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Reviews from AWS customer

35 AWS reviews

External reviews

234 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Ian Manton

Intuitive with a user-friendly interface that simplifies network tasks

  • September 25, 2024
  • Review provided by PeerSpot

What is our primary use case?

I used it as an IT provider, and our main firewall was the Fortinet series FortiGate. Currently, I am just a user on the end user side of the fence.

How has it helped my organization?

The Fortinet gear is really easy to use, intuitive, and pretty powerful. It has been great because we haven't had to change it out very much. The operational return on investment has been great as we don't have to keep replacing it.

What is most valuable?

I really liked the interface because it was extremely user-friendly. Unlike Cisco, where you didn't need to be certified to use the interface effectively. The consistency across all models has also been beneficial as it simplifies learning and usage. They put in a thing called the FortiCookbook, which is very easy to read with real-life scenarios that make networking tasks like joining networks very straightforward.

What needs improvement?

I just don't like giving products ten out of ten. There's always something new that can be added or fixed.

For how long have I used the solution?

I have been working with the Fortinet FortiGate overall since 2006, which is quite a few years now.

What do I think about the stability of the solution?

We haven't had to change it out very much. It has been stable and reliable for us.

What do I think about the scalability of the solution?

I would rate its scalability as a nine out of ten. They scale up really well from smaller models like the FortiGate 40 and 50 to bigger sites with the FortiGate 100 for more throughput - up to enterprise datacenters.

How are customer service and support?

Customer support is quite good. We purchased the 24/7 support, and they usually respond within an hour, even in the middle of the night.

Which solution did I use previously and why did I switch?

I haven't switched from FortiGate. We still use the Fortinet solution as our firewall.

How was the initial setup?

The initial setup is very straightforward and easy, with wizards helping to configure the device efficiently.

What was our ROI?

The ROI has been very good because it's operationally efficient, and we haven't needed to replace the equipment frequently.

What other advice do I have?

I would definitely recommend it to other businesses with similar security needs. For smaller businesses with just a couple of computers, the standard ISP-supplied modems are fine.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

On-premises


    Minarto Basuki

Ensuring network protection with robust IPS solution and good training

  • September 24, 2024
  • Review provided by PeerSpot

What is our primary use case?

Since we are going to implement a payment gateway, digitalizing our payment to the vendors, where they can upload their invoice, we think it is really necessary to upgrade our network from the potential threat. So, we use Fortinet FortiGate IPS to address this.

How has it helped my organization?

Having IPS helps in ensuring that our network is protected from potential threats, which is crucial as we implement our payment gateway.

What is most valuable?

My IT team has not had any complaints and finds Fortinet FortiGate IPS quite smooth. We also get yearly updates and training from the vendors.

What needs improvement?

Pricing is one of the factors that need improvement. Maybe they can offer a smaller scope for a cheaper price for smaller organizations.

For how long have I used the solution?

We have been using Fortinet FortiGate IPS for about three to four years.

What do I think about the stability of the solution?

I rate the stability of the solution as nine out of ten. We have not experienced any bugs, glitches, or downtime. It is stable.

What do I think about the scalability of the solution?

I rate the scalability of the solution as nine out of ten.

How are customer service and support?

I rate the customer service and support as nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup took about two to three weeks, with everything completed within one and a half to two months, considering we have multiple locations.

What about the implementation team?

My IT team, which is small (about three to five people), handled this.

What's my experience with pricing, setup cost, and licensing?

Pricing is expensive compared to other solutions. I would rate it as nine out of ten in terms of expense.

What other advice do I have?

I recommend Fortinet FortiGate IPS to others due to its stability and effectiveness.

Which deployment model are you using for this solution?

On-premises


    Ayman Said

User-friendly firewall with effective threat prevention and seamless SD-WAN management

  • September 17, 2024
  • Review provided by PeerSpot

What is our primary use case?

