast, reliable deployment. Seamlessly integrate the look and feel of your brand across all WalkMe elements.
Experience In-app guidance: Provide contextual guidance and support on key workflows with tooltips, visual cues, onboarding task lists, and on-demand resources. Notifications and surveys: Deliver key information, gather feedback, and activate your users with pop-up notifications and surveys. Conversational interface: Leverage a natural language chat interface to find information, automate processes, and complete tasks faster. Employee hub: Drive employee efficiency and engagement with a unified gateway to work on desktop and mobile.
About WalkMe WalkMe is cloud-based digital adoption platform (DAP) enables organizations to measure, drive, and act to ultimately accelerate their digital transformations and better realize the value of their software investments. Our platform leverages proprietary technology to provide visibility to an organization Chief Information Officer and business leaders, while improving user experience, productivity and efficiency for employees and customers. Alongside walkthroughs and third-party integration capabilities, our platform can be customized to fit an organization needs.
Highlights
- Deliver frictionless, people-first software experiences with the worlds leading Digital Adoption Platform. Get full visibility into the software running in your organization and whether its being used as intended, all in the context of the jobs your people are trying to get done.
- Instantly deliver personalized, automated experiences at the point of friction. Manage change effectively as you implement new processes, software, and business priorities.
- Show software ROI with clear and measurable adoption and efficiency KPIs by application, workflow, or business process. WalkMe DAP is purpose-built with security in mind, using a robust approach to protect data privacy and adhere to compliance regulations. This enables global customers to accelerate digital adoption with peace of mind.
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Buyer guide
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months |
|---|---|
WalkMe for Employees | $150,000.00 |
Dimensions summary
This listing has one pricing dimension: WalkMe for Employees, billed per user under a contract. You buy a set number of user licenses, called the Permitted Number, defined in your order. Pricing scales with how many users you license to access the platform and receive in-app guidance across your internal applications. Your payment obligation is fixed for the committed term and does not depend on how many users you actually deploy. Actual usage matters only if it exceeds your licensed count, which can trigger overage charges.
Top-of-mind questions for buyers
A user is a licensed individual who accesses the platform or receives in-app guidance. End Users are limited to your employees, including contract employees but not vendors. Each user is tracked by a unique user ID assigned through the Console, or by a browser cookie when no ID is present.
Your payment is fixed for the committed term based on the Permitted Number in your order. Actual usage matters only for overages. If deployed users exceed your licensed count, overage charges may apply. Tracking by cookie instead of a unique user ID can raise reported counts and required fees.
No. Your obligation to pay is not conditioned on whether you actually deploy the platform to End Users. You pay for the licensed Permitted Number regardless of how many users you activate. Fees are non-cancelable for the committed term and non-refundable except in specific termination cases.
www.walkme.com
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Non-refundable
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Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
community@walkme.com , 1-855-4-WALKME (925563)
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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By WalkMe
By Contentsquare
Sentiment is AI generated from actual customer reviews on AWS and G2
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AI generated from product descriptions
Application Usage Analytics
Monitor software usage and adoption metrics at the application, department, and user level to track digital adoption across the organization.
Workflow Analytics and Friction Detection
Analyze how applications are used in context and identify where users experience friction points within workflows.
Process Automation
Automate repetitive, tedious, and complex processes within and across applications with self-service workflow design capabilities.
In-App Contextual Guidance
Provide on-screen guidance including tooltips, visual cues, onboarding task lists, and on-demand resources at the point of user friction.
Conversational Interface
Leverage natural language chat interface to enable users to find information, automate processes, and complete tasks through conversational interaction.
Automatic Data Capture Architecture
Tagless data capture mechanism that automatically collects 100% of user interactions across applications without requiring manual tagging or configuration.
Deployment Flexibility
Support for hybrid, single-tenant, and multi-tenant deployment environments to accommodate enterprise compliance and operational requirements.
Cross-Platform Application Support
Comprehensive coverage of web applications, mobile apps, single-page applications, React Native, and Flutter frameworks for complete user interaction visibility.
Data Privacy and Masking
Automatic masking of sensitive data including PII, PCI, PHI, and NPI to ensure security and regulatory compliance.
Anomaly Detection and Fraud Identification
Real-time detection of anomalies and fraudulent patterns across digital journeys to identify and mitigate risk.
