We are using Fortinet FortiGate firewall as a data center firewall.
Fortinet FortiGate Next-Generation Firewall
Fortinet Inc.External reviews
External reviews are not included in the AWS star rating for the product.
Easy interface and resilience against power interruptions improve network security
What is our primary use case?
What is most valuable?
Two aspects I'm happy with regarding Fortinet FortiGate firewall are the easy user interface and its resilience during power interruptions. We experienced two power interruptions where the firewall got disconnected from electricity, but it resumed working normally without any issues.
The firewall provides enhanced security for our network, and as administrators, we are satisfied with the friendly interface. We are particularly pleased with the Fortinet FortiGate firewall's ability to provide network and security convergence.
For how long have I used the solution?
We have been using it for three years.
What do I think about the scalability of the solution?
It is scalable.
Which solution did I use previously and why did I switch?
We did not use any solution before Fortinet FortiGate.
What was our ROI?
The price-to-performance ratio that we get from using Fortinet FortiGate firewall is very good.
What's my experience with pricing, setup cost, and licensing?
The pricing is affordable. We are satisfied with the Fortinet FortiGate firewall.
What other advice do I have?
I would highly recommend Fortinet FortiGate firewall. We feel more secure after implementing it. We are securing the whole network with the Fortinet FortiGate firewall, not specifically the data.
On a scale of one to ten, I rate this solution a nine.
Experience facilitates easy configuration while needing improvements in smaller models
What is our primary use case?
A typical use case for this solution is that we have small to medium-based customers, and we need a central firewall, which should provide firewall and next-generation features, VPN for home office, and for mobility users, mobile users, and this is what we all use with the Fortinet FortiGate firewall.
What is most valuable?
Fortinet FortiGate has positively impacted my client's organization because we have know-how of FortiGate; we could debug problems, we could set up our settings as planned, and I appreciate the easy way of configuration, that we can use parallel GUI and CLI, or CLI and web interface, which we can use in parallel. It is a product that we can use very easily.
What needs improvement?
Fortinet FortiGate can be improved because we have some smaller customers, and with the SMB or small customer solutions with the two letters, 50, 70, 90, they sometimes cause problems. They could improve the smaller devices. One issue is that they have retired SSL VPN for existing devices. This causes significant effort for us to change customer setups. Additionally, they changed features when we only make a patch update and not only a major update. This is really a problem.
For how long have I used the solution?
I have experience working with Fortinet FortiGate for 20 years, and I wanted to see if we have the right product because we have some problems currently with Fortinet.
What do I think about the stability of the solution?
I find Fortinet FortiGate to be a stable solution.
What do I think about the scalability of the solution?
It is definitely a scalable solution.
How are customer service and support?
I rate technical support seven out of ten because we made a migration from a FortiGate 200 on another customer side, and we wanted to switch a FortiToken from one model to another one, which was only possible with support. It worked, but we needed about 10 different calls; it was really complicated. Support helped, but people changed every time. Every call, we had a call number, and in each call, people changed, so we had to explain again what we wanted to do. For a similar process, we had to make two different calls, one for mobile token, one for hardware token. This was really challenging. Support is working and good, but it's not perfect.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We've used Sophos firewalls, but we don't use them anymore because they cause too many problems for us.
How was the initial setup?
The initial setup of Fortinet FortiGate is straightforward.
What was our ROI?
I haven't seen an ROI with Fortinet FortiGate.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup costs, and licensing of Fortinet FortiGate is okay. We won a deal in comparison to Check Point where FortiGate was much cheaper. Compared to Sophos, the base models seem to be cheaper with Sophos, but the services seem to be cheaper with FortiGate.
Which other solutions did I evaluate?
I remember doing research on peerspot.com about IT solutions. I wanted to investigate differences between firewall competitors or firewall vendors and Google led me to their site. I have checked a few reports, and they have not been very useful for us. For comparing different vendors, I was also led to their site. They have different types of reports, including user voices and Palo Alto Networks review tips and advice from real users in an 80-page long report. They have market shares and rankings and customer voices, but the customer voices point to a single feature, so I don't get an overall picture of the comparison.