We are using FortiGate IPS as a firewall, as an intrusion prevention system (IPS), and as a content filter. Additionally, we use it for SD-WAN, which is very important for us.

How has it helped my organization?

FortiGate IPS has made managing our cybersecurity framework easier. It is user-friendly, easy to implement, and helps in threat detection and prevention. Also, SD-WAN management by FortiGate has ensured seamless internet connectivity by automatically switching between lines during provider interruptions.

What is most valuable?

The most effective features for threat prevention are the IPS, content filter, and SD-WAN capabilities. The user-friendly nature of FortiGate IPS compared to our previous products, like Cisco and SonicWall, is also valuable.

What needs improvement?

I would like to see more AI features included in future updates, as that would add significant value. Additionally, the pricing of FortiGate is relatively high compared to other products like Cisco and SonicWall. An area for improvement is in their support services, which could be more responsive and quicker to resolve issues.

For how long have I used the solution?

We have been using FortiGate IPS for more than nine or ten years.

What do I think about the stability of the solution?

FortiGate IPS is very stable.

What do I think about the scalability of the solution?

I think it is very scalable. I would rate its scalability as nine out of ten.

How are customer service and support?

In the past, direct support from Fortinet was not very satisfactory, as it took a lot of time to resolve issues. However, we now receive excellent support from our partner. They are amazing and provide very good support.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously used SonicWall and Cisco. Compared to those products, FortiGate IPS is easier to use and more user-friendly.

How was the initial setup?

The initial setup was straightforward and easy to implement. It took only a few hours to deploy.

What about the implementation team?

The implementation was done by a different team, but we supervised the process. We used third-party services for the implementation.

What's my experience with pricing, setup cost, and licensing?

The pricing is relatively high compared to other products like Cisco and SonicWall. This is a point that could be improved, as FortiGate is expensive.

Which other solutions did I evaluate?

We evaluated SonicWall and Cisco before choosing FortiGate IPS.

What other advice do I have?

I recommend FortiGate IPS because it is very user-friendly, easy to install, and effective in threat prevention. More AI features in future updates would add more value.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud


    Jorge Martínez

Initial setup is very easy, but real-time connection with the cloud could be improved

  • September 05, 2024
  • Review provided by PeerSpot

What is most valuable?

The solution’s initial setup is very easy.

What needs improvement?

The solution's real-time connection with the cloud could be improved.

For how long have I used the solution?

I have been using Fortinet FortiGate IPS for four years.

What do I think about the stability of the solution?

Fortinet FortiGate IPS is a very stable product.

I rate the solution’s stability ten out of ten.

What do I think about the scalability of the solution?

Fortinet FortiGate IPS is a very scalable solution.

I rate the solution’s scalability an eight or nine out of ten.

Which solution did I use previously and why did I switch?

I have previously used Cisco.

How was the initial setup?

The solution’s initial setup is very easy. The solution was deployed by a network engineer or security engineer.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution’s initial setup a nine out of ten.

What's my experience with pricing, setup cost, and licensing?

Fortinet FortiGate IPS is cheaper than other solutions like Cisco or Check Point.

What other advice do I have?

I would recommend the solution to other users.

Overall, I rate the solution a seven out of ten.


    reviewer2540127

Easy to use and checks the access control as a firewall

  • September 02, 2024
  • Review provided by PeerSpot

What is our primary use case?

We used the solution for the client environment.

What is most valuable?

The solution is easy to use and checks the access control as a firewall. We did not face any challenges while integrating the solution into our infrastructure. Fortinet FortiGate SWG is easy to use.

What needs improvement?

Fortinet FortiGate SWG can't be used on its own, and you have to get FortiAnalyzer.

For how long have I used the solution?

I have been using Fortinet FortiGate SWG for three years.

What do I think about the stability of the solution?

Fortinet FortiGate SWG is a very stable solution.

What do I think about the scalability of the solution?

