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SUGAR CRM
What do you like best about the product?
Versatility is useful for making new fields and it's interactions
What do you dislike about the product?
The warnings have some problems, for example
What problems is the product solving and how is that benefiting you?
Organize better customers and quotes
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It has an excellent service
What do you like best about the product?
The attention of the people that host it
What do you dislike about the product?
That in the app you can't see the BAQ dashlets from Epicor
What problems is the product solving and how is that benefiting you?
The way to control in just one place the sales
Great system
What do you like best about the product?
Intuitive, end user friendly, easy to config with limited knowledge
What do you dislike about the product?
I haven't found anything yet in the system
What problems is the product solving and how is that benefiting you?
Customer management and contact via email /sms / WhatsApp by integration with a unified communications product
A breath of fresh air
What do you like best about the product?
The fact that it can tailor our business needs
What do you dislike about the product?
We have had a few issues when there has been planned maintenance
What problems is the product solving and how is that benefiting you?
From my job role that if there is a systemic issue, there is always advise on how to fix it
Sugar Sell & sugar market users 4 years
What do you like best about the product?
Easy keeping of historical info in Sell - invoice records , emails archived to relevant Account .
Market has done good points but some elements such as email template creation found to be clunky and limited so mktg dept create outside of market.
Market has done good points but some elements such as email template creation found to be clunky and limited so mktg dept create outside of market.
What do you dislike about the product?
Quote module doesn't work successfully for us - reorganises listing of products randomly to quote document.
What problems is the product solving and how is that benefiting you?
Gives external reps view online of account info
Intuitive Platform
What do you like best about the product?
Sugar Sell is an intuitive platform allowing for in-depth stats on accounts and strategic actions and objectives.
What do you dislike about the product?
Integrations with bespoke ERP solutions.
What problems is the product solving and how is that benefiting you?
Promoting proactively in contacting customers.
Very flexible solution with great insights
What do you like best about the product?
The way each module can be configured and then related to dashboards and reports for better data visibility
What do you dislike about the product?
That sell and service should be in 1 place
What problems is the product solving and how is that benefiting you?
Easy to understand our clients
Sugar Sell Review
What do you like best about the product?
The dashboards, having them be interactive and the focus drawer meaning you never have to leave where you are.
Having different levels of access available using teams and role management.
Having different levels of access available using teams and role management.
What do you dislike about the product?
Logging users out when doing updates in the background.
What problems is the product solving and how is that benefiting you?
Time saving, doc merge saves us around one day a week by doing our welcome letters for us.
Effective, Efficient and Intuitive
What do you like best about the product?
We’re impressed by SugarCRM's powerful automations, which have significantly reduced repetitive tasks for our team and streamlined our workflows, boosting overall efficiency.
The platform’s customizable and flexible design allows us to tailor solutions to our needs without requiring technical expertise.
The SugarCRM support team is responsive and very helpful, making it easy to resolve any issues quickly
It's an essential tool that has made a meaningful impact on our processes.
The platform’s customizable and flexible design allows us to tailor solutions to our needs without requiring technical expertise.
The SugarCRM support team is responsive and very helpful, making it easy to resolve any issues quickly
It's an essential tool that has made a meaningful impact on our processes.
What do you dislike about the product?
I haven't come across any feature that I dislike.
What problems is the product solving and how is that benefiting you?
Sugar Sell has streamlined our sales process by centralizing customer data, automating repetitive tasks, and providing clear pipeline visibility. The platform’s flexibility allows us to tailor it to our specific needs, and the real-time analytics help us make quick, informed decisions. It’s a valuable tool that keeps our team focused on selling and improves our overall efficiency.
Great platform that is easily customized and intuitive
What do you like best about the product?
The ability to navigate to anywhere, from inside any page.
What do you dislike about the product?
Some of the functionality requires a lot of cusotmisation which can be costly and break the system a little.
What problems is the product solving and how is that benefiting you?
It does all our pricing, tracks our projects and clients on there.
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