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Reviews from AWS customer

25 AWS reviews

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55 reviews
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4-star reviews ( Show all reviews )

    Chris Dalton

Central management simplifies policy unification and deployment speed, ensuring reliable security

  • June 11, 2025
  • Review from a verified AWS customer

What is our primary use case?

My main use cases for Cisco Secure Firewall are mainly user access to the internet and blocking firewall sites.

How has it helped my organization?

With the centralized management of Cisco Secure Firewall, it's good in unifying policies across my environment. The simplicity and supportability are important to my organization as it's much easier if everything's the same as much as possible.

What is most valuable?

I appreciate that the central management of Cisco Secure Firewall is from one location, which saves a lot of time.

The IPS protection is good for us for security reasons.

The central management feature of Cisco Secure Firewall saves one location instead of having to log on to multiple locations, which speeds up deployment of any changes or requirements for monitoring.

What needs improvement?

The upgrading process of Cisco Secure Firewall is a long process on a per-firewall basis, and it would be nice if that could be improved. One firewall can take two to two and a half hours to upgrade, so we end up having to watch it. It becomes a problem; in the old firewall days, it would be about a ten-minute job. I know it's more complicated with the newer firewalls. It's just a long-winded process even if they have sorted it out a little bit with automation.

For how long have I used the solution?

I have been using Cisco Secure Firewall for probably about eight years.

What do I think about the stability of the solution?

I have not had one Cisco Secure Firewall fail so far, which shows it is stable and reliable. Right now, I have not experienced any downtime, crashes, or performance issues with Cisco Secure Firewall.

What do I think about the scalability of the solution?

Cisco Secure Firewall scales with the growing needs of my organization, as we have different models and sizes, and our central boxes are powerful enough to cover whatever we want whenever we want.

How are customer service and support?

My evaluation of customer service and technical support for Cisco Secure Firewall is that I have generally hardly ever had to use them. We did two weeks ago, and it was a very quick response that identified exactly where the issue in our configuration was.

Two weeks ago, I received a very quick response from customer service, which identified exactly where the issue on our configuration was, and it went very smoothly, so out of ten, I would give it a nine.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Prior to adopting Cisco Secure Firewall, I was also using previous Cisco firewalls, and before that, we had Fortinet and Juniper.

The factors that led me to consider the change to Cisco Secure Firewall were actually price, as Cisco's was a very competitive price, and we received a very good deal.

How was the initial setup?

My experience with the deployment of Cisco Secure Firewall has been generally okay.

What was our ROI?

I have seen a return on investment with Cisco Secure Firewall since we run them for a long time.

Our current Cisco Secure Firewall units have been in place for probably over three years now, and at the moment, we're not looking to replace them, indicating a good return on investment since they last and are supported quite a long time after they're released.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup costs, and licensing for Cisco Secure Firewall shows it can be expensive, especially the bigger boxes, since they do a lot more and handle a lot more, with a big jump from the smaller firewalls to the big firewalls.

Which other solutions did I evaluate?

The other solutions I considered before selecting Cisco Secure Firewall include Fortinet, Juniper, and Palo Alto. We're generally a Cisco house and have been for quite a few times with the old Cisco firewalls, so it was a natural progression.

What other advice do I have?

We did not purchase the product on AWS Marketplace.

We actually don't do that much encrypted inspecting traffic at the moment with Cisco Secure Firewall, which is something we want to look at. We just want to make sure we don't max out the CPU with the many jobs it does. Cisco Secure Firewall will be a building block part of our zero-trust security model, however, there will be a few other parts needed, such as Cisco Secure Access.

I have not really expanded the usage of Cisco Secure Firewall. My advice to other organizations considering Cisco Secure Firewall is that it does what it says on the tin; it works, it's reliable, and I have never had one fail, so I think it's good.

On a scale of one to ten, I rate Cisco Secure Firewall a nine.


    Marc Roxas

Offers good pricing and the ability to be used through the cloud

  • June 09, 2025
  • Review from a verified AWS customer

What is our primary use case?

