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Amazon SageMaker ×

Amazon SageMaker is a fully-managed platform that enables developers and data scientists to quickly and easily build, train, and deploy machine learning models at any scale. With Amazon SageMaker, all the barriers and complexity that typically slow down developers who want to use machine learning are removed. The service includes models that can be used together or independently to build, train, and deploy your machine learning models.

Ticket Classification & Assignment

By: Mphasis Latest Version: 2.1

Product Overview

A high frequency of issues can generate an overwhelming number of tickets and incorrect delegation to teams to handle them. This leads to a spike in MTTR (mean time taken to resolve) and a dip in FCR (First Call Resolution). The solution mitigates these issues by training a multi-factor ML model that considers factors like ticket impact, urgency, priority, issue description and other features to predict the most relevant group to resolve a ticket. A pool of models is run through data to select the most generalizable model for the ticket classification task.

Key Data

Version
By Mphasis
Categories
Type Algorithm
Fulfillment Methods Amazon SageMaker

Usage Information

Fulfillment Methods Amazon SageMaker

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Support Information

Ticket Classification & Assignment

For any assistance reach out to us at:

https://www2.mphasis.com/AWS-Marketplace-Support-LP.html

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