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This AMI is no longer working. It worked half a year ago.

  • By Luozhou
  • on 04/08/2019

Please debug. I was trying to use the internal db. Here is the error information that I got from /var/log/openvpnas.log:

2019-04-08 01:27:17+0000 [-] Failover initialization error: "ConfigDict: required config-key 'config_db' is not defined": util/cdict:285,util/cdict:257,util/cdict:521,util/cdict:550 (exceptions.KeyError) (config_db)
2019-04-08 01:27:17+0000 [-] Server agent initialization failed: "ConfigDict: required config-key 'tmp_dir' is not defined": util/cdict:285,util/cdict:257,util/cdict:521,util/cdict:550 (exceptions.KeyError) (tmp_dir)
2019-04-08 01:49:51+0000 [-] OVPN 1 OUT: 'Mon Apr 8 01:49:51 2019 98.169.136.197:52960 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)'
2019-04-08 01:49:51+0000 [-] OVPN 1 OUT: 'Mon Apr 8 01:49:51 2019 98.169.136.197:52960 TLS Error: TLS handshake failed'
2019-04-08 01:49:51+0000 [-] OVPN 1 OUT: 'Mon Apr 8 01:49:51 2019 98.169.136.197:52960 SIGUSR1[soft,tls-error] received, client-instance restarting'
2019-04-08 01:50:00+0000 [-] OVPN 1 OUT: 'Mon Apr 8 01:50:00 2019 openvpn/98.169.136.197:52622 SIGTERM[soft,remote-exit] received, client-instance exiting'


  • By OpenVPN Customer Relations
  • on 06/19/2019

Hello! We're sorry to hear that you have had trouble with our Access Server product. We want to make sure you are fully satisfied with our product and ensure you get the customer support needed. You report that the AMI is not working. We test these images carefully before they are released, and they are found to be in working order. Despite all our care, however, it is possible some configuration setting or some condition in the environment it is deployed in causes some issue. We'd be happy to look closer at the issue and offer our expertise to try and resolve the problem. For technical support, please register for a free account at https://openvpn.net/. Then you can open a support ticket here: https://openvpn.net/support