Our Managed Services offer a suite of integrated ITIL-based solutions tailored to support your applications and AWS development needs. With a focus on efficiency and optimization, we provide a range of Core Services alongside our value-added Proactive Plan.

Core Services

• Service Desk Support: Receive and triage incidents, service requests, and problems based on their business impact.

• Monthly Report: Provides insights into environment health, trends, and recommendations for improvement. Resulting minor service requests are queued for imminent resolution.

• Service Improvements: Proactive enhancements including security configuration changes identified through monthly reviews or customer requests.

• Monitoring: Generates alerts and notifications for defined metrics hitting thresholds. Alerts are addressed promptly to prevent incidents or included in the Monthly Report for resolution.

• Security Compliance Patching: Implements patching regimes aligned with your business's security compliance requirements.

Benefits

• Efficiency and Optimization: By leveraging ITIL-based frameworks and proactive planning, we ensure your AWS environment operates at peak efficiency.

• Reliable Support: Whether it's a minor service request or a major improvement, our team of certified AWS engineers is here to assist you.

• Enhanced Security and Compliance: From patching regimes tailored to your business's security compliance requirements to proactive monitoring for potential threats, we prioritize the security of your AWS environment.

For more details on our comprehensive Managed Services suite and how it can benefit your business, visit our website.