WalkMe DAP

WalkMe is primarily used through WalkMe in Workday, where I create Smart Walk-throughs, banners, and several other features to make employees' lives easier when using Workday for HR tasks.

One of the best features of WalkMe is the Smart Walk-through, which guides employees to perform the activities they need to do. I can automate an entire workflow for requesting a benefit, creating a flow so that the employee only needs to click on the option to register a new dependent, and WalkMe then performs all the automation that the employee would do step by step. The Smart Walk-through is a great application for mitigating errors. However, for the Smart Walk-through to work correctly, it is also necessary to use other WalkMe applications in the flow, which makes it somewhat more complex when configuring a process in WalkMe. If it is well developed, it provides very good gains for the company and also for employees in general, since it reduces the errors that employees might make when they perform manual actions in Workday.

WalkMe had a positive impact in a previous organization where I worked, which is Santander, where we were able to map the reduction in errors and also used it as a way to publish announcements to employees and to block some fields in Workday. Because Workday is a global company, there were some fields where it was not possible to make changes due to global rules. With WalkMe, we were able to apply location-based rules so that some fields would be hidden. WalkMe drastically reduced manual errors, which impacted not only the good performance of the employee so they could do their tasks, but also employee satisfaction, since they did not need to perform multiple steps and would immediately know if there was any block rather than finding out in the future. The HR and technology teams also benefited, because as incorrect information was no longer arriving at the satellite systems, it drastically reduced these errors and we were able to work much better. WalkMe ended up impacting everyone involved.

WalkMe can be improved with more AI tools. Currently, I believe WalkMe may face a challenge in the future because of AI, as it will be much easier to carry out automations. WalkMe, even though it is low-code, requires that I direct everything for it. If there were tools with more AI capabilities for building new use cases with WalkMe, such as how to create a Smart Walk-through or a Launcher, I believe WalkMe would be far ahead. Thinking about the future, WalkMe will probably have significant competition with AI products or agents built within AI that also perform the same functions as WalkMe.

I have been using WalkMe for three years.

There are no stability issues.

There are no scalability issues.

I receive support directly from WalkMe.

The initial setup was conducted.

An implementation team was involved.

I rate WalkMe an eight because it is very useful and has very good performance, but it requires that the person who will build these automations with WalkMe invest time in learning the tool. Since it is a low-code tool, it is intuitive, but at some points low-code alone is not enough and you need to input some code, such as JavaScript or HTML, so you need to have additional knowledge to carry out this type of activity. As I mentioned, I believe that WalkMe would be better if it had more AI tools integrated into it. If AI were implemented, perhaps this learning time for WalkMe would not be so necessary, and if there were, for example, an application that helps in this scenario in the future, I would give a higher rating.

One piece of advice I would give is to really explore WalkMe and check out the community to understand and see what the possibilities are. WalkMe is not just about a Smart Walk-through; it can be much more than that. You can create blocks, communications, and several other things with possibilities that can greatly help your company. Do not limit yourself only to the Smart Walk-through, which is WalkMe's flagship, but also look at all the possibilities that are available with WalkMe. My overall review rating for WalkMe is eight out of ten.

My main use case for WalkMe is for businesses who are SAP Rise customers or those going through a transformation from ECC to S/4HANA, as well as certain greenfield implementations for ERP.

I have one end-to-end experience of a project transforming from ECC to S/4HANA, and once the transformation was completed, the entire business moved from on-premise to cloud. That is when the user had to be trained for certain new aspects, and I helped the clients understand and adopt WalkMe, showing them how it is useful.

WalkMe has positively impacted our organization, which is mostly an SAP partner organization that helps customers already using SAP software for their businesses. We have used WalkMe in that perspective, especially for SAP Rise and Grow customers when an implementation is done and the organization is ready to operate independently with the new software features. When employees need to be trained, that is when WalkMe has been used.

WalkMe offers excellent features as the best digital adoption platform because it provides excellent training for end users and also guidance through complex and multi-application software environments. It moves seamlessly between different functions or departments within the software, and the second point I would mention is the task automations that it can provide in terms of filling out certain forms and navigating between menus based on prior selections or actions.