We bundle Cisco Secure Firewall with our telco offerings as a service provider. We bundle it basically with Meraki.

How has it helped my organization?

We have received good feedback from our engineers. It helps them with their day-to-day operations. I need to get some more input on specific items they need to gather more information about, but so far, there are no issues.

Regarding Cisco Secure Firewall's ability to unify policies across our environment, I haven't heard any particular issues from our engineers.

What is most valuable?

The feature of Cisco Secure Firewall that I appreciate the most is its ability to be used via the cloud, so we don't have to deploy service engineers on-site at any time.

Since telcos just provide basic connectivity, bundling Cisco Secure Firewall has actually allowed us to gain more value for our customers and level up versus our competitors. It helps our customers even more because they don't have to worry about cybersecurity issues, as we put it out of the box.

What needs improvement?

We found something that prevented us from using it and integrating it a few years back, so they should really have a discussion about improving those aspects. More specifically, it's related to cybersecurity technical details. Implementing a zero-trust security model is what we need help with. We're making progress. We have different types of security for our native applications, but we're slowly looking into what Cisco can deliver. We tried to look into Z3 models before, but our cybersecurity team found some issues where it was lacking. They found some bugs or loopholes, so we wanted Cisco to address these before we fully roll out the solution. We're trying again, and hopefully, with Cisco's updates, it will be acceptable to us in the near future.

For how long have I used the solution?

We've been using Cisco Secure Firewall since 2016.

What do I think about the scalability of the solution?

Cisco Secure Firewall covers roughly our 2,000 employees really effectively. It's just a matter of expanding the requirements and infrastructure requirements with AWS, and I believe Cisco has some integrations that allow us to use that scale to our advantage.

How are customer service and support?

My opinion is somewhat biased because we have access to Cisco's TAC, and we are very much managed by our Cisco Philippines company team. I'd give them a nine out of ten.

How would you rate customer service and support?

Positive

What was our ROI?

The biggest return on investment when using Cisco Secure Firewall is that there's no waste in any infrastructure cost and licensing costs for us. If we have to repurpose a specific box per year, we could save on cost by just transferring it to another person or project rather than pay another one-year license for it.

What's my experience with pricing, setup cost, and licensing?

The pricing is very good for us, especially since we have a partnership with Cisco. The challenge is the licensing. There are competitors that offer more flexible licensing, such as daily licensing, some offer hourly, but Cisco is locked in for one, three, and five years. We don't have much flexibility, especially if we want to shift applications or shift users at any time. Hopefully, licensing becomes more flexible.

Which other solutions did I evaluate?

There were solutions from Fortinet. The main difference between Cisco and Fortinet is that Cisco will have more flexibility. It's just a matter of being able to put together the flexibility that we require versus what Cisco can provide at this time.

What other advice do I have?

The impact of the cloud-delivered Cisco Secure Firewall on my company's security posture involves some hesitation because it's on the cloud, but we're slowly adopting certain parts of it for our cybersecurity team. We're undergoing that transition and don't have full visibility yet on how they see that as a future mode of operations versus what other companies are doing globally.

I would rate Cisco Secure Firewall an eight out of ten.


    Akshit Chhokar

Offers good reliability and great integration capabilities

  • March 01, 2024
  • Review from a verified AWS customer

What is our primary use case?

I use the solution in my company for some internal testing purposes, so I don't use it in a real environment. I use it in my dummy lab environment.

What needs improvement?

The product's user interface is an area with certain shortcomings where improvements are required.

From an improvement perspective, the product's price needs to be lowered.

For how long have I used the solution?

I have been using Cisco Secure Firewall for three years. I am a customer of Cisco.

What do I think about the stability of the solution?

I have faced no issues with the stability of the product. Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

The product offers good scalability.

How are customer service and support?

I rate the technical support a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have experience with Sophos.

How was the initial setup?

The product's initial setup phase is a little difficult.

