Sold by: WalkMe
Deployed on AWS
WalkMe Digital Adoption Platform (DAP) (NASDAQ: WKME) sits on top of your tech stack, providing visibility into software usage at every level. Pinpoint and resolve digital friction across applications and workflows. Create engaging, people-centric experiences using personalized guidance and automation, boosting adoption, improving efficiency, reducing risk, and enhancing productivity. Manage constant change, onboard faster, and maximize the value of your software investments with WalkMe.
4.5
Overview
Pinpoint and resolve digital friction, manage future change, and achieve the software ROI you expect.
WalkMe Digital Adoption Platform (DAP) (NASDAQ: WKME) sits on top of your tech stack, giving you visibility into software usage at every level. With WalkMe, create people-first, frictionless experiences across apps and workflows, improving software adoption, saving money, reducing risk, boosting productivity, and enhancing employee engagement.
Manage constant change better. Adapt to new processes, software, and shifting business priorities with ease. Onboard people faster. And prove the value of your software investments while maximizing ROI.
Features: Data Application usage analytics: Monitor software usage and adoption at the application, department, and user level. Workflows analytics: See how apps are used, in what context and where users are experiencing friction. Guidance analytics: Understand how users engage with WalkMes interactive on-screen guidance. License optimization: Compare software investments to actual usage to optimize your software spend. Form analytics: Uncover actionable insights into where users get stuck, waste time, or abandon processes. Report customization: Track and measure user engagement and digital adoption projects.
Action Content creation: Design personalized workflows using a self-service editor. Process automation: Easily automate repetitive, tedious, and complex processes within and across applications. Manage and scale workflows: Resolve building issues in real time. Automate testing and maintenance processes for fast, reliable deployment. Seamlessly integrate the look and feel of your brand across all WalkMe elements.
Experience In-app guidance: Provide contextual guidance and support on key workflows with tooltips, visual cues, onboarding task lists, and on-demand resources. Notifications and surveys: Deliver key information, gather feedback, and activate your users with pop-up notifications and surveys. Conversational interface: Leverage a natural language chat interface to find information, automate processes, and complete tasks faster. Employee hub: Drive employee efficiency and engagement with a unified gateway to work on desktop and mobile.
About WalkMe WalkMe is cloud-based digital adoption platform (DAP) enables organizations to measure, drive, and act to ultimately accelerate their digital transformations and better realize the value of their software investments. Our platform leverages proprietary technology to provide visibility to an organization Chief Information Officer and business leaders, while improving user experience, productivity and efficiency for employees and customers. Alongside walkthroughs and third-party integration capabilities, our platform can be customized to fit an organization needs.
Highlights
- Deliver frictionless, people-first software experiences with the worlds leading Digital Adoption Platform. Get full visibility into the software running in your organization and whether its being used as intended, all in the context of the jobs your people are trying to get done.
- Instantly deliver personalized, automated experiences at the point of friction. Manage change effectively as you implement new processes, software, and business priorities.
- Show software ROI with clear and measurable adoption and efficiency KPIs by application, workflow, or business process. WalkMe DAP is purpose-built with security in mind, using a robust approach to protect data privacy and adhere to compliance regulations. This enables global customers to accelerate digital adoption with peace of mind.
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months |
|---|---|
WalkMe for Employees | $150,000.00 |
Vendor refund policy
Non-refundable
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
community@walkme.com , 1-855-4-WALKME (925563)
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By WalkMe
By Contentsquare
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
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Negative reviews
AI generated from product descriptions
Application Usage Analytics
Monitor software usage and adoption metrics at the application, department, and user level to track digital adoption across the organization.
Workflow Analytics and Friction Detection
Analyze how applications are used in context and identify where users experience friction within workflows to pinpoint areas requiring intervention.
Process Automation
Automate repetitive, tedious, and complex processes within and across applications with self-service workflow design capabilities.
In-App Contextual Guidance
Provide on-screen guidance including tooltips, visual cues, onboarding task lists, and on-demand resources to support users at the point of friction.
Conversational Interface
Leverage natural language chat interface to enable users to find information, automate processes, and complete tasks through conversational interactions.
Automatic Data Capture Architecture
Tagless data capture mechanism that automatically collects 100% of user interactions across web and mobile applications without requiring manual tagging or configuration.
