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Reviews from AWS customer

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5-star reviews ( Show all reviews )

    Abhimanyu Das

Provides daily threat monitoring and fast response through integrated investigation tools

  • November 11, 2025
  • Review from a verified AWS customer

What is our primary use case?

Trend Micro Deep Security is used in our environment for monitoring and incident response to detect any malicious activity. We utilize the Intrusion Prevention System module, virtual patching, and application control features to manage and secure our applications effectively.

Incident response and monitoring through Trend Micro Deep Security are integrated with Trend Micro Vision One. When an alert is triggered, such as a workbench ID being created for detected malware activity, we receive the alert and begin our investigation in Vision One. We identify the source of the alert, verify associated indicators such as the SHA value, and determine whether the file is malicious. A detailed investigation is conducted to understand the threat, assess its impact, and implement preventive measures. If the file has not been quarantined automatically, we collect and submit it to Trend Micro for further analysis before assessing its severity.

On a daily basis, Trend Micro Deep Security supports our operational activities. We add exclusion files as needed, monitor all malware-related activity, and review application control data to ensure that only approved applications are whitelisted while any unauthorized or risky applications are blocked.

How has it helped my organization?

Trend Micro Deep Security helps organizations stay protected by offering a single, centralized platform that secures physical, virtual, cloud, and container environments from cyber threats and vulnerabilities. What sets it apart is how it brings together different layers of defense—like intrusion prevention, anti-malware, virtual patching, application control, and integrity monitoring—into one easy-to-manage solution. This approach not only helps prevent breaches but also reduces downtime through virtual patching, keeping systems safe even before traditional patches are deployed. When integrated with Trend Micro Vision One, it enhances visibility and speeds up incident detection and response with better context and threat intelligence. It also supports compliance by simplifying reporting and applying consistent security policies across all environments. In short, Trend Micro Deep Security strengthens overall protection, improves efficiency, and helps organizations stay compliant while maintaining strong performance across their hybrid and cloud setups.

What is most valuable?

Trend Micro Deep Security offers several powerful features, with the Intrusion Prevention System module standing out as one of the most valuable. Unlike a typical antivirus product, Deep Security functions more like an advanced AV or EDR solution. It not only provides protection but also assists in managing vulnerability patches. The IPS module delivers virtual patching that mitigates risks immediately, making it an especially effective tool for securing servers.

The virtual patching capability has been highly beneficial for our organization. On Windows platforms, not all vulnerabilities can be patched through standard updates, but the IPS module typically offers virtual patches to close those gaps. This helps maintain system stability and protection without requiring disruptive updates.

In addition to IPS, the platform includes strong features such as the anti-malware module, firewall, and application control modules—all of which enhance system security and help prevent unknown or suspicious activities. Web reputation capabilities further strengthen protection and assist our team in daily operations.

Trend Micro Deep Security has positively impacted our organization by supporting both Windows and non-Windows environments, including Linux and AIX. Its cross-platform compatibility simplifies deployment and monitoring. The product performed exceptionally well even on older systems such as Windows Server 2003, where many antivirus solutions often struggled.

From an operational perspective, Deep Security also improves compliance outcomes. Unlike many tools that require reinstallation for issue resolution, most problems can be fixed by reactivating the agent or using simple troubleshooting commands. Moreover, its integration with Trend Micro Vision One provides comprehensive visibility across the environment, helping our team maintain better oversight and security posture.

What needs improvement?

Trend Micro Deep Security performs well overall, but the anti-malware exclusion policy requires improvement, as adding exclusions is a complicated process. Everything else is good.

For how long have I used the solution?

I use Trend Micro Deep Security currently, and my day-to-day activity involves going through Trend Micro Deep Security. I have used it for a total of four years or more.

What do I think about the stability of the solution?

Trend Micro Deep Security has demonstrated excellent stability. Over the past four to five years, I have not encountered any downtime or reliability issues.

What do I think about the scalability of the solution?

Trend Micro Deep Security offers excellent scalability, allowing it to easily adapt to growth or changes within an environment. I have observed clients expand their deployment from around one hundred to as many as one thousand eight hundred servers without any disruptions or performance issues.

How are customer service and support?

