Sold by: SugarCRM
Sales force automation and extensibility with mail and calendar integration, built-in AI, and standard support.
Overview
Take the guesswork out of your CRM with features that drive sales success such as robust forecasting, 360-degree customer views, and built-in AI. When the platform does the work, everyone wins.
You can find more information in the Sugar Sell Overview, which can be downloaded from the following link: https://sugarcrm-aws-marketplace-public-assets.s3.us-east-1.amazonaws.com/Sugar+Sell.pdf
We also recommend reviewing the Sugar Sell Editions Overview & Comparison Chart, available at the following link: https://sugarcrm-aws-marketplace-public-assets.s3.us-east-1.amazonaws.com/Sugar+Sell+editions+overview+and+comparison+charts.pdf
Please read our Pricing Policy https://www.sugarcrm.com/legal/pricing-policy/
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/12 months |
|---|---|---|
User | Minimum of 10 Users | $10,200.00 |
Vendor refund policy
All transactions are final; no refunds or cancellations will be allowed.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Sugar Support currently provides local support by three regions: US, EMEA, and APAC. Based on the physical location of your company, your support window will align with the appropriate support region. For service-level agreement (SLA) response times and regional business hours, refer to the Support Offerings page for the latest information.
You can go to the following link for more information. https://support.sugarcrm.com/resources/working_with_sugar_support/#SLA_Expectations
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
David V.
Experience with Sugar CRM
Reviewed on Mar 10, 2025
Review provided by G2
What do you like best about the product?
Pipeline Management of Opportunities and integration with MS Outlook
What do you dislike about the product?
I haven't found any dislikes about Sugar CRM in my experience
What problems is the product solving and how is that benefiting you?
Opportunity and pipeline management
Leave a comment0 comments
muhamed w.
perfect
Reviewed on Mar 03, 2025
Review provided by G2
What do you like best about the product?
easy use and makes you familiar with the process get used to it easily
What do you dislike about the product?
some bugs that may interrupt our work flow
What problems is the product solving and how is that benefiting you?
nothing
Computer Software
Maximizing Customer Success with SugarCRM Sell: A Powerful, Streamlined Tool with Room for Growth
Reviewed on Jan 30, 2025
Review provided by G2
What do you like best about the product?
I like Sell's user-friendly interface, powerful automation features, and centralised customer data that make it easier to manage accounts and track customer health. The customisable dashboards and robust reporting tools help you make data-driven decisions, while automation saves time and ensures no client is overlooked. Plus, its integration capabilities streamline workflows, making your team more efficient in driving customer success and satisfaction.
What do you dislike about the product?
Advanced Reporting & Analytics: Although the reporting tools are powerful, more advanced analytics features like predictive modeling or deeper insights into customer behavior could be beneficial for teams focused on long-term success and strategy.
What problems is the product solving and how is that benefiting you?
SugarCRM Sell is helping the customer success team by streamlining account management, automating routine tasks (like follow-ups and renewals), and providing a clear, centralised view of customer data. This reduces manual effort, minimises the risk of overlooking important customer interactions, and helps identify potential issues early—ultimately improving response times and boosting customer satisfaction.
AJS A.
Love the flexibility
Reviewed on Jan 07, 2025
Review provided by G2
What do you like best about the product?
Love the flexibility of being able to make changes on the fly. I can update teh application and see the changes right away.
What do you dislike about the product?
Product itself - some of the naming conventions are questionable. Like in the Calls module, instead of a call status being set to Answered (which doesn't exist), it's set to HELD. Who uses this nomenclature?
But it was easy to change the description we see from HELD to Answered without it affecting the background application.
But it was easy to change the description we see from HELD to Answered without it affecting the background application.
What problems is the product solving and how is that benefiting you?
Keeping track and on-top of Leads and nurturing the client base.
Mariana K.
The system is fully modular for the business, meeting all the company's needs.
Reviewed on Dec 11, 2024
Review provided by G2
What do you like best about the product?
Modular and we can leave it with our process design.
What do you dislike about the product?
Few consultancies in Brazil and the high cost for our currency
What problems is the product solving and how is that benefiting you?
Having a complete view of the lead, from the first marketing impact to the sale. We have our relationship with the customer in the same tool, and this helps us adjust all marketing strategies.