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Reviews from AWS customer

34 AWS reviews

External reviews

15 reviews
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External reviews are not included in the AWS star rating for the product.


5-star reviews ( Show all reviews )

    reviewer2772105

Has reduced backup administration time and improved audit readiness across healthcare and enterprise environments

  • October 28, 2025
  • Review provided by PeerSpot

What is our primary use case?

As an MSP managing healthcare and enterprise clients, I use N2W Backup & Recovery to simplify and automate cloud backup and restore workflows.

How has it helped my organization?

Previously, when I was using native services, managing snapshots and retention policies across multiple accounts was time-consuming and inconsistent. With N2W Backup & Recovery, I centralized this process into a single dashboard, allowing me to automate policies, monitor backup compliance, and execute cross-account restores with ease. My backup administration workload has dropped by more than 45%.

The intuitive interface and automated reporting have freed up engineers to focus on higher-value client projects instead of performing daily backup checks. Because many of my clients operate under HIPAA and SOC 2 requirements, N2W Backup & Recovery provided the documentation, reporting, and backup immutability that I needed to satisfy auditors.

What is most valuable?

One of the most valuable features is the reporting. When I compare my previous experience with native backup tools, I find that N2W Backup & Recovery offers a better variety of reports on success and failures, along with other cost savings analysis, all consolidated into a single report digest across all managed accounts.

What needs improvement?

I believe onboarding could be easier. While the platform supports multi-account architectures, the initial process for new customer accounts could be more automated. Currently, adding and configuring each new AWS account includes setting up IAM roles, policies, and replication targets, which requires several manual steps.

An automated account enrollment or bulk import feature integrated with AWS Organizations or Control Tower would save significant time and reduce administrative overhead.

For how long have I used the solution?

I have used the solution for more than 5 years.

Which solution did I use previously and why did I switch?

I previously used the AWS Backup service. It did not have the granularity and reporting I was looking for.

What's my experience with pricing, setup cost, and licensing?

The pricing model works well for my current MSP structure. I was able to integrate it into my current pricing structure with little friction.

What other advice do I have?

If anyone is looking for an AWS-focused backup and recovery product, I would not hesitate to recommend N2W Backup & Recovery.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Brian Cruskie

Has streamlined disaster recovery and reduced operational costs across multiple environments

  • October 16, 2025
  • Review from a verified AWS customer

What is our primary use case?

It is our primary tool for backups for disaster recovery.

How has it helped my organization?

After acquiring two additional products in 2018, which we migrated from data centers to the cloud, N2W allowed us to streamline our backup process for three products within one tool. This has saved us a lot of time and money compared to trying to build it ourselves.

What is most valuable?

Backup and recovery is obviously the most important feature. After that, we really appreciate two features: Schedules and Recovery Scenarios. Schedules is a very quick and easy way to stop and start EC2 instances on a schedule. We use this in our development environments to save costs. Recovery Scenarios has allowed us to streamline our annual disaster recovery testing time.

What needs improvement?

S3 backups, which I know is already in the feature pipeline, would be a useful improvement.

For how long have I used the solution?

I have used the solution for more than six years.

Which solution did I use previously and why did I switch?

I was in a different role when this decision was made.

What's my experience with pricing, setup cost, and licensing?

There is a lot of value for the price.

Which other solutions did I evaluate?

I was in a different role when this decision was made.

What other advice do I have?

Support has been very responsive, always going the extra mile to help. Our Customer Success representative has been top notch.


    S Shivangi

Have significantly improved recovery times and streamlined backup management across cloud environments

  • October 14, 2025
  • Review from a verified AWS customer

What is our primary use case?

I use N2WS Backup & Recovery for the daily backup of our AWS and Azure Enterprise and Fastlane Customers.

How has it helped my organization?

Implementing N2WS Backup & Recovery improved our backup automation workflows in AWS. I now have centralized management for EC2, RDS, EFS, and DynamoDB backups, with granular scheduling and lifecycle management. The ability to recover instances or volumes within minutes has improved our RTOs dramatically. Integration with IAM and tagging policies made it easy to scale across environments while maintaining security and compliance.

What is most valuable?

Automated Backup & Recovery is a feature I have leveraged in my organization, and it is quite stable using N2WS Backup & Recovery for this purpose. Recovery speed is excellent with N2WS Backup & Recovery, which allows for instant recovery of virtual machines, databases, or files. The support of cross-region or cross-account recovery is an added benefit, protecting us if one data center or AWS region fails. This feature helps prevent data loss and ensures business continuity. I am able to replicate backups across AWS regions or even to different AWS accounts for disaster recovery. I can restore entire instances or specific files, folders, or volumes from snapshots. Cost optimization is achieved by automatically deleting outdated snapshots or moving older backups to Amazon S3 or Glacier for cheaper storage. Backup Policies and Lifecycle Management allow me to create flexible backup policies and retention rules.

