Mostly firewalls.
Fortinet FortiGate Next-Generation Firewall
Fortinet Inc.External reviews
External reviews are not included in the AWS star rating for the product.
Networking capabilities and community resources facilitate problem-solving
What is our primary use case?
What is most valuable?
The best features of Fortinet FortiGate include everything about networking, such as routing and VPNs. Fortinet FortiGate is specifically user-friendly with an easy guide. It is easy to follow and learn about and work with. It has resources available all over the internet with an extensive database. It is very popular, so every community discusses Fortinet FortiGate. Every problem has been solved at some point.
What needs improvement?
Without a license, it becomes difficult to implement static DNS. The FortiDDNS.com functionality is particularly challenging to access without a license.
For how long have I used the solution?
I have been working with Fortinet FortiGate for approximately a year and a half.
What do I think about the stability of the solution?
Fortinet FortiGate is quite stable. The main problem occurs when customers do not update their Fortinet FortiGate properly and regularly. Most issues stem from firewalls not being updated. I have not encountered any problems with Fortinet FortiGate devices.
How are customer service and support?
I have not opened many cases due to lack of need. When we do open cases, we receive fast and friendly replies. The support has been good, though I have not experienced significant issues to fully evaluate this aspect.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have worked with other firewalls including Palo Alto, specifically their Prisma Access SASE solution. I have also briefly worked with Cisco systems.
What's my experience with pricing, setup cost, and licensing?
I am not in that field, but it is quite expensive, especially for personal or home use.
Which other solutions did I evaluate?
We recommend it primarily because we have more knowledge in the Fortinet FortiGate field. Customers ultimately choose what they prefer. We work better with Fortinet FortiGate due to our extensive experience with it.
What other advice do I have?
I have not used FortiGuard extensively as it is not in my field. The only SASE solution I have used is Prisma Access from Palo Alto, not the Fortinet FortiGate SASE. The interface is very user-friendly and easy to use, though knowledge of networking aspects, VPNs, and protocols is necessary. Fortinet FortiGate offers great compatibility with other Fortinet FortiGate functions such as IDS, antivirus, and sandbox features.
All problems we have encountered have had straightforward solutions. Throughout my year and a half working with Fortinet FortiGate, I have not found myself needing additional features.
I rate this solution 8 out of 10.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Response time and throughput have improved network efficiency
What is our primary use case?
We are currently using Fortinet FortiGate firewall instead of Cisco.
What is most valuable?
The best features of Fortinet FortiGate include good functionality, though the licensing cost is a bit higher. Their response time and throughput are very good advantages.
What needs improvement?
Some websites or proxies are not embedded in the correct category, and we need to update the Fortinet FortiGate database because numerous websites are appearing every day. Some websites are embedded in the wrong category which we can block, resulting in everything being blocked, so this database needs improvement.
The licensing cost should be more affordable than it is currently. The SD-WAN of Fortinet FortiGate needs improvement; when we create a group address, sometimes the rule doesn't work properly.
Regarding the Fortinet FortiGate database issues, some websites or categories that should be classified as proxy are in different categories. When we open that category due to some other website that needs to be accessed, some proxies are also opened. The FortiGate web filter categories need to improve their database for better control.
For how long have I used the solution?
I joined the current company two and a half years ago, and we have been using Fortinet FortiGate for about three or four years.
How are customer service and support?
I have only required technical support from Fortinet FortiGate once or twice in two and a half years, and I have had a good experience with them. Their technical team is very knowledgeable. Their response time is very good; whenever we open a case, they respond promptly.
One issue I encountered was with FortiToken, which we configured on the admin profile. While managing four firewalls, I discovered that FortiToken was not enabling due to an issue on one firewall. I opened a case, but it has not been resolved yet. Despite this, my overall experience with them has been very good.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
In my previous company, we were using Sophos, which had better licensing costs compared to Fortinet FortiGate.
Which other solutions did I evaluate?
