WalkMe DAP

My main use case for WalkMe  is that it has been helping us unlock huge value by bringing WalkMe  to our many products for the past five years. We have been using WalkMe for many use cases and opportunities, such as training, onboarding new users, managing changes, and updates in those platforms, ensuring our users are entering correct data, and learning user behavior from analytics.

For change management, it eases users through change with guidance and provides in-system surveys. For onboarding, it quickly brings new users up to speed with onboarding tasks. It also helps with automation, automating our regular processes and cutting system time, freeing users up for more important tasks.

There is ease of use and getting up to speed in just a few days. There is a very friendly community of users who help each other all the time and structured upskilling programs. Weekly tips keep the learning going. There is great analytics on our platform usage and adoption by users and surveys.

WalkMe is particularly good for onboarding new staff and being able to search over multiple apps instantly. From an IT training point of view, I would use WalkMe if I could on every piece of software in some form.

WalkMe has helped us by reducing support tickets. If we have support tickets coming through about how to do a task in a system, we can reduce the time and cost for our support staff answering these tickets by addressing the queries with WalkMe content.

WalkMe has positively impacted my organization by providing step-by-step tutorials using Smart Walk-Thrus, which offer contextual help using SmartTips and launcher buttons. It has saved us a lot of hours and dollars that we would have otherwise invested into creating training, coaching sessions, and many more. It has also provided support to users in their flow of work without burdening them to remember every feature from coaching sessions. Additionally, it has saved a lot of clicks for our users using automation and Auto-Steps in our tutorials, giving them productive hours back in their day and ensuring correct data from different systems by blocking or guiding users properly in critical forms.

We have been able to save a lot of hours, ranging from three to four hours. Also, a lot of costs have been reduced, from thirty percent to twenty percent.

We are able to show our stakeholders excellent, truthful analytics on how users are adopting the system quickly and easily using the built-in and customized reports available.

There are also automated Smart Walk-Thrus for getting the job done faster, as well as chatbots for automating processes and filling in forms to save time and cost.

WalkMe is a great tool to support digital transformation efforts at my organization or any organization, as it has reduced the training and learning time for both users and creators, and can also support onboarding.

In my experience, the best features WalkMe offers include new system implementation, data integrity, reducing support tickets, change management, onboarding, automation, and user experience.

WalkMe supports data integrity by reducing errors and upstream problems and related costs when users make mistakes in the system, as you can add validation with WalkMe without the need for developer time. When it comes to user experience, it makes your system more user-friendly and easy to learn and use.

WalkMe definitely needs more work on analytics and more detailed reports.

The Editor needs some improvements, such as tracking edits by multiple users, locking some content, and undoing changes made by others.

I would like to see after-sales support improved, especially when it comes to scaling and operationalizing.

I have been working in my current field for the past seven years and two months.

According to my experience, WalkMe is very stable. I have not experienced any lagging or downtime.

WalkMe is very scalable and has continued to grow with my organization, efficiently handling my organization's growth.

The customer support is very responsive and proactive. I would rate the customer support a nine out of ten.

Positive

I previously used Whatfix , and the reason why we switched from Whatfix  to WalkMe was all about analytics, as WalkMe has everything you ever needed and more.

Before choosing WalkMe, we evaluated other options, including tools such as Notepad++ and Corel PaintShop Pro.

I can give you a specific example of how I use WalkMe for onboarding or change management.

I would rate WalkMe a nine out of ten. I give it a nine because of the ease of use and getting up to speed in just a few days. WalkMe can be used by new users easily and quickly while providing many advanced features for power users to keep exploring and creating innovative solutions. There are always some things that you have not used earlier. It has a very friendly community of users who help each other all the time, and structured tips keep the learning going.

In my experience, the price is very competitive and affordable for any size of organization.

I would advise others looking into using WalkMe that it is a great tool and highly recommendable as it allows us to provide just the right amount of help at different points in the product use flow.