What other advice do I have?
My relationship with Fortinet is that we are a reseller. We have made some tests with SD-WAN but have not introduced this product into production. We use Fortinet FortiGate firewalls and some next-generation fire features proxy, but we don't use SASE. We utilize NPS services, FortiGuard services, antivirus, and malware protection. My clients are typically small to medium businesses, with customers from about 20 to 500 people. I would rate Fortinet FortiGate overall as a seven based on my experience in the last year. Before it would be an eight, but now it's seven because of the problems with the SSL VPN. Additionally, we bought some 50G models that still have a 7.0 firmware, which is really old, and this is not good.
SD-WAN configuration streamlines network management and reduces IT workload
What is our primary use case?
We are using Cisco for the core switch, and for the firewall and WAN security, we are using Fortinet FortiGate. For distribution switches, we are using Ubiquiti.
We are using the 200F series of Fortinet FortiGate for our main branch and model 60 for our branch offices at five locations. We have connected a site-to-site VPN with Fortinet FortiGate.
What is most valuable?
We have used multiple WAN ASPs and set up SD-WAN. It's quite interesting and user-friendly; essentially, anyone can configure it. All you need to do is go through the documentation, and you'll be able to set it up directly. We experimented with Cisco and other devices, but found them to be somewhat challenging. Additionally, there are commercial aspects to consider. However, with FortiGate, everything is bundled together, eliminating the need to pay extra for SD-WAN management.
Performance-wise, we have great output with SD-WAN in our network. Earlier, when we were using it without SD-WAN, it was very difficult, and our IT team's effort was greater. After this SD-WAN configuration, we have no need to worry about whether the link is going down or not. We just get the notification, and at that time, we work on it. There is no need to run behind that.
What needs improvement?
The only issue is their renewal pricing. For more than 10 years, we have been customers of multiple Fortinet FortiGate security devices, and every time, it's at a high price. It is very difficult for small companies, especially in India. If Fortinet can reduce the renewal price a little bit, it can expand and target small businesses as well. Currently, only medium and large-scale organizations can afford it. Startups and small companies cannot afford it. The renewal cost is very high. When we get the equipment along with the license, it's acceptable, but the next renewal after one or three years is very expensive compared to other firewalls.
For how long have I used the solution?
We have been using Fortinet FortiGate for more than 10 years. It's the fifth device we are using. Earlier devices reached the end of life. After that, we moved to the next product.
What do I think about the scalability of the solution?
Fortinet FortiGate is absolutely scalable enough for our needs.
We have more than 400 employees, and there are six branch offices connected. The branch offices are connected with site-to-site VPN, and multiple roaming employees or working from home employees are connected with SSL VPN. More than 100 people are connecting at a time. We only need two IT people to maintain the security devices.
How are customer service and support?
We very rarely raised tickets with Fortinet. Only on one occasion, when the FortiCloud account was locked, we raised a ticket. Apart from the configuration part, we never contacted them. They were very supportive. With that particular ticket, we got help immediately.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We are also customers of Cisco and Ubiquiti. We have a core switch, 9000 series switches, and Ubiquiti equipment.
I have earlier worked with Cyberoam and Sophos as a partner. They have a range of devices, and the renewal price is also lower in Sophos compared to Fortinet FortiGate.
How was the initial setup?
I was involved in the deployment of Fortinet FortiGate. The deployment process of Fortinet FortiGate is very straightforward, and since we have experience, it's very easy for us. Even for freshers, if they have basic theoretical knowledge of the setup, they can easily implement it.
It's deployed on-premises. We are not planning for the cloud. Our clients are not comfortable with the cloud solutions.
What about the implementation team?
We deployed it ourselves with one or two people for the deployment.
What's my experience with pricing, setup cost, and licensing?