We are not using enhanced SD-WAN Cisco SD-WAN; we are just using the SD-WAN for load balancing.
What other advice do I have?
We are using Ubiquiti for wireless. One drawback about UniFi is that it lacks BeamFlexing, which is available in Ruckus, and the AP radius or Wi-Fi signals are not as strong as Ruckus. However, UniFi is still a good option, though not as robust as Ruckus.
Fortinet FortiGate is quite expensive, but according to the Gartner report, it ranks second or third. My experience with Fortinet FortiGate firewall has been quite good.
I would rate Fortinet FortiGate 9 out of 10 overall.
Monitors systems effectively and integrates security devices seamlessly
What is our primary use case?
The main use case for Fortinet FortiGate is to monitor different systems of our customers. The solution handles the security of the company, manages VPNs, handles inside security, and integrates with NAC solutions while integrating every security device inside the company to ensure data protection. We are utilizing Fortinet FortiGate's SD-WAN capabilities. The network performance is handled effectively by the Fortinet FortiGate solution, and depending on the capacity of the solution, it can manage all traffic inside the company.
What is most valuable?
The main benefits of Fortinet FortiGate are security and the ability to manage all information throughout the company. This includes managing all data inside the company to prevent intrusions from outside.
What needs improvement?
There is always room for improvement. They could enhance their support in different ways, such as having technical support available during night hours.
For how long have I used the solution?
I have used the Fortinet FortiGate solution for about seven to eight years.
What do I think about the stability of the solution?
Fortinet FortiGate is very stable. We have experienced no problems with the hardware, updated software, or management of the solution, with stability over 99%, making it a very good solution for us.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
The Fortinet FortiGate service is very good in Chile, making it difficult to improve upon.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We use both Fortinet solutions and Cisco solutions, depending on customer needs. The primary difference between Fortinet FortiGate and Cisco's firewall is pricing, with Cisco being more expensive.
How was the initial setup?
It is a medium-sized deployment.
What's my experience with pricing, setup cost, and licensing?
The pricing is competitive at this moment, and customers recognize that Fortinet solutions offer good pricing while providing a very good product. The stability is excellent for customers, and the capacity to integrate different solutions of the same brand is also very good.
Which other solutions did I evaluate?
They use other products to integrate information with different brands, including the NAC solution, which can be used for every brand in the market since it's based on the SNMP protocol.
What other advice do I have?
We are not currently using the Fortinet FortiGate's data center solution. We are not using any AI or machine learning enhanced services at this moment as it's very new in Chile. Overall, I would rate Fortinet FortiGate a nine out of ten.
Which deployment model are you using for this solution?
Enables seamless SD-WAN deployment and offers robust security features
What is our primary use case?
Majorly, I use Fortinet FortiGate for establishing SD-WAN in different remote locations. I also use it for segmenting wireless from LAN and implementing basic policy routing for departments. The next-gen features on Fortinet FortiGate permit proxy access, where URLs can be specified for specific users or departments to access.
What is most valuable?
Fortinet FortiGate has several valuable features. The configuration and policy setup are easy to implement. There are embedded features in Fortinet FortiGate, including DLP features, WAF presence in the firewall, and proxy capabilities. It has security profiles that can be set for various functions. In terms of security, it is particularly strong.
SD-WAN offers better reach, good reachability, and enhanced performance for network optimization. People implement SD-WAN today because of reachability and network optimization capabilities.
Fortinet FortiGate is effective in protecting against malicious access. It has a robust security architecture, which is something I truly like about FortiGate.
The SD-WAN integration is very simple. I appreciate the simplicity of the FortiGate system. It's one of the things I like most about it. With FortiAI, it's very easy to input your queries, and the system helps you set it up. If you prefer to do it manually, there is excellent documentation and step-by-step guides available to assist you. For me, the experience has been seamless and straightforward.
What needs improvement?
