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Reviews from AWS customer

35 AWS reviews

External reviews

234 reviews
from and

External reviews are not included in the AWS star rating for the product.


    reviewer1572495

SD-WAN feature helps with network integrity, but support needs enhancement

  • April 10, 2025
  • Review provided by PeerSpot

What is most valuable?

The SD-WAN feature of Fortinet FortiGate has been most impactful in maintaining our network's integrity.

Fortinet FortiGate's threat detection capabilities are good for our use because it's an internal firewall; however, we haven't enabled some of the features that are there. We've enabled IPS and antivirus generally.

What needs improvement?

They could improve the response time and quality of support.

I'm not sure what additional features they need to have in the future to make it better. For the purpose that we use it, it is doing the job, but I haven't explored some of the features.

For how long have I used the solution?

I have been using Fortinet FortiGate for seven years.

What do I think about the stability of the solution?

I haven't had any issues with the stability or performance of the actual firewall. It has been fine with no bugs.

We didn't have to think about upgrading or anything; it does what we bought it for. If it wasn't for the end of support and the end of sale, we would not think about changing it. We are considering similar products for upgrading, maybe newer or bigger hardware.

What do I think about the scalability of the solution?

The product is scalable. Currently, 120 people are using Fortinet FortiGate in my company.

How are customer service and support?

I would rate their technical support about six out of ten; I'm not fully satisfied. They could improve the response time and quality of support.

How would you rate customer service and support?

Neutral

What was our ROI?

Fortinet FortiGate has delivered financial and operational ROI to my organization. It took about two to three years to realize ROI with Fortinet FortiGate.

What's my experience with pricing, setup cost, and licensing?

At the time we bought them, I was satisfied with their pricing; I don't know how the new pricing will be.

We have to pay additionally for maintenance or support; it is not all included.

What other advice do I have?

I would rate Fortinet FortiGate a seven out of ten.

Which deployment model are you using for this solution?

On-premises


    Abdallah Hasham

Effective threat prevention speeds up response but maintenance can be challenging

  • April 10, 2025
  • Review provided by PeerSpot

What is our primary use case?

My customers use Fortinet FortiGate for various purposes. The security services provided by Fortinet FortiGate are quite strong. 

I have had use cases where FortiGate helped to protect the mission-critical data for my customers. 

FortiGate is effective at protecting the data at the edge.

What is most valuable?

What I appreciate about Fortinet FortiGate is its effectiveness. The feature that I find the most effective is threat prevention. 

The mean time to respond and the remediation process is sped up. FortiGate has also helped to consolidate tools and applications for my customers.

The firewall has indeed helped customers to consolidate tools and applications. Once everything is set and done, maintaining FortiGate can have its challenges.

Fortinet FortiGate brings numerous benefits to my company.

What needs improvement?

The good things aside, there are improvements needed in the Fortinet FortiGate. My customers requested specific features to be included in the Fortinet FortiGate.

For how long have I used the solution?

My experience with the Fortinet FortiGate is recent, as I worked with it less than a year ago.

What do I think about the stability of the solution?

My impression of the stability of FortiGate is that it is quite stable.

What do I think about the scalability of the solution?

When it comes to scalability, I find it scalable.

How are customer service and support?

I have escalated questions to Fortinet's tech support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We need to compare different firewalls, including Fortinet FortiGate and Hillstone, and then suggest the better one to our clients.

How was the initial setup?

The initial implementation part is straightforward, but it has some complexities. My implementation strategy involves several steps that I take when deploying it.

What about the implementation team?

I do have hands-on experience working with the products, and I do the POCs and implementation part.

What was our ROI?

When it comes to the ROI, the return on investment of FortiGate can be a bit hard to estimate, but based on my experience, I find it to be quite favorable. Overall, Fortinet FortiGate has indeed helped to reduce the total cost of ownership for my customers.

What other advice do I have?

My impression of the firewall's ability to provide network and security coverage is positive. 

When it comes to sustainability, my impressions of the firewall are favorable.

The size of the environment with Fortinet FortiGate was significant, including many endpoints and users, and it involved enterprise-level business.