The renewal cost is much higher than other firewalls. It is not reasonable.
What other advice do I have?
I would definitely recommend Fortinet FortiGate to others.
My experience with Fortinet FortiGate has been good overall. I would rate Fortinet FortiGate an eight out of ten.
Provides advanced threat protection and helps ensure compliance
What is our primary use case?
My customer's main use cases for Fortinet FortiGate are mainly for threat blocking, compliance requirements, firewall functionality, and basic security.
How has it helped my organization?
It's focused on defending against advanced threats and providing better throughput. Additionally, it can accommodate both enterprise companies and independent users. Bandwidth is one of the issues, but there are many benefits. Overall, it's a solid solution that is scalable in terms of throughput.
What is most valuable?
The best features of this tool include threat protection, email filtering, and web filtering. FortiAnalyzer's integration with the firewall and FortiSASE is beneficial. The integration helps detect the most advanced threats, such as APTs.
Fortinet FortiGate stable solution has made systems more compliant in the cyber industry for several customers.
What needs improvement?
They can improve the backend functionality of Fortinet FortiGate, particularly how the policies work in a real-time environment. Improving this aspect can ensure that policies work effectively.
For how long have I used the solution?
I have been working with this solution for around one year.
What do I think about the stability of the solution?
The stability can be rated as eight out of ten.
What do I think about the scalability of the solution?
Fortinet FortiGate has very good scalability in terms of bandwidth, throughput, and everything else. It's scalable without any problems.
How are customer service and support?
I would rate Fortinet support a six out of ten. The immediate response is not that good, particularly when raising a critical or P1 ticket; they lag in the immediate response. They can improve on that front, especially in their support service.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Fortinet FortiGate is straightforward.
What was our ROI?
My customers have seen ROI with Fortinet FortiGate. The investment they made has provided returns.
What's my experience with pricing, setup cost, and licensing?
I'm not sure about the exact license cost, but generally, it's a reasonable price. If the hardware or the machine is advanced, it will be expensive. However, for medium-sized machines or hardware, it maintains a reasonable price.
What other advice do I have?
I recommend that those who want to use Fortinet FortiGate need to plan ahead. If they are upgrading or expanding their user base in their company, they should purchase a one-level higher version. It would provide good throughput and withstand the number of users in their company.
Fortinet FortiGate can be a bit expensive, but the price is reasonable. I would rate this solution an eight out of ten.
Hardware is very stable but technical support needs improvement
What is our primary use case?
Our main use case for Fortinet FortiGate is as a firewall. We are using it for cybersecurity purposes.
How has it helped my organization?
Our main purpose when we started working with Fortinet FortiGate was to secure our network in all aspects. Fortinet FortiGate performs a very important role in blocking malicious activity in our network. I'm not sure how much it has improved, but it has made our network stable and secure.
What is most valuable?
The hardware is very stable. Once you install the system, it works in any condition.
The dynamic segmentation feature in Fortinet FortiGate is pretty good.
What needs improvement?
The main thing they have to improve in Fortinet FortiGate is the technical support; the rest of the features are good enough. We can handle them, but sometimes you really need support, and in that case, we are not getting it at the proper time. I have been mentioning this for the last two years.
There is a migration issue from 600D to 600E, as we are not able to export the configuration file to 600E. It should be like export and import in all variants.
For how long have I used the solution?
I have been working with Fortinet FortiGate since 2016, which is approximately nine years.
What do I think about the stability of the solution?
It's very stable. I would rate it a ten out of ten for stability.
What do I think about the scalability of the solution?
It's scalable.
How are customer service and support?
Their support is very poor.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have not worked with other vendors for the last ten years, but if I get any chance, I will explore Palo Alto.
What's my experience with pricing, setup cost, and licensing?
We want to purchase more Fortinet FortiGate devices, but people are not giving us a proper quotation. There needs to be more transparency in giving quotations. Sometimes prices are very high, and even after the conclusion, the buyer thinks there may be some more reduction in the price.
