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WalkMe DAP
WalkMe Digital Adoption Platform (DAP) (NASDAQ: WKME) sits on top of your tech stack, providing visibility into software usage at every level. Pinpoint and resolve digital friction across applications and workflows. Create engaging, people-centric experiences using personalized guidance and automation, boosting adoption, improving efficiency, reducing risk, and enhancing productivity. Manage constant change, onboard faster, and maximize the value of your software investments with WalkMe.
Reviews (583)
s j.
Evolving UX/UI, Responsive Support, and Promising AI Integration
Reviewed on Sep 02, 2026
Review provided by G2
What do you like best about the product?
I have been using WalkMe for about 8 years. For the last 3 years WalkMe has been my primary focus. I have seen the UX/UI evolve over the last few years and this is a strong plus. The support team is knowledgeable and responsive. The performance of WalkMe is top tier simply because WalkMe is a pioneer in the space of digital adoption. I am excited about the AI integration. Whilst I am still learning, I can see that this new feature will really take the product to another level (or a few).
What do you dislike about the product?
There really isn't much as far as dislike is concerned. I would like to see far more integration and streamlined communication within support team, specifically the fact of repeating troubleshooting requirements when cases are submitted.
What problems is the product solving and how is that benefiting you?
WalkMe has been instrumental in solving a myriad of challenges. The use cases are endless. WalkMe has been used for in-app communication/announcements for unplanned outages or planned system shut-downs during maintenance. It has also been crucial in our HR system for Year-end, benefits admin and performance reviews.
Banking
Feature-Rich and Easy to Navigate, Backed by Amazing Customer Success
Reviewed on Aug 28, 2026
Review provided by G2
What do you like best about the product?
Walkme has so many features. With the right training, the system is easy to use and navigate. The Customer Success Managers have also been amazing, keeping me and my team up to date on new features and changes as they roll out. I am not sure what the system cost to use, but the value is there. This system has been in place for almost 5 years, so the company certainly is receiving the value.
What do you dislike about the product?
So far, I haven’t come across anything I dislike about WalkMe. It’s been working as expected and does what I need it to.
What problems is the product solving and how is that benefiting you?
WalkMe provides pop-ups and tooltips within our internally built system, which has been helpful for our users. I also know it’s been helpful because WalkMe provides metrics showing what users are actually using.
Bharath Kumar L.
WalkThrus, AI Capabilities, and Smart Tooltips That Shine
Reviewed on Aug 19, 2026
Review provided by G2
What do you like best about the product?
WalkThrus, AI capabilities, and smart tooltips.
What do you dislike about the product?
Developing content takes a lot of time, and it can be quite time-consuming.
What problems is the product solving and how is that benefiting you?
It helps users with in-app guidance.
Sarah G.
Easy-to-Use WalkMe Solutions for Our Validated System
Reviewed on Aug 19, 2026
Review provided by G2
What do you like best about the product?
I appreciate how easy WalkMe solutions are to use within our validated system.
What do you dislike about the product?
There’s a bit of a learning curve with WalkMe, but there are many resources available to help you learn and get up to speed.
What problems is the product solving and how is that benefiting you?
WalkMe provides training and guidance right when users need it most.
Linda J.
WalkMe Enables ROI Insights and Boosts Adoption with Data-Driven Guidance
Reviewed on Aug 12, 2026
Review provided by G2
What do you like best about the product?
For our department, we develop several in-house applications to track data and complete work processes. The tools developed have limited back-end data, which makes it hard to measure ROI. WalkMe has enabled us to collect data and conduct analysis to better identify the tool's ROI and create learning interventions to increase adoption.
What do you dislike about the product?
Very little. I would appreciate the ability to move around or minimize forms created to allow employees to complete their work and complete a form when they are ready.
What problems is the product solving and how is that benefiting you?
Our general analytics for in-house-produced technology applications.
James F.
Flexible Learning with Fast Implementation
Reviewed on Aug 05, 2026
Review provided by G2
What do you like best about the product?
I love the flexibility WalkMe allows in terms of active, passive, and aggressive learning solutions. WalkMe solutions can be created fairly quickly, which is great when working in a fast-paced environment.
What do you dislike about the product?
I think there is an opportunity for WalkMe to integrate more AI-powered authoring solutions or general AI assistance. It would be great if WalkMe allowed things like shoutout templates or smart tip icons to be created using AI text to image prompts.
What problems is the product solving and how is that benefiting you?
I use WalkMe to improve onboarding, change training, policy guidance, and process reinforcement for my team, integrating seamlessly with our CRM.
Construction
Flexible Walkthrough Customisation That Lets Me Design Freely
Reviewed on Aug 05, 2026
Review provided by G2
What do you like best about the product?
I love that I can adjust walkthroughs and think outside the box when designing and creating walkthrough content. It gives me the flexibility to shape the experience the way I want and tailor the content as I go.
What do you dislike about the product?
It would be really helpful to have an option to attach images when creating surveys
What problems is the product solving and how is that benefiting you?
With the release of Learning Arc, this should be an amazing way to get things set up for our sales team first, and then we can work through the rest of the roles from there.
reviewer2879928
Direct in-app guidance has boosted client engagement and delivers timely operational insights
Reviewed on Jul 28, 2026
Review from a verified AWS customer
What is our primary use case?
My main use case for WalkMe is pop-ups within the applications that we offer our clients.
Regarding my main use case for WalkMe, we also use it for guided walkthroughs and smart tips, which are icons on the screen where clients can hover their mouse over those icons and receive educational insights for the applications that we offer.
What is most valuable?
The best feature that WalkMe offers is the amount of features available, as it is very thorough and in-depth. It does offer a lot of various options and features for clients to use, and the team does a great job. If one feature stood out, it would be the pop-up, so it would be the shout-out feature within WalkMe, which works really well.
