AWS Marketplace: AWS FreePBX v17 with included Technical Support Reviews

Алексей .

Powerful open source PBX based on Asterisk, must consider if SAAS is no-go

December 23, 2021
Review provided by G2

What do you like best about the product?

FreePBX is one of the simplest PBXes to install on-premise. You should consider it if SAAS PBXes are a no-go. Powerful security rules, comprehensive settings, many features that you will use, great extensibility

What do you dislike about the product?

Of course, on-premise PBXes have some disadvantages. The first thing that you should know is that your connectivity must be reliable, or your communication will not be that great. Next, you should consider setting up proper backups. At last, some features of SAAS PBXes like fixed-mobile convergence (FMC) will not be available for you (at least not as easy as on SAAS PBXes)

What problems is the product solving and how is that benefiting you?

We are using FreePBX as our main office PBX, and it gives us an essential ability not to depend on one provider, so we can easily switch between them. Also, using some "VPN magic," we can communicate between our offices for free. We regularly use it in conferencing (not only between colleagues but also with our customers).

Recommendations to others considering the product:

You should know that if you are going to put FreePBX on your machine, it should have a stable power and network connectivity

Shannon H.

Free PBX

November 26, 2021
Review provided by G2

What do you like best about the product?

I love that I not only get my voicemails on my phone but by email as well.

What do you dislike about the product?

I can't set my voicemail message. At least, I have not figured out how.

What problems is the product solving and how is that benefiting you?

I no longer have to use my cell phone for work. It has cut down our telephone service costs by

Recommendations to others considering the product:

I recommend Free PBX to anyone looking for telephone services. It meets all of my expectations and more!

Greg K.

Rock Solid from Every Perspective

November 02, 2021
Review from a verified AWS customer

The AWS instance comes bundled with lots of bells and whistles, is relatively easy to configure and administer, and the support team adds even more value to this product. There is a customized platform updater routine that makes keeping current a snap. I would highly recommend!

cd8255

Great Pre-configuration and Support

October 29, 2021
Review from a verified AWS customer

I'm new to FreePBX, so the pre-configured image and security were a lifesaver. When I couldn't get my test phone to register or transmit sound Mike in support helped me through the entire process.

New aws user

A True Life Saver

February 19, 2021
Review from a verified AWS customer

I only had about 5 hours of aws experience when I started using them.
It was very easy to deploy and the service/support is great.

I was able to get back on my feet, after our servers died in the data center, and start serving our clients again within days.

(MUCH) Cheaper and more reliable than when we used our own servers in the data center.

AmandaF

Just works

February 16, 2021
Review from a verified AWS customer

We needed a PBX Solution to add to our IVR systems. Something for Extension Registration and SIP Trunk support to complement our IVR facilities. We knew Asterisk was the way to go, but configuring that from scratch is a pain, so we went with FreePBX and then, with the inevitable move to hosted systems on AWS, we discovered the thewebmachine AMI for AWS.

Just pick an EC2 type and launch and it just works, easy.

Jacob Allred

Easy to use and fantastic support

September 15, 2020
Review from a verified AWS customer

I've been using this image for over 1.5 years.

This is easily the fastest way to get up and running with a FreePBX cluster on AWS. It provides tools to manage syncing setting between instances, backing data up to S3, and using RDS for the database.

On top of that, TheWebMachine has provided fantastic support for this FreePBX image. We've run into several issues (some from our own ignorance, some from software issues outside of TheWebMachine's control) and TheWebMachine has been responsive and detailed in their responses to our support requests.

Matt

Mike and the Web Machine Networks are the best!

September 10, 2020
Review from a verified AWS customer

I can't say enough about Mike. He went out of his way to assist me with a somewhat abnormal use case for FreePBX/Asterisk. I went with this AMI based on the great reviews of their support and I couldn't be happier that I did. It is top notch. The actual image is great as well. Everything is configured nicely out of the box, documentation is great, and wiki is very helpful.
Thanks!

ZB

Speedy Response!

September 07, 2020
Review from a verified AWS customer

I just implemented a FreePBX solution and had some clarifications. Mike was quick to respond with detailed answers that exceeded my expectations. Keep up the great work!

Randall

Excellent! User friendly! AMAZING CUSTOMER SUPPORT!

August 05, 2020
Review from a verified AWS customer

Mike deserves a gold medal for communication and helpfulness. He is easily the single most helpful customer support representative I've interacted with in the last five years.

Even prior to my becoming a customer he throughly answered all questions and did so very comprehensively and quickly. Free tier support has had rapid response times.

This is my first time setting up a FreePBX server and TheWebMachine makes it easy. I cannot recommend them highly enough.

If you're considering using TheWebMachine, stop right now.
Don't read further.
Don't even think.
JUST DO IT!

AWS FreePBX v17 with included Technical Support

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