As a Solutions Consultant, I have not worked too much on the technicalities of the features, but the functional aspects have been useful, especially for the guidance perspective. WalkMe is very good at recognizing elements within different web pages and switching between different portals. It provides resources at times, such as help and guidance for the next steps.

WalkMe's task automation feature has helped one of my customers by making it easier to fill out forms. The impact I have seen with WalkMe includes good user adoption because the guidance was excellent.

One drawback I would mention is the high cost overall because the software itself is expensive and not everyone can afford it. There are other available options in the market that are less expensive, quicker, and easier to deploy. WalkMe requires a WalkMe admin, builder, or consultant so that everything can be understood, gathered, and put into place for the first time. If there are any system changes, it needs to be taken care of every time, including version control, which can become a little manual and cumbersome to test everything before pulling the final version into the production environment.

Moreover, if an organization is small or mid-size and does not have a dedicated budget for using WalkMe, then this tool is not the best option for them as they cannot afford it, especially if they only have one simple tool or product instead of a complex IT environment.

I believe that at least some knowledge of HTML or CSS is required for WalkMe customizations. If that could be simplified using AI and people could just give instructions, I think that would be beneficial. I know WalkMe is already working on it, especially with all the AI advancements in SAP, and WalkMe has been acquired by SAP now.

I do not have any further suggestions for needed improvements to WalkMe at this point in time. Since I have worked with WalkMe for just one year now, I do not have much to say regarding other improvements needed. Whatever information or feedback I have provided is based on my hands-on experience with WalkMe as a solutions consultant.

I have used WalkMe for about one year.

WalkMe's accuracy and reliability are quite robust, with a lesser number of broken walkthroughs compared to other software. This is because it has deep UI element recognition and uses AI to identify the elements. Since I do not have personal experience working on those other aspects that leverage AI, I will refrain from commenting on that.

The advice I would give to others looking into using WalkMe is a summary of what I have mentioned in some of the previous questions. If the organization is more ERP-centric, using complex software such as Salesforce, Workday, and others, and has different departments such as HR and finance with a dedicated budget for WalkMe, then they should definitely go for it. However, if they are a small or medium-sized organization without a dedicated budget and with limited financial resources, and if they are relying on their own products or SaaS, I would not suggest they use WalkMe. Instead, they can opt for other software that is easier to deploy and can be completely handled by non-technical product owners.

My additional thoughts about WalkMe center around concerns regarding its future, as many businesses frequently ask whether WalkMe will completely focus on advancements or innovations tied to SAP and its related products, potentially negatively affecting customers who are non-SAP application users. This question often arises, and it would be helpful for people to have more clarity on it. Secondly, regarding AI, people wonder if AI can guide users through different navigations, walkthroughs, workflows, and task automations, and what the need for a separate software such as WalkMe would be. I also think about how SAP might in the future integrate WalkMe with AI into all its software, influencing how WalkMe is used and what its actual purposes would be, especially regarding the price point. If WalkMe remains as standalone software, particularly for non-SAP users, it could be more simplified and cost-reduced.

I would rate this product a 7.5 out of 10.

We are implementing WalkMe in a tool where newly onboarded users can become accustomed to the tool within our system. WalkMe serves this purpose for new users who would otherwise be lost when looking at our platform because it is very large and vast. We started by implementing Smart tips for the icons we had, then we implemented a Smart Walk-Thru and we also had banners inside the system.

The best features WalkMe offers, in my opinion, are the workflow, Smart Walk-Thru, small walk-through, and adding articles in the system, which has been very helpful.

Instead of having a separate article section on a different page, we started implementing WalkMe and added this information in the system, which has really helped us and the team in terms of productivity and having all the information in one place.

There are some technical terms that become involved when we try to implement WalkMe. For instance, if we have a dynamic page, we have to write some code in order to have a specific icon to pick the tooltip, which could be improved using AI.

