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Overview

Reduce Time to Deployment, Decrease Risk & Gain Rapid ROI

Getting Started Services:

Our team can help you create an accelerated deployment or migrate your current system, to provide a next-generation security intelligence platform using our well-defined strategies.

Optimizing Security Intelligence:

Let us provide a comprehensive technical and operational review of your QRadar environment, make recommendations, suggest improvements and assist with tuning. Tuning includes configuration of AWS native sources as inputs; included are Amazon GuardDuty, AWS CloudTrail, AWS Network Firewall, Amazon Detective and AWS Security Hub.

Expanding Security Intelligence:

Engage our expert resources to help to define goals for improving your deployment, whether you are automating threat detection, migrating to AWS and hybrid cloud or updating your environment.

On Demand Services:

Time with a consultant for anything related to QRadar. Pair with a QRadar subject matter expert to achieve your top goals, align with your use cases and skill your team.

Specific Offerings

  • IBM Security QRadar Health Optimization & Tuning Services: IBM Security QRadar Health Optimization and Tuning Services provide a subject expert to conduct a technical and operational review of the QRadar environment, create a findings and recommendations document so improvements can be made, and assist with tuning and other implementation recommendations.

  • IBM Security QRadar Deployment Services: IBM Security Expert Labs can enable your organization to develop a well-defined approach to address SIEM challenges. Engage our unrivalled expertise to deliver a SIEM platform and leverage our prescriptive approach to deliver accelerated installation and deployment of appliances to deliver rapid time-to-value.

  • Onboarding to IBM QRadar on Cloud: Let IBM Security Expert Labs specialists help you onboard into QRadar SIEM on Cloud, including assessment, planning, onboarding, deployment, enablement, and follow-up.

  • IBM Security QRadar Assistance: IBM Security QRadar Expert Labs Assistance provides a package hours of Expert Labs assistance on a variety of activities that could include solution design and use case creation though to customization or optimization of an existing AWS deployment.

Premium Support with IBM Security Expert Essentials

IBM Security Expert Essentials is a subscription-based bundle of services, available at a fixed annual fee, that provides flexibility based on your skills, project requirements, and business and technical needs. Customers can choose a Basic, Standard or Enhanced subscription based on their needs and the subscription covers all of their IBM Security Products

Basic, Standard & Enhanced Tier

Trusted Advisor Reviews

Clients receive a quarterly review from subject experts to discuss issues and product roadmap updates to ensure their solution grows with their business needs and utilizes the latest IBM Security software.

Priority Case Handling

Cases opened by Named Users are prioritized for expedited handling by the IBM Security Support Team.

Single Point of Contact

The Expert Essentials Account Manager (Manager) delivers technical expertise as a single point of contact and guides clients to become more self-sufficient and fully utilize the capabilities of their IBM Security Software investment.

The Manager facilitates direct support or assistance with technical queries, as well as providing oversight on effective handling of Product Support Cases and coordination of resources from the Expert Labs team.

Standard & Enhanced Tier

Personalized Training

Your client can customize online training classes and get assistance creating roadmaps, defining enrolment processes, and ensuring utilization of training to build IBM product skills.

Solution Review and Assistance

Delivered as workshops for architecture and design or as mentoring for operations and development, this service provides guidance and assistance with deployment activities necessary to accelerate adoption, expansion, and optimization of security software solutions.

Enhanced Tier Only

On Demand Consulting

Expert Labs Consultants will provide hands-on assistance with task definition and the creation of deliverables. Utilizing hours in the contract, IBM can react to a client's project needs including but not limited to:

  • AWS Software configuration
  • AWS build/test/deploy activities
  • AWS tuning
  • Application support & maintenance
  • Systems operations
  • Software upgrades

Unlimited Online Expert Q&A

IBM’s Client Success Portal delivers IBM’s unique depth of technical support and deployment expertise through online collaboration. Named resources benefit from having access to online experts for Q&A and guidance, allowing them to learn about IBM's practices to accelerate deployment and mitigate risk.

Sold by IBM Security
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Fulfillment method Professional Services

Pricing Information

Dimension Cost
IBM Security QRadar Health Optimization & Tuning Services Contact seller for rate
IBM Security QRadar Deployment Services Contact seller for rate
Onboarding to IBM QRadar on Cloud Contact seller for rate
IBM Security QRadar Assistance Contact seller for rate
IBM Security Expert Essentials Basic Contact seller for rate
IBM Security Expert Essentials Standard Contact seller for rate
IBM Security Expert Essentials Enhanced Contact seller for rate

Support

Reach out to our Expert Labs team to discuss your requirements: sel@us.ibm.com

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