Fortinet FortiGate SWG is a scalable solution.

How was the initial setup?

The solution's initial setup is simple once you get a hang of it. All the documentation is available to help with the setup.

What other advice do I have?

Overall, I rate the solution a nine out of ten.


    TiagoSilva

Enables organizations to prevent access to classified IP addresses and protects environments from attacks

  • August 29, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use the solution for a large government customer. We helped them migrate from Check Point to Fortinet FortiGate. The customer had a lot of applications that are accessed by HTTPS. It was necessary to put some protection in place to prevent certain internet access. They have a reverse proxy published behind FortiGate. The reverse proxy balances the servers.

FortiGate uses IPS profiles for the reverse proxy. The operation system is Linux, and the server is Apache with HTTPS of medium, high, and critical severity. FortiGate is used to inspect the connections between the servers and the customers. It is used to protect the environment.

What is most valuable?

We use .NET services to block IPs. We use the tool’s features to prevent access to classified IP addresses. We use ISDB to prevent network access to malware, botnet, BitTorrent networks, and mining for cryptocurrencies.

We prevent access to certain classified addresses to stop attackers from understanding our environment. Attackers try to study the environment to explore its vulnerabilities and attack us. The solution protects the environment from internal and external threats.

What needs improvement?

Our customers have a specific application for two-way inspection. Two-way inspections are not possible in FortiGate. It is usually available in load-balancing solutions like F5. It would be a good improvement if the product provides two-way inspection features in the next release.

For how long have I used the solution?

I have been using the solution for five years.

How are customer service and support?

The support is good. We need to raise specific tickets for specific problems. If we have any issues, the team helps us solve them.

How would you rate customer service and support?

Positive

How was the initial setup?

It is easy to deploy the solution. The configuration of the firewall is simple.

What was our ROI?

The protection of the customers’ networks is our return on investment. The integration with FortiAnalyzer allows us to see the traffic and perform troubleshooting. Creating a profile with IPS does not require many steps. The level of protection provided by the tool is better than other vendors.

Which other solutions did I evaluate?

Fortinet FortiGate is better compared to Check Point.

What other advice do I have?

Overall, I rate the product a nine out of ten.


    BrunoClicque

Provides an ease of deploying IoT security and good stability

  • July 04, 2024
  • Review from a verified AWS customer

What is our primary use case?

We primarily use the product to enhance our network security infrastructure. It monitors and investigates inbound and outbound traffic across our organization, ensuring comprehensive security coverage.

What is most valuable?

The product's most valuable feature is the ease of deploying IoT security with a single click. Additionally, the frequent updates to the online database ensure that our security measures are always up to date, enhancing our protection against emerging threats.

What needs improvement?

One area for improvement is the licensing policy. If support licenses are not renewed, the product's functionality ceases, which can be disruptive. 

Integrating more advanced threat detection capabilities utilizing artificial intelligence would be highly beneficial in future releases.

For how long have I used the solution?

I have been using FortiGate IPS for around 15 years.

What do I think about the stability of the solution?

The solution is highly stable, with minimal disruptions. I rate it a nine out of ten for stability.

What do I think about the scalability of the solution?

Once deployed, the product scalability is constrained, requiring appliance upgrades for increased capacity.

How are customer service and support?

The customer support team is responsive but relies heavily on external partners for frontline assistance, which can lead to delays in critical situations.

How would you rate customer service and support?

Negative

How was the initial setup?

The initial setup is straightforward for those with a technical background in network security. However, configuring the system requires a deep understanding of the product.

What about the implementation team?

We implemented FortiGate IPS with our technical team, which has extensive experience with network security solutions.

What was our ROI?

Since implementing FortiGate IPS, we've seen an approximately ten percent reduction in operational costs, largely due to consolidating security measures onto a single platform.

What's my experience with pricing, setup cost, and licensing?

The platform offers a reasonable price point compared to its competitors.

