WalkMe DAP

What do you like best about the product?

WalkMe helps employees complete Oracle HCM transactions correctly, quickly, and independently, resulting in higher adoption, fewer support tickets, better data quality, and lower training costs.

What do you dislike about the product?

The biggest disadvantages of WalkMe are ongoing maintenance effort, sensitivity to application changes (especially Oracle Redwood pages), licensing costs, and the need for dedicated administration and testing. WalkMe excels at user guidance and adoption, but it is not a substitute for fixing underlying application, process, or configuration issues.

What problems is the product solving and how is that benefiting you?

WalkMe helps organizations increase application adoption, reduce training and support costs, improve process compliance, enhance data quality, and accelerate employee productivity by delivering contextual guidance directly within business applications such as Oracle HCM.

What do you like best about the product?

I use WalkMe to assist with the onboarding of our software. I appreciate the integrated guides, which allow users to quickly find the right steps without searching through documentation for long. WalkMe helps users discover a feature, find an option in the software, and avoid certain errors. I especially appreciate that the help is integrated into the software and that users can be guided directly on their page when they need it. This facilitates learning during deployments, limits support requests, and helps guide teams through change. I also found the initial installation very easy.

What do you dislike about the product?

Even though WalkMe is useful, setting up and maintaining the paths can take time, especially when tools and processes evolve. It's also important to ensure that the instructions remain simple and up-to-date to avoid overwhelming the user experience.

What problems is the product solving and how is that benefiting you?

I use WalkMe to help users discover software features, find the options they are looking for, and avoid certain errors.

What do you like best about the product?

I like that WalkMe is more than a guidance tool. I can control content on the page, mimic buttons, redirect users to links or other places on the page, and validate forms so steps are filled out correctly. I also find the guidance and simulations useful for walking users through complicated processes. We’re just starting to use the AI, and from testing it looks like it will be extremely useful: users can ask about the page they’re on or get information from our resources, and WalkMe can read the page and answer questions like how many duplicate appointments they have without them having to search for the information. WalkMe runs perfectly the majority of the time, and when we had an issue with published content, support stepped in immediately, found a solution, and fixed it within a couple of days. WalkMe meets or exceeds all of my expectations.

What do you dislike about the product?

I’ve run into some issues with Learning Arc where formatting was removed from published content, though WalkMe support fixed it within a couple of days. I’d also like the AI action bar and AI chat combined in one place, so I can ask a question and have WalkMe pull the information from the page or our resources.

What problems is the product solving and how is that benefiting you?

I use WalkMe to guide our directors of operations through monthly action plan reviews with the shops, with a real-data simulation showing how the plan should look and reference the previous month, plus a template listing the categories they need to focus on.

What do you like best about the product?

I appreciate the ease of use of WalkMe and its coverage both in the application and through the training portal. It gives users different possibilities to train and adopt processes. I can also provide help directly in SAP, in multiple languages, on very specific issues.

What do you dislike about the product?

I find that some translations are too literal and do not incorporate SAP jargon. I think if the AI used was Joule, it would better understand SAP vocabulary.

What problems is the product solving and how is that benefiting you?

WalkMe allows me to provide help directly in the SAP application, in multiple languages, for very specific issues.

What do you like best about the product?

I like how WalkMe gives more control when using third party applications. It makes it easier to navigate different tools, control compliance with pop-ups, understand features, and complete tasks without getting confused.

What do you dislike about the product?

WalkMe overall is amazing, however the editor dashboard lags at time and while creating pop-ups, which could be improved.

What problems is the product solving and how is that benefiting you?

WalkMe gives me more control over third party applications by allowing us to manage or restrict certain features when needed, without having to depend on the vendor for every change.

What do you like best about the product?

The customer support they offer for their products

What do you dislike about the product?

I think the learning arc could be offered in an app, rather than being web-based.

What problems is the product solving and how is that benefiting you?

It helps us create simulations, and its features make it easier for our customers to learn the product/tool.

My main use case for WalkMe is to conduct the change management transformation of the group. A specific example of how I use WalkMe for change management and transformation within the group is the decommission of old software for a new one, which requires training employees.

WalkMe helps me train employees during the transition from old software to new software by allowing us to discover friction points, and then we create content to help employees use the software. It also provides a way to communicate directly to the end user.

The best features WalkMe offers are the step-by-step guides and the tooltips. The step-by-step guides and tooltips help my users by greeting them with a welcome message when they open the software for the first time and providing a tour of the app to discover it. The tooltips help the user pick up the right information when they fill out a form.

WalkMe has positively impacted my organization by increasing employee satisfaction, reducing support tickets, decreasing mistakes, and improving data integrity.

WalkMe can be improved by making a way to build natively according to the knowledge we had of the software. WalkMe's AI capabilities are a good start, but they could have more options and need to be improved.

I have been using WalkMe since 2020.

Regarding WalkMe's AI capabilities, I think it is great, but what we do not know yet is the ROI behind it.

My advice to others looking into using WalkMe is to think of the why and which business pain point you are going to solve. I would rate this review 9 out of 10.

Private Cloud

Amazon Web Services (AWS)

What do you like best about the product?

I feel like the creation tool is easy to use even for someone who is not super technical. The support that I receive from my the team I work with including Rich Peterson, Kate Luckett, and Ben, plus all the support staff when you use the WalkMe support feature when building have been great. They are always there to listen to the issues we are facing, what we are trying to do, and there to help with solutions. They don't leave you to sort it on your own.

What do you dislike about the product?

Sometimes we have issues troubleshooting, but I think that is more of a reflection on how we use and build WalkMe than a WalkMe issue.

What problems is the product solving and how is that benefiting you?

Helping to reduce time to enter BPs in Workday. Helping to introduce new features of Workday to less frequent users.

What do you like best about the product?

The WalkMe Editor and Console are quite intuitive and user friendly, which makes it easy for us, developers, to create quick solutions for the end users.

What do you dislike about the product?

I normally cannot fulfill 100% the requestor's requirements because some things are still not implemented, but they are small things. Also when switching languages on different tools where I build walkme content, I usually have problems (element recognition, engaged elements detection...)

What problems is the product solving and how is that benefiting you?

Filling wrong information, lack of mandatory information when uploading something, feedback, completing E2E processes.

What do you like best about the product?

I have been using WalkMe for about 8 years. For the last 3 years WalkMe has been my primary focus. I have seen the UX/UI evolve over the last few years and this is a strong plus. The support team is knowledgeable and responsive. The performance of WalkMe is top tier simply because WalkMe is a pioneer in the space of digital adoption. I am excited about the AI integration. Whilst I am still learning, I can see that this new feature will really take the product to another level (or a few).

What do you dislike about the product?

There really isn't much as far as dislike is concerned. I would like to see far more integration and streamlined communication within support team, specifically the fact of repeating troubleshooting requirements when cases are submitted.

What problems is the product solving and how is that benefiting you?

WalkMe has been instrumental in solving a myriad of challenges. The use cases are endless. WalkMe has been used for in-app communication/announcements for unplanned outages or planned system shut-downs during maintenance. It has also been crucial in our HR system for Year-end, benefits admin and performance reviews.