Sold by: WalkMe
Deployed on AWS
WalkMe Digital Adoption Platform (DAP) (NASDAQ: WKME) sits on top of your tech stack, providing visibility into software usage at every level. Pinpoint and resolve digital friction across applications and workflows. Create engaging, people-centric experiences using personalized guidance and automation, boosting adoption, improving efficiency, reducing risk, and enhancing productivity. Manage constant change, onboard faster, and maximize the value of your software investments with WalkMe.
4.6
Overview
Pinpoint and resolve digital friction, manage future change, and achieve the software ROI you expect.
WalkMe Digital Adoption Platform (DAP) (NASDAQ: WKME) sits on top of your tech stack, giving you visibility into software usage at every level. With WalkMe, create people-first, frictionless experiences across apps and workflows, improving software adoption, saving money, reducing risk, boosting productivity, and enhancing employee engagement.
Manage constant change better. Adapt to new processes, software, and shifting business priorities with ease. Onboard people faster. And prove the value of your software investments while maximizing ROI.
Features: Data Application usage analytics: Monitor software usage and adoption at the application, department, and user level. Workflows analytics: See how apps are used, in what context and where users are experiencing friction. Guidance analytics: Understand how users engage with WalkMes interactive on-screen guidance. License optimization: Compare software investments to actual usage to optimize your software spend. Form analytics: Uncover actionable insights into where users get stuck, waste time, or abandon processes. Report customization: Track and measure user engagement and digital adoption projects.
Action Content creation: Design personalized workflows using a self-service editor. Process automation: Easily automate repetitive, tedious, and complex processes within and across applications. Manage and scale workflows: Resolve building issues in real time. Automate testing and maintenance processes for fast, reliable deployment. Seamlessly integrate the look and feel of your brand across all WalkMe elements.
Experience In-app guidance: Provide contextual guidance and support on key workflows with tooltips, visual cues, onboarding task lists, and on-demand resources. Notifications and surveys: Deliver key information, gather feedback, and activate your users with pop-up notifications and surveys. Conversational interface: Leverage a natural language chat interface to find information, automate processes, and complete tasks faster. Employee hub: Drive employee efficiency and engagement with a unified gateway to work on desktop and mobile.
About WalkMe WalkMe is cloud-based digital adoption platform (DAP) enables organizations to measure, drive, and act to ultimately accelerate their digital transformations and better realize the value of their software investments. Our platform leverages proprietary technology to provide visibility to an organization Chief Information Officer and business leaders, while improving user experience, productivity and efficiency for employees and customers. Alongside walkthroughs and third-party integration capabilities, our platform can be customized to fit an organization needs.
Highlights
- Deliver frictionless, people-first software experiences with the worlds leading Digital Adoption Platform. Get full visibility into the software running in your organization and whether its being used as intended, all in the context of the jobs your people are trying to get done.
- Instantly deliver personalized, automated experiences at the point of friction. Manage change effectively as you implement new processes, software, and business priorities.
- Show software ROI with clear and measurable adoption and efficiency KPIs by application, workflow, or business process. WalkMe DAP is purpose-built with security in mind, using a robust approach to protect data privacy and adhere to compliance regulations. This enables global customers to accelerate digital adoption with peace of mind.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Buyer guide
Gain valuable insights from real users who purchased this product, powered by PeerSpot.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months |
|---|---|
WalkMe for Employees | $150,000.00 |
Vendor refund policy
Non-refundable
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
community@walkme.com , 1-855-4-WALKME (925563)
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By WalkMe
By Contentsquare
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Application Usage Analytics
Monitor software usage and adoption metrics at the application, department, and user level to track digital adoption across the organization.
Workflow Analytics and Friction Detection
Analyze how applications are used in context and identify where users experience friction within workflows to pinpoint areas requiring intervention.
Process Automation
Automate repetitive, tedious, and complex processes within and across applications with self-service workflow design capabilities.
In-App Contextual Guidance
Provide on-screen guidance including tooltips, visual cues, onboarding task lists, and on-demand resources to support users at the point of friction.
Conversational Interface
Leverage natural language chat interface to enable users to find information, automate processes, and complete tasks through conversational interactions.
Automatic Data Capture Architecture
Tagless data capture mechanism that automatically collects 100% of user interactions across web and mobile applications without requiring manual tagging or configuration.
Deployment Flexibility
Support for hybrid, single-tenant, and multi-tenant deployment environments to accommodate enterprise-grade compliance and operational requirements.
Cross-Platform Application Support
Comprehensive support for web applications, mobile apps, single-page applications, React Native, and Flutter frameworks to capture user behavior across all digital touchpoints.
Data Privacy and Masking
Automatic masking of sensitive data including PII, PCI, PHI, and NPI to ensure security and regulatory compliance standards.
Real-Time Anomaly Detection and Analysis
Real-time identification and analysis of digital friction, anomalies, and fraud patterns with root cause analysis capabilities across customer journeys.
User Interaction Visualization
Heatmaps and journey mapping capabilities that display user clicks, hovers, scrolls, and content element performance metrics including attractiveness, engagement, click rate, and conversion.
Session Replay Technology
Capability to replay individual user sessions including mouse movements, clicks, taps, and swipes to identify pain points and validate user experience hypotheses.