Based on my experience, I would say to someone considering purchasing Fortinet FortiGate's data center firewall is that it's a good choice. I would give Fortinet a solid score.


    reviewer2667480

A cost-effective solution with excellent security and easy policy configuration

  • April 09, 2025
  • Review provided by PeerSpot

How has it helped my organization?

I see several benefits of using Fortinet FortiGate. When it comes to deploying the solution, it is easy. It allows customers to quickly get up to speed with their day-to-day tasks, minimizing mundane requests. Additionally, the support regarding upgrades and hardware failures has been above par.

Fortinet FortiGate helps to remediate threats more quickly. 

Fortinet FortiGate helps to reduce the mean time to respond when it is properly integrated with proper tools. For example, with email and other automation capabilities, it has reduced to under an hour for me. 

Fortinet FortiGate helps to consolidate tools and applications by offering web control, email protection, routing, firewalling, and extending to switching and wireless on the same management platform.

Fortinet FortiGate is good for helping you secure and protect mission-critical data. It is also good for protecting your edge.

When it comes to security, Fortinet is excellent in terms of how updates are done when there is an incident globally or there's a new variant of any IOCs. It is quite up-to-date.

What is most valuable?

I find application control, logging and reporting, and ease of use valuable. I find the ease of configuring specific policies to be the most valuable feature of the Fortinet FortiGate firewall.

What needs improvement?

The solution could be improved by addressing limited local reporting. It requires obtaining the FortiAnalyzer for proper visibility because you can't do much from a reporting perspective with just the firewall alone.

In terms of convergence, it is a good solution, but it can be better. FortiGate has the capability to support their switching and wireless platforms. They are quite excellent on their wireless side, but I found a couple of gaps in terms of how FortiGate integrates with their own switching platform. There are some gaps there.

For how long have I used the solution?

My experience of working with Fortinet FortiGate is approximately 10 years.

What do I think about the scalability of the solution?

It caters to all with different units, such as from five users to a model that supports telcos or huge enterprises. Depending on the size of your organization, you end up getting the correct fit of the model, and they have the same capabilities. The variation comes in terms of the interfaces and throughputs, but from a security perspective, you get the same benefit, irrespective of whether you have an entry-level unit or an enterprise.

How are customer service and support?

Their support is quite effective. I would rate technical support from Fortinet a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

I've had a chance to do a couple of deployments on the cloud. I've done deployments on private and public clouds. I've deployed it on-prem as an edge firewall or as a data center firewall. 

In terms of maintenance, like all firewalls, there is an aspect of upgrading based on new features and getting the latest updates from the signatures and IPS uploads that come along with it. That happens effectively in an automated way. Software upgrades are catered to during the support window.

What was our ROI?

The FortiGate firewall has helped to reduce the total cost of ownership.

It provides value for money and is quite competitive compared to other vendors, allowing you to achieve the proper ROI from investments.

What's my experience with pricing, setup cost, and licensing?

The pricing or licensing of Fortinet FortiGate is quite effective as it offers different bundles that aggregate most required features, while also allowing clients the option to select specific components alone.

Which other solutions did I evaluate?

The typical use case for Fortinet FortiGate as a firewall is because of the commercial aspects. It is competitive from a pricing perspective. There is ease of use compared to other vendors and effective vendor support for any issues.

What other advice do I have?

Anyone considering purchasing FortiGate's data center firewall should go for it because data centers require stability and proper performance, which the platform provides. I would recommend getting the latest unit for a longer shelf life as clients often buy nearly end-of-sale products, limiting their usability.

Overall, I would rate this solution a nine out of ten.


    Pravin Mandlik

FortiOS and solid security features make it very effective

  • April 09, 2025
  • Review provided by PeerSpot

What is our primary use case?

The typical use case for Fortinet FortiGate is perimeter security, which is why our clients use this solution.

We are an implementer of Fortinet solutions.

How has it helped my organization?

It works well to protect the edge. For protecting the edge, Fortinet FortiGate secures any data traversing the network back to the cloud or data center through encryption. I have found it easy to configure, which results in no problems.

The security services provided by Fortinet FortiGate firewall are among the best. They have been in Gartner's quadrant for a very long time, which always helps.

