WalkMe DAP

What do you like best about the product?

I love how WalkMe reduces user confusion and lowers support tickets by providing in-app guidance. The biggest benefit is how quickly we can build and deploy in-app guidance without changing the underlying software. I really appreciate the visual editor because it's easy to create walkthroughs without coding.

What do you dislike about the product?

The setup can take time to get right, especially mapping workflows; it can also feel a bit heavy on page performance if too many prompts are running.

What problems is the product solving and how is that benefiting you?

WalkMe reduces user confusion with new systems, lowers support tickets through in-app guidance, and lets us quickly build walkthroughs with its visual editor, all without altering the underlying software.

What do you like best about the product?

The WalkMe solution is beneficial in many ways for both business and IT teams, helping support their needs across different areas.

What do you dislike about the product?

There’s really nothing for me to dislike. I think it’s a great, evolving product.

What problems is the product solving and how is that benefiting you?

We have a lot of tribal knowledge scattered across the organization. Walk Me can help me digitize all of it, and then we can use it for many different things.

What do you like best about the product?

I find WalkMe to be a great guide for first-timers. It helps users to find what place on the UI to go to complete their tasks. The initial setup was easy, which added to the convenience.

What do you dislike about the product?

I usually close the window as I don't need it, so its value diminishes for experienced users. It's a great guide for first-timers but gets annoying for an expert.

What problems is the product solving and how is that benefiting you?

WalkMe helps users find the right place on the UI to complete their tasks.

What do you like best about the product?

The fact that it is easy to record the trainings.

What do you dislike about the product?

I wish that the recordings could be compressed more so I could store them on confluence rather than sharepoint sites.

What problems is the product solving and how is that benefiting you?

I use these for internal it training sessions when hiring new employees to ensure that the team is aware of things they must do for compliance.

What do you like best about the product?

Possibilities seem endless, support staff is excellent. I always hear back from someone in a few hours, and they make sure there are no issues/questions before closing my ticket

What do you dislike about the product?

It's difficult for someone like me, who doesn't spend a ton of time in the tool. It's a small fraction of my role, and I feel like I'm not taking full advantage of the tool.

What problems is the product solving and how is that benefiting you?

Onboarding end users -- our product is not the easiest to use, and this helps us point users to their start point without having to build something in the product.

What do you like best about the product?

The features, insights, customer support, and customization.

What do you dislike about the product?

Not so prompt customer support fewer times

What problems is the product solving and how is that benefiting you?

Product adoption for sure, benefiting in revenue growth

What do you like best about the product?

I find WalkMe easy to use, which helps a lot. It's an interesting and incredible tool that allows building fast solutions for customer needs. The Smart Walk-Thrus act in the right points to reduce friction, which is really valuable.

What do you dislike about the product?

Could be great if conditions like Excel to create more lines of acting. Some missing steps for Ariba Initial Setup.

What problems is the product solving and how is that benefiting you?

I use WalkMe to guide users through the SAP Ariba environment, improving task adoption by reducing steps users lose. It builds fast solutions for customer needs and reduces friction points, making it easy to develop effective guidance.

What do you like best about the product?

WalkMe keeps surprising me with how well thought out it is. When I’m building new content and need to tackle a tricky scenario, I often find that all the options I need are already available right in the editor—usually at the exact moment I think I’ll have to go digging through help articles to find them. And when I do need a helping hand, the support I get from WalkMe’s team is absolutely the best in the business.

What do you dislike about the product?

I can't really think of anything I dislike about it.

What problems is the product solving and how is that benefiting you?

Originally, we needed a way to deliver in-app tutorials to onboard new users to our CRM solution. Since then, we’ve deployed Walkme for several other use cases as well, including providing in-page help resources, sharing feature announcements and important alerts, sending NPS surveys, and more. We also no longer need to rely on the development team to publish content to our users, which has made things much easier for our customer success team.

What do you like best about the product?

I like the handholding approach it offers. Their team is also very responsive and helpful and their CSMs really push you to learn more about how to build

What do you dislike about the product?

It is a bit challenging at first to use and does take some time for flows to pop up. A bit of a delay but overall i do like it and i like the ai chat bot and all the future updates they talked about that are coming out soon

What problems is the product solving and how is that benefiting you?

Its helping with adoption for our company. A lot of people think they know processes but then the flows help guide them. I also think the chat bot is exactly what teams are looking for from an AI perspective. It easily shows you the SOPs and knowledge articles which is exactly what people want.

What do you like best about the product?

What we like most about WalkMe is how quickly we can spin up solutions to solve a wide range of problems. We can go from idea to production in days which has fundamentally changed how we approach training, system rollouts, and ongoing enablement. Instead of relying on static documentation or classroom-style training, we deliver in‑the‑flow guidance that drives immediate adoption, reduces errors, and shortens time to proficiency. It’s become a core part of how we operationalize change at scale.

What do you dislike about the product?

The biggest downside is cost. Pricing can scale quickly depending on the number of users, applications, and products you deploy. That said, when implemented well, WalkMe pays for itself through time saved, reduced support burden, and faster adoption, and the customer success team is strong in helping you realize that value. From a data standpoint, while WalkMe provides solid out‑of‑the‑box insights, more advanced reporting can be limiting, and tighter native integration with tools like Power BI would make enterprise analytics even stronger.

What problems is the product solving and how is that benefiting you?

WalkMe solves day‑to‑day user confusion and inefficiency inside our core systems. Instead of relying on live trainings, static documentation, or support tickets, WalkMe helps guide our users at the moment of need.

In the last year, that’s translated into real results for us. We’ve reduced errors in some critical workflows by up to 99%, helped users complete complex processes up to four times faster, and saved our teams over 24,000 hours by emphasizing proactive guidance over reactive support. Altogether, WalkMe supported more than 590,000 in‑app interactions and delivered an estimated $1.1M in value, with a projected 300%+ ROI.