WalkMe DAP
WalkMeReviews from AWS customer
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Effective In-App Guidance with Room for Improvement
What do you like best about the product?
I use WalkMe to provide step-by-step guidance and in-app support within our SAP system. WalkMe reduces user confusion and errors in our SAP systems by providing clear, in-app guidance. What I like most about WalkMe is its interactive walkthroughs and smart tips that provide real-time guidance inside SAP systems, making complex processes much easier for users.
What do you dislike about the product?
Sometimes WalkMe struggles with dynamic elements in the SAP system, making selector configuration time-consuming; improved element detection and a smoother editor experience would be beneficial.
What problems is the product solving and how is that benefiting you?
I use WalkMe to provide step-by-step guidance and in-app support within our SAP system. It reduces user confusion and errors by offering clear guidance and real-time tips, making complex processes easier.
Helpful tool for faster software adoption
What do you like best about the product?
IT makes it very easy for user to learn software without very long training sessions and the guided walkthrough are very clear and also help reduce the mistakes when using the complex systems , saves time
What do you dislike about the product?
sometime setups takes longer then expected and especially for advanced workflows and some customizations require more technical knowledge then then nirmal user might be having and support is a great help but responce time needs to be quicker for urgent issues
What problems is the product solving and how is that benefiting you?
BEst part is training cost reduction by guiding the user directly inside the apps and it help the employee complete the tasks correctly and which improve the productivity and accuricy and overall it does make a software addaption smoother and keeps the lower support support request
Easy to Learn for Non-Coders, with Great Team Support
What do you like best about the product?
I am not a coder, and I have been able to utilize this product and our entire team which has been great. Coming from an environment that is not my day-to-day interaction it has been easy to learn and having great support from the team.
What do you dislike about the product?
Not a dislike: would like to continue to see what walk me can do for our environment. the saying you don't know what you don't know.
What problems is the product solving and how is that benefiting you?
we use it as an "overlay" to our system. it's been helpful in guiding our agents during their interactions with clients. It helps with keeping the handling time of the call low along with assisting with ensuring that compliance is met in particular flows.
Transforms Digital Adoption with Proactive In-App Guidance
What do you like best about the product?
I like WalkMe's in-app guidance because it feels contextual, proactive, and non-intrusive, giving help exactly where and when users need it without disrupting their workflow. I also really value the Smart Walk-Thrus feature. It offers interactive, step-by-step guidance with balloons, highlights, and auto-advancing steps, helping users navigate complex tasks without leaving the app. This feature makes tasks foolproof, reduces errors, and boosts user confidence. Additionally, WalkMe's Analytics & Insights are amazing, especially the Steps Analysis and the way they help identify users' hesitation points and interaction heatmaps. This data-driven approach is crucial for optimizing processes and improving user experience, proving the tool's ROI.
What do you dislike about the product?
WalkMe is undeniably expensive, requiring long-term contracts and having a quote-based pricing structure that can quickly add up for mid-sized teams or broad deployments. Many users find it a tough sell for smaller organizations or tight budgets, with mentions of hidden or add-on fees for advanced features. Another major pain point is the maintenance and breakage when apps update. Even minor changes in the underlying software can break Walk-Thrus and other elements, necessitating regular reviews and rebuilds. It often requires a dedicated team to keep the content current, otherwise, the guidance can become unreliable or outdated fast.
What problems is the product solving and how is that benefiting you?
I find WalkMe addresses digital adoption in complex software environments, solving low productivity and high support costs. Its contextual guidance is proactive, and features like Smart Walk-Thrus and Analytics help users complete tasks faster and identify workflow improvements.
No-Code Drag-and-Drop Flows That Make Feature Adoption Easy
What do you like best about the product?
It is no code application, we can just drag and drop and build the interactive flows and add the tooltips when ever required and when some new features are announcements needs to be added then we can create a flow for it and publish it to users so that they got to know how to use and we have been using it to help the users learn about the feature and we have added the pdfs to the smart walk throughs we made and we use it for announcing the some important information like this environment will be down something like that.
What do you dislike about the product?
It is very costly compared to the other products which provide the similar features for example the what fix and it is sometime cause the performance degradation during the load testing and it should be responsive and give flexibility to change the inbuilt html and well rather then the css.
What problems is the product solving and how is that benefiting you?
It is using as a guide to the users
To take the survey quaterly to check the NPS score
To handle the user queries rather then raising the tickets as for every feature we have smart walk through enabled.
To take the survey quaterly to check the NPS score
To handle the user queries rather then raising the tickets as for every feature we have smart walk through enabled.
A Powerful Digital Adoption Platform for Seamless User Experience
What do you like best about the product?
I like WalkMe for its intuitive in-app guidance that helps users quickly understand and complete tasks without external training. It improves user adoption, reduces errors, and enhances overall productivity by providing real-time, step-by-step support within the application.