I cannot think of many improvements needed for Fortinet FortiGate. However, the pricing compared to competitors is quite high, though you get value for what you pay with Fortinet FortiGate.
With FortiSIEM, I have experienced some challenges. It has been suspended and is not available for utilization now. They should work on improving FortiSIEM.
For how long have I used the solution?
I have worked with both virtual appliances and physical devices, primarily with hardware devices, for over five years. The models I have used include 60, 100, and 201 series.
What do I think about the stability of the solution?
Fortinet FortiGate is one of the best firewalls available. There are no crashes or performance issues. It is very stable and reliable.
What do I think about the scalability of the solution?
The solution is scalable.
Which solution did I use previously and why did I switch?
I have worked with Sophos and Check Point firewalls. Fortinet FortiGate leads compared to other solutions. Based on customer requests, we provide different options. I recommend people should consider Fortinet or Sophos, depending on their needs. Fortinet FortiGate performs well against other firewalls in the market.
How was the initial setup?
The hardware is easy to set up. I have only had issues with the activation of the evaluation license.
What was our ROI?
There has definitely been a return on investment with Fortinet FortiGate.
What's my experience with pricing, setup cost, and licensing?
The pricing depends on the capacity required. There are 100 series, 200 series, and 500 series options. The prices are moderate and reasonable for each series.
What other advice do I have?
For organizations using Fortinet FortiGate, it is important to utilize the security profiles properly. Make sure anti-spoofing is set up and networks are well-segmented on the Fortinet. Ensure proxy configuration is based on URL access stability.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Easy interface and resilience against power interruptions improve network security
What is our primary use case?
We are using Fortinet FortiGate firewall as a data center firewall.
What is most valuable?
Two aspects I'm happy with regarding Fortinet FortiGate firewall are the easy user interface and its resilience during power interruptions. We experienced two power interruptions where the firewall got disconnected from electricity, but it resumed working normally without any issues.
The firewall provides enhanced security for our network, and as administrators, we are satisfied with the friendly interface. We are particularly pleased with the Fortinet FortiGate firewall's ability to provide network and security convergence.
For how long have I used the solution?
We have been using it for three years.
What do I think about the scalability of the solution?
It is scalable.
Which solution did I use previously and why did I switch?
We did not use any solution before Fortinet FortiGate.
What was our ROI?
The price-to-performance ratio that we get from using Fortinet FortiGate firewall is very good.
What's my experience with pricing, setup cost, and licensing?
The pricing is affordable. We are satisfied with the Fortinet FortiGate firewall.
What other advice do I have?
I would highly recommend Fortinet FortiGate firewall. We feel more secure after implementing it. We are securing the whole network with the Fortinet FortiGate firewall, not specifically the data.
On a scale of one to ten, I rate this solution a nine.
Which deployment model are you using for this solution?
Experience facilitates easy configuration while needing improvements in smaller models
What is our primary use case?
A typical use case for this solution is that we have small to medium-based customers, and we need a central firewall, which should provide firewall and next-generation features, VPN for home office, and for mobility users, mobile users, and this is what we all use with the Fortinet FortiGate firewall.
What is most valuable?
Fortinet FortiGate has positively impacted my client's organization because we have know-how of FortiGate; we could debug problems, we could set up our settings as planned, and I appreciate the easy way of configuration, that we can use parallel GUI and CLI, or CLI and web interface, which we can use in parallel. It is a product that we can use very easily.
What needs improvement?
Fortinet FortiGate can be improved because we have some smaller customers, and with the SMB or small customer solutions with the two letters, 50, 70, 90, they sometimes cause problems. They could improve the smaller devices. One issue is that they have retired SSL VPN for existing devices. This causes significant effort for us to change customer setups. Additionally, they changed features when we only make a patch update and not only a major update. This is really a problem.
For how long have I used the solution?
I have experience working with Fortinet FortiGate for 20 years, and I wanted to see if we have the right product because we have some problems currently with Fortinet.
