Sold by: WalkMe
Deployed on AWS
WalkMe Digital Adoption Platform (DAP) (NASDAQ: WKME) sits on top of your tech stack, providing visibility into software usage at every level. Pinpoint and resolve digital friction across applications and workflows. Create engaging, people-centric experiences using personalized guidance and automation, boosting adoption, improving efficiency, reducing risk, and enhancing productivity. Manage constant change, onboard faster, and maximize the value of your software investments with WalkMe.
4.6
Overview
Pinpoint and resolve digital friction, manage future change, and achieve the software ROI you expect.
WalkMe Digital Adoption Platform (DAP) (NASDAQ: WKME) sits on top of your tech stack, giving you visibility into software usage at every level. With WalkMe, create people-first, frictionless experiences across apps and workflows, improving software adoption, saving money, reducing risk, boosting productivity, and enhancing employee engagement.
Manage constant change better. Adapt to new processes, software, and shifting business priorities with ease. Onboard people faster. And prove the value of your software investments while maximizing ROI.
Features: Data Application usage analytics: Monitor software usage and adoption at the application, department, and user level. Workflows analytics: See how apps are used, in what context and where users are experiencing friction. Guidance analytics: Understand how users engage with WalkMes interactive on-screen guidance. License optimization: Compare software investments to actual usage to optimize your software spend. Form analytics: Uncover actionable insights into where users get stuck, waste time, or abandon processes. Report customization: Track and measure user engagement and digital adoption projects.
Action Content creation: Design personalized workflows using a self-service editor. Process automation: Easily automate repetitive, tedious, and complex processes within and across applications. Manage and scale workflows: Resolve building issues in real time. Automate testing and maintenance processes for fast, reliable deployment. Seamlessly integrate the look and feel of your brand across all WalkMe elements.
Experience In-app guidance: Provide contextual guidance and support on key workflows with tooltips, visual cues, onboarding task lists, and on-demand resources. Notifications and surveys: Deliver key information, gather feedback, and activate your users with pop-up notifications and surveys. Conversational interface: Leverage a natural language chat interface to find information, automate processes, and complete tasks faster. Employee hub: Drive employee efficiency and engagement with a unified gateway to work on desktop and mobile.
About WalkMe WalkMe is cloud-based digital adoption platform (DAP) enables organizations to measure, drive, and act to ultimately accelerate their digital transformations and better realize the value of their software investments. Our platform leverages proprietary technology to provide visibility to an organization Chief Information Officer and business leaders, while improving user experience, productivity and efficiency for employees and customers. Alongside walkthroughs and third-party integration capabilities, our platform can be customized to fit an organization needs.
Highlights
- Deliver frictionless, people-first software experiences with the worlds leading Digital Adoption Platform. Get full visibility into the software running in your organization and whether its being used as intended, all in the context of the jobs your people are trying to get done.
- Instantly deliver personalized, automated experiences at the point of friction. Manage change effectively as you implement new processes, software, and business priorities.
- Show software ROI with clear and measurable adoption and efficiency KPIs by application, workflow, or business process. WalkMe DAP is purpose-built with security in mind, using a robust approach to protect data privacy and adhere to compliance regulations. This enables global customers to accelerate digital adoption with peace of mind.
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months |
|---|---|
WalkMe for Employees | $150,000.00 |
Vendor refund policy
Non-refundable
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
community@walkme.com , 1-855-4-WALKME (925563)
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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By WalkMe
By Contentsquare
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
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Application Usage Analytics
Monitor software usage and adoption metrics at the application, department, and user level to track digital adoption across the organization.
Workflow Analytics and Friction Detection
Analyze how applications are used in context and identify where users experience friction within workflows to pinpoint areas requiring intervention.
Process Automation
Automate repetitive, tedious, and complex processes within and across applications with self-service workflow design capabilities.
In-App Contextual Guidance
Provide on-screen guidance including tooltips, visual cues, onboarding task lists, and on-demand resources to support users at the point of friction.
Conversational Interface
Leverage natural language chat interface to enable users to find information, automate processes, and complete tasks through conversational interactions.
Automatic Data Capture Architecture
Tagless data capture mechanism that automatically collects 100% of user interactions across web and mobile applications without requiring manual tagging or configuration.
Deployment Flexibility
Support for hybrid, single-tenant, and multi-tenant deployment environments to accommodate enterprise-grade compliance and operational requirements.
Cross-Platform Application Support
Comprehensive support for web applications, mobile apps, single-page applications, React Native, and Flutter frameworks to capture user behavior across all digital touchpoints.
Data Privacy and Masking
Automatic masking of sensitive data including PII, PCI, PHI, and NPI to ensure security and regulatory compliance standards.
Real-Time Anomaly Detection and Analysis
Real-time identification and analysis of digital friction, anomalies, and fraud patterns with root cause analysis capabilities across customer journeys.
User Interaction Visualization
Heatmaps and journey mapping capabilities that display user clicks, hovers, scrolls, and content element performance metrics including attractiveness, engagement, click rate, and conversion.
Session Replay Technology
Capability to replay individual user sessions including mouse movements, clicks, taps, and swipes to identify pain points and validate user experience hypotheses.
Customer Journey Analysis
End-to-end journey tracking from entry to exit with segmentation capabilities to identify opportunities, frustrations, and conversion progression patterns across key audience segments.
Impact Quantification Engine
Measurement and analysis of user experience impact on business metrics including conversion rate, revenue, site and app performance.
AI-Powered Analytics Platform
Scalable and flexible artificial intelligence-powered platform designed for analyzing digital experience data across websites and applications.
Standard contract
No
Customer reviews
Vitor F.
Empowers Digital Adoption at Procurement
Reviewed on Apr 22, 2026
Review provided by G2
What do you like best about the product?
