WalkMe DAP
WalkMeReviews from AWS customer
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Seamless Guidance That Drives Real Results
What do you like best about the product?
The most helpful aspect of WalkMe is its ability to guide users through complex processes in real time, reducing the need for extensive training and support. The upsides include faster user adoption, fewer errors, and valuable insights from analytics that help us continuously improve the user experience. The whole experience is seamless and allows us to build solutions that blend in with the platform.
What do you dislike about the product?
Initial setup and build can be time-consuming, especially for more complex processes. Ongoing maintenance can occur, but you are given the tools and AI options to make this easy to maintain, and most WalkMe solutions remain intact after app updates, and the value outweighs the effort.
What problems is the product solving and how is that benefiting you?
WalkMe is helping us solve challenges with user adoption, onboarding, and process compliance by providing in-app guidance, validation, and automation. We initially turned to WalkMe to take place of our Salesforce live training, but it's provided us with so much more in therms of reducing training costs, minimizing errors, and ensuring employees can complete complex workflows accurately and efficiently.
Digital Adoption Specialist
What do you like best about the product?
Powerful Features: Offers a wide range of tools like interactive walkthroughs, pop-ups, and tips to guide users.
Reduces Support Tickets: Helps users solve their own problems, lowering the burden on support and IT teams.
Detailed Analytics: Provides strong insights into user behavior and engagement, helping to optimize workflows.
Effective for Onboarding: Excellent for training new employees or users on complex software.
Reduces Support Tickets: Helps users solve their own problems, lowering the burden on support and IT teams.
Detailed Analytics: Provides strong insights into user behavior and engagement, helping to optimize workflows.
Effective for Onboarding: Excellent for training new employees or users on complex software.
What do you dislike about the product?
Steep Learning Curve: Can be very complex and difficult to master, often requiring a dedicated team.
What problems is the product solving and how is that benefiting you?
For - User adoption and Positive Business impact through user engagement and time saving
RUN to WalkMe!!
What do you like best about the product?
WalkMe is like having a GPS for software; it guides you through the digital wilderness with ease, ensuring you never get lost in the maze of menus and options. Plus, it's always there to lend a helping hand, without judging your questionable navigation skills!
What do you dislike about the product?
While WalkMe is a fantastic guide, sometimes it feels like it's trying to lead me on a scenic route when I just want the express lane. But hey, every journey has its detours, and they often lead to unexpected discoveries!
What problems is the product solving and how is that benefiting you?
WalkMe is solving the problem of digital confusion by providing intuitive guidance through complex software, making it easier for users to navigate and complete tasks efficiently. It's like having a personal assistant that ensures you get the most out of your digital tools, boosting productivity and reducing frustration.
From Confusion to Clarity with WalkMe
What do you like best about the product?
We use almost all the WalkMe apps, and it has really changed the way our teams work. Features like Smart Walk-Thrus and SmartTips give step-by-step help right inside the tools we use, so even new team members can start working without a lot of training. It feels like having a virtual guide always ready to help, and it has saved us a lot of time.
WalkMe Workstation is also a big plus for us. It brings together our CRM, HR, support tools, and other daily apps into one place. I can quickly search, open apps, and complete small tasks without jumping between multiple windows. The ActionBot makes things even easier by letting me do simple actions like checking leave or logging updates right away.
What makes WalkMe stand out is how easy it is to customize. We can create guides, tips, and automated flows that match exactly how our processes work. Whenever we need to update something, we can do it fast, and the changes show up instantly for everyone.
Overall, it has made onboarding faster, reduced support questions, and improved productivity. Our team feels more confident using our tools, and new changes are picked up much quicker. It’s one of those tools that quickly becomes hard to work without.
WalkMe Workstation is also a big plus for us. It brings together our CRM, HR, support tools, and other daily apps into one place. I can quickly search, open apps, and complete small tasks without jumping between multiple windows. The ActionBot makes things even easier by letting me do simple actions like checking leave or logging updates right away.
What makes WalkMe stand out is how easy it is to customize. We can create guides, tips, and automated flows that match exactly how our processes work. Whenever we need to update something, we can do it fast, and the changes show up instantly for everyone.