Fortinet FortiGate has been able to secure mission-critical data effectively. It secures our customer's network properly, so that's always beneficial.

The ability of Fortinet FortiGate to provide network and security convergence is impressive, as they have stable features including application control. They also have advanced routing policies that set themselves apart in network security. Their solutions gel effectively with a single console for management, which is a significant advantage.

What is most valuable?

FortiOS is quite good in my experience with Fortinet FortiGate, and it works very effectively and is stable for companies. The customers have given feedback that FortiOS has been very stable for a long time. 

From a feature standpoint, it's easy to set up if people want to try and set up VPNs and other configurations. Policy control is quite nice, and we have a lot of experience with this solution, which helps us a lot.

What needs improvement?

Their support can be better, and there should be better policies for immediate replacement in critical situations. Their replacement policy varies depending on the type of support subscription. With the standard support subscription, if the device goes down, the customer has to first ship the box, and then Fortinet sends the replacement. With the higher support, the customer has to ship the device after they have the replacement. It would be better for customers to get immediate replacements even with a standard subscription.

For how long have I used the solution?

I have more than 10 years of experience working with Fortinet FortiGate.

What do I think about the stability of the solution?

It is very stable. I would rate it a ten out of ten for stability.

What do I think about the scalability of the solution?

If you size the solution correctly based on the customer's network, number of users, and throughput required, there is no problem regarding scalability, so I would rate it a nine out of ten for scalability.

We have small, medium, and large customers who have opted for Fortinet FortiGate.

How are customer service and support?

I would rate technical support from Fortinet an eight out of ten. Their technical support can be improved slightly as we sometimes experience delays in support for urgent customer needs.

How would you rate customer service and support?

Positive

How was the initial setup?

The typical deployment model for Fortinet FortiGate is mostly on-premises. However, there is a virtual appliance available for cloud setups, but in India, most of the sales are for on-premises appliances.

What was our ROI?

Fortinet FortiGate definitely reduces the total cost of ownership because it offers better management capabilities through a single platform. Its widespread use makes skill sets more available, making it much more cost-effective for customers than other products which may require higher resource costs.

What's my experience with pricing, setup cost, and licensing?

It is more affordable than Check Point and Palo Alto. Another thing is that all the features and the OS remain the same irrespective of the size of the device.

Pricing-wise, Fortinet typically provides one-year support with the firewall appliance. There is also an option for three years which is how their licensing works. They also offer add-ons for features to keep more logs or data, which is standard across their competitors as well.

The price-to-performance ratio for using Fortinet FortiGate is always better compared to any other competitor, so they are rated better than the likes of Check Point or Palo Alto.

What other advice do I have?

The network availability improves when implementing a Fortinet solution; it's definitely much better for a customer compared to having no solutions in place. They are affordable overall.

I would rate Fortinet FortiGate a nine out of ten.

Which deployment model are you using for this solution?

On-premises


    Alexandre Menezes

Improves security and network distribution

  • April 07, 2025
  • Review provided by PeerSpot

What is our primary use case?

Fortinet FortiGate is used just to manage our network because our network is managed by another company. I work in a small to medium-sized industry.

What is most valuable?

Fortinet FortiGate is used to prevent security failures. Since implementing the solution, we have seen improvements in security and in the distribution of our network.

What needs improvement?

In my opinion, Fortinet FortiGate could be improved by making the appliance smaller than what we have here, as it is pretty big.

For how long have I used the solution?

We have been using Fortinet FortiGate for three or four years.

What do I think about the scalability of the solution?

Fortinet FortiGate is better for large enterprise networking compared to MikroTik because we have about 100 people using our network, and we have had few problems compared to the time we were using MikroTik, which didn't work for us as well as the Fortinet FortiGate 200D does.

How are customer service and support?

We never have any issue or problem that hasn't been solved in two or three hours. The quick resolution of issues with Fortinet FortiGate is due to the support of the company and the fact that the equipment is easy to work with. Fortinet FortiGate does not require a lot of maintenance.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have been using Fortinet FortiGate for three or four years, and before that, we used MikroTik. We switched to Fortinet FortiGate because the company that provides service for us started to work with Fortinet FortiGate as a partner, and they showed it to us. We liked it, and we started to use the Fortinet FortiGate solution.