What other advice do I have?
Currently, we don't have any Fortinet FortiGate data center solutions, but in the future, we are going to plan this one.
I will recommend Fortinet FortiGate to other users only because the hardware is very stable. I would rate this solution a seven out of ten.
Works well and provides a good return on investment
What is our primary use case?
We are using Fortinet FortiGate 200F. Our main use cases are firewall and security.
What is most valuable?
It is very stable and scalable.
We are utilizing SD-WAN by Fortinet FortiGate. My experience in integrating SD-WAN capabilities with Fortinet FortiGate in my network is good, and it has worked well with no cases so far.
The effectiveness of Fortinet's unified SASE in providing consistent security policies rates at nine on a scale of ten.
What needs improvement?
I find the management console not very straightforward, so that's an area where Fortinet FortiGate can improve. They should simplify it and make it more user-friendly. In the next release, I would prefer a more simplified GUI; that's one area I would want to see a quick change.
For how long have I used the solution?
I have been working with Fortinet FortiGate for three years.
What do I think about the stability of the solution?
I would rate the stability of Fortinet FortiGate a ten out of ten because it hasn't had an outage.
What do I think about the scalability of the solution?
In terms of scalability, it has excellent features. I would give it a ten out of ten because there's still more we can do with it.
How are customer service and support?
We have not contacted Fortinet directly for technical support. Currently, we are working through the local dealers, and our local dealer is Safaricom Telkom. We also purchased Fortinet FortiGate through them.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before Fortinet FortiGate, we had a South African product called Kerio. We also had a Cisco router, which we had configured to provide some of those benefits, but the problem is it's cumbersome to configure, scalability is limited, and it's very expensive to acquire the hardware and the licenses, so in terms of ROI, I wouldn't recommend it.
How was the initial setup?
We outsourced the initial setup of Fortinet FortiGate. We had the vendor do it. The implementation took about three weeks.
What was our ROI?
I have seen a return on investment with Fortinet FortiGate. Before this, we used to have many manual systems with overheads in terms of manpower, licenses, and so on, but now there's a lot we have automated, so ROI is exceptionally good.
What other advice do I have?
We are also using FortiAnalyzer and Fortinet VPN, and I have been generally satisfied with them.
I would rate Fortinet FortiGate a nine out of ten, with the only drawback being the management interface.
Provides extensive integration and policy insights, but GUI configuration could be comprehensive
What is our primary use case?
I am using Fortinet FortiGate as a firewall and for IDS. We also use FortiSIEM.
What is most valuable?
The firewall is pretty good if you understand how to use it. It performs at a very high level, and we are loving it. The SASE and ZTNA features are quite good as well.
It does extensive work for our organization. It provided additional policies we were not aware of and gave us an overview and knowledge about those policies. I have had a good experience. It's not difficult to manage. The software is good.
It is particularly effective when it comes to integration, as it can be integrated with many other vendors.
What needs improvement?
Since everyone is talking about AI, they should consider having AI embedded or working with developers in terms of AI to improve Fortinet FortiGate.
The issue lies with features available in GUI versus CLI during configuration. When using GUI, I want to accomplish everything there, but sometimes it requires using CLI to ensure proper configuration.
For how long have I used the solution?
It has been almost two to three years.
What do I think about the stability of the solution?
It has its ups and downs but they are minor things. One can work around them with proper knowledge of the system. We never had many incidents with it. I have had a good experience.
What do I think about the scalability of the solution?
The scalability is quite good.
How are customer service and support?
I am very satisfied with their technical support. They are very supportive, though sometimes they can be a bit busy.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have not used any other solutions. The deciding factors were the price, technology, effectiveness of the solution, and the skill that we had for it.
How was the initial setup?
It was easy to deploy. It took us a week to deploy it.
What was our ROI?
It is very effective and provides value for money. After a month, we could see from our reporting when the system was up and running that it was very effective.