Overall, it has made onboarding faster, reduced support questions, and improved productivity. Our team feels more confident using our tools, and new changes are picked up much quicker. It’s one of those tools that quickly becomes hard to work without.
What do you dislike about the product?
WalkMe is great, but there are a few things that could be better. In Workstation, we can’t really customize the look, like changing the style of balloons, and there’s no option to add our own CSS for consistent design. It also doesn’t let us filter data by custom date ranges, which makes it harder to dig into specific time periods.
It would be really useful if we could see the user IDs and detailed activity for people using Workstation apps, but there aren’t any full reports for that right now. I’ve also noticed there’s a “Workstation dashboard insights” and a “Workstation system insights,” but it’s not clear what the difference is. Lastly, we can only see insights for top items we’ve deployed. Having data for all items would make tracking and improving them a lot easier.
It would be really useful if we could see the user IDs and detailed activity for people using Workstation apps, but there aren’t any full reports for that right now. I’ve also noticed there’s a “Workstation dashboard insights” and a “Workstation system insights,” but it’s not clear what the difference is. Lastly, we can only see insights for top items we’ve deployed. Having data for all items would make tracking and improving them a lot easier.
What problems is the product solving and how is that benefiting you?
WalkMe has made it so much easier for our team to learn and use all our business tools without feeling lost or dependent on long manuals. Features like SmartTips, Walk-Thrus, and Workstation guide people right inside the flow of their work, so they get help exactly when they need it. This means fewer repetitive questions to our support team, faster onboarding for new hires, and a big boost in confidence for everyone using our apps. In the end, it’s saving time, reducing frustration, and helping us get more done every day.
WalkMe is a great product
What do you like best about the product?
WalkMe is a robust, flexible product. It's easy to use for people with no coding or technical experience while offering a broad capacity for creative solutioning for those who do have a technical background. It allows for a lot of creativity.
What do you dislike about the product?
Application features are inconsistent -- it would be helpful if all WalkMe applications offered the same building features and functionality.
What problems is the product solving and how is that benefiting you?
Introducing new features in the product.
Great Introduction to WalkMe with Clear Use Cases Ahead
What do you like best about the product?
I like that WalkMe allows me to create clear, interactive guidance directly inside our applications without requiring heavy coding or engineering support. It’s intuitive enough to get started quickly but powerful enough to scale for more advanced use cases.
What do you dislike about the product?
Since I’m still new to WalkMe, the main challenge has been the initial learning curve—especially when it comes to more advanced features and customization options. The builder interface can feel a bit overwhelming at first, and it takes time to fully understand how all the elements work together.
What problems is the product solving and how is that benefiting you?
WalkMe is helping address the challenge of getting new partners up to speed quickly on our company’s partner dashboard. With WalkMe, I can design step-by-step, in-app instructions that guide partners through their first tasks and key workflows without human intervention. This not only speeds up onboarding but also reduces errors and support requests.
WalkMe- A helpful app that is easy to configure
What do you like best about the product?
I was able to learn this tech. very quicky.
Thanks to the free WalkMe trainings, there is a lot of videos that help users to learn building WalkMe's and then you just get better with time.
WalkMe console give you a lot of data insights. For Example, you can see which WalkMe's are being used more freqently and which ones are not.
End users also can fill in a feedback form when they use a WalkMe which provides a lot of insights to the Admin.
Thanks to the free WalkMe trainings, there is a lot of videos that help users to learn building WalkMe's and then you just get better with time.
WalkMe console give you a lot of data insights. For Example, you can see which WalkMe's are being used more freqently and which ones are not.
End users also can fill in a feedback form when they use a WalkMe which provides a lot of insights to the Admin.
What do you dislike about the product?
Sometimes I have noticed the users complain about the WalkMe extention not working on their browser.
The WalkMe extention takes a little bit longer to show up on the browser somtimes.
The WalkMe extention takes a little bit longer to show up on the browser somtimes.
What problems is the product solving and how is that benefiting you?
WalkMe helps in avoiding the repetitive questions from the end users about how to run a particular task or how to get a report out of the system.
They get an easy solution for a task they want to perform without asking for anyone else's assistance.
They get an easy solution for a task they want to perform without asking for anyone else's assistance.