Customer Journey Analysis
End-to-end journey tracking from entry to exit with segmentation capabilities to identify opportunities, frustrations, and conversion progression patterns across key audience segments.
Impact Quantification Engine
Measurement and analysis of user experience impact on business metrics including conversion rate, revenue, site and app performance.
AI-Powered Analytics Platform
Scalable and flexible artificial intelligence-powered platform designed for analyzing digital experience data across websites and applications.
Standard contract
No
Customer reviews
Sreeja P.
Effective In-App Guidance with Room for Improvement
Reviewed on Feb 13, 2026
Review provided by G2
What do you like best about the product?
I use WalkMe to provide step-by-step guidance and in-app support within our SAP system. WalkMe reduces user confusion and errors in our SAP systems by providing clear, in-app guidance. What I like most about WalkMe is its interactive walkthroughs and smart tips that provide real-time guidance inside SAP systems, making complex processes much easier for users.
What do you dislike about the product?
Sometimes WalkMe struggles with dynamic elements in the SAP system, making selector configuration time-consuming; improved element detection and a smoother editor experience would be beneficial.
What problems is the product solving and how is that benefiting you?
I use WalkMe to provide step-by-step guidance and in-app support within our SAP system. It reduces user confusion and errors by offering clear guidance and real-time tips, making complex processes easier.
Harshul S.
Helpful tool for faster software adoption
Reviewed on Jan 29, 2026
Review provided by G2
What do you like best about the product?
IT makes it very easy for user to learn software without very long training sessions and the guided walkthrough are very clear and also help reduce the mistakes when using the complex systems , saves time
What do you dislike about the product?
sometime setups takes longer then expected and especially for advanced workflows and some customizations require more technical knowledge then then nirmal user might be having and support is a great help but responce time needs to be quicker for urgent issues
What problems is the product solving and how is that benefiting you?
BEst part is training cost reduction by guiding the user directly inside the apps and it help the employee complete the tasks correctly and which improve the productivity and accuricy and overall it does make a software addaption smoother and keeps the lower support support request
Korey M.
Easy to Learn for Non-Coders, with Great Team Support
Reviewed on Jan 26, 2026
Review provided by G2
What do you like best about the product?
I am not a coder, and I have been able to utilize this product and our entire team which has been great. Coming from an environment that is not my day-to-day interaction it has been easy to learn and having great support from the team.
What do you dislike about the product?
Not a dislike: would like to continue to see what walk me can do for our environment. the saying you don't know what you don't know.
What problems is the product solving and how is that benefiting you?
we use it as an "overlay" to our system. it's been helpful in guiding our agents during their interactions with clients. It helps with keeping the handling time of the call low along with assisting with ensuring that compliance is met in particular flows.
Thea megan B.
Transforms Digital Adoption with Proactive In-App Guidance
Reviewed on Jan 26, 2026
Review provided by G2
What do you like best about the product?
I like WalkMe's in-app guidance because it feels contextual, proactive, and non-intrusive, giving help exactly where and when users need it without disrupting their workflow. I also really value the Smart Walk-Thrus feature. It offers interactive, step-by-step guidance with balloons, highlights, and auto-advancing steps, helping users navigate complex tasks without leaving the app. This feature makes tasks foolproof, reduces errors, and boosts user confidence. Additionally, WalkMe's Analytics & Insights are amazing, especially the Steps Analysis and the way they help identify users' hesitation points and interaction heatmaps. This data-driven approach is crucial for optimizing processes and improving user experience, proving the tool's ROI.
What do you dislike about the product?
WalkMe is undeniably expensive, requiring long-term contracts and having a quote-based pricing structure that can quickly add up for mid-sized teams or broad deployments. Many users find it a tough sell for smaller organizations or tight budgets, with mentions of hidden or add-on fees for advanced features. Another major pain point is the maintenance and breakage when apps update. Even minor changes in the underlying software can break Walk-Thrus and other elements, necessitating regular reviews and rebuilds. It often requires a dedicated team to keep the content current, otherwise, the guidance can become unreliable or outdated fast.
What problems is the product solving and how is that benefiting you?
I find WalkMe addresses digital adoption in complex software environments, solving low productivity and high support costs. Its contextual guidance is proactive, and features like Smart Walk-Thrus and Analytics help users complete tasks faster and identify workflow improvements.
P. Z.
No-Code Drag-and-Drop Flows That Make Feature Adoption Easy
Reviewed on Jan 26, 2026
Review provided by G2
What do you like best about the product?
It is no code application, we can just drag and drop and build the interactive flows and add the tooltips when ever required and when some new features are announcements needs to be added then we can create a flow for it and publish it to users so that they got to know how to use and we have been using it to help the users learn about the feature and we have added the pdfs to the smart walk throughs we made and we use it for announcing the some important information like this environment will be down something like that.
What do you dislike about the product?
It is very costly compared to the other products which provide the similar features for example the what fix and it is sometime cause the performance degradation during the load testing and it should be responsive and give flexibility to change the inbuilt html and well rather then the css.
What problems is the product solving and how is that benefiting you?
It is using as a guide to the users
To take the survey quaterly to check the NPS score
To handle the user queries rather then raising the tickets as for every feature we have smart walk through enabled.
To take the survey quaterly to check the NPS score
To handle the user queries rather then raising the tickets as for every feature we have smart walk through enabled.