What do I think about the stability of the solution?
I find Fortinet FortiGate to be a stable solution.
What do I think about the scalability of the solution?
It is definitely a scalable solution.
How are customer service and support?
I rate technical support seven out of ten because we made a migration from a FortiGate 200 on another customer side, and we wanted to switch a FortiToken from one model to another one, which was only possible with support. It worked, but we needed about 10 different calls; it was really complicated. Support helped, but people changed every time. Every call, we had a call number, and in each call, people changed, so we had to explain again what we wanted to do. For a similar process, we had to make two different calls, one for mobile token, one for hardware token. This was really challenging. Support is working and good, but it's not perfect.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We've used Sophos firewalls, but we don't use them anymore because they cause too many problems for us.
How was the initial setup?
The initial setup of Fortinet FortiGate is straightforward.
What was our ROI?
I haven't seen an ROI with Fortinet FortiGate.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup costs, and licensing of Fortinet FortiGate is okay. We won a deal in comparison to Check Point where FortiGate was much cheaper. Compared to Sophos, the base models seem to be cheaper with Sophos, but the services seem to be cheaper with FortiGate.
Which other solutions did I evaluate?
I remember doing research on peerspot.com about IT solutions. I wanted to investigate differences between firewall competitors or firewall vendors and Google led me to their site. I have checked a few reports, and they have not been very useful for us. For comparing different vendors, I was also led to their site. They have different types of reports, including user voices and Palo Alto Networks review tips and advice from real users in an 80-page long report. They have market shares and rankings and customer voices, but the customer voices point to a single feature, so I don't get an overall picture of the comparison.
What other advice do I have?
My relationship with Fortinet is that we are a reseller. We have made some tests with SD-WAN but have not introduced this product into production. We use Fortinet FortiGate firewalls and some next-generation fire features proxy, but we don't use SASE. We utilize NPS services, FortiGuard services, antivirus, and malware protection. My clients are typically small to medium businesses, with customers from about 20 to 500 people. I would rate Fortinet FortiGate overall as a seven based on my experience in the last year. Before it would be an eight, but now it's seven because of the problems with the SSL VPN. Additionally, we bought some 50G models that still have a 7.0 firmware, which is really old, and this is not good.
Which deployment model are you using for this solution?
SD-WAN configuration streamlines network management and reduces IT workload
What is our primary use case?
We are using Cisco for the core switch, and for the firewall and WAN security, we are using Fortinet FortiGate. For distribution switches, we are using Ubiquiti.
We are using the 200F series of Fortinet FortiGate for our main branch and model 60 for our branch offices at five locations. We have connected a site-to-site VPN with Fortinet FortiGate.
What is most valuable?
We have used multiple WAN ASPs and set up SD-WAN. It's quite interesting and user-friendly; essentially, anyone can configure it. All you need to do is go through the documentation, and you'll be able to set it up directly. We experimented with Cisco and other devices, but found them to be somewhat challenging. Additionally, there are commercial aspects to consider. However, with FortiGate, everything is bundled together, eliminating the need to pay extra for SD-WAN management.
Performance-wise, we have great output with SD-WAN in our network. Earlier, when we were using it without SD-WAN, it was very difficult, and our IT team's effort was greater. After this SD-WAN configuration, we have no need to worry about whether the link is going down or not. We just get the notification, and at that time, we work on it. There is no need to run behind that.
What needs improvement?
The only issue is their renewal pricing. For more than 10 years, we have been customers of multiple Fortinet FortiGate security devices, and every time, it's at a high price. It is very difficult for small companies, especially in India. If Fortinet can reduce the renewal price a little bit, it can expand and target small businesses as well. Currently, only medium and large-scale organizations can afford it. Startups and small companies cannot afford it. The renewal cost is very high. When we get the equipment along with the license, it's acceptable, but the next renewal after one or three years is very expensive compared to other firewalls.
For how long have I used the solution?