Deployment Flexibility
Support for hybrid, single-tenant, and multi-tenant deployment environments to accommodate enterprise-grade compliance and operational requirements.
Cross-Platform Application Support
Comprehensive support for web applications, mobile apps, single-page applications, React Native, and Flutter frameworks to capture user behavior across all digital touchpoints.
Data Privacy and Masking
Automatic masking of sensitive data including PII, PCI, PHI, and NPI to ensure security and regulatory compliance standards.
Real-Time Anomaly Detection and Analysis
Real-time identification and analysis of digital friction, anomalies, and fraud patterns with root cause analysis capabilities across customer journeys.
User Interaction Visualization
Heatmaps and journey mapping capabilities that display user clicks, hovers, scrolls, and content element performance metrics including attractiveness, engagement, click rate, and conversion.
Session Replay Technology
Capability to replay individual user sessions including mouse movements, clicks, taps, and swipes to identify pain points and validate user experience hypotheses.
Customer Journey Analysis
End-to-end journey tracking from entry to exit with segmentation capabilities to identify opportunities, frustrations, and conversion progression patterns across key audience segments.
Impact Quantification Engine
Measurement and analysis of user experience impact on business metrics including conversion rate, revenue, site and app performance.
AI-Powered Analytics Platform
Scalable and flexible artificial intelligence-powered platform designed for analyzing digital experience data across websites and applications.
Standard contract
No
Customer reviews
Rohith N.
WalkMe’s Flexible, Enterprise-Ready Digital Adoption with Powerful Analytics
Reviewed on Apr 17, 2026
Review provided by G2
What do you like best about the product?
WalkMe stands out for its robust digital adoption capabilities and overall flexibility. Being able to build highly customizable in-app guidance, paired with strong analytics and segmentation, helps us proactively support users and tackle adoption challenges at scale. It also integrates smoothly into complex enterprise environments, making it easier to standardize processes and reduce user errors.
What do you dislike about the product?
While WalkMe is a powerful platform, the initial setup and configuration can be complex and come with a learning curve, especially for more advanced use cases. Creating, updating, and maintaining content also takes time and requires careful testing to keep everything accurate as the underlying applications change. In addition, some features are advanced enough that they may require dedicated administrative effort to manage effectively.
What problems is the product solving and how is that benefiting you?
WalkMe helps us address challenges like low user adoption, complex workflows, and an overreliance on training and support. With real-time, in-app guidance, it reduces confusion and mistakes while helping ensure processes are followed consistently. For our organization, this has translated into higher user productivity, faster onboarding, and fewer support tickets, which in turn lets teams spend more time on higher-value work.
Kayti C.
Ease of Building, but Data Challenges
Reviewed on Apr 16, 2026
Review provided by G2
What do you like best about the product?
I like the ease of building with WalkMe, as it allows me to quickly create a solution in a matter of minutes, which is much faster than typical development efforts. The low code and no code options make it accessible for my needs, although writing jQuery scripts can complicate things sometimes. I also think the data elements are quite good for gathering background information on what users are doing in the system, although it does take time to set up.
What do you dislike about the product?
I think getting data out is sometimes an issue. I feel like I hear about some other customers utilizing Power BI or other outside analytics tools that really enhance how they see WalkMe and the value that it's giving them. If WalkMe were to be able to provide a better solution around that, that would be great. There are some limitations in the WalkMe console as well where it's hard to kind of tag things and make everything kinda all fit together and say, this content that we've built and these tracked events that we've built all match this individual process. So that we can kinda say process by process, where are we seeing success, and where are we seeing areas of improvement.
What problems is the product solving and how is that benefiting you?
WalkMe ensures our users can complete complex processes quickly and easily through automation. It provides valuable insights by capturing data on user activities, helping us see successes and areas for improvement, and verifies if releases are used as intended.
James M.
WalkMe Makes Complex Apps Easy to Master
Reviewed on Apr 15, 2026
Review provided by G2
What do you like best about the product?
The primary value of WalkMe is its ability to bridge the gap between a complex software interface and what end users are actually trying to accomplish. It acts like an invisible “expert layer,” guiding people through advanced features without forcing them to leave the application.