What do you dislike about the product?
There is very little to dislike about WalkMe, as it is a well-designed and effective platform. Any minor challenges are mainly related to the initial learning curve, which is understandable given the depth of features it offers and becomes manageable with regular use.
What problems is the product solving and how is that benefiting you?
WalkMe solves the challenge of low user adoption and lack of in-application guidance by providing real-time, step-by-step support within the software. This helps users complete tasks accurately without relying on extensive training or support, resulting in improved productivity, reduced errors, and a smoother overall user experience.
Empowers New Users Quickly, Needs Performance Boost
What do you like best about the product?
I like how WalkMe offers features like announcements for new application features. It's helpful that we can add a help icon which assists users in navigation and understanding features. The smart walkthroughs are particularly useful when users need to learn more about a component or how to use it. Also, the initial setup of WalkMe was pretty easy, thanks to the clear instructions provided.
What do you dislike about the product?
When the application is huge it lags pretty bit, which creates a negative impact for the user and doesn't show up quickly. The WalkMe smart walkthrough should be refactored so that it won't cause performance issues and doesn't lag for large-scale applications.
What problems is the product solving and how is that benefiting you?
I use WalkMe to onboard new users with smart walkthroughs for each component, helping them understand the application. It provides announcements for new features and a help icon for users to navigate and learn about components if they're stuck.
Effortless Onboarding with WalkMe's Intuitive Guidance
What do you like best about the product?
I use WalkMe mainly to help people navigate complex systems without feeling overwhelmed. It’s been really helpful for onboarding and training, since users get clear, step-by-step guidance right inside the application. What I like most about WalkMe is how it supports users right at the moment they need help. The in-app guidance feels natural and makes even complicated tasks easier to understand without breaking focus. It allows people to learn while actually using the system, instead of sitting through long trainings. I also appreciate how the guidance can be tailored to different roles, so it stays relevant and genuinely helpful in day-to-day work. Setting up WalkMe at the start was pretty smooth, and once I got used to the interface, building and customizing guidance felt much more intuitive and manageable.
What do you dislike about the product?
One thing I’ve noticed with WalkMe is that setting up guidance can take longer than expected, especially for complex workflows. The interface for creating or editing walkthroughs can feel a bit clunky at times, which slows things down. It would also be great to have more options to customize prompts and messages so they fit our branding better.
What problems is the product solving and how is that benefiting you?
I use WalkMe to help people navigate complex systems with clear, in-app guidance, reducing confusion and dependency on manual support. It eases onboarding, boosts efficiency, and prevents common mistakes. Rolling out new features is smoother, alleviating some support and training pressure.
Clear In-App Guidance and Analytics That Accelerate Onboarding
What do you like best about the product?
WalkMe helps users get things done inside the application without needing external training or constant support. The in-app guidance, walkthroughs, and tooltips are clear and contextual, which reduces mistakes and speeds up onboarding. The analytics are especially helpful to see where users drop off or struggle, so we can fix workflows instead of guessing. Once it’s set up properly, it delivers consistent value across teams.
What do you dislike about the product?
There is a learning curve when building advanced flows or handling complex use cases. Initial setup and customization can take time, especially for large applications with many paths. Some features feel powerful but require training to use efficiently. Pricing can also feel high for smaller teams if they don’t fully use the platform.
What problems is the product solving and how is that benefiting you?
WalkMe reduces user confusion, lowers support tickets, and shortens onboarding time. Instead of relying on documentation or live training, users get guidance exactly when they need it. This improves adoption of new tools, reduces errors, and helps teams stay productive without constant hand-holding.
Streamlines Onboarding with Intuitive Walkthroughs
What do you like best about the product?
I love how WalkMe provides guidance right when and where it's needed, with step-by-step walkthroughs and interactive tips that make learning new processes so much easier. I appreciate being able to customize guidance for different team members and see how everyone is interacting with the platform. These features make onboarding smoother, reduce mistakes, and help the team feel more confident using the software. WalkMe takes the stress out of training my team on new or complicated software by allowing them to follow clear, interactive guidance, which reduces errors, speeds up learning, and keeps everyone on the same page. Overall, it makes day-to-day work a lot smoother and helps the team stay productive and confident.
What do you dislike about the product?
While WalkMe is really helpful, there are a few things that could be better. Setting up walkthroughs or customizing guidance can sometimes feel a bit time-consuming and complicated, especially for more detailed processes. I also wish features like analytics and reporting were a bit easier to navigate so I could quickly see how people are interacting with the guidance.
What problems is the product solving and how is that benefiting you?
I use WalkMe for easier onboarding and navigation of complex processes. It reduces training stress, decreases mistakes, and speeds up learning with in-tool guidance, helping my team work confidently and productively.
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