What needs improvement?

I am quite satisfied with N2WS Backup & Recovery for AWS backup and disaster recovery. However, it could be improved to include disaster recovery in cross accounts for Azure in upcoming releases.

For how long have I used the solution?

I have been using N2WS Backup & Recovery for over 5 years.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    James Flores

Manages AWS backups across departments and simplifies restores with automated scheduling

  • September 29, 2025
  • Review from a verified AWS customer

What is our primary use case?

I use N2W Backup & Recovery to manage my AWS backups more efficiently and utilize S3 to store these backups.

Traditionally, AWS doesn't allow snapshots to be stored in S3, but this product is able to perform that function.

Having multiple policies and schedules handled for me takes the burden out of managing backups across multiple departments.

How has it helped my organization?

I am able to have backups that are automatically managed.

Restores are much simpler to perform due to the easy-to-use interface.

What is most valuable?

The most valuable features are EC2 and RDS backups, as well as VPC capture.

It is able to encapsulate the important AWS services I need to have backed up via the product.

What needs improvement?

They could expand their offering to include Lambda function backups and other native AWS services, as these can be recreated through CloudFormation or Terraform.

This would help those who are not familiar with Infrastructure as Code to back up and restore these services without the overhead of understanding IaC configuration.

For how long have I used the solution?

I have used the solution for 5 years.

What's my experience with pricing, setup cost, and licensing?

Not all features are available in the cheaper plans, so I recommend reviewing what features are needed and planning accordingly.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    reviewer2757345

Automation has transformed our backup process and validated our disaster recovery strategy

  • September 15, 2025
  • Review from a verified AWS customer

What is our primary use case?

Our primary use case is comprehensive, automated backup and disaster recovery for our core production environment on AWS. We rely on N2W to protect our fleet of EC2 instances, which run our main applications, and our RDS databases, which store all critical customer data. Before N2W, we managed backups with a combination of manual snapshots and custom scripts, which was both time-consuming and prone to human error. Our goal was to find a reliable, 'set-it-and-forget-it' solution that could guarantee our data was protected and provide a clear, rapid path to recovery in a disaster scenario.

How has it helped my organization?

N2W has significantly improved our operational efficiency and our confidence in our business continuity plan. The biggest improvement is automation. By using tag-based policies, any new EC2 instance or database launched by our development team is automatically included in the correct backup schedule without any manual intervention from the operations team. This has saved us countless hours and eliminated the risk of a critical server being left unprotected. Furthermore, it transformed our disaster recovery strategy from a theoretical plan into a tested, practical reality. The one-click cross-region recovery feature is incredible. We’ve run disaster recovery drills in a fraction of the time it used to take, allowing us to validate our Recovery Time Objective and Recovery Point Objective with management. This peace of mind is invaluable.

What is most valuable?

Policy-based automation is the most powerful feature. The ability to define backup schedules, retention periods, and disaster recovery policies and have them apply automatically based on resource tags scales perfectly with our environment and enforces a consistent data protection strategy across the organization. File-level recovery has been a lifesaver on several occasions when a user accidentally deleted an important file. The ability to mount a snapshot and recover a single file or folder in minutes—without having to restore an entire 2TB volume—is incredibly efficient and minimizes disruption. Cross-account and cross-region disaster recovery gives us true resiliency. Knowing that our entire application stack, including its VPC configuration, can be rebuilt in a different AWS region with a few clicks is the ultimate safety net against a region-wide outage or major security event.

What needs improvement?

While the product is excellent, there are a couple of areas for potential improvement. The process for version upgrades, which sometimes requires deploying a new instance, could be streamlined to allow for a more seamless in-place update. It would be extremely useful to have the ability to set a retention period on manual backups. Occasionally, we take a manual snapshot before a major deployment, and currently, these can be forgotten, leading to unnecessary storage costs. Adding an 'auto-delete after X days' option to manual backups, similar to scheduled policies, would be a fantastic addition for cost management and general housekeeping. The EKS backup module should be a great feature, and it would have been a useful functionality to have for cluster backup management.

Which solution did I use previously and why did I switch?

Before adopting N2W, we managed our backups internally using a combination of AWS's native EBS Snapshot Lifecycle Manager and a series of custom Lambda scripts. While this approach was inexpensive, it quickly became complex and brittle as our AWS environment grew. The scripts required constant maintenance, there was no central dashboard for monitoring success or failure, and performing a full recovery was a complicated, manual process. We switched because we needed a solution that was more reliable, automated, and less dependent on our internal engineers' time to maintain.