In practice, WalkMe can shift an application from being a “tool the user has to learn” into a “solution that teaches the user.” That change supports higher retention, faster incident response for the client, and measurable growth for the business.
In practice, WalkMe can shift an application from being a “tool the user has to learn” into a “solution that teaches the user.” That change supports higher retention, faster incident response for the client, and measurable growth for the business.
What do you dislike about the product?
WalkMe does a great job of making the creation of content easy. The maintenance, even with Deep UI and Ai capabilities, remains difficult. This can vary depending on the application it is applied to.
What problems is the product solving and how is that benefiting you?
As a SaaS company, we've got various programs that lean on WalkMe to include, product updates, NPS survey, onboarding for low/no touch clients, webinar announcements, and upsell campaigns.
theodora m.
WalkMe Delivers Just-in-Time, In-App Guidance Right Where Users Need It
Reviewed on Apr 13, 2026
Review provided by G2
What do you like best about the product?
Being able to provide just-in-time, in-app user assistance is our favorite aspect of WalkMe. Instead of going to an external page, users can hover over launchers or tooltips and get information right where needed. Links to additional content gives them the opportunity to learn more.
What do you dislike about the product?
From a functionality standpoint, I don’t have any complaints. Since I’m not responsible for the contract and don’t know the cost, I can’t comment on pricing or that side of things.
What problems is the product solving and how is that benefiting you?
WalkMe helps us onboard users faster and enables them to become proficient with our software much more quickly than they would with traditional documentation.
TANMAYAKHADE
Guidance has reduced support tickets but still needs faster steps and better interface clarity
Reviewed on Apr 06, 2026
Review from a verified AWS customer
What is our primary use case?
WalkMe guides end users on how to use tools such as Salesforce when they are new to the platform. It functions as an extension running on top of Salesforce , helping end users understand how to navigate and use the platform.
WalkMe provides step-by-step guidance by instructing end users on UI elements, available fields, and next steps in their workflow. It serves as a guiding tool for end users to understand how to use the product.
What is most valuable?
The approval process is one of the good features of WalkMe, as it tells us what needs to be done properly.
In-app guidance features definitely help my users better navigate complex software, as it usually reduces a lot of tickets that are raised by end users. Users are often unable to view some information or do not know how to proceed with the next steps.
The in-app guidance reduces a lot of tickets that are getting logged to the L1 team. Since this feature is already provided to end users, they can solve issues on their own, which helps reduce the ticket volumes being logged into Salesforce.
WalkMe has impacted my organization overall by reducing the ticket volume and turnaround time by approximately 7%. Earlier, we used to get 70 tickets, and now the ticket volume has come down to about 50 or 55. For an overall year, the ticket volume has gone down to about 200 or 250 tickets, which means less time is spent by the L1 teams.
What needs improvement?
There is always a scope to improve WalkMe. The interactions and the UI interaction could improve somewhat. I would like to see something more from a UI perspective in WalkMe, particularly if the interactions could be more user-friendly. Additionally, the step-by-step guidance sometimes takes a lot of time to move from one stage to another, so if that response time could improve, that would be a good improvement.
For how long have I used the solution?
It has been almost a year since I switched to WalkMe, starting from last April.
How are customer service and support?
WalkMe could improve their technical support response time, and it depends on which edition has been signed for. If you have signed for premium support, they usually reply back soon with a response time of less than 30 minutes. If you have normal support, the waiting time for the first response is usually two hours. I am in the middle tier of support where the first response is given within the next two hours. We do not have premium support; we have signed for normal support.
Which solution did I use previously and why did I switch?
WalkMe is the first time I am working with such tools.
What about the implementation team?
The evaluation of tools before finally choosing WalkMe was done by the higher management team, and I was only involved in the integration. I may not be sure what was discussed regarding any alternate products.
What was our ROI?
I have already seen return on investment, as it is almost around 3.5% or 4% yearly. I do not know the exact amount, but the metrics that were discussed are around 5%, so it is around 4% or 4.2% or something similar.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable at the moment, at least what has been offered by the WalkMe team.
What other advice do I have?
WalkMe is more geared toward the end user who uses it, so I am more from the product side working with B2C products. At least for the next year, we will be with WalkMe, and at the moment, we are not looking for any change. I would rate this review overall as 4 out of 5.