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Reviews from AWS customer

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5-star reviews ( Show all reviews )

    Malline Ligawa

Has helped us strengthen protection with improved threat visibility and secure our network through detailed rule configuration

  • October 08, 2025
  • Review from a verified AWS customer

What is our primary use case?

We are still working with Sophos UTM, so I can confirm that we have not switched to something else.

I have been working with Sophos UTM since 2018.

The most valuable features in Sophos UTM are Mail Protection, Web Server, advanced endpoint, and the servers. Our systems are silent, secure, and we don't have many problems with security policy enforcement.

In terms of setting rules to guard the organization, especially on the network, we can set those rules, and through Sophos Central, we are able to see the equipment that has been registered and all the reports on the performance of each piece of equipment. For the endpoint equipment, there are close to 300 people using Sophos UTM in my company.

We have five administrators and around 10 servers, so we have advanced server protection that we are using.

What is most valuable?

We find the most valuable features in Sophos UTM to be Mail Protection, Web Server, advanced endpoint, and the servers. It helps us quite a lot, especially because since we use Sophos UTM, malware intrusions are not rampant.

It has helped us to set rules to guard our organization against any intrusion from outside. Our systems are silent, secure, and we don't have many problems with security policy enforcement. In terms of setting rules to guard the organization, especially on the network, we can set those rules, and through Sophos Central, we are able to see the equipment that has been registered and all the reports on the performance of each piece of equipment.

What needs improvement?

I would prefer to see additional features in the next release of Sophos UTM because cyber crime increases every day, so we also need to improve our game to prevent any chances for intrusion.

I cannot be specific regarding the features I would prefer to see in the future in Sophos UTM. In everyday life, there is room for improvement; it is the biggest room, so there is always a need to improve. Through the technical team, they can look at the loopholes and then be able to seal all the vulnerabilities that would bring problems.

For how long have I used the solution?

I have been working in this field for 18 years.

What do I think about the scalability of the solution?

So far, I have not had any problems with the scaling of Sophos UTM.

How are customer service and support?

We have not experienced any problems with the technical support because we are getting support from both the partner and Sophos directly.

I would rate the technical support by Sophos a 10.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before we used Sophos UTM, we were using Kaspersky.

How was the initial setup?

I took part in the implementation of Sophos UTM.

The implementation was straightforward, with no difficulties during the process.

It took approximately two hours to complete in my case.

What about the implementation team?

Four people were needed for the implementation.

I completed the implementation with the help of a Sophos partner.

The company that helped us is called Cloud Logic.

What's my experience with pricing, setup cost, and licensing?

The pricing would be more economical if sold directly to the user compared to going through a partner, as they need to take their percentage.

Which other solutions did I evaluate?

We evaluated other options before choosing Sophos UTM. We tried Sophos UTM and found it to be more helpful than what we were using initially, which was Kaspersky.

What other advice do I have?

For an organization similar to ours, we recommend working directly with Sophos instead of going through a partner. Additionally, having regular webinars would be beneficial so that people can be trained and given insights.

On a scale of 1-10, I rate Sophos UTM a 10.


    Amardeep Shahi

Improves security management and simplifies remote access

  • September 09, 2025
  • Review from a verified AWS customer

What is our primary use case?

Most of my customers have more than one or two sites which are connected with the IPsec tunnel. For some people, they need VPN to enter the particular main HO site and access all other remote site subnets, such as when there is a file server hosted on another site. This was a simple use case: from one site, they will enter from SSL VPN to one site and access all their remote sites using this VPN policy only. We don't need to require the VPN for all particular single sites; we create only one single VPN, and from that single console, they can access all these sites as well.

Currently I am working at AVH, which is a system integrator that provides solutions such as security and UTM solutions to clients. My task is the complete installation and implementation of these firewalls and, apart from that, post-support calls. If clients are facing any issues, they reach out to our company, and the company assigns me to their tech solutions.

For the initial setup, we create an SSL VPN portal for this customer's public IP, and we make some local subnet so that the user will get some local subnet IP after connecting with Sophos UTM. After that, we allow the security policy, which determines which resources they can access after connecting with Sophos UTM. They access Sophos UTM VPN using the public IP, and then when they enter the site, they can access the limited resources we have allowed in the policies.

What is most valuable?