How was the initial setup?

The initial setup for Fortinet FortiGate was pretty easy, and they completed it in one hour and a half.

What about the implementation team?

Two people worked to support us on Fortinet FortiGate. One of their job roles was manager, and I don't know the other role.

What other advice do I have?

My advice for people thinking about using Fortinet FortiGate is that you have to try to understand your necessities first. Make a comparison with other players in the market and have a good company to manage the equipment if you don't have the competence to do it yourself, preferably a third company that does this for you. 

I would rate Fortinet FortiGate an eight out of ten.


    reviewer1729623

Offers diverse features for threat detection and operational efficiency

  • April 07, 2025
  • Review provided by PeerSpot

What is our primary use case?

Generally, government and PSU, diamond companies, textile companies, and chemical companies are using Fortinet FortiGate in the Gujarat segment. We are also working with the Fortinet FortiSwitch and Fortinet AP. 

What is most valuable?

Fortinet FortiGate has SD-WAN, FortiView, antivirus, sandbox, and IPS, which are generally well-known features. Fortinet FortiGate has a threat detection capacity compared to other vendors.

What needs improvement?

Fortinet technical support is lacking, as OEM support is slightly better. Improvement in their technical support could include response time as well as having more technically sound people in tech support.

For how long have I used the solution?

I have more than 12 years of experience with Fortinet FortiGate.

What do I think about the scalability of the solution?

This product is very scalable because Fortinet offers models ranging from thirty gigs to six thousand series and also offers solutions as VMs, making it highly scalable.

How are customer service and support?

Their support could be better.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We are working with both Fortinet and Check Point. Fortinet FortiGate is better compared to Check Point because I have worked with the Check Point model CP15,500.

What was our ROI?

Financial and operational ROI from Fortinet FortiGate is very fine compared to other products.

What's my experience with pricing, setup cost, and licensing?

There is no challenge in Fortinet FortiGate pricing. There is a little bit of extra cost for FortiManager and logging and reporting solutions. Fortinet can offer solutions such as FortiAnalyzer and FortiManager for free for SMB customers.

What other advice do I have?

We are not working with AI features in Fortinet FortiGate, but from my knowledge, FortiGuard is using AI tools for threat intelligence and protection. 

We recommend Fortinet FortiGate to other businesses with similar security needs. 

I would rate Fortinet FortiGate an eight out of ten.


    NilsPaley

Firewall functions have improved security with threat prevention and VPN capabilities

  • February 18, 2025
  • Review provided by PeerSpot

What is our primary use case?

I use the FortiGate firewall for ordinary firewall functions, including SSL inspection, VPN, and site-to-site VPN.

What is most valuable?

The most valuable features of the FortiGate firewall include SSL inspection, VPN functionality, and threat intelligence features for preventing threats. These features are essential and provide significant functionality for our organization.

What needs improvement?

There should be more testing before releasing software since it can be a little buggy sometimes when new features come out after updates.

For how long have I used the solution?

I have been working with the FortiGate firewall for many years.

How are customer service and support?

I am satisfied with Fortinet support. Usually, it is fast and provides advice effectively.

How was the initial setup?

The initial setup of FortiGate was an easy process. It took about three months for a full deployment across the entire organization.

What was our ROI?

The FortiGate firewall provides good value for the money. It usually is cheaper than the competition, contributing to cost savings.

What's my experience with pricing, setup cost, and licensing?

The pricing of the FortiGate firewall is good. It offers cost savings as it is generally cheaper than the competition.

Which other solutions did I evaluate?

Palo Alto is an alternative solution. While it may be better for filtering and category white-listing, especially in areas like banking, it is more expensive than FortiGate.

What other advice do I have?

Overall, I would rate FortiGate an eight out of ten. 

For some use cases like banking, Palo Alto may perform better due to its filtering capabilities.


    MOHAN SUKUMAR

User-based policies improve network security but integration complexity persists

  • February 18, 2025
  • Review provided by PeerSpot

What is our primary use case?

We use different solutions from FortiGate, focusing primarily on their firewalls within our department. However, due to a reorganization, the operational maintenance of FortiGate is now managed by someone else.