User Interaction Visualization
Heatmaps and journey mapping capabilities that display user clicks, hovers, scrolls, and content element performance metrics including attractiveness, engagement, click rate, and conversion.
Session Replay and Recording
Ability to replay individual user sessions with mouse movements, clicks, taps, and swipes to identify pain points and validate user experience hypotheses.
Customer Journey Analysis
Tracking and visualization of complete customer journeys from entry to exit across digital touchpoints to identify opportunities, frustrations, and audience segment-specific patterns.
Business Impact Measurement
Quantification of user experience impact on key business metrics including conversion rate, revenue, site and app performance, and overall user experience outcomes.
AI-Powered Analytics Platform
Scalable and flexible artificial intelligence-powered platform designed to provide deep understanding of complete online customer journeys and digital experience insights.
Standard contract
No
Customer reviews
s j.
Evolving UX/UI, Responsive Support, and Promising AI Integration
Reviewed on Sep 02, 2026
Review provided by G2
What do you like best about the product?
I have been using WalkMe for about 8 years. For the last 3 years WalkMe has been my primary focus. I have seen the UX/UI evolve over the last few years and this is a strong plus. The support team is knowledgeable and responsive. The performance of WalkMe is top tier simply because WalkMe is a pioneer in the space of digital adoption. I am excited about the AI integration. Whilst I am still learning, I can see that this new feature will really take the product to another level (or a few).
What do you dislike about the product?
There really isn't much as far as dislike is concerned. I would like to see far more integration and streamlined communication within support team, specifically the fact of repeating troubleshooting requirements when cases are submitted.
What problems is the product solving and how is that benefiting you?
WalkMe has been instrumental in solving a myriad of challenges. The use cases are endless. WalkMe has been used for in-app communication/announcements for unplanned outages or planned system shut-downs during maintenance. It has also been crucial in our HR system for Year-end, benefits admin and performance reviews.
Banking
Feature-Rich and Easy to Navigate, Backed by Amazing Customer Success
Reviewed on Aug 28, 2026
Review provided by G2
What do you like best about the product?
Walkme has so many features. With the right training, the system is easy to use and navigate. The Customer Success Managers have also been amazing, keeping me and my team up to date on new features and changes as they roll out. I am not sure what the system cost to use, but the value is there. This system has been in place for almost 5 years, so the company certainly is receiving the value.
What do you dislike about the product?
So far, I haven’t come across anything I dislike about WalkMe. It’s been working as expected and does what I need it to.
What problems is the product solving and how is that benefiting you?
WalkMe provides pop-ups and tooltips within our internally built system, which has been helpful for our users. I also know it’s been helpful because WalkMe provides metrics showing what users are actually using.
Bharath Kumar L.
WalkThrus, AI Capabilities, and Smart Tooltips That Shine
Reviewed on Aug 19, 2026
Review provided by G2
What do you like best about the product?
WalkThrus, AI capabilities, and smart tooltips.
What do you dislike about the product?
Developing content takes a lot of time, and it can be quite time-consuming.
What problems is the product solving and how is that benefiting you?
It helps users with in-app guidance.
Sarah G.
Easy-to-Use WalkMe Solutions for Our Validated System
Reviewed on Aug 19, 2026
Review provided by G2
What do you like best about the product?
I appreciate how easy WalkMe solutions are to use within our validated system.
What do you dislike about the product?
There’s a bit of a learning curve with WalkMe, but there are many resources available to help you learn and get up to speed.
What problems is the product solving and how is that benefiting you?
WalkMe provides training and guidance right when users need it most.
Linda J.
WalkMe Enables ROI Insights and Boosts Adoption with Data-Driven Guidance
Reviewed on Aug 12, 2026
Review provided by G2
What do you like best about the product?
For our department, we develop several in-house applications to track data and complete work processes. The tools developed have limited back-end data, which makes it hard to measure ROI. WalkMe has enabled us to collect data and conduct analysis to better identify the tool's ROI and create learning interventions to increase adoption.
What do you dislike about the product?
Very little. I would appreciate the ability to move around or minimize forms created to allow employees to complete their work and complete a form when they are ready.
What problems is the product solving and how is that benefiting you?
Our general analytics for in-house-produced technology applications.