What's my experience with pricing, setup cost, and licensing?

My advice regarding pricing is to look at it in terms of total value and return on investment, not just the license cost. While N2W is a paid product, the cost is easily justified by the significant reduction in engineering hours spent on managing and troubleshooting custom backup scripts. The pricing model, which is based on the number of instances you protect, is straightforward and predictable. The real value comes from the drastically reduced risk of data loss and the speed at which you can recover. The cost of a few hours of downtime would far exceed our yearly N2W license fee, making it a very worthwhile investment for any serious business running on AWS.

Which other solutions did I evaluate?

We evaluated two other main options before choosing N2W. The first was AWS's native service, AWS Backup. While it is a solid service and integrates well, we found N2W's user interface to be more intuitive and its disaster recovery orchestration to be more powerful and straightforward at the time of our evaluation. The ability to recover an entire instance, including its network configuration, into another region from a single console was a major differentiator. We also briefly looked at another third-party vendor but found N2W's deployment and billing through the AWS Marketplace to be much simpler and more transparent.

What other advice do I have?

My main advice to anyone considering N2W is to start with the free trial. Set it up for a small but critical part of your environment and test a full recovery scenario, including a cross-region disaster recovery drill. Seeing how quickly and seamlessly you can bring a complex application back online is what will truly sell you on the product. It is a solution that delivers tangible peace of mind. The support team has also been very responsive the few times we've had questions. Overall, it is a robust, reliable, and user-friendly product that does exactly what it promises.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    MayanaKhan

Automated scheduling boosts backup efficiency while enhanced cross-region replication has room for improvement

  • September 03, 2025
  • Review from a verified AWS customer

What is our primary use case?

I use N2WS Backup & Recovery for AWS Free Trial/BYOL for backups, recovery, and disaster recovery testing. It makes it easy to automatically start and stop processes, simplifying the overall management of backup and restore operations.

How has it helped my organization?

N2WS Backup & Recovery for AWS Free Trial/BYOL has helped improve our organization by simplifying backup management and recovery processes. It reduced manual intervention, provided faster recovery times, and ensured compliance with our data retention policies.

The automation features and cost-optimization options also allowed us to manage backups more efficiently across multiple AWS accounts.

What is most valuable?

N2WS Backup & Recovery for AWS Free Trial/BYOL’s automated backup scheduling and policy-based management are the most valuable features. They enabled us to protect multiple AWS workloads without manual intervention.

The recovery speed was impressive, particularly for EBS snapshots, which helped reduce downtime during testing.

The cost-control features, such as snapshot lifecycle management and tiering to Amazon S3, were also useful in optimizing storage costs.

What needs improvement?

  • Allow users to define backup policies based on AWS  tags for better automation and scalability.
  • When we create manual backup policies (especially for AMIs during patching cycles), there's no option to set a retention period. As a result, these backups are not deleted automatically, and we have to log in manually to clean them up. This process is error-prone, often missed, and leads to unnecessary storage costs.
  • Suggested Enhancement: Introduce a retention setting for manual backup policies, similar to scheduled policies. This would allow users to:
  • Set a retention period (e.g., 7, 30, 90 days) at the time of manual backup creation.
  • Ensure automatic deletion of backups after the retention period.
  • Avoid manual intervention and reduce the risk of missed cleanups.

For how long have I used the solution?

I have been using N2WS Backup & Recovery for AWS Free Trial/BYOL for 5 years.

Which solution did I use previously and why did I switch?

Before evaluating N2WS Backup & Recovery for AWS Free Trial/BYOL, we primarily relied on native AWS backup scripts and lifecycle policies. We switched due to the need for a centralized, automated solution that reduced administrative overhead and minimized the risk of human error.

What's my experience with pricing, setup cost, and licensing?

The Free Trial/BYOL model is helpful for initial testing, but organizations should plan carefully for scale. Pricing can increase as backup volumes grow, so it is important to balance the level of protection with cost-optimization strategies such as tiering snapshots to S3 or Glacier.

I recommend running a cost analysis before committing long-term.

Which other solutions did I evaluate?

I evaluated AWS Backup, Veeam for AWS, and CloudBerry (now MSP360). N2WS Backup & Recovery for AWS Free Trial/BYOL stood out because of its tighter integration with AWS infrastructure and its proven track record with enterprise workloads.

What other advice do I have?

N2WS Backup & Recovery for AWS Free Trial/BYOL is a strong solution for AWS-centric organizations that want reliable and fast backup and recovery with minimal operational burden.

However, teams should invest time in tuning backup policies and monitoring cost growth. It is best suited for enterprises with compliance or high-availability requirements.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    reviewer2753805

Easily recover machines and ensure quick recovery after ransomware events

  • August 29, 2025
  • Review from a verified AWS customer

What is our primary use case?