Which other solutions did I evaluate?

Before opting for FortiGate IPS, I evaluated several competitors, including Palo Alto, Checkpoint, WatchGuard, Barracuda, SonicWall, and Sophos. 

What other advice do I have?

FortiGate IPS is a solid choice for organizations seeking comprehensive network security. Ensure your team has the technical knowledge required for effective deployment and ongoing management.

I rate it an eight. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Viswanathan Selvakumar

Handles high traffic loads and maintains performance but lacks zero trust

  • June 21, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use the solution for internet restrictions, application control, and enterprise protection.

What needs improvement?

Zero trust could be added. Nowadays, solutions like Zscaler, Netskope, and even SecureWorks combine multiple features into a single product.

For how long have I used the solution?

I have been using Fortinet FortiGate SWG for ten years.

What do I think about the stability of the solution?

We have not encountered any breaches or incidents using the FortiGate Firewalls. The integrated prevention services are effective.

What do I think about the scalability of the solution?

This solution is used by two thousand to three thousand users. I rate its scalability a six to seven out of ten.

How are customer service and support?

Support takes time to respond.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is easy. We need to validate the difference between the existing and the new version. Some new categories may be added when we upgrade the versions; we have to recouple that whether it's like it or not.

It takes seven days to deploy because some products require a long installation and configuration. We perform during non-production hours and validate data releases using a different process that will continue when we are updating.

We have six members to handle the deployment.

What was our ROI?

FortiGate is a software solution that encompasses firewall capabilities with multiple built-in, readily usable features at one monthly pricing point. 

What's my experience with pricing, setup cost, and licensing?

The product pricing is moderate and competitive to Palo Alto.

I rate the product’s pricing a six out of ten, where one is expensive, and ten is cheap.

What other advice do I have?

Issues with integration and other features that don't function as expected could occur. We aren't aware of these changes until we encounter problems and submit a ticket. This process is incomplete for configuring upgrades correctly.

FortiGate handles high traffic loads and maintains performance, but we need to size it based on our business, Internet bandwidth load, or connectivity requirements when deploying multiple Fortinet FortiGate firewalls. The firewall size should match the bandwidth needs; for example, a small firewall with 300-400 Mbps central bandwidth won't suffice for 48 panels.

Overall, I rate the solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises


    Brian Browne

Procures intelligence about the threats and incorporate the mitigation and protection against those threats

  • June 13, 2024
  • Review provided by PeerSpot

What is our primary use case?

Conventionally, the solution is used for perimeter security. Whenever we find our organization's customer without an existing firewall, we use FortiGate Next Generation Firewall both for perimeter security as a firewall and as a VPN appliance to allow work-from-home employees at the VPN end. In the aforementioned instance, our company also uses the solution to connect different branches.

If our organization is establishing the network for a company with different branches spread geographically, we will use the VPN in IP set and FortiGate. The solution is highly flexible and is available at a cost-effective price. 

How has it helped my organization?

When using FortiGate Next Generation Firewall, availing the FortiGuard subscription is very important due to the vast threat intelligence with an international network.

Using the aforementioned network, FortiGate has been able to procure intelligence about the threats and incorporate the mitigation and protection against those threats in FortiGuard. So when you have FortiGuard integrated with the firewall, you have a robust perimeter solution to protect against malware. 

What needs improvement?

The pricing of the solution should be more affordable. 

For how long have I used the solution?

I have been working with FortiGate Next Generation Firewall for seven years. 

What do I think about the stability of the solution?

FortiGate Next Generation Firewall has excellent stability. Fortinet is a top-tier IT security infrastructure company. 

What do I think about the scalability of the solution?

I would rate the scalability a nine out of ten. The solution exhibits impressive stability. Once the solution is installed, it's used 24/7. 

How are customer service and support?