What other advice do I have?
I would rate Fortinet FortiGate a seven out of ten.
Can secure some sites and good ROI but challenges with web filter integration
What is our primary use case?
I'm using it for web filter and then using it for VPN connection user to site, and I'm using it to make a virtual ID to link a real ID from the server to provider to my servers to publish servers.
What is most valuable?
I work with Fortinet FortiGate SD WAN. I configure the SD WAN to use two Internet service providers from two different service provider links. When one of them is down, the SD WAN goes down. I have to go to the SD WAN and remove this link from the SD WAN member. I confirmed that with the local provider and it's working. Sometimes, when a member of the SD WAN link is down, the SD WAN is down, and this is not the solution. I made the SD WAN for redundancy, however, when a member of the SD WAN link is down or I finish the quote of the Internet, all the SD WAN stops working and users experience problems.
What needs improvement?
With the web filter, when I go to post some websites under certain categories and open these categories, I experience some problems.
Additionally, I face difficulties integrating Fortinet FortiGate with Active Directory. When I set preferences to use Active Directory users, it sometimes works and sometimes does not work. When I integrate Fortinet FortiGate with Active Directory and use this integration to make a web filter policy, the functionality is inconsistent. I have tried restarting the Active Directory domain controller and the firewall, but the problem persists. As a workaround, I use the MAC address of the user to define the settings.
For how long have I used the solution?
I have been using the solution for about five years.
What do I think about the stability of the solution?
I haven't configured or experienced any stability issues.
What do I think about the scalability of the solution?
It's safe and secures my network and applications in some sites. However, I have significant problems when implementing web filters, which is a very problematic issue for me.
How are customer service and support?
I often ask for help from the local provider. I haven't found the required efficient help. Currently, I have problems connecting to some banking systems and departmental Texas portals. I have asked for help but haven't found assistance through the site or through the local provider. When trying to open a ticket, they reply with solutions that are not applicable to my situation.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I didn't have a firewall previously. That said, I did have a VPN gateway.
How was the initial setup?
I haven't configured or used the initial setup.
What about the implementation team?
I didn't choose or have knowledge about the implementation team.
What was our ROI?
The return on investment was good.
What's my experience with pricing, setup cost, and licensing?
The setup cost was good. The Egyptian pound is declining, and upgrading Fortinet FortiGate yearly costs about $2000 USD, which equals one hundred Egyptian pounds. I maintain a business relationship with the vendor and receive support from them.
Which other solutions did I evaluate?
I considered switching to Sophos. Due to my previous experience with Fortinet FortiGate, I preferred to stay with Fortinet FortiGate.
What other advice do I have?
The solution requires careful attention, and when problems occur, they typically don't repeat once resolved.
I miss having local provider support here in Egypt. International support is difficult to obtain. Local support is preferable yet has become very expensive due to currency devaluation in Egypt.
User interface offers improved control and smoother connections across branches
What is our primary use case?
The main use cases for Fortinet FortiGate are mostly for an industrial company firewall, focusing on firewall, web server, and new-gen, next-gen firewall.
What is most valuable?
What I appreciate about Fortinet FortiGate is that the UI is easier than what I've previously known from Sophos. Compared to Sophos, I prefer Fortinet, and the system and configuration settings are easier.
The main benefits I have seen from using Fortinet FortiGate for the organization are due to the other branch in another country, as the connection is smoother than the previous firewall.
What needs improvement?
For Fortinet FortiGate, I am not sure yet what can be improved or enhanced because currently, I am comfortable with this solution.
For how long have I used the solution?
I have been working with Fortinet FortiGate for less than six months.
What do I think about the stability of the solution?
I think Fortinet FortiGate is stable because previously it had a hiccup around a bug within the authentication VPN due to the firmware, but after updating, it's easier to control.
What do I think about the scalability of the solution?
In terms of scalability, I find Fortinet FortiGate scalable. There are no issues yet with scalability in Fortinet FortiGate.