I have had a positive experience with Trend Micro Deep Security’s customer support. The platform offers two types of support: normal and premium. I have used the premium support, which ensures immediate and efficient assistance. Even the normal support is far superior to that of other providers, such as Microsoft, whose response times are often much longer.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before using Trend Micro Deep Security, I worked with solutions such as Symantec, CrowdStrike, and Trellix. I switched to Trend Micro Deep Security because its implementation and management are more efficient, and its console is intuitive, making it easier to troubleshoot and handle issues.

How was the initial setup?

Setting up Trend Micro Deep Security was fairly easy with proper preparation. The process required ensuring that the system met all requirements and that the network was correctly configured. You had to install the manager, set up the database, open the necessary ports, and deploy agents on each machine. A few steps, such as verifying software authenticity and synchronizing system clocks, required attention. Overall, with the installation guide and a bit of planning, the setup went smoothly, and once everything was configured, the solution started protecting the environment seamlessly.

What about the implementation team?

I’ve had experience implementing Trend Micro Deep Security through both a vendor team and an in-house setup. The vendor team demonstrated solid expertise and handled the deployment efficiently, ensuring that all configurations and network prerequisites were properly met. On the other hand, managing the setup in-house provided deeper technical insight and more control over customization and fine-tuning. Both approaches were effective, but having hands-on involvement in the in-house implementation offered valuable learning and operational flexibility.

What was our ROI?

I have experienced a strong return on investment with Trend Micro Deep Security, as it has helped save both time and money. Several people I know have also invested in it, and they have found it equally beneficial in both aspects.

What's my experience with pricing, setup cost, and licensing?

Regarding the pricing, setup cost, and licensing for Trend Micro Deep Security, I do not have much firsthand experience since it is managed internally, but from what I know, it is good.

Which other solutions did I evaluate?

I did not evaluate any other options before choosing Trend Micro Deep Security.

What other advice do I have?

I highly recommend Trend Micro Deep Security to anyone considering it. If you have prior experience with security solutions such as Microsoft Defender, Symantec, or Trellix, you will appreciate its user-friendly interface and straightforward management. The platform stands out for its simplicity, efficient policy deployment, and excellent technical support. It is definitely worth trying to experience the difference compared to other tools.

Although our organization purchased Trend Micro Deep Security through another channel, I do not recall the exact source. Overall, I rate this solution a solid ten out of ten.


    Vikas Saxena

Provides good vulnerability assessment and real-time scanning features

  • June 21, 2024
  • Review from a verified AWS customer

What is our primary use case?

We are using the solution for IPS and XDR.

What is most valuable?

Trend Micro Deep Security has fantastic and very advanced features. The most valuable and advanced feature of the solution is the ability to check vulnerabilities. The solution's real-time scanning allows me to monitor my entire network.

What needs improvement?

The solution's reports should include more details of events like device control, live health status of the server, and inventory management.

For how long have I used the solution?

I have been using Trend Micro Deep Security for two years.

What do I think about the stability of the solution?

Trend Micro Deep Security is a very stable solution. Our network and servers haven't experienced any downtime.

I rate the solution’s stability ten out of ten.

What do I think about the scalability of the solution?

I rate the solution a nine out of ten for scalability.

How are customer service and support?

The solution's technical support is good and responsive.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used a different solution. We switched to Trend Micro Deep Security because we wanted cloud deployment and more advanced security. Trend Micro Deep Security has modules like vulnerability assessment and TAC mode, which were not available in our previous tool.

How was the initial setup?

The solution's initial setup is very easy. The solution can be deployed within a few minutes.

What's my experience with pricing, setup cost, and licensing?

The solution’s pricing is reasonable.

What other advice do I have?

We are using Trend Micro Deep Security on our servers, which are in TAC mode. We can only monitor them, and the servers are behind the firewall. We are using the solution only in our LAN environment. There is no direct internet traffic on that server. Since we only work in the LAN environment, we don't get any IPS events. It is very easy to deploy the client and manage the console.

Overall, I rate the solution ten out of ten.


    Security Lead at a Large AWS Envioronment

Instance-Based IDS Tooling Comes to the Marketplace

  • January 19, 2017
  • Review from a verified AWS customer

We prefer to use Software as a Service to power aspects of our business. Having Deep Security as a Service available in the AWS Marketplace makes it very easy for us to include additional EC2 security services from Trend Micro while spending with precision.

Trend Micro's product makes it easy to add additional layers of advanced threat protection, such as Intrusion Detection, using a lightweight security agent. Trend Micro's SaaS product is DevOps-friendly as it provides intelligent agent orchestration and management via programmable automation.


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