WalkMe DAP
WalkMeReviews from AWS customer
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I had a question for support and it was answered easily
What do you like best about the product?
It does almost everything that our organization needs it to do and their support are top notch
What do you dislike about the product?
I'd like a more robust survey distribution system, along with html integrated across the app rather than bbcode
What problems is the product solving and how is that benefiting you?
We use walkme for a series of quick on the fly UI updates along with self help guidance for users so they dont need to clog up phone lines
An Invaluable Asset!
What do you like best about the product?
For the purposes of my role specifically, I love Visions. Watching the user's experience is so helpful for seeing where education may be needed, or when something is a true technology issue or a user error. More broadly, I love that we can create targeted messaging to help with information and pain points. And the in-depth analytics let us see and measure if our messaging and guidance is being used/having the desired effect.
What do you dislike about the product?
Building content is unnecessarily complicated.
What problems is the product solving and how is that benefiting you?
Our technology is updated frequently, and WalkMe allows to both easily notify our customers of changes, but also build in guided help when needed.
Since having our point of contact updated we have had a great experience.
What do you like best about the product?
Right now we have designated people like John Short to jump on issues we may be having which is a real necessity for our business.
What do you dislike about the product?
Prior to John we had more delayed response times which can be frustrating especially in the financial world where time can have a monetary impact.
What problems is the product solving and how is that benefiting you?
One of our largest use cases is providing stop gaps for our technology platform as well as implementing educational messaging for guidance to our users.
Great Customer Support Experience
What do you like best about the product?
When needing assistance, the WalkMe Support team responded extremely quickly and took the time to replicate my issue. When an immediate answer wasn't available, they passed along my questions to the appropriate teams as needed. I received prompt and clear responses and even additional actions to make my ideas known to their product team!
What do you dislike about the product?
Some of the user interface can seem clunky - but with proper training (provided for free by WalkMe), this is a challenge that can be overcome relatively quickly!
What problems is the product solving and how is that benefiting you?
WalkMe allows our team to add additional features without the need to use developer time and energy :)
Great tool for driving user adoption and simplifying onboarding
What do you like best about the product?
WalkMe makes it easy to guide users through complex processes with in-app walkthroughs, tips, and automation. It reduces training time, improves adoption of new tools, and provides helpful analytics to track user behavior and continuously optimize the experience. The platform is very user-friendly once you get the hang of it.
What do you dislike about the product?
The setup can take time, especially when building advanced flows. Some features have a bit of a learning curve, and it may require support from the WalkMe team or community to unlock its full potential. However, once configured, it runs smoothly.
What problems is the product solving and how is that benefiting you?
WalkMe helps us solve the challenge of onboarding users to complex enterprise applications by providing clear, step-by-step in-app guidance. It reduces the need for lengthy training sessions, improves user adoption, and minimizes errors in critical processes. With WalkMe Insights, we can also track user behavior, identify where people struggle, and quickly optimize workflows. This has saved time, boosted productivity, and increased overall user satisfaction.
WalkMe (DAP Tool)
What do you like best about the product?
It is easy to use and implement. Helps the users to get training on any system without the hassle to go back and forth to the documents. It saves time of the users through automation. It helps in rectifying the errors which users can make. It provides customer support as a training tool. It helps to reduce support tickets. It provides on screen guidance and training whenever users need it.
What do you dislike about the product?
The maintenance part of it is tough and is required from time to time.
What problems is the product solving and how is that benefiting you?
error handling, reduce support tickets, save users time and user efficiency.
Seamless Guidance That Drives Real Results
What do you like best about the product?
The most helpful aspect of WalkMe is its ability to guide users through complex processes in real time, reducing the need for extensive training and support. The upsides include faster user adoption, fewer errors, and valuable insights from analytics that help us continuously improve the user experience. The whole experience is seamless and allows us to build solutions that blend in with the platform.
What do you dislike about the product?
Initial setup and build can be time-consuming, especially for more complex processes. Ongoing maintenance can occur, but you are given the tools and AI options to make this easy to maintain, and most WalkMe solutions remain intact after app updates, and the value outweighs the effort.
What problems is the product solving and how is that benefiting you?
WalkMe is helping us solve challenges with user adoption, onboarding, and process compliance by providing in-app guidance, validation, and automation. We initially turned to WalkMe to take place of our Salesforce live training, but it's provided us with so much more in therms of reducing training costs, minimizing errors, and ensuring employees can complete complex workflows accurately and efficiently.
WalkMe – A Game Changer for Digital Enablement
What do you like best about the product?
I like how WalkMe reduces training time by offering in-app support and self-service learning, which improves efficiency and productivity.
What do you dislike about the product?
Complex use cases often need additional support or advanced configurations, which can be challenging for new users.
What problems is the product solving and how is that benefiting you?
WalkMe is helping bridge the gap between users and complex systems by simplifying processes. The key benefit is improved productivity, fewer errors, and faster onboarding, which saves both time and effort for end-users as well as administrators.
Digital Adoption Specialist
What do you like best about the product?
Powerful Features: Offers a wide range of tools like interactive walkthroughs, pop-ups, and tips to guide users.
Reduces Support Tickets: Helps users solve their own problems, lowering the burden on support and IT teams.
Detailed Analytics: Provides strong insights into user behavior and engagement, helping to optimize workflows.
Effective for Onboarding: Excellent for training new employees or users on complex software.
Reduces Support Tickets: Helps users solve their own problems, lowering the burden on support and IT teams.
Detailed Analytics: Provides strong insights into user behavior and engagement, helping to optimize workflows.
Effective for Onboarding: Excellent for training new employees or users on complex software.
What do you dislike about the product?
Steep Learning Curve: Can be very complex and difficult to master, often requiring a dedicated team.
What problems is the product solving and how is that benefiting you?
For - User adoption and Positive Business impact through user engagement and time saving
RUN to WalkMe!!
What do you like best about the product?
WalkMe is like having a GPS for software; it guides you through the digital wilderness with ease, ensuring you never get lost in the maze of menus and options. Plus, it's always there to lend a helping hand, without judging your questionable navigation skills!
What do you dislike about the product?
While WalkMe is a fantastic guide, sometimes it feels like it's trying to lead me on a scenic route when I just want the express lane. But hey, every journey has its detours, and they often lead to unexpected discoveries!
What problems is the product solving and how is that benefiting you?
WalkMe is solving the problem of digital confusion by providing intuitive guidance through complex software, making it easier for users to navigate and complete tasks efficiently. It's like having a personal assistant that ensures you get the most out of your digital tools, boosting productivity and reducing frustration.
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