How are customer service and support?
Regarding the technical support of Fortinet FortiGate, I have already tried to contact them previously for a problem. I would evaluate the technical support of Fortinet FortiGate as friendly and easily understandable for our problem, as they have a high understanding of the Fortinet FortiGate system.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I prefer Fortinet FortiGate over Sophos because of the connection system, the web GUI, and I think Fortinet is much more secure than Sophos.
How was the initial setup?
The initial setup of Fortinet FortiGate was easy. The setup needs around a few days to test before deploying to the customer, and while deploying, it's easy to contact customer service to help us with it.
What's my experience with pricing, setup cost, and licensing?
What other advice do I have?
We are utilizing SD-WAN capabilities in Fortinet FortiGate, but not extensively, just a few times. I have not yet seen any impact on the network performance with the SD-WAN, as we're just monitoring it.
My experience with integrating SD-WAN capabilities within Fortinet FortiGate is that the project for SD-WAN is not very long, approximately one month of testing, so for now, the connection is clear with a bit of misconnection.
I would personally recommend Fortinet FortiGate.
On a scale of one to ten, I rate this solution an eight.
Security features significantly improve data protection and instill client confidence
What is our primary use case?
We are a systems integrator in Paraguay, and my task is usually to configure Fortinet FortiGate as a perimeter firewall and provide all the security features to our clients.
What is most valuable?
Some of the best features of Fortinet FortiGate include the next-generation firewall features. Before Fortinet FortiGate, we usually used Juniper, which is very good for routing and switching, but in security, Fortinet FortiGate is far better than Juniper, especially with deep inspection and data leak prevention. We have nearly every financial institution in Paraguay as a client, putting special focus on preventing leaks of credit card numbers.
The field I’m interested in is the courses we provide to our clients. The PDFs available in the learning system are fantastic. The features they implement are exactly what everyone is looking for. To me, Fortinet is very good and useful.
What needs improvement?
From my perspective, every day is a new opportunity for improvement. I believe that the continual improvement is Fortinet’s best feature. I’m very happy with their ability to consistently improve.
For how long have I used the solution?
I've been using this solution for about ten years.
What do I think about the stability of the solution?
Fortinet FortiGate is stable. Based on my experience, whenever we faced an attack, many other brands, including Juniper, often had vulnerabilities. However, Fortinet consistently delivered the best performance and effectively stopped any threats.
What do I think about the scalability of the solution?
Since we are a small country, our clients usually have minimal security requirements due to relatively slow network speeds. The entry-level versions of Fortinet FortiGate are good enough for our top clients.
We work with both enterprise and SMB clients. We are also an Internet provider. We provide the connectivity and the equipment to bring security to the client. We have all kinds of clients.
How are customer service and support?
I would rate Fortinet's customer service or technical support as an eight out of ten. We have many skilled technicians for Fortinet FortiGate configurations. We only require support for a very advanced feature. People representing Fortinet here in Paraguay are very friendly and work well with us.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Fortinet FortiGate was easy. The setup is easy because most companies don't have complex requirements and just need a basic firewall to shield against external threats and filter internal connections, making the basic configuration good enough until they ask for advanced features.
What was our ROI?
I cannot say definitively about the return on investment with Fortinet FortiGate because I have always been in the technical field, but most of our clients are very happy since threats were stopped, generating confidence in the Fortinet brand among our clients.
What's my experience with pricing, setup cost, and licensing?
I do not consider it an expensive solution. It's not cheap, but it's not expensive, especially compared to Cisco, which is the de facto standard here in Paraguay. Cisco suppliers often set high prices, allowing us to enter the security field easily, thanks to our pricing.
What other advice do I have?
Another team handled the SD-WAN capabilities with Fortinet FortiGate. I know that FortiGate can do that. From my knowledge, it is for the balance between two ISPs, but I don't know about performance tests.
I would rate Fortinet FortiGate an eight out of ten.