The product's deployment phase is a good and easy process.

The solution is deployed on the cloud.

What's my experience with pricing, setup cost, and licensing?

The product is expensive.

What other advice do I have?

I can't describe a particular scenario where the product has improved security, but I can say that the devices from Cisco are much more trustworthy and reliable compared to other devices in the market.

The most effective feature of the product for threat prevention stems from the granularity of the control that the devices from Cisco provide to its users.

The product offers great integration capabilities.

For our company's daily operations, the user interface provided by Sophos is much better and interactive compared to the one offered by Cisco.

You can choose Sophos if you want a low-budget or budget-friendly product. You can choose Cisco if you want a high-end and highly scalable tool with great integration capabilities, especially if budget is not an issue.

I rate the overall tool an eight out of ten.


    Robert LaCroix

I can click and be on to the next firewall in a few seconds

  • August 03, 2023
  • Review from a verified AWS customer

What is our primary use case?

I use it every day. It's something that's part of my daily tasks every day. I log in, look at logs, and do some firewall rule updates.

We have a managed services team. I'm not part of that team, I use it for our company. I look at why things are being dropped or allowed.

I'm using an older version. They got rid of EIGRP out of FlexConfig, which was nice. Now there's policy-based routing, which is something that I have to update my firewalls or my FMC so I can utilize that product.

Right now I use the Cisco-recommended version of FMC which is 7.0.5.

How has it helped my organization?

I like the GUI base of Secure Firepower Management Center. Coming from an ASA where it was the ASDM, I like the FMC where you can see everything is managed through one pane of glass.

It's a single pane of glass, we have multiple firewalls. I can click and be on to the next firewall in a few seconds, really.

What is most valuable?

As far as securing our infrastructure from end to end, I'm a big fan of Cisco products. I haven't used other products in the past, but I love the Cisco products. It helps a lot in the end.

We have firewalls on the edge, internally, and then on the cloud now, so I feel we're pretty secure.

Firewall helps with cybersecurity resilience. I really like this Cisco product. It's user-friendly. I don't like some other vendors. I've tried those in the past. Cisco is pretty easy. A caveman could do it.

I've used Check Point and Palo Alto, and I like Cisco better. It's what I'm comfortable with. Hopefully, I'll use it until I retire.

What do I think about the stability of the solution?

It runs forever. I haven't had any problems with any Secure Firewall. It just runs. You don't have to worry about it crashing. All Cisco products run forever. They run themselves. You need to update them.

What do I think about the scalability of the solution?

I'm a team of two. Either I'm looking at it, the other guy's looking at it, or no one's looking at it. It's part of my daily routine as I get in there and I make sure that I have the status quo before I move on to other projects or other tickets for the day. It's a daily process. They log the information right in.

I'll find out about scalability in a few weeks. I need to change out some firewalls that are a lower model to a higher model because of the VPN limitations. I'm going to have to do some more work and see how long it takes.

How are customer service and support?

They're awesome. I talked to the guys here, I had a couple of problems that keep me up at night. I was able to come here and they're going to help me out with some different ideas. Anybody I talk to has a solution, and the problem is fixed. So it's nice. I've never had any problem with TAC. They're awesome.

I wouldn't give them a ten. Nobody is perfect. I'll give them a nine because they help me with any issues I've had. I could put a ticket in a day, and then it gets taken care of in a speedy, efficient manner, and then I'm able to move on to other things that I need to worry about.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Palo Alto seems clumsy to me. I don't like it. It shouldn't be a guessing game to know where stuff is. Cisco is laid out in front of you with your devices, your policies, and logging. You point and click and you are where you need to be.

I haven't used Check Point in a while. It's been some time but it's an okay product.

How was the initial setup?

For deployment, we have different locations on the east coast, on-prem, and in the data centers. We introduced a couple of firewalls, AWS, and Azure and we're implementing those in the cloud.

