WalkMe DAP
WalkMeReviews from AWS customer
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Great tool for driving user adoption and simplifying onboarding
What do you like best about the product?
WalkMe makes it easy to guide users through complex processes with in-app walkthroughs, tips, and automation. It reduces training time, improves adoption of new tools, and provides helpful analytics to track user behavior and continuously optimize the experience. The platform is very user-friendly once you get the hang of it.
What do you dislike about the product?
The setup can take time, especially when building advanced flows. Some features have a bit of a learning curve, and it may require support from the WalkMe team or community to unlock its full potential. However, once configured, it runs smoothly.
What problems is the product solving and how is that benefiting you?
WalkMe helps us solve the challenge of onboarding users to complex enterprise applications by providing clear, step-by-step in-app guidance. It reduces the need for lengthy training sessions, improves user adoption, and minimizes errors in critical processes. With WalkMe Insights, we can also track user behavior, identify where people struggle, and quickly optimize workflows. This has saved time, boosted productivity, and increased overall user satisfaction.
WalkMe (DAP Tool)
What do you like best about the product?
It is easy to use and implement. Helps the users to get training on any system without the hassle to go back and forth to the documents. It saves time of the users through automation. It helps in rectifying the errors which users can make. It provides customer support as a training tool. It helps to reduce support tickets. It provides on screen guidance and training whenever users need it.
What do you dislike about the product?
The maintenance part of it is tough and is required from time to time.
What problems is the product solving and how is that benefiting you?
error handling, reduce support tickets, save users time and user efficiency.
Seamless Guidance That Drives Real Results
What do you like best about the product?
The most helpful aspect of WalkMe is its ability to guide users through complex processes in real time, reducing the need for extensive training and support. The upsides include faster user adoption, fewer errors, and valuable insights from analytics that help us continuously improve the user experience. The whole experience is seamless and allows us to build solutions that blend in with the platform.
What do you dislike about the product?
Initial setup and build can be time-consuming, especially for more complex processes. Ongoing maintenance can occur, but you are given the tools and AI options to make this easy to maintain, and most WalkMe solutions remain intact after app updates, and the value outweighs the effort.
What problems is the product solving and how is that benefiting you?
WalkMe is helping us solve challenges with user adoption, onboarding, and process compliance by providing in-app guidance, validation, and automation. We initially turned to WalkMe to take place of our Salesforce live training, but it's provided us with so much more in therms of reducing training costs, minimizing errors, and ensuring employees can complete complex workflows accurately and efficiently.
WalkMe – A Game Changer for Digital Enablement
What do you like best about the product?
I like how WalkMe reduces training time by offering in-app support and self-service learning, which improves efficiency and productivity.
What do you dislike about the product?
Complex use cases often need additional support or advanced configurations, which can be challenging for new users.
What problems is the product solving and how is that benefiting you?
WalkMe is helping bridge the gap between users and complex systems by simplifying processes. The key benefit is improved productivity, fewer errors, and faster onboarding, which saves both time and effort for end-users as well as administrators.
Digital Adoption Specialist
What do you like best about the product?
Powerful Features: Offers a wide range of tools like interactive walkthroughs, pop-ups, and tips to guide users.
Reduces Support Tickets: Helps users solve their own problems, lowering the burden on support and IT teams.
Detailed Analytics: Provides strong insights into user behavior and engagement, helping to optimize workflows.
Effective for Onboarding: Excellent for training new employees or users on complex software.
Reduces Support Tickets: Helps users solve their own problems, lowering the burden on support and IT teams.
Detailed Analytics: Provides strong insights into user behavior and engagement, helping to optimize workflows.
Effective for Onboarding: Excellent for training new employees or users on complex software.
What do you dislike about the product?
Steep Learning Curve: Can be very complex and difficult to master, often requiring a dedicated team.
What problems is the product solving and how is that benefiting you?
For - User adoption and Positive Business impact through user engagement and time saving
RUN to WalkMe!!
What do you like best about the product?
WalkMe is like having a GPS for software; it guides you through the digital wilderness with ease, ensuring you never get lost in the maze of menus and options. Plus, it's always there to lend a helping hand, without judging your questionable navigation skills!
What do you dislike about the product?
While WalkMe is a fantastic guide, sometimes it feels like it's trying to lead me on a scenic route when I just want the express lane. But hey, every journey has its detours, and they often lead to unexpected discoveries!
What problems is the product solving and how is that benefiting you?
WalkMe is solving the problem of digital confusion by providing intuitive guidance through complex software, making it easier for users to navigate and complete tasks efficiently. It's like having a personal assistant that ensures you get the most out of your digital tools, boosting productivity and reducing frustration.
From Confusion to Clarity with WalkMe
What do you like best about the product?
We use almost all the WalkMe apps, and it has really changed the way our teams work. Features like Smart Walk-Thrus and SmartTips give step-by-step help right inside the tools we use, so even new team members can start working without a lot of training. It feels like having a virtual guide always ready to help, and it has saved us a lot of time.
WalkMe Workstation is also a big plus for us. It brings together our CRM, HR, support tools, and other daily apps into one place. I can quickly search, open apps, and complete small tasks without jumping between multiple windows. The ActionBot makes things even easier by letting me do simple actions like checking leave or logging updates right away.