WalkMe still has some features that can be enhanced, especially when it comes to AI. They could implement AI to make the end user work much easier.

It is not very efficient compared to what I have done in the organization, and there is still a lot of scope where WalkMe can improve AI capabilities.

I have been using WalkMe for six months.

WalkMe can still withstand many systems at a point, but it needs some segmentation and other factors are involved.

We previously used Whatfix.

We are still in the process of implementing WalkMe, so I cannot provide further details on how the implementation went.

I am not sure if we had used anything before WalkMe. I cannot give that information at this point as I am not involved in all of that. WalkMe has been pretty easy to use overall and is pretty much good. My review rating for WalkMe is six out of ten.

My main use case for WalkMe is helping people go through the software more easily, productively, and faster.

A specific example of how I use WalkMe is with SAP, where I create walkthroughs for new joiners or even long-time employees. When there is a new process or the process changes in SAP, I create walkthroughs so people can simply type how to book a hotel and then they have a walkthrough from beginning to end.

WalkMe's best features are great in general; walkthroughs are the best because they provide life guidance, as if someone is sitting next to you.

What makes walkthroughs stand out for me in WalkMe is the ease of use and customization from the editor's point of view. The interface is quite intuitive, and from the user's point of view, it is great to have help live, enabling end users to go step by step with processes that they have never seen before.

WalkMe has positively impacted my organization by making employees more efficient. The positive impact from WalkMe, in terms of helping employees become more productive and reducing training time, is evident. Thanks to this WalkMe layer, using SAP is much easier for people, leading to fewer tickets to IT support and allowing people to focus on their work.

WalkMe helps with user adoption and engagement by making work easier for people and enabling them to start processes that they have never seen before. This is a big achievement for this software because you do not have to hire a trainer or create any guides; everything is in WalkMe.

While I am working with WalkMe, sometimes the application is crashing and it is not stable. Quick previews are not easily shown, and sometimes I need to wait a long time.

WalkMe needs to work on the stability and updates of the application. For example, when I create something, I need to wait a long time for it to be shown in the software, and those crashes are very annoying.

I have been using WalkMe for around half a year.

When WalkMe gives instructions or guides users, whether I find that information to be correct and helpful most of the time depends on the editor. If an editor makes walkthroughs messy or the inserted text is not clear, those mistakes will affect the whole process and the whole walkthrough.

WalkMe is quite stable in my experience; however, from the editor's point of view, it crashes sometimes and it can be difficult to work on some days, but in general, it is fine.

I do not know about WalkMe's scalability in my organization. I cannot say if it can handle more users or growing needs easily.

WalkMe gives instructions or guides users and it is very useful. I am disappointed that there are no instructions on YouTube. This is very rare software, so if I am struggling with any function, I would appreciate having a YouTube channel with videos or playlists for each feature in editor mode.

I am not sure how easy or difficult it was to implement WalkMe, as I am not a change manager. I am a specialist in WalkMe, so I cannot answer this question.

I create some walkthroughs for compliance with WalkMe, but we do not create any reports or measurements so far.

I have not seen a return on investment from using WalkMe, as I have not noticed any time saved, money saved, or fewer employees needed.

I have no idea about the pricing, setup cost, and licensing, as I am not a change manager.

I do not have anything else to add about the features.

I am not sure how WalkMe integrates with other systems or software in my organization. There is SAP and I have a plugin in the browser, and then I open it and create walkthroughs.

Handling training or onboarding for new users with WalkMe is not my role responsibility.

I would recommend creating a sandbox. I suggest using guidance and support without any blockers, as your support is very helpful and answers quite fast.

I do not think my company has a business relationship with WalkMe other than being a customer.

I am open to reviewing some other features with a gift card from WalkMe.

I found this interview through a woman who wrote to me on LinkedIn and offered a gift card, creating a special link for me.

My overall review rating for WalkMe is 9 out of 10.

