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Their technical support responds to issues in a timely fashion

  • By SrSystemf052
  • on 12/13/2018

We use it for the data that we are using, etc.
We have a dedicated team of 10 people who manage the storage.
How has it helped my organization?
For the daily activities, we needed the faster storage, faster throughpt, etc. That is why we started using SSDs in certain areas which made the application faster.
What is most valuable?
The support is its most valuable feature. They provide on-call support and responds to issues in a timely fashion It also offers disaster recovery.
What needs improvement?
AWS has come into the picture, so we want to move into AWS. Therefore, we don't want to do anything more on on-premise anymore. NetApp has to come up with a cloud version.
I would like to have more management tools. They are difficult to work with, so I would like them to be a bit more user-friendly.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
On a scale of one to ten, I would rate the stability a ten.
What do I think about the scalability of the solution?
The scalability is very good. Our environment is about 20TB.
How is customer service and technical support?
I would rate the support as a nine out of ten. NetApp is native here in Bay Area. We are also in the Bay Area. If anything happens, they will come onsite and fix it.
How was the initial setup?
There are some limitation with the integration and configuration. Though, Cluster Mode is more relatable than 7-Mode.
What's my experience with pricing, setup cost, and licensing?
We purchased the product directly from NetApp.
Which other solutions did I evaluate?
We evaluated Hitachi and IBM, but still we are using NetApp because of its marketing.
What other advice do I have?


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