What makes WalkMe stand out is how easy it is to customize. We can create guides, tips, and automated flows that match exactly how our processes work. Whenever we need to update something, we can do it fast, and the changes show up instantly for everyone.
Overall, it has made onboarding faster, reduced support questions, and improved productivity. Our team feels more confident using our tools, and new changes are picked up much quicker. It’s one of those tools that quickly becomes hard to work without.
WalkMe Workstation is also a big plus for us. It brings together our CRM, HR, support tools, and other daily apps into one place. I can quickly search, open apps, and complete small tasks without jumping between multiple windows. The ActionBot makes things even easier by letting me do simple actions like checking leave or logging updates right away.
What makes WalkMe stand out is how easy it is to customize. We can create guides, tips, and automated flows that match exactly how our processes work. Whenever we need to update something, we can do it fast, and the changes show up instantly for everyone.
Overall, it has made onboarding faster, reduced support questions, and improved productivity. Our team feels more confident using our tools, and new changes are picked up much quicker. It’s one of those tools that quickly becomes hard to work without.
What do you dislike about the product?
WalkMe is great, but there are a few things that could be better. In Workstation, we can’t really customize the look, like changing the style of balloons, and there’s no option to add our own CSS for consistent design. It also doesn’t let us filter data by custom date ranges, which makes it harder to dig into specific time periods.
It would be really useful if we could see the user IDs and detailed activity for people using Workstation apps, but there aren’t any full reports for that right now. I’ve also noticed there’s a “Workstation dashboard insights” and a “Workstation system insights,” but it’s not clear what the difference is. Lastly, we can only see insights for top items we’ve deployed. Having data for all items would make tracking and improving them a lot easier.
It would be really useful if we could see the user IDs and detailed activity for people using Workstation apps, but there aren’t any full reports for that right now. I’ve also noticed there’s a “Workstation dashboard insights” and a “Workstation system insights,” but it’s not clear what the difference is. Lastly, we can only see insights for top items we’ve deployed. Having data for all items would make tracking and improving them a lot easier.
What problems is the product solving and how is that benefiting you?
WalkMe has made it so much easier for our team to learn and use all our business tools without feeling lost or dependent on long manuals. Features like SmartTips, Walk-Thrus, and Workstation guide people right inside the flow of their work, so they get help exactly when they need it. This means fewer repetitive questions to our support team, faster onboarding for new hires, and a big boost in confidence for everyone using our apps. In the end, it’s saving time, reducing frustration, and helping us get more done every day.
WalkMe is a great product
What do you like best about the product?
WalkMe is a robust, flexible product. It's easy to use for people with no coding or technical experience while offering a broad capacity for creative solutioning for those who do have a technical background. It allows for a lot of creativity.
What do you dislike about the product?
Application features are inconsistent -- it would be helpful if all WalkMe applications offered the same building features and functionality.
What problems is the product solving and how is that benefiting you?
Introducing new features in the product.
Great Introduction to WalkMe with Clear Use Cases Ahead
What do you like best about the product?
I like that WalkMe allows me to create clear, interactive guidance directly inside our applications without requiring heavy coding or engineering support. It’s intuitive enough to get started quickly but powerful enough to scale for more advanced use cases.
What do you dislike about the product?
Since I’m still new to WalkMe, the main challenge has been the initial learning curve—especially when it comes to more advanced features and customization options. The builder interface can feel a bit overwhelming at first, and it takes time to fully understand how all the elements work together.
What problems is the product solving and how is that benefiting you?
WalkMe is helping address the challenge of getting new partners up to speed quickly on our company’s partner dashboard. With WalkMe, I can design step-by-step, in-app instructions that guide partners through their first tasks and key workflows without human intervention. This not only speeds up onboarding but also reduces errors and support requests.
WalkMe- A helpful app that is easy to configure
What do you like best about the product?
I was able to learn this tech. very quicky.
Thanks to the free WalkMe trainings, there is a lot of videos that help users to learn building WalkMe's and then you just get better with time.
WalkMe console give you a lot of data insights. For Example, you can see which WalkMe's are being used more freqently and which ones are not.
End users also can fill in a feedback form when they use a WalkMe which provides a lot of insights to the Admin.
Thanks to the free WalkMe trainings, there is a lot of videos that help users to learn building WalkMe's and then you just get better with time.
WalkMe console give you a lot of data insights. For Example, you can see which WalkMe's are being used more freqently and which ones are not.
End users also can fill in a feedback form when they use a WalkMe which provides a lot of insights to the Admin.
What do you dislike about the product?
Sometimes I have noticed the users complain about the WalkMe extention not working on their browser.
The WalkMe extention takes a little bit longer to show up on the browser somtimes.
The WalkMe extention takes a little bit longer to show up on the browser somtimes.
What problems is the product solving and how is that benefiting you?
WalkMe helps in avoiding the repetitive questions from the end users about how to run a particular task or how to get a report out of the system.
They get an easy solution for a task they want to perform without asking for anyone else's assistance.
They get an easy solution for a task they want to perform without asking for anyone else's assistance.
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