CiviCRM packaged by Bitnami
Bitnami by VMware | 5.57.1-5-r05 on Debian 11Linux/Unix, Debian 11 - 64-bit Amazon Machine Image (AMI)
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Not for an org without IT or a tech lead
What do you like best?
It's great that it's free and if you know what you're doing I imagine the open-source piece is a benefit.
What do you dislike?
it's not the most user-friendly. You would need someone on your team who knows what they are doing.
What problems is the product solving and how is that benefiting you?
If an org has computer support then it provides a free program
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Clunky
What do you like best?
I guess it goes without saying but it does work as a CRM. It helps keep track of our customer base.
What do you dislike?
It's confusing to use, not intuitive, doesn't easily do things I'd expect like automated emails. Don't get me wrong, it'll do them but it takes a lot of setup work.
What problems is the product solving and how is that benefiting you?
This was our company's first CRM so it sure helped us to see how clients interact with our products.
Recommendations to others considering the product:
It does the job and the price point is a plus but be prepared for a lengthy uptake and training period.
Freely available CRM for NonProfits
What do you like best?
Pretty open source - well maintained - powerful - on your own platform - choices on payment processors - CMS platform - really felxiable
What do you dislike?
No centralized support - updating can provide some challenges
What problems is the product solving and how is that benefiting you?
Data in one integrated platform - No Mail chimp for this - EventBrite for that etc.
An extememly flexible CRM for non-profits and care organisations
What do you like best?
CiviCRM is open source and therefore has a far lower total cost of ownership for medium sized organisations then equivalent CRMs and case management tools. One of most powerful points is its deep integration with Drupal, Wordpress and Joomla allowing you to create integrated CRM and websites at a far lower cost then other fundraising database alternatives.
What do you dislike?
Civi can be a "jack of all trades" so sometimes the online demo can be a bit scary for new users.
What problems is the product solving and how is that benefiting you?
Simplified management
Recommendations to others considering the product:
Because Civi is open source, some organisations think they can under resource the implementation. Whichever CRM that an organisation implements will always need a significant amount of time and effort to get right, and Civi is no different, so do keep that in mind when implementing Civi.
Great membership platform
What do you like best?
It's got a lot of features so you can see a whole range of information about your contacts but the membership component just works really well "out of the box" and integrated with a Drupal website can make the whole member portal thing really easy to manage.
What do you dislike?
Setting up different layouts for different user roles can be a bit fiddly and needs some careful thought.
What problems is the product solving and how is that benefiting you?
Tracking ongoing relationships with lots of different types of people and their employers. The ability to segregate these and let some users see details primarily through the website based on their role is really powerful and we use quite a few forms that we've configured to keep some of our users away from the more detailed views of data which keeps things nice and simple for them.
CiviCRM is great for non-profit organisations to manage their day to day workload.
What do you like best?
CiviEvents and memberships takes the spotlight including the possibility to use Discounts and all these are modular services. I love the fact that you can create custom fields without diving in too much to the backend. CiviMail, Scheduled Jobs, Reports are a few more great features to mention. also, I love creating custom forms via profiles
What do you dislike?
There are a few improvement points I would like to mention
1) User Experience / User Interface
This is one area Civi really needs to really focus on. User Interfaces have come along way during the last few years and Civi has not kept up to date with this. If this is not addressed ASAP CIVI won't have a future
2) Database Design
Custom Fields in the Database saves the relationships as a comma-separated record. This stops us from using CiviCRM as a Data Layer or a complete backend due to the issues of removing commas. Otherwise, CiviCRM can be a great tool for complete backends.
3)Marketing and PR needs to follow
1) User Experience / User Interface
This is one area Civi really needs to really focus on. User Interfaces have come along way during the last few years and Civi has not kept up to date with this. If this is not addressed ASAP CIVI won't have a future
2) Database Design
Custom Fields in the Database saves the relationships as a comma-separated record. This stops us from using CiviCRM as a Data Layer or a complete backend due to the issues of removing commas. Otherwise, CiviCRM can be a great tool for complete backends.
3)Marketing and PR needs to follow
What problems is the product solving and how is that benefiting you?
We have solved numerous problems
1) Civi has been used as a Backend System for number of charities
2) A couple of schools are using Civi under our guidance as their booking system
1) Civi has been used as a Backend System for number of charities
2) A couple of schools are using Civi under our guidance as their booking system
Recommendations to others considering the product:
Read the guide that's applicable to you. Keep your head up and don't forget to join StackOverflow
Civicrm is great tool for surveys, contact management, sending bulk emails, creating (paid) events
What do you like best?
Contact management
Custom profiles
Mailing
Civi Events
Surveys
Custom profiles
Mailing
Civi Events
Surveys
What do you dislike?
Its UI seems still old school, please make a note i am still using old CIVICRM version, Though through custom templating you can always change look and feel for fields in profile, And if you use CIVICRM extensively with lots of customization then you might need dedicated tech employee for maintenance and development.
What problems is the product solving and how is that benefiting you?
Contact management
Reporting
Bulk Emailing
Reporting
Bulk Emailing
Recommendations to others considering the product:
CivCRM is great tool for contact management, Creating Free/paid events, Surveys, Also you have Bulk Emails and lots of things you can automize using Civicrm
Effective but clunky
What do you like best?
It was easy to add new items to the database.
What do you dislike?
It could be clunky at times when going through individual data lines.
What problems is the product solving and how is that benefiting you?
CiviCRM helped me manage a database of customers from an old site. It was a difficult prospect, and at times could be a little clunky. But, it got the job done efficiently and effectively.
CiviCRM Review
What do you like best?
The mass emailing feature makes for best communications with our community.
What do you dislike?
Confusing/busy interface requiring training (not always intuitive).
What problems is the product solving and how is that benefiting you?
MAss emailing has been a breeze. As a comms worker, this simplifies my ability to reuse templates and contact our community.
I used CIVI for a nonprofit, it worked ok but was not very user-friendly and not well adapted to us.
What do you like best?
The mailing feature was useful and user friendly. Newsletter design also.
What do you dislike?
I didn't like that it doesn't work well for non-techsavy people like the ones from the NGO where I used it.
What problems is the product solving and how is that benefiting you?
Newsletters, networking tool, Mailing lists.
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