WalkMe has positively impacted our organization as it has allowed us to reach our clients directly without impeding their emails or anything else. We can directly tap into their workspace while they are using our application, and we will just do pop-ups that can be closed on their end. This also provides some crucial details that are operationally relevant to them at a moment's notice.
This approach with WalkMe has led to measurable improvements. We used to use social media posts only before we started using WalkMe for market engagement. This application allows us to advertise within our application itself and provides operational tips regarding the operational usage of our applications. It currently achieves nine times the engagement that we used to have without it.
What needs improvement?
WalkMe can be improved by being simplified.
Regarding needed improvements for WalkMe, I think that if they removed the jQuery altogether and replaced it with layman's language that masks the coding within WalkMe, that would be highly appreciated. I think they could accomplish that by utilizing AI to smooth over that more complex usage within WalkMe.
For how long have I used the solution?
I have been using WalkMe for four years.
What do I think about the stability of the solution?
WalkMe is stable.
What do I think about the scalability of the solution?
WalkMe is quite scalable, as it just requires some snippets to be implemented into the development side of things.
How are customer service and support?
Customer support for WalkMe is good, as I did not have any massive issues with them during my time using it.
On a scale of one to ten, I would rate the customer support an eight.
Which solution did I use previously and why did I switch?
We did not use a different solution previously, as we used WalkMe initially and we switched from WalkMe.
How was the initial setup?
WalkMe was implemented before I joined the business, but it was not implemented far before, as it was implemented about a year or two before I joined.
What was our ROI?
I have not seen a return on investment, as some competitors are significantly cheaper.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for WalkMe was that pricing was actually quite expensive for this particular application, and that was the main reason why we had to move on to a competitor.
Which other solutions did I evaluate?
Competitors are easier to use, and you can train people up faster with them.
What other advice do I have?
Regarding WalkMe's AI capabilities, it meets our needs in terms of governance and security.
WalkMe's AI capabilities also meet our needs for accuracy and reliability of output.
I think I have mentioned everything relevant regarding other improvements WalkMe needs.
My advice for others looking into using WalkMe is to plan some time for education so you get your head around WalkMe before you need to implement it. I would rate this review an eight overall.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Kellyandrade Andrade
Guided workflows have reduced user errors and have increased productivity in complex processes
Reviewed on Jul 22, 2026
Review provided by PeerSpot
What is our primary use case?
My main use case for WalkMe is its application in SAP to guide the end users in order to avoid errors. A quick and specific example of how I use WalkMe in SAP to avoid these errors is an enablement; it is a step-by-step flow that I built from scratch for example, SAP MM there in a purchase requisition, guiding the end user to make fewer mistakes.
What is most valuable?
In my opinion, the best features that WalkMe offers include the dashboard, where we can see and monitor the errors, understand where the end users are making mistakes, and why they are making mistakes. We can have very accurate metrics.
WalkMe has had a positive impact on my organization by reducing the workload of the IT area, lowering support tickets, and resulting in a drop of approximately 15% after the rollout.
What needs improvement?
WalkMe can be improved in the way that it took three months before we could start implementing it, and it has some functions that are not very clear at the beginning, but after it was implemented, it was very good.
I focused more on the learning curve, so we had a very refined effort in teaching the user how to use WalkMe. It was a very detailed hands-on guide, and I believe that the preparation for it is the foundation of everything.
I give it that number nine because more trainings from SAP's side for WalkMe were missing, so that we could learn and reduce the three-month learning period.
For how long have I used the solution?
I have been using WalkMe for approximately eight months.
What do I think about the stability of the solution?
WalkMe is stable.
How are customer service and support?
WalkMe's customer support has some flaws.
Which solution did I use previously and why did I switch?
I previously used PowerLeads, which provided trainings for the end user, and we had a reduction in the training part.
How was the initial setup?
The process of reducing tickets became easier as we reduced the issue of trainings, travel time, and the cost of the end user having to stop in order to take an online training or sometimes even in-person training.
What was our ROI?
I have already obtained return on investment, with productivity increased by 60%, a time and training cost savings of almost 80%. We had metrics to know where the user makes the most mistakes and where they fail the most, focusing training more on almost 80–90%. It was a very enjoyable job, and it was really nice to see the results.
What's my experience with pricing, setup cost, and licensing?
My experience with WalkMe's pricing, setup costs, and licensing indicates that it is a high price, but it brings a nice return.
Which other solutions did I evaluate?
I did not evaluate other options before choosing WalkMe.
What other advice do I have?
My advice to other people who are thinking about using WalkMe is to adopt it as it helps a lot. It brings quantitative visibility of numbers, failures, errors, and it also helps the end user to reach the final point. I would recommend it, around 8–9%.
WalkMe is a very good platform that brings a resource to companies that is very, very quantitative, where you can monitor many things. It was a very nice project in which I took part in the implementation, and I do recommend it.
I liked this interview a lot, and I am going to implement it in my projects as well. I gave this review a rating of 9.
Shereen S.
Easy WalkMe Integration That Improves Workflow—Backed by Great Support
Reviewed on Jul 22, 2026
Review provided by G2
What do you like best about the product?
WalkMe helps people navigate their experience more easily, and it improves our overall workflow and performance as well as how we use technology. Integrating walkme is not difficult.
We really enjoy Tyler Harbaugh, he is a great partner and really supports us when we need it. He is always available and kind.
We really enjoy Tyler Harbaugh, he is a great partner and really supports us when we need it. He is always available and kind.
What do you dislike about the product?
I have nothing negative to say about WalkMe
What problems is the product solving and how is that benefiting you?
We struggled to help people navigate Workday, and Walk me has been a huge help for our associates within different areas of Workday.