What is most valuable?

The most helpful features of FortiGate include its firewall policy, specifically the user-based policy, which I find to be quite beneficial in managing our network security effectively. FortiGate has also provided reliable protection against many attacks, although it lacks the ability to detect specific attacks like SQL injection, which usually requires a web application firewall.

What needs improvement?

The main area needing improvement is the user-friendliness of FortiGate's integration with other Fortinet tools like FortiAuthenticator and VPN services. Configuring these services is quite complex and not very user-friendly, requiring technical steps that are difficult for normal users to understand. Fortinet support's resolution of issues is slow, and the research on making the solution user-friendly needs to progress further.

For how long have I used the solution?

I have worked with FortiGate for more than eight or nine years.

What do I think about the stability of the solution?

We have not faced any stability issues with FortiGate since we specified sizable RAM and CPU, and our size was adequate for our traffic.

How are customer service and support?

Fortinet provides a prompt response. However, the resolution process is slow. While their response time is quick, their ability to resolve issues takes a long time.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We have previously used a solution called Cyberoam, which has been replaced with a new brand. There are also managed firewalls offered as a cloud solution that we have not considered yet.

What's my experience with pricing, setup cost, and licensing?

In terms of cost-effectiveness, Fortinet tools like FortiGate are costly for us as a higher education institute in India. Our expenditure is focused on minimal levels, however, FortiGate's pricing is positioned for corporate levels, which can be inflexible.

Which other solutions did I evaluate?

We are considering replacing Fortinet with a different solution, taking about a year to change configurations and rules.

What other advice do I have?

Fortinet should consider developing a pricing scheme for the education segment since educational institutions in India operate on non-profit terms and under government regulations. They could potentially follow Kaspersky's example, which provided a more affordable pricing model for students and educational institutes. 

As a product, I would rate FortiGate around seven out of ten.

Which deployment model are you using for this solution?

On-premises


    Rishad-Ahmed

Strong network security that's enhanced with an easy setup

  • January 15, 2025
  • Review provided by PeerSpot

What is most valuable?

One valuable feature of FortiGate SWG that has significantly enhanced my network security is IPS.

What needs improvement?

I would rate the technical support of Fortinet a six or seven out of ten. It is not very helpful. I would like to see improvements in their support.

For how long have I used the solution?

I have used the solution for six to eight months.

What do I think about the stability of the solution?

Fortinet SWG is a stable solution, and I would rate it eight, indicating it is good.

What do I think about the scalability of the solution?

I think the scalability of FortiGate SWG is okay. It meets the growing demands of my network and goes hand in hand with security.

How are customer service and support?

I find the technical support of Fortinet to be not very helpful.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I am working with Fortinet for SASE and am familiar with FortiGate.

How was the initial setup?

I handled the installation myself, and it can be installed by one person.

What was our ROI?

It is too early to discuss any financial benefits or cost savings from using FortiGate SWG.

What's my experience with pricing, setup cost, and licensing?

On a scale from one to ten, I would rate the pricing for FortiGate AWG as nine, which is perfect.

Which other solutions did I evaluate?

I am working with Fortinet and another vendor simultaneously.

What other advice do I have?

I rate this solution a nine out of ten. 

Which deployment model are you using for this solution?

On-premises


    reviewer1360608

Threat prevention is reliable but signature management needs attention

  • December 24, 2024
  • Review provided by PeerSpot

What is our primary use case?

We primarily deal with Check Point products and Fortinet solutions, such as FortiGate and IPS.

What is most valuable?

The firewalls are valuable for threat prevention. FortiGate IPS is also useful, even though it has room for improvement.

What needs improvement?

There is a need for enhancement with the signature management, improving the datasheet numbers, and scalability issues.

What do I think about the stability of the solution?

I think Fortinet has stability issues in Istanbul.

What do I think about the scalability of the solution?

I believe the product is not scalable enough.

What's my experience with pricing, setup cost, and licensing?

I think a lower price might be beneficial.

What other advice do I have?

Overall, I would rate FortiGate IPS six out of ten. 

There are issues with signature management, datasheet numbers, and scalability. Information about the security technical lead was discussed for internal use.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other