Overview
TurnKey OTRS helps save you time and money by providing a ready-to-run OTRS solution that is secure, supported and easy to maintain. The system auto-updates itself with security fixes and is built in a transparent 100% open source process free of hidden backdoors.
OTRS is a Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.
Highlights
- Secure, supported and easy to maintain: auto-updated daily with latest security patches. Bundled support for no extra charge.
- Free from hidden backdoors and vendor lock-in: transparent 100% opensource build of Debian GNU/Linux with no proprietary components or secret sauce.
- Free 1-click backup, restore and migrate: bundled backup software saves changes to files, databases and package management to encrypted storage which servers can be automatically restored from.
Details
Typical total price
$0.043/hour
Features and programs
Financing for AWS Marketplace purchases
Pricing
Instance type | Product cost/hour | EC2 cost/hour | Total/hour |
|---|---|---|---|
t2.nano | $0.00 | $0.006 | $0.006 |
t2.micro AWS Free Tier | $0.02 | $0.012 | $0.032 |
t2.small Recommended | $0.02 | $0.023 | $0.043 |
t2.medium | $0.02 | $0.046 | $0.066 |
t2.large | $0.02 | $0.093 | $0.113 |
m3.medium | $0.02 | $0.067 | $0.087 |
m3.large | $0.02 | $0.133 | $0.153 |
m3.xlarge | $0.02 | $0.266 | $0.286 |
m3.2xlarge | $0.02 | $0.532 | $0.552 |
m4.large | $0.02 | $0.10 | $0.12 |
Additional AWS infrastructure costs
Type | Cost |
|---|---|
EBS General Purpose SSD (gp2) volumes | $0.10/per GB/month of provisioned storage |
Vendor refund policy
90 day money back guarantee if you are not fully satisfied.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Please see https://www.turnkeylinux.org/updates/otrs for release notes.
Additional details
Usage instructions
System Initialization
After creating an EC2 instance with 1-Click, browse to http://<Public_DNS>/ for system initialization instructions. This step is required to install security updates and set sensitive passwords.
Accessing the software
Main web app:http://<Public_DNS>/
OS commands via SSH:SSH as user 'admin' to the running instance and use sudo to run commands requiring root access.
OS commands via web terminal:https://<Public_DNS>:12320 Login with username 'admin' and the password you set during system initialization.
System control panel:https://<Public_DNS>:12321
Note:You may need to ignore scary browser warnings when accessing this instance's encrypted administration interfaces until you replace the randomly generated self-signed SSL certificate with an SSL certificate signed by an authorized Certificate Authority.
For more info visit the product homepage:
Support
Vendor support
E-mail support is provided through the TurnKey Hub at no additional cost. Once you sign up to the TurnKey Hub, your AWS marketplace subscription will be automatically identified. support@turnkeylinux.org
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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