I really appreciate the user-friendliness of WalkMe. It's an intuitive platform for creating and managing content, and it has allowed us to develop WalkMe Champions, enabling system owners and team members to create content themselves. The WalkMe insights are incredibly valuable, as they help us make truly data-driven decisions for our change management projects. They have significantly helped us increase our user base by enabling us to adjust our processes based on user data. Additionally, the strong user acceptance of being guided by WalkMe is evident, with a high NPS of 4.8 out of 5.0 for helpfulness. WalkMe also effectively acts as a bridge between applications, which is a plus. The initial setup was super easy, and WalkMe provided all the necessary support for the onboarding process.
What do you dislike about the product?
Integration via Snippet code does not always work immediately and often requires additional effort to ensure a stable setup. While the WalkMe editor has improved significantly, there are still some minor limitations when managing files and images used in WalkMe content, such as walkthroughs or launchers. For the images, it is needed to make changes outside the tool and upload them again if the size/quality is not the correct one.
What problems is the product solving and how is that benefiting you?
I use WalkMe to increase user engagement and completion rates, reduce training costs, and enable data-driven decisions via WalkMe insights. It's user-friendly and supports setting up system champions - focal points.
Pharmaceuticals
Flexible WalkMe Releases That Keep Improving Training, Onboarding, and Compliance
Reviewed on Apr 22, 2026
Review provided by G2
What do you like best about the product?
I appreciate that WalkMe actively seeks—and seems to genuinely act on—feedback from its end users. As a result, there are regular product releases that aim to meet the ever-changing needs of the user base. The tool is becoming increasingly flexible; our team uses WalkMe most often for training and onboarding, data integrity, compliance, and process completion and efficiency use cases. The community aspect is also very diverse and gives users plenty of opportunities to engage with WM employees, customers, and DAP champions through many different formats and events. We have a large bodies of work within some of our systems and the Editor and end user experience do not seem to show noticeable drops in performance. I acknowledge that WalkMe is incorporating more AI features into its products and is, more than ever, accessible to laypeople who do not have lots of technical and software development experience.
What do you dislike about the product?
Although I appreciate the regular product releases, they do sometimes feel rushed and not fully thought through or tested. Some new tools sound great in theory but, in practice, they can be slow, difficult to navigate and use effectively or buggy. I often feel that further UAT on new products would be welcomed to ensure more first time quality in their new tools, instead of such regular iterations of tools. Furthermore, there is a tendency to upsell products, most recently AI-based tools.
What problems is the product solving and how is that benefiting you?
We use WalkMe as the key tool for onboarding new end users to one of our most used clinical systems via a series of proctored practice activities. Our new users of the system have reported to us that they feel WalkMe role-based passive and more active support is a lifesaver as they navigate the new system. It is used most often outside of onboarding for data integrity use cases (typically preventing errant data entry or ensuring empty fields are populated) often to avoid non-compliance which is critical in our industry. We equate the benefits to time savings/displacement of time wastage per deployable type based on calculations provided by WalkMe and devised through industry standards.
Caio Felipe A.
Essential for Onboarding and Targeted Communication
Reviewed on Apr 21, 2026
Review provided by G2
What do you like best about the product?
I find WalkMe easy to use and appreciate how it helps users on the go. It's great for onboarding users to our company's systems and provides communication at the right time to the right user. I also like its targeted communication feature which is very useful when implementing change management.
What do you dislike about the product?
WalkMe could improve the browser update tracking and proactivity in pointing potential issues and their potential solutions.
What problems is the product solving and how is that benefiting you?
I use WalkMe for onboarding users, ensuring communication at the right time, and managing change. It helps users in real-time while they're performing tasks.
César Alex G.
Strong Partnership That Drives Learning, Adoption, and Engagement
Reviewed on Apr 20, 2026
Review provided by G2
What do you like best about the product?
The partnership and collaboration have helped us deliver a strong user experience and make the learning, adoption, and engagement journey a success.
What do you dislike about the product?
The pricing model can be challenging for large, decentralized companies, making it difficult to secure the necessary budgets to expand and scale.
What problems is the product solving and how is that benefiting you?
We’re a company in constant change—scaling and continually improving our technology—so it’s important that we help users keep up as the business and our tools evolve. WalkMe has helped us meet that need, not only by supporting digital adoption, but also by giving us room to explore additional ways to complement the user journey. As new features and products continue to roll out, it helps us close gaps and deliver a more holistic solution that can support different areas while still reinforcing the overall cycle.
Rohith N.
WalkMe’s Flexible, Enterprise-Ready Digital Adoption with Powerful Analytics
Reviewed on Apr 17, 2026
Review provided by G2
What do you like best about the product?
WalkMe stands out for its robust digital adoption capabilities and overall flexibility. Being able to build highly customizable in-app guidance, paired with strong analytics and segmentation, helps us proactively support users and tackle adoption challenges at scale. It also integrates smoothly into complex enterprise environments, making it easier to standardize processes and reduce user errors.
What do you dislike about the product?
While WalkMe is a powerful platform, the initial setup and configuration can be complex and come with a learning curve, especially for more advanced use cases. Creating, updating, and maintaining content also takes time and requires careful testing to keep everything accurate as the underlying applications change. In addition, some features are advanced enough that they may require dedicated administrative effort to manage effectively.
What problems is the product solving and how is that benefiting you?
WalkMe helps us address challenges like low user adoption, complex workflows, and an overreliance on training and support. With real-time, in-app guidance, it reduces confusion and mistakes while helping ensure processes are followed consistently. For our organization, this has translated into higher user productivity, faster onboarding, and fewer support tickets, which in turn lets teams spend more time on higher-value work.