My main use case for WalkMe was that there were a lot of apps rolling out on enterprise software for a financial firm, and they turned to WalkMe as a solution. I scrambled to go through a bunch of the courses that allowed me to implement it as a test run, and I did on a couple of projects, but I ended up finding out that it has flaws, and so that was part of my conclusion with it.

A specific example of how I used WalkMe on one of those projects was that there was a lot of confusion over software being developed, and users were completely in the dark about many things that were really right in their face that they just didn't see. During some more complex interaction processes, it was important to put something like WalkMe in place so that people would know what to do, how to navigate the UI, and where to go for things. We used WalkMe in tandem with questionnaires and surveys. I had to actually lock senior VP people out of the sessions because they were glued to their participants, which kind of screwed around a little with their feedback; it is giving feedback with your boss breathing down your neck. That was challenging to get real answers, but WalkMe was definitely a great solution.

I believe it has been a long time, and I'm sure they've fixed many problems since then, but for my specific purposes, my relationship with that project didn't go exactly as I would have liked, resulting in a strange feeling about WalkMe. I found a flaw, and nobody believed me. Aside from that, assuming the flaw's been fixed, I think it would be great for people to incorporate because there are countless times where users look at a screen and have no idea what to do, and WalkMe is a really great solution for something that. There were many courses I didn't take that were part of the package and would be beneficial for anyone really looking at it; it is a powerful solution for sure.

I don't use WalkMe today.

The best features WalkMe offers are that they went above and beyond to make it so open that there are a million hooks or angles from which you can approach it. It was a marvel when I first looked at it because it tackled a very complicated problem in a way where it couldn't see all the problems it was helping with. In doing its job to fit into environments, much of the bulk behind this solution requires at least some level of CSS, cascading style sheets, to match the look out of the box with a couple of tweaks, allowing it to match your website. That is where things broke down years ago for me, because there was a problem with that. However, the scaffolding of the program itself was pretty interesting, designed to allow you to express your environment and bottlenecks or problems, and then WalkMe provides an array of ways to go about fixing those things.

Once set on a direction, you might be trying to solve an issue involving many moving parts and covering several different pages of a user path. Therefore, your solution can't rely on the person doing exactly what you want; it has to branch out to cover more territory and help guide users along their intended journey, even if they change their mind midway.

How WalkMe has positively impacted this organization; from an enterprise level, it deals with software that employees use daily, in this case a financial setting where a lot of client and data management happens. Personally, I don't use WalkMe, but if there is ever a scenario in a small business where it could help address issues regarding product drop-offs because users can't navigate, then I would recommend it. However, in an enterprise context, it is a whole different animal.

I can't speak to whether there has been a reduction in user confusion or support tickets following WalkMe's implementation because I wasn't there long enough for those metrics. I can talk about the flaw I encountered, which was deep in the core code of the program, leading to it appearing that there was a CSS problem when it was, in fact, a deeper issue. I noted this while preparing for a big launch, trying to finalize it as the go-to solution. While functioning correctly was crucial, I found flaws in the CSS that I felt should have been less of a concern compared to whether people reached their intended destinations. Both aspects matter, but function is paramount. Ultimately, my discovery pointed to hardcoded aspects that overrode CSS, which made it appear as though there were issues when there weren't. In terms of support tickets or feedback, I wasn't present long enough to accumulate that data; I saw some implementations working but wasn't involved in the extended follow-ups.

I had only used WalkMe for about two months, and that was back in October of 2021.

WalkMe was stable at the time if set up correctly; I didn't notice any issues or bugs. My focus and concern at the time was primarily on the CSS issues.

At that time, WalkMe's scalability appeared completely in place, with no apparent ceiling; it seemed capable of expanding in all directions. I didn't choose this one, so I didn't see its competitors, not having any insight into that world.

I don't recall needing customer support, as I was directed to various guides and FAQs for troubleshooting. I don't remember having many interactions with support channels.

I don't believe I evaluated other options before choosing WalkMe. It was probably decided, discussed, and tested enough to be implemented with me being the first case to use it.

I couldn't provide information on return on investment since I wasn't there for it. My involvement was thrice removed from those discussions.

