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such a DAP platform!
What do you like best about the product?
Easy console, intuitive, AI, saving time for training, great guidance!
What do you dislike about the product?
I would like to recommend an option to export list of systems from the console.
What problems is the product solving and how is that benefiting you?
Training guidance, SA4HANA within concur, etc.
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Prepare and guide employees for latest changes in technology
What do you like best about the product?
WalkMe is an critical platform that enable us to analyzed user interaction with tools and features on application. Helpful support from the dev team to maximixed this platform full potential and to learn how to operate its complex platform. Always updating its tools and features with the latest technology in the market is the reason why WalkMe is always relevant in the industry. All this new technology and changes is the key to build more helpful business solutions and elivating customer experience.
What do you dislike about the product?
Satisfied and no dislike with WalkMe platform.
What problems is the product solving and how is that benefiting you?
Find the root caust for our business ineffectiveness and use WalkeMe to improve performance. Effective operation and processes permit us to improve service for customer and reduce support tickets seeking for help.
I see Walkme as having good potential
What do you like best about the product?
What I like about Walkme the most is the integrity with a lot of platforms and having different UI centralized where we can find everything about the product.
One of the upsides of this is that we don't have to modify our systems/applications directly if we want to make a guided tour of the solution and have to maintain a format across all the platforms. Having Walkme simplifies this by maintaining a solid format for all the platforms.
One of the upsides of this is that we don't have to modify our systems/applications directly if we want to make a guided tour of the solution and have to maintain a format across all the platforms. Having Walkme simplifies this by maintaining a solid format for all the platforms.
What do you dislike about the product?
Even if we start to have a centralized UI when it comes to managing systems/metrics and users... Sometimes is contra-productive to jump onto different platforms/portals to do those kinds of works.
What problems is the product solving and how is that benefiting you?
Having a tool that guides the final user to do their work reduces a lot of human errors, time-consuming, and minimizes misunderstanding of the platforms.
Walkme review
What do you like best about the product?
Very versatile and easy to integrate from a technical perspective. We have deployed it on over 7 tools and platforms within HP over the last 3 years, very easily and smoothly.
The insights capability is their biggest strenght in terms of being able to capture user engagement and tool usage.
Their support team is always fast and ready for a challenge.
The insights capability is their biggest strenght in terms of being able to capture user engagement and tool usage.
Their support team is always fast and ready for a challenge.
What do you dislike about the product?
Areas of improvements would be ease of accessing and configuring the data and insights in their platform.
What problems is the product solving and how is that benefiting you?
Accelerate tool adoption
Step-by-step guidance and self-help to enable users execute tasks
Increase user productivity & experience
Tool training and updates delivered at the point of consumption as soon as available
Ensure data entry accuracy through data rules automation
Use analytics to continually improve processes
Personalize by role, persona, market
Step-by-step guidance and self-help to enable users execute tasks
Increase user productivity & experience
Tool training and updates delivered at the point of consumption as soon as available
Ensure data entry accuracy through data rules automation
Use analytics to continually improve processes
Personalize by role, persona, market
Very useful and resourceful digital tool
What do you like best about the product?
Walkme can help us add last minutes messages or add useful tooltips in our systems, as well as it helps us with some automations and insights! The support team is also great!
What do you dislike about the product?
Sometimes you might need some CSS expertise but the support team can help with this.
What problems is the product solving and how is that benefiting you?
It helping our users with online training, to find resources and with even a bot.
WalkMe Walks the Talk
What do you like best about the product?
I'm thoroughly impressed with WalkMe and how it empowers us to create content without relying on developer resources. This capability is a significant advantage for our company, as our development team is often stretched thin. With WalkMe, we can swiftly deploy tutorial guides that demonstrate to our users how effortlessly they can navigate our site.
Additionally, we greatly value the insights provided by the site tracking and recorded sessions, which help us understand user behavior better. The support team has been phenomenal throughout the entire process, and the product team has been exceptionally responsive to our needs. WalkMe delivers both an outstanding product and excellent customer service!
Additionally, we greatly value the insights provided by the site tracking and recorded sessions, which help us understand user behavior better. The support team has been phenomenal throughout the entire process, and the product team has been exceptionally responsive to our needs. WalkMe delivers both an outstanding product and excellent customer service!