I use the product for backing up all data for EC2 instances as well as FSX volumes.

How has it helped my organization?

The ease of use is the biggest advantage. It is simple to recover a whole machine, a volume, or just a file from a specific volume.

It is very simple and easy to use.

What is most valuable?

Being able to easily restore machines is a valuable feature. We had a ransomware event in 2023, and we were able to recover every machine with minimal effort.

This ensured we got up and running quickly.

What needs improvement?

The reporting engine could be easier to use, but it does a good enough job for what is needed.

For how long have I used the solution?

I have used the solution for 5 years.

Which solution did I use previously and why did I switch?

I did not use any previous solutions before this.

What's my experience with pricing, setup cost, and licensing?

The pricing is very reasonable for what the product can do.

Which other solutions did I evaluate?

We looked at AWS Backup, but it does not have the level of flexibility and simplicity of N2WS.

What other advice do I have?

This is a product worth using. It is simple and does what it says on the box very well.

It is set and forget backup and disaster recovery.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    George Philippakos

Backup process and monitoring become simple and effective while seamless instance recovery and cost optimization ensure business continuity

  • August 21, 2025
  • Review from a verified AWS customer

What is our primary use case?

I use N2WS to back up EC2 instances as well as VPC.

How has it helped my organization?

N2WS is a perfect backup solution for AWS EC2 instances and VPC backups. It has made our backup process and monitoring simple and effective.

What is most valuable?

Policy creation is straightforward, with automatic backups of new resources enabled through tagging. Instance recovery is seamless, whether within the same VPC or across different VPCs.

File-level restores are intuitive and easy to manage, while full VPC backups provide critical protection and peace of mind in the event of a disaster. In addition, lifecycle management and automated transitions to lower-cost storage tiers have been instrumental in optimizing costs while meeting compliance and retention requirements.

The ability to create immutable backups further strengthens our business continuity strategy by ensuring an additional layer of protection against accidental or malicious data loss.

What needs improvement?

Improved disaster recovery options and expanded multicloud support are two areas where N2WS has already made significant advancements in the latest version. I am eager to upgrade and take full advantage of these enhancements.

For how long have I used the solution?

I have used the solution for 6 years.

Which solution did I use previously and why did I switch?

I previously used native AWS Backup, but N2WS provided me with a better platform and features.

What's my experience with pricing, setup cost, and licensing?

I believe N2WS offers a highly competitive pricing model, delivering excellent value. It is certainly a worthwhile investment, providing a strong return on investment (ROI).

Which other solutions did I evaluate?

Aside from native AWS Backup, I did not evaluate other cloud backup vendors. N2WS came highly recommended, and I am confident in my decision to select them as our backup and recovery solution. As it turns out, it was one of the best decisions for the organization.

What other advice do I have?

N2WS is a powerful solution with a rich set of features designed to address even the most complex backup and disaster recovery requirements. I have tested it across multiple recovery scenarios, and it has consistently delivered as promised.

I am excited to explore the new features as the platform continues to expand its capabilities. In today’s world, where data protection is more critical than ever, N2WS provides the reliability and confidence I need.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Shane Hicks

Great and simple product

  • December 20, 2023
  • Review from a verified AWS customer

We have been using the product for over 5 years. It is very simple to use and support as we are a MSP for multiple companies. Support is great and quick to respond.


    Jordi P.

An essential product to protect AWS resources. Love it!

  • September 08, 2020
  • Review provided by G2

What do you like best about the product?
In just minutes, you can protect, improve, and save money on your AWS workloads.
You can manage a lot of AWS accounts efficiently without losing visibility of their protected resources.
Great product!
What do you dislike about the product?
Some updates require to launch a new instance to keep the CPM updated. If you are obsessed with security, you need to know that you´ll need a third party IDP compatible with SAML 2.0 to enable double authentication to your CPM users. Unfortunately, you can't protect your root account with this because of a limitation on the CPM side. Rotate root passwords are the only way to prevent unauthorized access. N2WS is a great team that is keeping the solution updated with new features very often to be one of the best AWS backup and recovery software, so I'm completely sure that they will improve or implement a solution to improve it.
What problems is the product solving and how is that benefiting you?
N2WS CPM allows us to manage a large amount of AWS accounts efficiently from one console without losing visibility of their protected resources. It was a must.
We saved time and resources deploying the CPM. We have a clear image of how backup and recovery are implemented in our organization. Our customers are using the CPM as a SaaS, and we got good feedback from them, especially, after the last CPM release (3.1)
Recommendations to others considering the product:
If you are looking for the best suite to protect your AWS workloads, N2WS CPM is your product.