WalkMe DAP

Our story at Fulcrum GT with WalkMe  started back in 2019 when we wanted to introduce WalkMe  into our Snap solution, which is built on top of SAP S/4HANA . This was one of the first implementations of WalkMe on top of SAP.

Our main use case for WalkMe at Fulcrum GT is primarily for change management, training, and onboarding new users to the platform. It is also used for users who have been using the platform for some time but may be running into trouble on a particular process or workflow they are working on. Referring to a WalkMe guided walkthrough in those instances proved to be helpful.

Inside of SAP, there are hundreds of different workflows that a user can take depending on their role, and there could be dozens of examples of where users have leveraged WalkMe guided walkthrough functionality to guide them through a particular SAP process or workflow.

WalkMe's guided walkthroughs stand out to me as the best feature WalkMe offers, along with all the flexibility that you can implement with that particular feature.

What makes the guided walkthroughs so flexible and useful in my experience is that at certain points inside of a process or workflow, a user might reach a point where they can go left or right. If they go left, then the subsequent actions that they need to take differ from if they went right at the beginning. Having that flexibility and customization is powerful.

WalkMe has positively impacted my organization with better change management, quicker onboarding, and fewer support tickets sent through from users using the product.

I have not kept up with WalkMe over the years between 2019 and now, so I am not quite sure how it can be improved.

WalkMe is quite stable in my experience.

WalkMe's scalability seems to be able to scale however much you would like it to scale.

Customer support at WalkMe was fantastic. That was an area that I was really thankful for throughout the implementation. I would rate the customer support a nine on a scale of one to ten.

We did not previously use a different solution before WalkMe. I think that there was, however, some sort of product that SAP had built that covered some of what WalkMe would do, but it proved to be unsuccessful.

WalkMe has definitely helped with broad change management, training, and onboarding. Unfortunately, I cannot give any specific relevant metrics that you are seeking.

My experience with pricing, setup cost, and licensing was nearly seven years ago. I do remember there was quite a bit of back and forth regarding pricing, licensing, and the setup costs, but at the end of the day, I think that it was fair.

We evaluated other options before choosing WalkMe, but the names of those alternatives do not come to mind at the moment.

The advice I would give to others looking into using WalkMe is to ensure that you have a resource or two dedicated towards the implementation of WalkMe, as it definitely does take an effort to make sure that it gets done correctly and that you extract the value from the product. I would rate this review an eight on a scale of one to ten.

WalkMe  serves as my digital adoption platform that provides features where user friction is reduced, and you get different sorts of walkability and navigation. The navigation workflows help you understand the features and perform all necessary operations. WalkMe  is adopted across different platforms and acts as simple in-app guidance that gives automated tools, automation, and analytics, providing whatever content is visible on the platform. WalkMe helps you over the context.

A quick specific example of how I use WalkMe in my organization is mainly during VMware deployments when we deploy this VMware.

My main use case for WalkMe involves internal IT applications that are generally available. I write those IT, ITAM , and supporting tools for troubleshooting monitoring dashboards and all that. WalkMe can be deployed there, reducing time for my team and all of the change management and feature releases. Majorly, for example, in the case of VMware, we use VM management tools, all the storage, and where you have all your compute storage and networking in place. WalkMe helps with the virtualization of the storage part and gets things sorted for us.

In my opinion, the best features WalkMe offers are mainly the faster route of onboarding users. Since the use of WalkMe reduces support tickets, it gives us user context and we get natively integrated with the software we are using and all the platforms we have. Whatever software we use, typically in the case of VMware, we gain more analytics and automation using WalkMe, which has improved our ROI.

Regarding WalkMe's analytics and automation features, the workflow gives us measurement and analysis via the analytics dashboard showing how users are behaving, where they are dropping off, and which areas are underused. It also helps optimize guidance, automate steps, and refine workflows. You have the steps to follow precisely, and it is also natively integrated with the tools we have. This additional integration helps to automate everything.

The unique features that my in-house team finds especially valuable in WalkMe include its faster onboarding capability and integration with other fields. Most of our products are SaaS-based, and we have a portal for those SaaS products. WalkMe increases features and reduces our load by providing walkthroughs, map guidance, and excellent contextual help. I have seen improvement with the software since we adopted WalkMe's features, and it shows user friction, revealing that certain user bases are restricted to specific software. It gives us comprehension of how users interact within the platform.

WalkMe can be improved, particularly for larger enterprises, as there are challenges regarding audience targeting for lower-level SMB sectors. The integration can sometimes take a lot of time, especially customizing certain segments. Compatibility and maintenance of changes are also factors and simplifying the platform will always help users. Simplification and reducing costs will be beneficial.

I have been using WalkMe for almost six to eight months.

WalkMe is stable.

WalkMe supports web, desktop, and mobile applications, with governance and security in place. It is best suited for all enterprise-level applications like SAP, Salesforce , and Workplace, making it pretty scalable.

WalkMe's customer support is good.

Before WalkMe, we were aware of competitors like Workface and other solutions, but WhatFix was more famous compared to the others.

On a scale of one to ten, I would definitely give WalkMe a seven.

I chose seven out of ten because I feel it is neutral, and it is at a very beginning stage of market study. WalkMe has certain competitors, such as WhatFix, which has its own set of features. I encourage WalkMe to explore the market more and study use cases. Even though the integrations with WalkMe are stronger, the challenges in the market have increased as competitors rise day by day. I would encourage WalkMe to focus on user attention and feedback, and to develop more natively into user bases.

We considered WorkFix, but we chose WalkMe because it has been supported by SAP for various reasons.

I would definitely recommend WalkMe, but if others are looking for a price-sensitive solution, I would not generally suggest it because WalkMe has its own pricing competition. If WalkMe can reduce its pricing for the market, especially for low-end SMB sectors, then I would definitely encourage its use. My overall review rating for WalkMe is seven out of ten.