I didn't engage with the pricing, setup cost, or licensing as I worked as a contractor for another company. It was more that I needed to learn it quickly, which I did, and began working with it.

The difference WalkMe made for the team was something I wasn't around to see the aftermath of regarding whether this particular solution ended up working out. I could tell that it was the best solution available at the time, possibly even still. It's kind of like putting a grade value on a broken deck; you need to put in some boards to repair it, so it is not finished yet. The hooks specifically were classified in a manner to approach the solution from various angles. For those unfamiliar with WalkMe, it creates a sort of virtual roadmap that directs and triggers messages or pop-ups in specific locations, which are essential as complexity increases. The messaging can be just a balloon or something more intricate, spanning several pages and staying with the user for a while. I think it was a different animal when it was new-ish in 2021; I'm sure all these features are more evolved and stable now.

My advice for others looking into using WalkMe would be that it is a great solution, working fantastically with a bit of a learning curve. Once learned, it can be applied to diverse situations. However, you might need to lower expectations regarding CSS perfection and aim for more generalized matching. If you are involved with intricate CSS designs, you are likely to encounter frustration. But if you keep it simple, focusing on basic colors and such, you can avoid many issues. Trying to achieve seamless integration that looks perfect is where it tends to falter, or at least that was my experience five years ago. I would rate this product nine out of ten.

My most current project with Presbyterian Health Services involves a Workday implementation where we use WalkMe as what we call in-app guidance to guide users through processes from start to finish, making their job easier by providing terminology changes for comparisons to what was referenced in the previous system and automating processes to streamline those and make them quicker and more efficient.

With my previous project, I worked heavily on the supply chain change management side, automating the inventory transfer process where users would have to click multiple times depending on the sites selected. I automated it so users just received a message indicating we were working on it while WalkMe processed the clicks in the background.

That is just one example of automated processes, which is heavily useful for financial components in applications, where users often repeat entries during month-end processes or balancing books. Automating and autofilling those fields saves users a lot of time and mistakes.

The guided walkthroughs are absolutely essential, and the ability to automate processes, interact with the application you are building for, and recreate buttons to cover existing content on the page is extremely helpful, especially for in-app applications where development may be tricky.

As I mentioned before, we had a reduction of support tickets by eighty percent in the first two weeks after our Workday implementation, providing a positive user experience as we built the in-app guidance to look as though it was part of Workday, helping users ease into the new process.

I would rate WalkMe a nine, maybe an eight due to some price features. It can be a little costly but is worth it for enterprise companies for the digital adoption and reduction in support.

I love WalkMe, and several years ago I would rate it an eight due to difficulties with certain systems. WalkMe has listened to their enterprise clients and developers, providing quick solutions to our requests.

I have been using WalkMe for a little over eight years, approximately eight and a half years.

WalkMe is very stable. Throughout forty-four different clients, we never had issues on go-live day with WalkMe functioning properly.

I would rate the scalability of WalkMe a nine, as it adapts well to the changing dynamic content of platforms such as Workday.

Customer support is fantastic. When you put in a ticket, you receive immediate acknowledgment and often a direct response on the same day.

There was no digital adoption solution in place before WalkMe, just training sessions and documentation, and many requested quick guides. I encouraged them to use WalkMe's guided assistance instead.

My most current project with Presbyterian Health Services involves a Workday implementation where we use WalkMe as what we call in-app guidance to guide users through processes from start to finish, making their job easier by providing terminology changes for comparisons to what was referenced in the previous system and automating processes to streamline those and make them quicker and more efficient.

I know that with Workday rollout at Presbyterian Health, we saved over one million dollars in less than a year due to the reduced support tickets and swift process completion.

Pendo is an option, but WalkMe remains superior for complex applications such as Salesforce and Workday, as others have limitations.

WalkMe stands out as a top competitor with no real contenders in its domain, demonstrating flexibility and capability that impresses clients such as Whatfix.

We implemented Workday on all three major pieces: HCM, finance, and SCM, which was a huge company-wide implementation, reducing support tickets by eighty percent in the first two weeks after going live with WalkMe.