We have been using Fortinet FortiGate for more than 10 years. It's the fifth device we are using. Earlier devices reached the end of life. After that, we moved to the next product.
What do I think about the scalability of the solution?
Fortinet FortiGate is absolutely scalable enough for our needs.
We have more than 400 employees, and there are six branch offices connected. The branch offices are connected with site-to-site VPN, and multiple roaming employees or working from home employees are connected with SSL VPN. More than 100 people are connecting at a time. We only need two IT people to maintain the security devices.
How are customer service and support?
We very rarely raised tickets with Fortinet. Only on one occasion, when the FortiCloud account was locked, we raised a ticket. Apart from the configuration part, we never contacted them. They were very supportive. With that particular ticket, we got help immediately.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We are also customers of Cisco and Ubiquiti. We have a core switch, 9000 series switches, and Ubiquiti equipment.
I have earlier worked with Cyberoam and Sophos as a partner. They have a range of devices, and the renewal price is also lower in Sophos compared to Fortinet FortiGate.
How was the initial setup?
I was involved in the deployment of Fortinet FortiGate. The deployment process of Fortinet FortiGate is very straightforward, and since we have experience, it's very easy for us. Even for freshers, if they have basic theoretical knowledge of the setup, they can easily implement it.
It's deployed on-premises. We are not planning for the cloud. Our clients are not comfortable with the cloud solutions.
What about the implementation team?
We deployed it ourselves with one or two people for the deployment.
What's my experience with pricing, setup cost, and licensing?
The renewal cost is much higher than other firewalls. It is not reasonable.
What other advice do I have?
I would definitely recommend Fortinet FortiGate to others.
My experience with Fortinet FortiGate has been good overall. I would rate Fortinet FortiGate an eight out of ten.
Which deployment model are you using for this solution?
Provides advanced threat protection and helps ensure compliance
What is our primary use case?
My customer's main use cases for Fortinet FortiGate are mainly for threat blocking, compliance requirements, firewall functionality, and basic security.
How has it helped my organization?
It's focused on defending against advanced threats and providing better throughput. Additionally, it can accommodate both enterprise companies and independent users. Bandwidth is one of the issues, but there are many benefits. Overall, it's a solid solution that is scalable in terms of throughput.
What is most valuable?
The best features of this tool include threat protection, email filtering, and web filtering. FortiAnalyzer's integration with the firewall and FortiSASE is beneficial. The integration helps detect the most advanced threats, such as APTs.
Fortinet FortiGate stable solution has made systems more compliant in the cyber industry for several customers.
What needs improvement?
They can improve the backend functionality of Fortinet FortiGate, particularly how the policies work in a real-time environment. Improving this aspect can ensure that policies work effectively.
For how long have I used the solution?
I have been working with this solution for around one year.
What do I think about the stability of the solution?
The stability can be rated as eight out of ten.
What do I think about the scalability of the solution?
Fortinet FortiGate has very good scalability in terms of bandwidth, throughput, and everything else. It's scalable without any problems.
How are customer service and support?
I would rate Fortinet support a six out of ten. The immediate response is not that good, particularly when raising a critical or P1 ticket; they lag in the immediate response. They can improve on that front, especially in their support service.
How would you rate customer service and support?
How was the initial setup?
The initial setup of Fortinet FortiGate is straightforward.
What was our ROI?
My customers have seen ROI with Fortinet FortiGate. The investment they made has provided returns.
What's my experience with pricing, setup cost, and licensing?
I'm not sure about the exact license cost, but generally, it's a reasonable price. If the hardware or the machine is advanced, it will be expensive. However, for medium-sized machines or hardware, it maintains a reasonable price.
What other advice do I have?
I recommend that those who want to use Fortinet FortiGate need to plan ahead. If they are upgrading or expanding their user base in their company, they should purchase a one-level higher version. It would provide good throughput and withstand the number of users in their company.
Fortinet FortiGate can be a bit expensive, but the price is reasonable. I would rate this solution an eight out of ten.