The most useful features I have worked with in Sophos UTM mostly involve the DNATing process and their web filters. Many customers require these web filters to be aligned, such as when they need to access resources over the VPN or over the DNATing process.

Application control reduces their bandwidth consumption. When users consume large amounts of bandwidth, this application filter can limit their usage, ensuring they won't face bandwidth failures. Users are limited to a particular bandwidth for a specific application only.

When connecting to Sophos UTM VPN, certain applications can be restricted from being accessible using this VPN policy. It is more secure with more granular security, allowing the user to only access specific, allowed applications.

I can very easily manage my Sophos UTM VPN users and get all the logs, details, and traffic monitoring over my single dashboard console.

What needs improvement?

For the challenges I've faced, zero trust is one area where I haven't worked much or have sufficient experience.

For how long have I used the solution?

I have around 2.5 years of experience in this particular domain.

What was my experience with deployment of the solution?

I currently don't have experience with deployment issues.

How are customer service and support?

I have connected with the Sophos UTM technical team one or two times.

How would you rate customer service and support?

Positive

How was the initial setup?

It is user-friendly and straightforward, so there are no certain challenges to configuring this VPN with Sophos UTM.

What other advice do I have?

Compared to other OEMs and other vendors' firewalls, Sophos UTM is very user-friendly. It has a user-friendly dashboard so that anyone, even a new beginner, can easily learn where the options are and how to configure UTM profiles. Different industries such as hospitality and manufacturing can have customized UTM profiles. The UTM is a granular and easy step, and non-standard categories can be manually added.

Regarding pricing, it's affordable for the features that Sophos UTM provides; there is no higher price, it is affordable.

When deploying on-premises, all customers have suggested this deployment type. Occasionally, there are certain failures; however, it's mostly user-friendly and reliable, with no major challenges in configuration. I definitely suggest checking it out.

On a scale from one to ten, I rate Sophos UTM a nine.


    Frank S.

It has a single pane of glass which allows me to manage all my VPCs from a single instance, managing all my firewalls from one place

  • December 04, 2018
  • Review from a verified AWS customer

Every single Virtual Private Cloud (VPC) has Sophos in front of it. I also use it for Outbound Gateways in my WorkSpaces environment.
How has it helped my organization?
Our company trusts Sophos without even seeing it, as it provides us comfortability while allowing for flexibility.
What is most valuable?
Its scaling capability.
Sophos has a single pane of glass which allows me to manage all my VPCs from a single instance, managing all my firewall from one place, which is huge for me. When you have multiple VPCs and multiple accounts, it becomes too cumbersome to use a product that you have to look at individually. With Sophos, I can look at one place and see everything: my logs, filters, firewall rules, etc.
What needs improvement?
I would like them to move from the Classic Load Balancer to the Network Load Balancer. This would make it easier to do certain things with Amazon. They are able to do some enhancements with Network Load Balancer that they are unable to do with Classic Load Balancer.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
I have never had a stability issue with Sophos. It self-heals.
What do I think about the scalability of the solution?
I have not run into a scalability issue since it is scalable past my license.
How is customer service and technical support?
I have had great technical support. The only issues that I have experienced with technical support are when I get a Tier 1 support person who knows about the on-premise product, not the AWS side of the product.
What about the implementation team?
The implementation and configuration through AWS is easy. They have cloud configuration templates, which are easy to deploy.
What's my experience with pricing, setup cost, and licensing?
We originally purchased the solution through the AWS Marketplace. I started my proof of concept doing pay-as-you-go, then moved to a VAR for a 'Bring Your Own Licence' (BYOL) licensing model. The BYOL license still requires you to accept the terms of the AWS Marketplace to deploy.
It is easy to purchase through the AWS Marketplace. In addition, if you have a budget for the AWS Marketplace, then your purchases will appear on your regular Amazon bill, which makes things even easier.
Which other solutions did I evaluate?
I went and looked at Check Point eight years ago, because back then, I loved Check Point. They also weren't many solutions like this back then. AWS Marketplace did not even exist eight years ago!
After comparing Check Point and Sophos pricing, I questioned whether the decimal for Sophos was in the wrong spot. Sophos's competitors were so much higher in price.
Originally, cost sold me because Check Point and Sophos had the same features. Now, Sophos has surpassed Check Point's features.
What other advice do I have?
If you haven't tried it, do so.


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