We never had to rely on or communicate much with the tech support. The free resources, documentation, training, and community feedback have been enough to resolve 99% of our company's issues with the product. In our organization, we directly interacted with the support team once or twice and had a positive experience. I would rate the tech support eight out of ten. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used Cisco previously, but it was too expensive for our company. FortiGate Next-Generation Firewall was available at a better price and performance; it was a better fit for our company as a networking vendor. 

How was the initial setup?

I would rate the initial setup an eight out of ten. Our company deals with only the on-premise version of FortiGate Next Generation Firewall. It took about half a day in our organization to deploy the solution. 

Our company has several firewall projects. When our organization identifies a company that needs a firewall but doesn't have one, we contact them. Our company strongly advises potential customers to adopt a firewall, and we provide reasons why the company shouldn't operate without a firewall today, we try to sell them the FortiGate Next Generation Firewall and FortiGuard solutions.

If the potential customer doesn't have access points or the latest switches, our company tries to sell that as well in the form of an integrated solution. 

What about the implementation team?

Our company prefers to program solutions as much as possible in-house before approaching the customers. 

What was our ROI?

FortiGate Next Generation Firewall has a very high ROI. A customer can realize nearly 100% ROI when it is used along with FortiGuard to establish a robust perimeter firewall based on an international vendor with a global-level threat intelligence network. 

What's my experience with pricing, setup cost, and licensing?

I would rate the pricing a seven out of ten. There are penalties if you don't renew the FortiGuard subscription, and I think the vendor should've refrained from imposing such penalties. If a customer fails to renew for a year, there shouldn't be any penalties on Fortinet solutions, the vendor should eradicate such policies. 

Which other solutions did I evaluate?

We evaluated Palo Alto, but we still chose Fortinet because, as per our company's evaluation, Palo Alto doesn't offer switches or access points. Before adopting FortiGate Next Generation Firewall, we also concluded that Fortinet offered everything for networking infrastructure, including switches, access points, antivirus, and firewalls. 

What other advice do I have?

FortiGate has end-to-end solutions, they have switches, access points, and a native antivirus and threat management solution. When you onboard FortiGate Next Generation Firewall, you choose a vendor that covers every aspect of the IT infrastructure.

So, if you avail yourself of other products from the same vendor later on, it makes the management processes easier, as the command interface is similar across all the products from Fortinet, including switches, access points, and firewalls. The aforementioned benefit removes the need for training your team when a new solution is onboarded in the organization. 

I would advise others to do a proper assessment in terms of the sizing before onboarding FortiGate Next Generation Firewall. Before adopting the solution, one should know how many users need access to the Internet so that the firewall can be sized or scaled ideally.

A sizing chart is available online to assist users in procuring the correct firewall size. FortiGate Next Generation Firewall offers comprehensive reports on user activity; potential customers should also analyze the reporting aspect before choosing the solution.  

FortiGate Next Generation Firewall handles new and latest security threats satisfyingly. FortiGuard has some AI influence in its threat intelligence features in its international network. I would overall rate FortiGate Next Generation Firewall an eight out of ten. 

Which deployment model are you using for this solution?

On-premises


    Kenneth Lim

Reliable and has a user-friendly interface

  • June 13, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use the solution as a firewall device.

What is most valuable?

The solution is very stable and reliable in terms of security management. The solution has a user-friendly interface.

What needs improvement?

The solution’s pricing is high.

For how long have I used the solution?

I have been using FortiGate Next Generation Firewall for four to five years.

What do I think about the scalability of the solution?

The solution is used in an enterprise company.

How was the initial setup?

The solution's deployment was very simple and took less than one day.

What's my experience with pricing, setup cost, and licensing?

Although the solution's pricing is high, compared with other products, it may be cheap. We pay around 1,000 for the solution per year.

What other advice do I have?

The solution is worth the price we paid for it. It was pretty easy to integrate the solution with other tools for security. I would recommend the solution to other users.

Overall, I rate the solution an eight out of ten.