What do you like best about the product?

One of the challenges we have faced is with our clients was compiling specific reporting of to their specific KPI’s. What I absolutely LOVE is how fully customizable the reporting can be. During the on boarding phase with every new client, we gather their unique compilation of target metrices and create a custom report for them. Lastly, we set the report to be automatically sent to directly to them, usually weekly or monthly. The customizability to be able to craft and deliver reports in that manner to our clients is easily why I have remained loyal to Jasper.

What do you dislike about the product?

There are a few minor things that I have found to be consistently frustrating. Jasper can takes hours to generate a report pending how complex it is and how big our architects workload is. The slow generation of the reporting also can cause major issues on my side as well. If my team ever has an emergency situation requiring immediate attention, our hands are simply tied until the report does generate. It doesnt happen all the time that it sits for hours, but it is random and you never know who else is working in the system or what they are working on. Again, minor issues to me that can be corrected. Customization of reporting is far more valuable in my opinion.

What problems is the product solving and how is that benefiting you?

The biggest benefit in my opinion from a hands on standpoint would be the ability to customize your reporting. It provides for endless opportunities to be able to analyze different angles of areas needing improvement and can assist in honing in and identifying potential areas that may have specific issues, even perhaps a before they occur.

Recommendations to others considering the product:

Very easy system to use and the ability to customize any report a client asks for has been worth its weight in gold to me and kept me loyal despite some minor issues we had along the way.