Hardware is very stable but technical support needs improvement
What is our primary use case?
Our main use case for Fortinet FortiGate is as a firewall. We are using it for cybersecurity purposes.
How has it helped my organization?
Our main purpose when we started working with Fortinet FortiGate was to secure our network in all aspects. Fortinet FortiGate performs a very important role in blocking malicious activity in our network. I'm not sure how much it has improved, but it has made our network stable and secure.
What is most valuable?
The hardware is very stable. Once you install the system, it works in any condition.
The dynamic segmentation feature in Fortinet FortiGate is pretty good.
What needs improvement?
The main thing they have to improve in Fortinet FortiGate is the technical support; the rest of the features are good enough. We can handle them, but sometimes you really need support, and in that case, we are not getting it at the proper time. I have been mentioning this for the last two years.
There is a migration issue from 600D to 600E, as we are not able to export the configuration file to 600E. It should be like export and import in all variants.
For how long have I used the solution?
I have been working with Fortinet FortiGate since 2016, which is approximately nine years.
What do I think about the stability of the solution?
It's very stable. I would rate it a ten out of ten for stability.
What do I think about the scalability of the solution?
It's scalable.
How are customer service and support?
Their support is very poor.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have not worked with other vendors for the last ten years, but if I get any chance, I will explore Palo Alto.
What's my experience with pricing, setup cost, and licensing?
We want to purchase more Fortinet FortiGate devices, but people are not giving us a proper quotation. There needs to be more transparency in giving quotations. Sometimes prices are very high, and even after the conclusion, the buyer thinks there may be some more reduction in the price.
What other advice do I have?
Currently, we don't have any Fortinet FortiGate data center solutions, but in the future, we are going to plan this one.
I will recommend Fortinet FortiGate to other users only because the hardware is very stable. I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Works well and provides a good return on investment
What is our primary use case?
We are using Fortinet FortiGate 200F. Our main use cases are firewall and security.
What is most valuable?
It is very stable and scalable.
We are utilizing SD-WAN by Fortinet FortiGate. My experience in integrating SD-WAN capabilities with Fortinet FortiGate in my network is good, and it has worked well with no cases so far.
The effectiveness of Fortinet's unified SASE in providing consistent security policies rates at nine on a scale of ten.
What needs improvement?
I find the management console not very straightforward, so that's an area where Fortinet FortiGate can improve. They should simplify it and make it more user-friendly. In the next release, I would prefer a more simplified GUI; that's one area I would want to see a quick change.
For how long have I used the solution?
I have been working with Fortinet FortiGate for three years.
What do I think about the stability of the solution?
I would rate the stability of Fortinet FortiGate a ten out of ten because it hasn't had an outage.
What do I think about the scalability of the solution?
In terms of scalability, it has excellent features. I would give it a ten out of ten because there's still more we can do with it.
How are customer service and support?
We have not contacted Fortinet directly for technical support. Currently, we are working through the local dealers, and our local dealer is Safaricom Telkom. We also purchased Fortinet FortiGate through them.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before Fortinet FortiGate, we had a South African product called Kerio. We also had a Cisco router, which we had configured to provide some of those benefits, but the problem is it's cumbersome to configure, scalability is limited, and it's very expensive to acquire the hardware and the licenses, so in terms of ROI, I wouldn't recommend it.
How was the initial setup?
We outsourced the initial setup of Fortinet FortiGate. We had the vendor do it. The implementation took about three weeks.
What was our ROI?
I have seen a return on investment with Fortinet FortiGate. Before this, we used to have many manual systems with overheads in terms of manpower, licenses, and so on, but now there's a lot we have automated, so ROI is exceptionally good.
What other advice do I have?
We are also using FortiAnalyzer and Fortinet VPN, and I have been generally satisfied with them.
I would rate Fortinet FortiGate a nine out of ten, with the only drawback being the management interface.