The feedback was extremely positive. While we did not have a comparison because users used WalkMe for the first time alongside Workday, user adoption was fantastic. I know we saved the company over one million dollars due to the significant reduction in support tickets.

The introduction of AI into WalkMe greatly improves its capabilities, replacing the old TeachMe feature. I have only gone through certifications to learn about it, but it learns about processes and potential roadblocks users may encounter.

Without having direct experience, I believe the AI capabilities for developers will make creating WalkMe content easier, allowing users to input key information for process guidance.

While I have not worked with a client utilizing the new AI features, the governance and security of WalkMe have been fantastic over the years, and I expect no less from the AI.

My experience is limited to a training environment, but WalkMe's AI appears to be fantastic in accuracy, with rigorous training processes ensuring reliability.

As a developer, I have not dealt with pricing recently, but my introduction to WalkMe was in two thousand eighteen, where we obtained a decent price for our licensing. I have noticed increases over the years, although the payoff is worth it due to time saved and reduction in support.

My advice for others looking into using WalkMe is to plan everything ahead, setting business objectives and KPIs while also considering the broader context of automation and user experience. I would rate WalkMe a nine out of ten overall.

In large digital transformations, my main use case for WalkMe is adoption. We are implementing streamlined processes, but change management requires a significant amount of time. By using digital adoption tools like WalkMe, you cannot replace change management, of course, but you can definitely impact it positively to help users understand how the processes have been implemented in the cloud platforms that you have selected.

In the context of supporting HR and using WalkMe within a Workday environment, I realized that we needed a more technically focused person within the HR function itself, not just to do WalkMe, but also to conduct walkthroughs, change management activities, and provide basic first-level IT support to the HR community. WalkMe best sits within HR, as they need to keep it up to date, understand why the process has been implemented that way, and communicate in a user's language rather than an IT person's language. This allows an HR specialist and WalkMe to provide a step-by-step explanation of processes and system implementations, which is a significant advance in any digital transformation context.

In terms of how the field-level support and step-by-step guides have impacted users, we have a quite complex payroll process where we opened up self-service to end users to update some beneficiaries or denote that they now have a child or are entitled to a new benefit package. This process has complex implications regarding payroll, and without WalkMe, we realized very soon that it would be difficult to open this self-service effectively. WalkMe allowed us to ensure the user understood the implications of making those changes and prevented bad data from entering the payroll process, which drove compliance, data quality, and cost savings.

WalkMe supports compliance and regulatory requirements by ensuring that processes are implemented correctly and understood, minimizing room for errors and ensuring legal compliance within HR and financial processes.

WalkMe helps manage change during large-scale projects by covering key change management activities. We provide walkthroughs of the processes and recording sessions while also offering WalkMe at the system level to guide users through how processes work and evolve.

The best features WalkMe offers are embedding within screens and showing people exactly how to go through a particular use case. This has very strong potential. Applying some of the digital knowledge to the use case while keeping it in one place is very useful, but the field-level support of what is next, what to do next, and what the impact of doing that is represents the strongest feature.

Since adopting WalkMe, I have noticed that user adoption is far higher and it reduces user resistance significantly. Having previously executed large transformations without a digital adoption tool, those efforts consumed a lot of time and resources, and the results were not as effective. Therefore, WalkMe is an obvious choice for streamlining implementations, ensuring business processes align with user experience.

WalkMe does have room for improvement. It is aimed at business professionals rather than IT professionals, which complicates initial pick-up for those in the business who may not have a technical background. Having a mix of technical knowledge, as we did with an HRIS person, ensures better understanding and implementation of WalkMe.

I believe seamless integration is essential for improvements, particularly when using standard cloud projects where you might have several tools such as Salesforce, SAP, and ServiceNow. It is crucial to manage these processes end-to-end to ensure that users have a full WalkMe experience, maintaining a coherent user experience across all integrations.

