TechM's SMART is an evolving observability and monitoring tool kit built on top of AWS services.It helps to build core construct of an SRE in an enterprise by using the value of data and the three pillars of observability (metrics,traces & logs).

User Personas Supported

SRE / DevOps / Support Engineers

SMART has a landing dashboard designed for applications in an enterprise environment based on functional grouping.This would help SRE/ DevOps / support engineers to know the application status instantly in addition to the basic SRE metrics like availability and latency SLIs.

Application Owner

The Status and key SRE metrics available in a single pane of glass for n number of applications in the enterprise will help an Application Owner to make a call on the application health and decisions on new feature additions, rollbacks, and identify performance bottlenecks.

Business Unit Owner

The dashboard directly reveals the performance of the application and helps to improve the reliability of the system today, while also improving it as it grows over time.

SMART Key Features

1. One Click Setup (Pre- Configured Dashboards) 
   • Provisioning enablement through- Lambda, AWS Code Pipeline
   • Back up and restore of AMG dasbhoards.
   • Preconfigured dashboard that will provide improved alerting and troubleshooting
   • Create data collectors for the configured services
2. Monitor (Metrics & Data Explorer)
   • Standar metrices for AWS Services (EC2, ECS, RDS, APIGateway, Lambda, Application ELB and Network ELB).
   • Traces using AWS X-Ray.
   • Webservers(Nginx,Apache,Tomcat etc ) monitoring Dashboard.
   • Standalone SQL Sever Dashboard.
   • APM Dashboard.
   • Runtime Engine Support(JMX) Dashboard.
   • Enhanced Application Monitoring.
   • Infra Monitoring Capability Enhancement(Tag based ,VPC Flow logs).
   • UI Enabled App Consolidation Framework.
   • Configuration based setup for Application Monitoring.
3. Data Driven troubleshooting (Insights & RCA Explorer)
   • Troubleshoot issues through Root cause analysis using enriched data insights.
   • RCA explorer & Log searches(OpenSearch/ELK).
   • SMART Notification Framework(TechM IP).
   • Cost Explorer.
4. Guided resolution
   • Application health through legends.
   • AWS Services health check through customized metrics.
   • Request/Response Latency identification and resolution.
   • ITSM Integration (Service Now).

TechM's SMART is an easily configurable tool with no lock in period. It has been designed in a way that it doesn’t force enterprises to search for any additional DevOps skill set for implementing and using it. TechM's SMART comes with an affordable pricing.