On-prem is pretty easy to implement. I could lab up an FTD on my own time. It's super easy to download and install. You get 90 days to mess around in a lab environment. I'm new to the cloud stuff. I've built firewalls there, but there were other limitations. I didn't quite understand that I have to get some practice and learn about the load balancers.

What's my experience with pricing, setup cost, and licensing?

We're a Cisco partner, so we get 80% off. That's a big discount and companies are always looking at ways to save money these days.

What other advice do I have?

I don't really look at Talos. It's in the background. I don't really look at it. It's there and it works.

Nothing is perfect so I would rate Cisco Secure Firewall a 9.2 out of ten. I love the product. It's part of my daily routine. I'll hopefully use it until I retire.


    Aimee W.

Keeps costs low and provides granular control using appliances familiar to the team

  • January 15, 2019
  • Review from a verified AWS customer

Whatever you have that’s potentially public-facing, you need to protect it. As our technology moves to the cloud, so our need for security transfers from physical appliances to virtual ones. This is the classic Cisco ASA device, virtualised.
How has it helped my organization?
Ease of spinning one up: The hourly charge has made demos and testing better because it’s a truer representation of a real-life situation.
It has allowed us to reduce costs and to make sure we provide rounded, secure products to customers.
What is most valuable?
Top features:
* Easy to deploy for staff to use VPNs
* Ease of setup
* Integrated threat defence
* Great flow-based inspection device
* Easy ACLs
* Failover support
* Each virtual appliance is separate so you get great granular control
* Has own memory allocation
* Multiple types of devices: 100 Mbps, 1 Gbps, 2 Gbps
* License control
* SSH or RESTful API
What needs improvement?
We didn’t find any huge issues. Obviously, there are always vulnerabilities that come up and there was one in early 2018 but this was patched with software updates.
Admin rights need to be given out carefully as they give overarching control to all devices - but that’s the same for everything.
How was the initial setup?
We went with this solution via the AWS Marketplace because it’s been made so easy to use an ASAv on AWS with simple drop downs to set it up. Our demo machines were also in AWS so we wanted a one-stop shop where we could spin them up or down as needed and configure the ASAv before it was launched.
What other advice do I have?
Almost all IT staff have used, or can easily learn how to use, the Cisco ASA appliance because it’s been around for years and is so popular (with good reason). For us, we stuck with what we know. It was an easy sell to get it signed off by higher-ups as they’d also heard of the ASA device from their time in IT.


    Munish G.

It provides the transparency of a single UI to ensure security

  • December 13, 2018
  • Review from a verified AWS customer

Our primary use case is security.
How has it helped my organization?
From a security perspective, we are getting assurance with the respect to the the infrastructure which is getting built or the threats which are emanating from the Internet. With these, we can obtain the visibility that we need to know where we need to improve.
What is most valuable?
The transparency of the single UI to ensure security. A product has to be simple so that an administrator can use it.
What needs improvement?
The artificial intelligence and machine learning (behavioral based threat detection), which I can this will be coming out in another year, these are what we need now.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
The stability is alright.
What do I think about the scalability of the solution?
Scalability is not an issue.
How is customer service and technical support?
Its technical support is the main reason why we selected the product.
How was the initial setup?
The integration and configuration are transparent and easy.
What's my experience with pricing, setup cost, and licensing?
We are partners with Cisco. They are always one call away, which is good. They know how to keep their customers happy.
Which other solutions did I evaluate?
We evaluated VMware Virtual Networking and Check Point.
We chose Cisco because of the support and their roadmap for the changing technology landscape is good. Therefore, it is always better to be partnered with them.
What other advice do I have?
When you are going to select a product, don't look at the cost, but at the functionality. Also, look at the stability. These days, the startups will show a new function or functionality, but when looking for a partner, make sure the company is sustainability for the new four years? Do they have the funding?
We have a large ecosystem system: Symantec, McAfee, Splunk, Check Point firewalls, Cisco firewalls and IPS IDS from Cisco. They integrate and work well together. Cisco has been security leader for the last 20 years, so the products are quite stable working in sync.


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