Governance and security are key challenges to ensure WalkMe effectively supports these areas and maintains audibility regarding process changes. As AI impacts jobs, its deployment needs to ensure compliance across complex processes.

I have been using WalkMe for around six years, starting at a very large HR Workday transformation in Switzerland, and I have used it since then at other clients on major projects.

WalkMe performs well within our major platforms serving thousands of users, and we have had no issues with performance. Our customer support experience has been good, without any significant issues as far as I am aware.

I would rate customer support an eight. Although I am not heavily involved in support day-to-day, I have not encountered any major problems.

I have seen a measurable reduction in change management efforts. For instance, in a previous project without WalkMe, five change management resources, including one for communications, were fully occupied for over a year while I managed a similar project with two people using WalkMe, saving about fifty percent of the resources focused during the adoption phase.

WalkMe reduces change management costs significantly. New employees can get up and running quickly. Although we have outsourced first-level support, we aim to keep requests low, and I believe WalkMe has helped us maintain support costs by not significantly increasing the number of calls.

I can share that we have used fewer change management resources than before, estimating savings of about fifty percent on change management resources overall, while maintaining knowledge and process management within the business area.

My advice for others considering WalkMe is to understand processes, metrics, and where people need support. Remember that it is an end-user support tool embedded within processes, written in business language rather than IT jargon. I would rate this solution an overall eight out of ten.

Onboarding and change management are my main use cases for WalkMe.

I use WalkMe to support digital adoption post-go-live for onboarding and change management. This means supporting in the flow of work, providing both resources, support, and in-app guidance to ensure that people are using the system as intended, not only correctly, but within their business processes.

The other main use case is onboarding, which includes helping new staff members learn all about the organization they've just joined, and that includes all of their systems.

WalkMe has positively impacted my organization, as we are a certified WalkMe partner, so we are absolutely committed to having WalkMe as part of our services and offering. It is absolutely critical to our business.

We recently worked with a banking client where we were able to reduce the amount of time a new home loan takes from 20 minutes to 4 minutes. We also were able to reduce errors around their credit risk ratings, which shows how WalkMe has positively impacted our business.

The best features WalkMe offers would have to be Smart Walk-thrus, ShoutOut, and the new Action Bar. Additionally, WalkMe offers learning capabilities through their new product called Learning Arc.

WalkMe's governance and security are absolutely tested, and they are obviously in banks and governments, so security and compliance are the big main features that draw people to WalkMe over other digital adoption platforms.

Regarding WalkMe's AI capabilities, the accuracy and reliability of output are very good because it does not just depend on the large language model. It uses information within the platform, such as resources and documents, and business processes. It does not just do AI generation; it actually combines it with everything else. That is what makes the outputs reliable.

WalkMe is complex to implement, and that would probably be the only area that could be improved, making the implementation and enablement a little easier.

I have been using WalkMe for six years.

WalkMe is stable.

WalkMe is built to scale, demonstrating excellent scalability.

Customer support with WalkMe is excellent.

I have previously used five additional digital adoption platforms, including Oracle Guided Learning, MyGuide, Zip, Appcues, and one I cannot recall. It is the scalability, security compliance, and features that made me change over to WalkMe.

I have seen a return on investment, with rework saved, money saved, and no need to have people manually doing this.

My experience with pricing, setup cost, and licensing is excellent. We have wonderful support from our partner manager.

I would describe the user and administrator experience with WalkMe as very good. The admin console is very easy to manage and allows me to add and remove users, and switch between different platforms for us as partners and clients.

WalkMe's integration with other enterprise tools or platforms is seamless, as WalkMe is built to sit on top of, like a skin, over the very top of different ERPs. They are absolutely built for this.

WalkMe's reporting and analytics are fantastic. I can see every single user's interaction within the platform. I can report on this without needing to be a data analyst or have Power BI skills because the dashboard is really easy to view and see benefits.

I would advise others looking into using WalkMe to find a use case, test it, pilot it, show it to stakeholders, and ensure that you are also educating them on what a digital adoption platform can do because it is a new technology that is not well known across most organizations. I would rate this product a 10.