WalkMe DAP

My main use case for WalkMe is its application in SAP to guide the end users in order to avoid errors. A quick and specific example of how I use WalkMe in SAP to avoid these errors is an enablement; it is a step-by-step flow that I built from scratch for example, SAP MM there in a purchase requisition, guiding the end user to make fewer mistakes.

In my opinion, the best features that WalkMe offers include the dashboard, where we can see and monitor the errors, understand where the end users are making mistakes, and why they are making mistakes. We can have very accurate metrics.

WalkMe has had a positive impact on my organization by reducing the workload of the IT area, lowering support tickets, and resulting in a drop of approximately 15% after the rollout.

WalkMe can be improved in the way that it took three months before we could start implementing it, and it has some functions that are not very clear at the beginning, but after it was implemented, it was very good.

I focused more on the learning curve, so we had a very refined effort in teaching the user how to use WalkMe. It was a very detailed hands-on guide, and I believe that the preparation for it is the foundation of everything.

I give it that number nine because more trainings from SAP's side for WalkMe were missing, so that we could learn and reduce the three-month learning period.

I have been using WalkMe for approximately eight months.

WalkMe is stable.

WalkMe's customer support has some flaws.

I previously used PowerLeads, which provided trainings for the end user, and we had a reduction in the training part.

The process of reducing tickets became easier as we reduced the issue of trainings, travel time, and the cost of the end user having to stop in order to take an online training or sometimes even in-person training.

I have already obtained return on investment, with productivity increased by 60%, a time and training cost savings of almost 80%. We had metrics to know where the user makes the most mistakes and where they fail the most, focusing training more on almost 80–90%. It was a very enjoyable job, and it was really nice to see the results.

My experience with WalkMe's pricing, setup costs, and licensing indicates that it is a high price, but it brings a nice return.

I did not evaluate other options before choosing WalkMe.

My advice to other people who are thinking about using WalkMe is to adopt it as it helps a lot. It brings quantitative visibility of numbers, failures, errors, and it also helps the end user to reach the final point. I would recommend it, around 8–9%.

WalkMe is a very good platform that brings a resource to companies that is very, very quantitative, where you can monitor many things. It was a very nice project in which I took part in the implementation, and I do recommend it.

I liked this interview a lot, and I am going to implement it in my projects as well. I gave this review a rating of 9.

WalkMe is primarily used through WalkMe in Workday, where I create Smart Walk-throughs, banners, and several other features to make employees' lives easier when using Workday for HR tasks.

One of the best features of WalkMe is the Smart Walk-through, which guides employees to perform the activities they need to do. I can automate an entire workflow for requesting a benefit, creating a flow so that the employee only needs to click on the option to register a new dependent, and WalkMe then performs all the automation that the employee would do step by step. The Smart Walk-through is a great application for mitigating errors. However, for the Smart Walk-through to work correctly, it is also necessary to use other WalkMe applications in the flow, which makes it somewhat more complex when configuring a process in WalkMe. If it is well developed, it provides very good gains for the company and also for employees in general, since it reduces the errors that employees might make when they perform manual actions in Workday.

WalkMe had a positive impact in a previous organization where I worked, which is Santander, where we were able to map the reduction in errors and also used it as a way to publish announcements to employees and to block some fields in Workday. Because Workday is a global company, there were some fields where it was not possible to make changes due to global rules. With WalkMe, we were able to apply location-based rules so that some fields would be hidden. WalkMe drastically reduced manual errors, which impacted not only the good performance of the employee so they could do their tasks, but also employee satisfaction, since they did not need to perform multiple steps and would immediately know if there was any block rather than finding out in the future. The HR and technology teams also benefited, because as incorrect information was no longer arriving at the satellite systems, it drastically reduced these errors and we were able to work much better. WalkMe ended up impacting everyone involved.

WalkMe can be improved with more AI tools. Currently, I believe WalkMe may face a challenge in the future because of AI, as it will be much easier to carry out automations. WalkMe, even though it is low-code, requires that I direct everything for it. If there were tools with more AI capabilities for building new use cases with WalkMe, such as how to create a Smart Walk-through or a Launcher, I believe WalkMe would be far ahead. Thinking about the future, WalkMe will probably have significant competition with AI products or agents built within AI that also perform the same functions as WalkMe.

I have been using WalkMe for three years.

There are no stability issues.

There are no scalability issues.

I receive support directly from WalkMe.

The initial setup was conducted.

An implementation team was involved.

I rate WalkMe an eight because it is very useful and has very good performance, but it requires that the person who will build these automations with WalkMe invest time in learning the tool. Since it is a low-code tool, it is intuitive, but at some points low-code alone is not enough and you need to input some code, such as JavaScript or HTML, so you need to have additional knowledge to carry out this type of activity. As I mentioned, I believe that WalkMe would be better if it had more AI tools integrated into it. If AI were implemented, perhaps this learning time for WalkMe would not be so necessary, and if there were, for example, an application that helps in this scenario in the future, I would give a higher rating.

One piece of advice I would give is to really explore WalkMe and check out the community to understand and see what the possibilities are. WalkMe is not just about a Smart Walk-through; it can be much more than that. You can create blocks, communications, and several other things with possibilities that can greatly help your company. Do not limit yourself only to the Smart Walk-through, which is WalkMe's flagship, but also look at all the possibilities that are available with WalkMe. My overall review rating for WalkMe is eight out of ten.