Boosting digital adoption and user experience
What do you like best about the product?
WalkMe offers a big variety of features to build tailored in- app- guidance and and feature promotions on our customer facing B2B online portals. 80% of our customer do NOT call customer service anymore after having played WalkMe. This frees up our teams for more complex and value adding oportunities while our customers navigate independently on our self-serve portal. It is easy to integrate and to maintain. It also offers many insights on user behaviuor.
What do you dislike about the product?
not much I can think of right now. It is a very good tool.
What problems is the product solving and how is that benefiting you?
Guide customers to self serve digitally instead of calling customer service
Walkme revolutionizing HR processes
What do you like best about the product?
Walkme provides user-friendly guidance with almost no code needed. it simplifies software navigation making it easy for users to understand. It's capability to build solution for every use case is amazing.
Upsides are Walkmen has smart, rule-based content to user roles and behavior, it's inbuilt analytics helps us track user behaviour and drop off points allowing us to streamline those processes with walkme
Upsides are Walkmen has smart, rule-based content to user roles and behavior, it's inbuilt analytics helps us track user behaviour and drop off points allowing us to streamline those processes with walkme
What do you dislike about the product?
The only dislike about walkme is if there are dynamic fields, it takes some microseconds to load , so there are chances that Walkme is missed if users are too fast. And two autoplay don't work together unless one is completely finished. But no show stopper.
What problems is the product solving and how is that benefiting you?
Walkme is solving to streamline many HR processes like hiding irrelevant fields, automating some fields based on user input, providing interactive guidance which allows less repitition of manual input.
This leads to better user satisfaction and business outcome as every wrong filled form costs money and also time consuming.
This leads to better user satisfaction and business outcome as every wrong filled form costs money and also time consuming.
My Experience with WalkMe: A Game Changer for User Onboarding
What do you like best about the product?
What I like best about WalkMe is its ability to provide real-time, contextual guidance directly within applications, without requiring users to leave their workflow. The platform empowers organizations to reduce training time, minimize support tickets, and improve user adoption by delivering step-by-step walkthroughs, tooltips, and automation exactly when and where users need them.
From an admin perspective, I especially appreciate the flexibility of the Smart Walk-Thrus, the robust segmentation options, and the ability to customize UI elements to align with our brand guidelines. WalkMe combines technical depth with a no-code interface, making it accessible for both business teams and developers.
From an admin perspective, I especially appreciate the flexibility of the Smart Walk-Thrus, the robust segmentation options, and the ability to customize UI elements to align with our brand guidelines. WalkMe combines technical depth with a no-code interface, making it accessible for both business teams and developers.
What do you dislike about the product?
What I find challenging with WalkMe is the complexity of managing large-scale deployments. As the number of Smart Walk-Thrus, Launchers, and segments grows, maintaining structure and consistency requires rigorous governance. Without clear naming conventions, tags, and version control, the editor can quickly become difficult to navigate.
Additionally, some customizations — especially around CSS and advanced logic — require a deeper level of technical skill than what the no-code interface suggests, which can create a learning curve for non-technical users.
That said, these challenges are manageable with proper planning and documentation, and WalkMe continues to improve its tools and admin experience.
Additionally, some customizations — especially around CSS and advanced logic — require a deeper level of technical skill than what the no-code interface suggests, which can create a learning curve for non-technical users.
That said, these challenges are manageable with proper planning and documentation, and WalkMe continues to improve its tools and admin experience.
What problems is the product solving and how is that benefiting you?
Guide users in real time with step-by-step Smart Walk-Thrus, reducing confusion and errors.
Decrease dependency on traditional training by providing just-in-time support directly in the flow of work.
Reduce support volume by addressing common questions proactively through Tooltips, Launchers, and ShoutOuts.
Accelerate onboarding for new employees and users of new tools.
Ensure consistency and compliance in critical processes (e.g., in procurement, finance, or HR systems).
Decrease dependency on traditional training by providing just-in-time support directly in the flow of work.
Reduce support volume by addressing common questions proactively through Tooltips, Launchers, and ShoutOuts.
Accelerate onboarding for new employees and users of new tools.
Ensure consistency and compliance in critical processes (e.g., in procurement, finance, or HR systems).
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