What do you dislike about the product?
I wish there were an easier way to develop smart walk thrus for PC desktop and Mobile web. Currently there are a lot of duplicate steps that needs to be done that could be streamlined, like the creation of segments which has to be created sperately in PC vs. mobile web. That said, their product team has already expanded the functionalty for mobile web and I'm hopeful they will continue to improve in this area over time. They really do listen to the end users which is rare and truly appreciated.
What problems is the product solving and how is that benefiting you?
We are able to create intuitive and emersive interactive guides to show our members how easy our site is to use. We created gamification techniques using WalkMe that reward members for doing scavenger hunts on the site. We also use the menu option which allows members to ask questions and we can service up segmented videos or guided tours based on their query. We can also report on all the search terms entered in that menu which gives us vauable insight on what we need to build to support member needs.
Amazing customer service
What do you like best about the product?
The solution is relatively easy to learn and use. When there are glitches that I can't figure out. WalkMe support comes to the rescue and offers amazing support. They will dig in and resolve even when the solution isn't readily apparent.
What do you dislike about the product?
Nothing to dislike at the moment .......
What problems is the product solving and how is that benefiting you?
Making an older application that isn't inheriantly easy to use better. Implementing new workflows and taking advantage of more features of the underlying tool to support Enterprise Architecture.
Possibilities are infinite
What do you like best about the product?
Overall the way the product is set up to overlay over systems is great for more niche systems to still be able to provide automation and training benefits. It seems that possibilities on where you can take it are endless. Also impressed with the ability of novice staff to learn to build on Walkme
What do you dislike about the product?
We are still adapting to making this relevant for more experienced users
What problems is the product solving and how is that benefiting you?
Complex processes and providing learning the in workflow
Good product making feature adoption easy
What do you like best about the product?
Easy to showcase our new enhancements to speed up awareness and adoption of the development investment.
What do you dislike about the product?
Has taken a bit to get our segmentation up and running, but this is largely a factor of our complex IT environment.
What problems is the product solving and how is that benefiting you?
Helped us grow our digital adoption of new features and enhancements. Seen a greater than 2.5x rate of adoption of new developments.
Procurement Specialist
What do you like best about the product?
What I like about Walkme is the on line "step by step" guidance on how to use the system application. The elimination of using working instructions is too timing and frustrating for our business and the customer.
The best thing I personally like is the ActionBOT. Since, buildng an ActionBOT on our sourcing system the business stakeholders and customers are absolutely loving it. We have been receivd fantastic feedback and working on building it to accomodate the business stakeholders requirement and needs.
The best thing I personally like is the ActionBOT. Since, buildng an ActionBOT on our sourcing system the business stakeholders and customers are absolutely loving it. We have been receivd fantastic feedback and working on building it to accomodate the business stakeholders requirement and needs.
What do you dislike about the product?
The least helpful of WalkMe is not being able to use the "on screen" element when using it on Ariba, I'm not a jquery coding expert and when I have to end up having to use this solution I need walkme support assistance to "trial and error" the best jquery solution for the scenario I am working on.
Wish the product can identiy on screen elements for more complex solutions in the near future.
The downside of WalkMe is - when you have published a solution and then play it again, sometimes it works and then sometimes it doesnt't with Ariba. Not sure if this is a product problem when using Walkme for Ariba or the inconsistency, or the length of the steps within the SWT, not sure but this is what I find sometimes.
Wish the product can identiy on screen elements for more complex solutions in the near future.
The downside of WalkMe is - when you have published a solution and then play it again, sometimes it works and then sometimes it doesnt't with Ariba. Not sure if this is a product problem when using Walkme for Ariba or the inconsistency, or the length of the steps within the SWT, not sure but this is what I find sometimes.
What problems is the product solving and how is that benefiting you?
Reducing Service Tickets and helping for our customers to selve service.
ActionBOT is the "key" with the connected SWT - is working like a dream and making our business stakeholders very happy!
ActionBOT is the "key" with the connected SWT - is working like a dream and making our business stakeholders very happy!
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